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4.4 out of 5

"We stayed at Mantra Aqueous for our honeymoon in Port Douglas and it was a lovely stay. The property is clean and well looked after however it is very ... " More

By a verified traveller on Mon 28 Jun 2021

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Hotel Description

A luxury stay in Port Douglas awaits you at Mantra Aqueous on Port. Within steps you'll find Macrossan Street and Four Mile Beach within a short 5-minute stroll. Highlights at this property include 4 outdoor swimming pools, free self parking, and a spa tub.

You can enjoy a TV with cable channels, and each apartment features an outdoor private spa tub, a balcony, and WiFi. A refrigerator and a microwave make in-room dining convenient. A DVD player, a coffee/tea maker, and a ceiling fan are also available. Weekly housekeeping is available.

This smoke-free apartment building offers free WiFi in public areas, a terrace, and a garden. Additionally, you'll find laundry facilities, barbecue grills, and tour/ticket assistance. There's also limited parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4.5-star Port Douglas property include Port Village Shopping Centre and Court House Museum.

Spa Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$195* Per night/room 1 Nov. - 2 Nov.

2 Bedroom Swim Out

Bed Count 1 King Bed Maximum Occupancy 5 Max

1 Bedroom Swim Out

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom

Bed Count 1 King Bed Maximum Occupancy 5 Max

1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Spa Swim Out Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mantra Aqueous on Port ratings based on 233 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Aqueous on Port

Everyone (106) Couples (108) Family (19)
5 out of 5

Posted by on 15 Jul. 2021

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Comment from Hotel Management

26 Jul. 2021 by Dianne

Thank you for your 5 out of 5 review for our Property at Mantra Aqueous, and that you thought the value of the property and the area was excellent. Mantra Aqueous Reservations

4 out of 5
We stayed at Mantra Aqueous for our honeymoon in Port Douglas and it was a lovely stay. The property is clean and well looked after however it is very dated and old. I found that Port Douglas itself is quite dated. The hotel does not offer free room service (but at a cost of $18 per day) and they do not refresh your towels, linen or replenish your shampoos, body wash etc. Staff are really friendly and lovely and it was an overall nice stay.

Posted by on 28 Jun. 2021

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Comment from Hotel Management

1 Jul. 2021 by Dianne

Thank you for your positive feedback regarding our property, and that you enjoyed your time on your Honey Moon, in Port Douglas, and that you found all the staff very friendly. We do have all the items available in your room, at Reception, and all our guests are welcome to replenish their items at any time. A full service is available for free, mid way through your stay, and is only available to guests staying 8 nights plus. We hope this has answered any of your questions or concerns. Kind regards Dianne Mantra Aqueous Reservations

1 out of 5
First impressions are very important reception when checked in was very poor on checking out was much better as it was the general manager- a smile doesn’t cost anything customers checking in don’t want to be standing waiting while staff are to busy talking to each other! a friendly smile & I’ll be with you in a moment Sir -Just acknowledgment. I’m on holidays I don’t need rudeness I choose to stay at this resort I could have chosen to stay somewhere else! Next time I might. Rather disappointing as for the room, Bit tired Garden was full of weeds, something I’d noticed probably because that’s my profession. I guess the first contact was the biggest letdown I’ve spent the last 15min giving you my feed back weather you take it onboard is up to you but as I’ve said first impressions are everything cheers Shane

Posted by on 22 Feb. 2021

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Comment from Hotel Management

25 Feb. 2021 by Jacquie, GM

Dear Shane Thank you for taking a few moments to review your recent stay at Mantra Aqueous Port Douglas. I am so sorry to hear about your experience as we do pride ourselves on the friendliness and helpfulness of our team. I understand that on arrival you were hoping for a room in which smoking is permitted, which unfortunately we do not offer, with the exception of the designated smoking area in front of Reception, and perhaps this coloured your perception of your arrival. In any event please accept my sincere apologies for any perceived coolness in the welcome, it was certainly not the intention. Appreciate the feedback on a welcoming smile for each and every guest, thank you. I will reinforce this with the team. I do hope you will give Mantra another go in future. Best wishes

5 out of 5
The apartment was excellent. It was clean, all fans and air-cons worked noiselessly. All facilities were good: toaster, jug, washing machine, dryer and stove. We were delighted with them all. We would happily stay there again.

