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4.8 out of 5

"Beautiful modern apartments and facilities in an excellent location within walking distance of cafes and shops. We stayed in an apartment with a pool ... " More

By a verified traveller on Thu 23 Jan 2020

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Hotel Description

A luxury stay in the heart of Port Douglas awaits you at Coconut Grove. Within steps you'll find Macrossan Street and Four Mile Beach within a short 5-minute stroll. Highlights at this romantic aparthotel include a restaurant, an outdoor swimming pool, and in-room kitchens.

Each apartment is soundproofed and features an LCD TV with digital channels, along with a washer/dryer, free WiFi, and free wired Internet. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. Nice touches to enhance your stay include premium bedding, a jetted tub, and bathrobes. A furnished balcony, a dining area, and a sitting area are also available. Housekeeping is available on request.

This business-friendly aparthotel offers free WiFi in public areas, a terrace, and a garden. Added amenities include laundry facilities, barbecue grills, and dry cleaning/laundry services. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Port Douglas aparthotel, you'll be 21.6 km (13.4 mi) from Mossman Gorge.

Standard Apartment, 3 Bedrooms, Balcony (1x King, 1x Queen & 2x Singles)

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Penthouse, 3 Bedrooms (1x King, 1x Queen & 2x Singles)

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Standard Apartment, 3 Bedrooms, Terrace (1x King, 1x Queen & 2x Singles)

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Rooftop Spa Apartment – 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Apartment, 3 Bedrooms, Terrace

Bed Count 1 King Bed Maximum Occupancy 6 Max

Penthouse, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Coconut Grove ratings based on 45 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Coconut Grove

Everyone (15) Couples (21) Family (10)
5 out of 5

Posted by on 1 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Ranaul - Coconut Grove

5/5 ! Thanks so much for staying with us.

5 out of 5
Beautiful modern apartments and facilities in an excellent location within walking distance of cafes and shops. We stayed in an apartment with a pool and spa on the balcony which was brilliant! Only minor issue was that we were in the end apartment which has a property next door with quite a number of balconies looking in through a glass fence. However, overall a great property and we highly recommend.

Posted by on 23 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Ranaul - General Manager

Thanks for staying with us and your review! Hope to see you again in Port Douglas soon.

5 out of 5
Great location, with everything in walking distance. Property is well maintained, and very well appointed, making for a very comfortable stay. Staff are friendly and happy to meet customer needs

Posted by on 16 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by Ranaul - Coconut Grove Port Douglas

Thanks for the kind review! I will be sure to pass on your feedback to the team. Hope to see you in Port Douglas again soon.

5 out of 5
Spacious size rooms and location superb. Everything you need in a place to stay.

Posted by on 19 Nov. 2019

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Comment from Hotel Management

20 Nov. 2019 by Ranaul - GM - Coconut Grove

Thanks for trusting us with your Port Douglas holiday! See you again someday.

5 out of 5
Fantastic location. Apartment was spacious. Very helpful and friendly reception staff.

Posted by on 18 Nov. 2019

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Comment from Hotel Management

20 Nov. 2019 by Ranaul - Coconut Grove Port Douglas

Glad you loved it - thanks for staying!

5 out of 5
Nice and quiet, great loacation very central to everything.

Posted by on 13 Oct. 2019

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Comment from Hotel Management

29 Oct. 2019 by Ranaul - General Manager

Glad you loved it, hope to see you again soon!

5 out of 5
It was lovely, peaceful and quiet even though we were so close to town! Management is great - friendly, helpful and knowledgeable.

Posted by on 12 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by Ranaul - GM - Coconut Grove Port Douglas

Thanks for staying and glad you loved it! See you again soon.

5 out of 5
i had a unit with its own plunge pool and spa which was fantastic the only thing i didn't like ( now this is very minor) was there wasnt a lot of privacy when we used the pool and spa. The unit itself had everything you could ask for, modern and spacious.

Posted by on 4 Sep. 2019

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Comment from Hotel Management

5 Sep. 2019 by Morgaine - Coconut Grove Port Douglas

Thanks for your review and staying with us. We are glad you enjoyed your time at Coconut Grove!

5 out of 5
This is a good quality property, well appointed, quite new and spotless. Cheese, crackers and chocolate in the fridge on arrival. The undercover parking is free in every sense. The apartments are in the main street of Port douglas, within walking distance of all the shops and restaurants. The block is limited, hence not much garden, pool etc - families with children might find a more expansive site more suitable for their family's needs. The main pool is more of a decorative feature than a pool for kids to play in. Some (all?) of the apartments come with their own splash pool/spa pool. The staff were excellent.

Posted by , from Canberra on 26 Jun. 2019

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Comment from Hotel Management

2 Jul. 2019 by Nikki - Coconut Grove Port Douglas

Hi Keywen, thanks for your kind review. Glad you loved the apartments, our team, the location and of course the cheese platter :) See you again soon we hope

5 out of 5
We had the 1 bedroom Penthouse and it was amazing. Great location and 5 star in every way. love it

Posted by on 26 Jun. 2019

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Comment from Hotel Management

2 Jul. 2019 by Nikki - Coconut Grove Port Douglas

Glad you loved our Penthouse Apartments as much as we do! See you again.

Property Features

There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the luxury Coconut Grove. Self parking is free. For a fee, the property may offer extended parking privileges after check-out. This 5-star Port Douglas aparthotel is smoke free.

  • 1 building
  • 28 guestrooms or units
  • 3 levels
  • Built in 2008
  • Dining venue
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Coconut Grove offers 28 accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. 42-inch LCD televisions come with premium digital channels. Accommodations at this 5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and hair dryers. This Port Douglas aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Sitting area
  • Jetted tub
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor

Food & Drink

Coconut Grove has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 8:00 AM
  • Check-in time ends at 5:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 8:00 AM - 5:30 PM. If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 8:00 AM - 5:30 PM.
Guests arriving after 5:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 50.00 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • No gap period between guests' stays
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 44 per person (one-way)
  • Airport shuttle fee per child: AUD 22 (one-way), (up to 12 years old)
  • Housekeeping fee: AUD 130 per night, varies per unit size
  • Crib (infant bed) fee: AUD 50.00 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Coconut Grove Apartment Port Douglas
  • Coconut Grove Port Douglas
  • Coconut Grove Aparthotel
  • Coconut Grove Port Douglas
  • Coconut Grove Aparthotel Port Douglas

You should know

  • Coconut Grove offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.