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4.6 out of 5

"Great location, clean and comfy play. Friendly staff. " More

By a verified traveller on Sat 29 Aug 2020

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Three Bedroom Apartment, River View

Bed Count 1 King Bed Maximum Occupancy 6 Max

King Deluxe Apartment, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Apartment, City View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Two Bedroom Apartment, River View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

King Apartment, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Deluxe Apartment, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

A luxury stay in the heart of Rockhampton awaits you at Empire Apartment Hotel. Within a short 5-minute stroll, you'll find Pilbeam Theatre and Rockhampton Art Gallery. Highlights at this aparthotel include 3 restaurants, an outdoor swimming pool, and free self parking.

You can enjoy a flat-screen TV with cable channels, and each apartment features free WiFi, a furnished balcony, and a coffee/tea maker. Nice touches to enhance your stay include designer toiletries and premium bedding. Room service, free bottled water, and a safe are also available.

At the aparthotel's own bar/lounge, you can stop for a drink. Enjoy the fitness center and kids' swimming pool. 1722 square feet (160 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning full breakfast is served between 6:00 AM and 1:00 PM. There's also the convenience of limited parking.

With a stay at this 4.5-star Rockhampton aparthotel, you'll be 2.3 km (1.5 mi) from Rockhampton Hospital and 2.6 km (1.6 mi) from Northside Plaza Medical Centre.

Empire Apartment Hotel ratings based on 205 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Empire Apartment Hotel

Everyone (155) Couples (30) Business (2) Family (12)
5 out of 5

Posted by on 13 Sep. 2020

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Comment from Hotel Management

17 Sep. 2020 by Empire Hotel

Thank you for your review. We appreciate your feedback.

5 out of 5

Posted by on 8 Sep. 2020

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Comment from Hotel Management

9 Sep. 2020 by Tony

Thank you for your positive review, we look forward to welcoming you back to the Empire soon. Tony Cullen General Manager

5 out of 5

Posted by on 6 Sep. 2020

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Comment from Hotel Management

7 Sep. 2020 by Tony

Morning, thank you for your positive review, we look forward to welcoming you back soon Tony Cullen General Manager

2 out of 5

Posted by on 6 Sep. 2020

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Comment from Hotel Management

6 Sep. 2020 by Tony

Good morning, could you please contact us as we would like to hear about your recent stay. Thank you Tony Cullen General Manager

5 out of 5
Great location, clean and comfy play. Friendly staff.

Posted by on 29 Aug. 2020

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Comment from Hotel Management

30 Aug. 2020 by Tony

Good morning Thank you for your positive review, I will pass your comments onto our reception and housekeeping teams. We look forward to welcoming you back to The Empire soon. Tony Cullen General Manager

4 out of 5
Great spot Just wish I could see the river on floor 1 when sitting on the balcony. Concrete side spoils it and too high to see over when sitting out there

Posted by on 23 Aug. 2020

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Comment from Hotel Management

23 Aug. 2020 by Empire Hotel

Thank you for your review. Sorry to hear you did not like being on 1st floor. Please let us know when you make another booking and we will provide a room on a higher floor. We look forward to welcoming you back to Empire on your next trip to Rockhampton. Safe Travels.

2 out of 5
The hotel is very well presented and in a great location, staff were friendly. The room was terrible, cockroach on the floor, no toilet paper, dishwasher and sink full of used dishes, bin was full to the brim, the bed sheets and pillow were dirty and unmade as were the bathroom towels.

Posted by on 15 Aug. 2020

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Comment from Hotel Management

16 Aug. 2020 by Tony

Morning Thank you for your feedback, could you please make contact with myself on 49360000 to discuss as I would like to follow up as a matter of priority. Regards Tony Cullen General Manager

5 out of 5

Posted by on 24 Jul. 2020

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Comment from Hotel Management

28 Jul. 2020 by Tony

Morning, thank you for your positive review. We look forward to welcoming you back to Empire in the near future Tony Cullen General Manager

1 out of 5
Went there & they didn’t allow me to stay reason for my designer of clothing & apparently it wasn’t suitable or did reach the standards

Posted by , from Rockhampton on 18 Jul. 2020

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Comment from Hotel Management

10 Sep. 2020 by Empire Hotel

Thank you for your review.

2 out of 5
The room was very noisy at night - could hear the pipes drains above running and emptying. Very difficult to get a good night sleep.

Posted by on 14 Jul. 2020

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Comment from Hotel Management

15 Jul. 2020 by Empire Management

Thank you for your review, could you please contact us on 07 4936 0000 to discuss further.

About the Empire Apartment Hotel

Location 1-5 East Street, Rockhampton, QLD 4700

Property Features

Empire Apartment Hotel offers its guests an outdoor pool, a fitness center, and a children's pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this aparthotel measures 1722 square feet (160 square meters) and includes a conference center. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the luxury Empire Apartment Hotel. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Rockhampton aparthotel.

  • 1 building
  • 120 guestrooms or units
  • 13 levels
  • 3 dining venues
  • 1722 sq ft of conference space
  • 160 sq m of conference space
  • Built in 2014
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Rockhampton, QLD (ROK) (4.4 km / 2.7 mi)
  • Train station: North Rockhampton Station (1.5 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

Empire Apartment Hotel offers 120 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Rockhampton aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony (furnished)
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 1:00 PM.

Empire Apartment Hotel has 3 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 15 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-out is available.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10.00 and AUD 25.00 for adults, AUD 10 and AUD 25 for children (approximately)
  • Crib (infant bed) fee: AUD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Empire Apartment Hotel Rockhampton
  • Empire Apartment Hotel
  • Empire Rockhampton
  • Empire Aparthotel Rockhampton
  • Empire Apartment Hotel Aparthotel
  • Empire Apartment Hotel Rockhampton
  • Empire Apartment Hotel Aparthotel Rockhampton

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.