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4.0 out of 5

"I'm still waiting for a tax invoice. This was a business trip and I require the tax invoice to claim back expenses. " More

By a verified traveller on Mon 21 Mar 2022

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Hotel Description

Mantra Heritage puts you in the heart of Port Douglas, within steps of Port Village Shopping Centre and Macrossan Street. Highlights at this hotel include an outdoor swimming pool, free self parking, and a spa tub.

This smoke-free hotel offers free WiFi in public areas, a garden, and barbecue grills. Other amenities include laundry facilities, dry cleaning/laundry services, and tour/ticket assistance. There's also the convenience of an airport shuttle.

Places within a 5-minute walk of this 4-star Port Douglas hotel include St Mary's by the Sea Chapel and Sugar Wharf.

Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$287* Per night/room 22 Aug. - 23 Aug.

One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

1 Bedroom Swim Out

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom Dual Key Swim Out

Bed Count 1 King Bed Maximum Occupancy 5 Max

Two Bedroom Dual Key

Bed Count 1 King Bed Maximum Occupancy 5 Max

Mantra Heritage ratings based on 97 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Heritage

Everyone (52) Couples (36) Family (8)
2 out of 5
The pool area, reception and location were great! However the room not so much! The bed was meant to be queen but definitely wasn’t, the curtain was covered in mould to the point everytime you walked in the room it’s all you could smell. People in the next room on there balcony could see you in the bathroom and the toilet unless you closed the big blind which was the one covered in mould. Which then meant no sunlight in the room and the lighting with the blind closed was very poor.

Posted by on 22 Jul. 2022

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2 out of 5

Posted by on 27 Apr. 2022

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4 out of 5
I'm still waiting for a tax invoice. This was a business trip and I require the tax invoice to claim back expenses.

Posted by on 21 Mar. 2022

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Comment from Hotel Management

23 Mar. 2022 by Mantra Heritage

Good morning Brad, Thank you for your review, we are pleased to see that you enjoyed your stay here at Mantra Heritage. I would like to advise that you have booked your accommodation through a third party, which is where the Tax invoice will be sourced from. Unfortunately we cannot provide this for you. Please contact us directly if you need any further assistance. Kind regards

4 out of 5
I did like the unit we had but the pool was very shallow. Also internet useless disconnected a lot and would not reconnect. Paid for upgrade didnt work and staff couldnt tell me how to do it. Said I had to contact the owner of the unit? Other vacationers didnot take their rubbish to the bins and left them in the foyers, sometimes for a few days and the smell got a bit much.

Posted by on 4 Jan. 2022

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5 out of 5
Great location, room was very large, cleanliness was exceptional, staff delightful!

Posted by on 11 Nov. 2021

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Comment from Hotel Management

13 Nov. 2021 by The Mantra Heritage Team

Dear John, Thank you for your five star review!. We are glad that you enjoyed your stay and hope to see you again very soon! Kind regards,

5 out of 5
The property was clean and well maintained in a great location close to everything in Macrossan Street. The pool area was lovely with plenty of sun Lounges. I liked the idea of a coffee pod machine in the room and plenty of crockery etc to eat in!

Posted by on 25 Oct. 2021

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Comment from Hotel Management

13 Nov. 2021 by The Mantra Heritage Team

Dear Anne, Thank you for your great review of our hotel! We are glad that you enjoyed our lovely pool area and central location. We hope to see you again very soon! Kind regards,

4 out of 5
Hot tube and pool

Posted by on 25 Oct. 2021

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Comment from Hotel Management

13 Nov. 2021 by The Mantra Heritage Team

Dear Adam, Thank you for your great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon! Kind regards,

5 out of 5

Posted by on 24 Jun. 2021

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4 out of 5
Very noisy in the mornings due to being across the road from a truck depot so 6am wake ups when windows were closed it was still very noisy. Not 4 sets of cutlery, bowls etc even though we rented a2 bedroom apartment for 4 people. Big room size but average and basic furnishings. Coffee pod machine but no pods or instructions on what to buy

Posted by on 5 Jun. 2021

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3 out of 5

Posted by on 18 Apr. 2021

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Comment from Hotel Management

8 Jun. 2021 by Brad C.

Dear Anonymous, Thank you for your rating from your stay at Mantra Heritage, we hope that we can welcome you back to Port Douglas soon. Sincerely, Brad C and Team

Property Features

Mantra Heritage offers its guests an outdoor pool and a spa tub. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Tour/ticket assistance, barbecue grills, and a garden are also featured at the eco-friendly Mantra Heritage. Free self parking is available. This 4-star Port Douglas hotel is smoke free.

  • 42 guestrooms or units
  • 4 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Mantra Heritage offers 42 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. This Port Douglas hotel provides complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (surcharge) are also available. Housekeeping is provided weekly.

  • Private balcony
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

An outdoor pool and a spa tub are on site.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 4:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 6:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 6:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 45 per person (one-way)
  • Airport shuttle fee per child: AUD 22.95 (one-way), (from 2 to 11 years old)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Heritage
  • Mantra Heritage Hotel
  • Mantra Heritage Hotel Port Douglas
  • Mantra Heritage Port Douglas
  • Mantra Heritage Port Douglas Hotel Port Douglas
  • Port Douglas Mantra Heritage
  • Mantra Heritage Hotel
  • Mantra Heritage Port Douglas
  • Mantra Heritage Hotel Port Douglas

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.