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4.6 out of 5

"The receptionist ladies were wonderful, helpful and polite. The manager was very rude ... location was great lovely accommodation but for us far to q ... " More

By a verified traveller on Mon 19 Jul 2021

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Hotel Description

A luxury stay in the heart of Port Douglas awaits you at Shantara Resort Port Douglas - Adults Only Retreat. Within just a 15-minute stroll, you'll find Four Mile Beach and Crystalbrook Superyacht Marina. Highlights at this romantic property include 2 outdoor swimming pools, a full-service spa, and free self parking.

You can enjoy a flat-screen TV with cable channels, and each apartment features free WiFi, a balcony or patio, and an iPod dock. A refrigerator and a microwave make in-room dining convenient. Nice touches to enhance your stay include bathrobes and free toiletries. A coffee/tea maker, a ceiling fan, and a safe are also available. Housekeeping is available on request.

A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and aromatherapy. Additionally, you'll find free WiFi in public areas, a fitness center, and laundry facilities. There's also the convenience of an airport shuttle.

Places within a 15-minute walk of this 4.5-star Port Douglas property include St Mary's by the Sea Chapel and Sugar Wharf.

One Bedroom Apartment - Pool View (Adults Only Resort)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, Pool View (Adults Only Resort)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Shared Pool Deck (Adults Only Resort)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Shantara Apartment – Pool Private Deck Access Jacuzzi (Adults Only Resort)

Bed Count 1 King Bed Maximum Occupancy 2 Max

One Bedroom Apartment – Shared Pool Deck Access (Adults Only Resort)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Shantara Resort Port Douglas - Adults Only Retreat ratings based on 138 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shantara Resort Port Douglas - Adults Only Retreat

Everyone (67) Couples (70) Family (1)
3 out of 5
The receptionist ladies were wonderful, helpful and polite. The manager was very rude ... location was great lovely accommodation but for us far to quiet.

Posted by on 19 Jul. 2021

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5 out of 5
The hotel layout and design. The swimming pools were lovely. The apartment was spacious. Just perfect .

Posted by on 20 Jun. 2021

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4 out of 5
Nice rooms all with pool views. Very quiet and relaxing.

Posted by on 20 May 2021

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5 out of 5
Fantastic hotel, great location, clean, nice pools, lovely staff. Sounds travels from the pools due to building layout, no restaurant/kitchen at the hotel. These are not deal breaker, just an honest review. Would highly recommend and would definitely stay again.

Posted by on 20 Apr. 2021

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Comment from Hotel Management

20 Apr. 2021 by Manager

Thanks for the excellent review

5 out of 5
Really friendly check in. Modern, clean apartment overlooking the pool.

Posted by on 28 Mar. 2021

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Comment from Hotel Management

29 Mar. 2021 by Manager

Thank you for the excellent review

5 out of 5
The resort was amazing with a really lovely room including the awesome spa, the entire place exceeded my expectations. The only downfall was the very uncomfortable bed.

Posted by on 26 Feb. 2021

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Comment from Hotel Management

2 Mar. 2021 by Manager

Thanks for the excellent review

5 out of 5
Beautiful place to stay very clean and friendly staff always there to help

Posted by , from Melbourne on 21 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Manager

Hi Jodie, thanks for the excellent review and your kind words regarding our staff.

4 out of 5
Great location, an easy walk to the shops and restaurants. The staff were friendly, helpfull and no fuss to book any tours through the resort.

Posted by on 10 Nov. 2019

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Comment from Hotel Management

16 Nov. 2019 by Manager

Thank you for the review.

3 out of 5
Liked child free. Disliked everyone looking i to each others units . Not a lot of privacy. In 10 days only 1 service.

Posted by on 25 Sep. 2019

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Comment from Hotel Management

25 Sep. 2019 by Manager

Reservations are for room only. Daily services can be acquired at additional costs.

5 out of 5
Always felt like only one around. Great pool area. Very efficient staff. Toilet was too tall.

Posted by on 25 Jul. 2019

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Comment from Hotel Management

28 Jul. 2019 by Manager

Thanks for the excellent review

About the Shantara Resort Port Douglas - Adults Only Retreat

Location 27-31 Davidson St, Port Douglas, QLD 4877

Property Features

Shantara Resort Port Douglas - Adults Only Retreat offers its guests 2 outdoor swimming pools and a fitness center. WiFi and wired Internet are free in public spaces. An area shuttle within 300 meters and an airport shuttle (available 24 hours) are available for a fee. Spa services, tour/ticket assistance, and barbecue grills are also featured at the luxury Shantara Resort Port Douglas - Adults Only Retreat. Self parking is free. This 4.5-star Port Douglas apartment is smoke free.

  • 54 guestrooms or units
  • 3 levels
  • Built in 2007
  • Towels for the beach
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (65.9 km / 40.9 mi)
  • Property shuttles: Airport shuttle and area shuttle within 300 meters available for a surcharge
  • Parking: Free self parking

Room Amenities

Shantara Resort Port Douglas - Adults Only Retreat offers 54 air-conditioned accommodations with iPod docking stations and safes. Rooms open to balconies or patios. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Port Douglas apartment provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony or patio
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Spa Services

  • Body treatments
  • Facial treatments
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 16
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 9:00 AM - 4:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This hotel’s reception is open from 8 AM to 6 PM on weekdays, from 9 AM to 5 PM on Saturdays, and from 9 AM to 4 PM on Sundays.

This property's front desk is open during the following times:

  • Monday - Sunday: 9:00 AM - 4:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Minimum guest age is 16
  • Caters to adults only
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 46.00 per person (one-way)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Housekeeping fee: AUD 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Port Douglas Resort
  • Port Douglas Shantara
  • Resort Port Douglas
  • Shantara
  • Shantara Port Douglas
  • Shantara Resort
  • Shantara Resort Port Douglas Adults Retreat
  • Shantara Hotel Port Douglas
  • Shantara Resort Port Douglas Hotel Port Douglas
  • Shantara Resort Adults Retreat
  • Shantara Port Douglas Adults Retreat
  • Shantara Adults Retreat
  • Shantara Douglas Retreat
  • Shantara Resort Port Douglas - Adults Only Retreat Apartment
  • Shantara Resort Port Douglas - Adults Only Retreat Port Douglas

You should know

  • Shantara Resort Port Douglas - Adults Only Retreat offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the apartment before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.