Posted by on 12 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by Elena

Hello Anonymous, Thank you so much! We are so pleased you enjoyed your stay with us. Kind regards

5 out of 5
4 huge pools, spacious apartments, fantastic staff. Negative that apartments are individually owned so not uniform furnishings. Ensure you request 2 full lounges in the 1 bedders otherwise the seating can be sparse and uncomfortable.

Posted by , from Noosa Heads on 20 Nov. 2020

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Comment from Hotel Management

23 Nov. 2020 by Elena

Hello Sharryn, Thank you for taking the time to provide us with some valuable feedback after your recent stay. We were pleased to note that enjoyed your stay overall and will use your constructive feedback to improve the property where possible. Warm regards,

5 out of 5
The room was well equipped all the staff were very polite and helpful, walking distance to Beach and Port Douglas town centre

Posted by , from Brisbane Qld Australia on 19 Oct. 2020

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Comment from Hotel Management

19 Oct. 2020 by Elena

Hello Ian and Annie, Thank you so much for the lovely rating. Warm regards

5 out of 5
Close to town and the beach.

Posted by on 4 Oct. 2020

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Comment from Hotel Management

5 Oct. 2020 by Elena

Hello Anonymous, Thank you for the positive feedback. We are so happy you had a nice stay with us. Kind regards

5 out of 5

Posted by on 29 Sep. 2020

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Comment from Hotel Management

1 Oct. 2020 by Elena

Hello Anonymous, Thank you so much for the lovely feedback. Kind regards

4 out of 5
Great Location, nice clean rooms, could use a bit more crockery, cuttlery & glassware. Overall great value for money and a very pleasant place to stay

Posted by , from Gold Coast on 9 Aug. 2020

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Comment from Hotel Management

9 Sep. 2020 by Elena

Thank you for the positive comments and review. We look forward to welcoming you back again soon! Kind regards,

5 out of 5
Staff were always pleasant The room was clean The accommodation was quiet and peaceful, until the fence needed replacement

Posted by , from Brisbane on 20 Mar. 2020

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Comment from Hotel Management

8 Sep. 2020 by Elena

Hello Debra, Thank you so much for the lovely feedback and we cannot wait to see you again soon. Kind regards

Property Features

Mantra Aqueous on Port offers its guests 4 outdoor swimming pools and a spa tub. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Mantra Aqueous on Port. Limited free parking is available on a first-come, first-served basis. This 4.5-star Port Douglas apartment is smoke free.

  • 60 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Mantra Aqueous on Port offers 60 air-conditioned accommodations with outdoor private spa tubs and DVD players. Rooms open to balconies. Televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include safes and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • Private outdoor hot tub
  • Private balcony
  • Television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 4:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 4:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 4:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Parking height restrictions apply
  • Debit cards
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 25 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 25.00 per day (rates may vary)
  • Airport shuttle fee: AUD 41.00 per person (one-way)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Aqueous
  • Mantra Aqueous Aparthotel
  • Mantra Aqueous Aparthotel Port
  • Mantra Aqueous Port
  • Mantra Port
  • Mantra Aqueous On Port Hotel Port Douglas
  • Mantra Aqueous Port Aparthotel Port Douglas
  • Mantra Aqueous Port Aparthotel
  • Mantra Aqueous Port Port Douglas
  • Mantra Aqueous On Port Douglas
  • Mantra Aqueous on Port Apartment
  • Mantra Aqueous on Port Port Douglas
  • Mantra Aqueous on Port Apartment Port Douglas

You should know

  • Mantra Aqueous on Port offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.