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3.9 out of 5

"Great location, walking distance from beach & town. Nice pool area. Family friendly. Apartment a little cramped & no washer/dryer in apartment. " More

By a verified traveller on Fri 02 Aug 2019

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Hotel Description

Reef Club Resort puts you in the heart of Port Douglas, within just a 10-minute stroll of popular attractions like Four Mile Beach and Macrossan Street. Highlights at this property include an outdoor swimming pool, and in-room kitchenettes and free WiFi.

Each apartment is individually decorated and features a flat-screen TV with digital channels, along with a furnished balcony or patio, a DVD player, and a coffee/tea maker. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop. A ceiling fan, a hair dryer, and an iron/ironing board are also available. Housekeeping is available on request.

This smoke-free apartment building offers free WiFi in public areas, a terrace, and a garden. Added amenities include a spa tub and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute walk of this 4-star Port Douglas property include Crystalbrook Superyacht Marina and Port Village Shopping Centre.

Standard Apartment, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 3 Max
AU$232* Per night/room 2 Apr. - 3 Apr.

Standard Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Reef Club Resort ratings based on 116 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Reef Club Resort

Everyone (57) Couples (26) Family (33)
2 out of 5

Posted by on 4 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by Lea

Sorry you didn't enjoy your stay but a little feedback would be nice so we know how to improve.

4 out of 5
Great location, walking distance from beach & town. Nice pool area. Family friendly. Apartment a little cramped & no washer/dryer in apartment.

Posted by on 2 Aug. 2019

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Comment from Hotel Management

2 Aug. 2019 by Lea

Thank you for the lovely review. Yes, our location is fantastic!! There are no laundry facilities in the apartments but we do provide a coin-operated laundry for our guests use. We hope you come and visit us again in the future.

4 out of 5
Great pool - heated which is fantastic for PD. Rooms very basic - no frills here, but great value for $ when comparing with other accommodation in the area. 10 min walk to Main Street, but only 2 mins to beach. Very helpful & friendly front desk.

Posted by on 30 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Lea

Thank you so much for the lovely review. It is always lovely to get positive feedback. Yes, we are no frills but clean and comfortable and close to everything. We would love to see you again.

3 out of 5
The heated pool was excellent. The communication was fantastic and the managers were very helpful and friendly. Our apartment was quite run down- needed a spruce up. The second bedroom has no windows,the bathroom has no exhaust fan so always damp, the air conditioners were very loud- (need a service) and it needed a proper comfortable lounge so everyone could spread out. The cleaning could have been better. The resort is in a great position walking distance to everything.

Posted by on 15 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Lea

Thank you so much for your review. So glad you enjoyed our beautiful pool.

4 out of 5

Posted by on 8 Jan. 2019

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Comment from Hotel Management

8 Jan. 2019 by Lea

Thanks, glad you enjoyed yourselves, hope to see you again..

2 out of 5
I arrived at the accomodation and were placed in an apartment alongside the main road at the front of the building. I found a fair amount of dead bugs and bees in the rooms. The lounge chair was broken and TV remote did not work. I reported these issues to staff the next morning after not getting much sleep due to the noise of the main road and the fact that the rooms were poorly sound proofed. The lounge chair was never replaced and the tv remote was replaced with a second faulty remote. When I asked if they had any rooms available away from the road front I was informed that they did not and that my description of the room being noisy was incorrect. Definitely wouldn't stay here again.

Posted by , from Gold Coast on 24 Oct. 2018

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Comment from Hotel Management

30 Oct. 2018 by Lea

Thank you for the review. Unfortunately, most accommodation will have a certain number of rooms on the front road. The rooms do have glass in the windows not just the louvers for soundproofing which most guests find sufficient. Sorry, we didn't have another room available as always happy to accommodate where we can. The remote was replaced but is not always something we can replace depending on the TV and the one there now seems to be working fine. We don't carry spare lounge chairs either but there was plenty of other seating. The room was checked before you arrived and there were no bugs or bees and this was never reported to us by you either. If it had been we would have done something about it. You will, however, get bugs when doors are left open as this is the tropics! Sorry, you didn't enjoy your stay with us.

3 out of 5

Close to beach

Pros: Good location
Needs an update. Also no screens on Windows or sliding door so no airflow and if you leave them open gets lots of mozzies/flies

Posted by on 4 Aug. 2018

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Comment from Hotel Management

4 Aug. 2018 by Lea

Thank you for your review. Updates on the way in the not to distant future.Hope to see you again.

3 out of 5

Pretty good location.

Pros: Location
Cons: Frypans were very distorted, could do with renewing. They were also very dirty, the smaller one’s base was coated in fat and grease.
Location: Easy walking distance to a patrolled swimming beach
An easy walk into town. Really good value. The pool was a decent size, enabling swimming as opposed to just a “cool off dip”. The patrolled swimming beach was very close as well as its restaurant and bar where you will find $9.00 pints of quality beer, even cheaper out of meal times! The meals were top class here and also good value.

Posted by , from Crib Point on 20 Jun. 2018

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Comment from Hotel Management

22 Jun. 2018 by Lea

Thank you Jennifer for your review and we are so glad you enjoyed your stay with us. Yes we are in a fabulous position to access everything. Problem with frypans have been rectified and cleaning staff informed. We would have been very happy to replace them if you had informed us. Always happy to help out when asked.

3 out of 5

Good location

Cons: Rooms need updating
Was good. Good location.

Posted by on 15 Jan. 2018

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Comment from Hotel Management

17 Jan. 2018 by Lea

Thank you for your review.

4 out of 5

great value for money

We had a great stay, room was clean and staff were helpful with assisting us with extra requests. Will definitely return

Posted by on 16 Oct. 2017

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Comment from Hotel Management

20 Oct. 2017 by Lea

Thank you for the great review. Hope to see you again.

Property Features

Reef Club Resort offers its guests an outdoor pool and a spa tub. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at Reef Club Resort. Free self parking is available. This 4-star Port Douglas apartment is smoke free.

  • 45 guestrooms or units
  • 3 levels
  • 2 buildings
  • Childcare (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (65.6 km / 40.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Reef Club Resort offers 45 air-conditioned accommodations with DVD players and coffee/tea makers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star apartment have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Port Douglas apartment provides complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • In-room kitchenette
  • Private balcony or patio (furnished)
  • Flat-screen television
  • Digital channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:00 PM
  • Saturday - Sunday: 8:00 AM - 2:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Reception hours are 8 AM-5 PM on Monday through Friday, from 8 AM-3 PM on Saturday, and from 8 AM-2 PM on Sunday. Guests who plan to arrive outside of these hours must contact the property prior to arrival to receive check-in instructions. Guests can contact the property using the number on the reservation confirmation received after booking via this Web site.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:00 PM
  • Saturday - Sunday: 8:00 AM - 2:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40 per night.
  • Cribs (infant beds) are available for AUD 10 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No lifts
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 35 per person (one-way)
  • Airport shuttle fee per child: AUD 15 (one-way), (up to 12 years old)
  • Weekly housekeeping provided; additional cleaning fee: AUD 65 per day
  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reef Club Port Douglas
  • Reef Club Resort
  • Reef Club Resort Port Douglas
  • Reef Club Hotel Port Douglas
  • Reef Club Resort Apartment
  • Reef Club Resort Port Douglas
  • Reef Club Resort Apartment Port Douglas

You should know

  • Reef Club Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
url importing https://www.wotif.com/Port-Douglas-Hotels-Reef-Club-Resort.h980673-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.