4.8 out of 5

"Great location down the quieter end of Macrossan St, but still in the middle of town. Lovely modern spacious apartments, very clean and well set up. ... " More

By a verified traveller on Sun 27 May 2018

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Hotel Description

A luxury stay in Port Douglas awaits you at Coconut Grove. Within steps you'll find Macrossan Street and Four Mile Beach within a short 5-minute stroll. Highlights at this romantic property include a restaurant, an outdoor swimming pool and in-room kitchens.

Each apartment is soundproofed and features an LCD TV with digital channels, along with a washer/dryer, free WiFi and free wired Internet. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. Nice touches to enhance your stay include premium bedding, a jetted tub and bathrobes. A furnished balcony, a dining area and a sitting area are also available. Housekeeping is available on request.

This business-friendly apartment offers free WiFi in public areas, barbecues and dry cleaning/laundry services. Added amenities include laundry facilities, tour/ticket assistance and luggage storage. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Port Douglas property, you'll be 21.6 km (13.4 mi) from Mossman Gorge.

Standard Apartment, 1 Bedroom, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$500* Per night/room 25 Aug. - 26 Aug.

Standard Apartment, 3 Bedrooms, Balcony (1x King, 1x Queen & 2x Singles)

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Penthouse, 3 Bedrooms (1x King, 1x Queen & 2x Singles)

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Standard Apartment, 3 Bedrooms, Terrace (1x King, 1x Queen & 2x Singles)

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Rooftop Spa Apartment – 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Apartment, 3 Bedrooms, Terrace

Bed Count 1 King Bed Maximum Occupancy 6 Max

Coconut Grove ratings based on 37 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Coconut Grove

Everyone (14) Couples (14) Family (9)
5 out of 5
This is a good quality property, well appointed, quite new and spotless. Cheese, crackers and chocolate in the fridge on arrival. The undercover parking is free in every sense. The apartments are in the main street of Port douglas, within walking distance of all the shops and restaurants. The block is limited, hence not much garden, pool etc - families with children might find a more expansive site more suitable for their family's needs. The main pool is more of a decorative feature than a pool for kids to play in. Some (all?) of the apartments come with their own splash pool/spa pool. The staff were excellent.

Posted by , from Canberra on 26 Jun. 2019

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Comment from Hotel Management

2 Jul. 2019 by Nikki - Coconut Grove Port Douglas

Hi Keywen, thanks for your kind review. Glad you loved the apartments, our team, the location and of course the cheese platter :) See you again soon we hope

5 out of 5
We had the 1 bedroom Penthouse and it was amazing. Great location and 5 star in every way. love it

Posted by on 26 Jun. 2019

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Comment from Hotel Management

2 Jul. 2019 by Nikki - Coconut Grove Port Douglas

Glad you loved our Penthouse Apartments as much as we do! See you again.

4 out of 5
Overall this is an ok property, not 5star though. Staff were friendly and helpful.

Posted by on 7 Jun. 2019

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Comment from Hotel Management

13 Jun. 2019 by Nikki - Coconut Grove

Thanks for your review, will pass onto the staff!

5 out of 5
Great location on the main street, close to all the restaurants. No outside noise with the doors shut, very well appointed

Posted by on 14 May 2019

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Comment from Hotel Management

22 May 2019 by Nikki - Coconut Grove Port Douglas

Thanks for staying with us an leaving a positive review. Hope to see you again someday.

5 out of 5
Room facilities were excellent and very good quality Great location could walk to everything, close to beach Great staff

Posted by on 10 Mar. 2019

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Comment from Hotel Management

22 Mar. 2019 by Nikki - Coconut Grove Port Douglas

Thanks for your review Neil! Glad you enjoyed your stay and hope to see you again soon.

5 out of 5
close to the beach , restaurants and the main town centre

Posted by on 15 Sep. 2018

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Comment from Hotel Management

18 Sep. 2018 by Nikki

Thank you for taking the time to write a review we very much appreciate it

5 out of 5

Luxury apartments

Pros: We loved the welcome gift of cheese and crackers in the fridge.
Great location down the quieter end of Macrossan St, but still in the middle of town. Lovely modern spacious apartments, very clean and well set up.

Posted by on 27 May 2018

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5 out of 5
Great location and very up to date facilities. Highly recommended.

Posted by on 3 Mar. 2018

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Comment from Hotel Management

24 Apr. 2018 by Nikki

Thank you for taking the time to give your feedback we very much appreciate and hope to welcome you back to Coconut Grove again in the future

4 out of 5
Nice apartment. Pool pump was not working and our pool was dirty. Only half the spa jets and our shade cover blow away on our second night and wasn’t replace.

Posted by on 15 Nov. 2017

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4 out of 5
Pros: The hotel was conveniently located in the main street and walking distance to almost everywhere.
We enjoyed our stay at Coconut Grove, our penthouse apartment was very clean with all amenities.

Posted by , from Bundaberg on 12 Sep. 2017

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Comment from Hotel Management

16 Sep. 2017 by Nikki

Hi Debbie, Thank you for taking the time to review our property. All feedback is welcome and we are so glad that you enjoyed your stay here. We very much hope to welcome you back to Coconut Grove again in the future.

Property Features

There's a restaurant on site. Public spaces have free WiFi. A round-trip airport shuttle (available 24 hours) is available for a fee. An outdoor pool, tour or ticket assistance, and a BBQ are also featured at the luxury Coconut Grove. Free self parking is available. For a fee, the property may offer extended parking privileges after check-out. This 5-star Port Douglas apartment is smoke free.

  • 1 building
  • 28 guestrooms or units
  • 3 levels
  • Built in 2008
  • Dining venue
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • BBQ grill(s)
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (66.3 km / 41.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Coconut Grove offers 28 forms of air-conditioned accommodation which are accessible via exterior corridors, and features washers/dryers and DVD players. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. 42-inch LCD televisions come with premium digital channels. Accommodation at this 5-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a separate bath and shower with a jetted bath, a complimentary bathrobe, designer toiletries and a hairdryer. This Port Douglas apartment provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Sitting area
  • Jetted tub
  • HD television
  • Digital channels
  • Premium channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (on request)
  • Hairdryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control
  • Ceiling fan
  • Unique furnishings
  • Unique decor

Food & Drink

Coconut Grove has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time ends at 5:30 PM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 21

Special check-in instructions:

The front desk is open daily from 8 AM - 5:30 PM.
If you are planning to arrive after 5:30 PM, please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 8 AM - 5:30 PM.
Guests arriving after 5:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 50.00 per stay.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 455 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 41 per person (one-way)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Crib (infant bed) fee: AUD 50.00 per stay
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Coconut Grove Apartment Port Douglas
  • Coconut Grove Port Douglas

You should know

  • Coconut Grove offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.