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4.4 out of 5

"It wasn't awful... but the room decor was outdated and had the bare minimum inclusions (e.g. 2 extra pillows but no spare blankets, and no bathrobes d ... " More

By a verified traveller on Sun 26 Jul 2020

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Hotel Description

Rydges Mackay Suites puts you in the heart of Mackay, within just a 10-minute stroll of Artspace Mackay and Mackay Enertainment and Convention Centre. Highlights at this hotel include a restaurant, an indoor swimming pool, and free self parking.

TVs with cable channels are featured in all 90 rooms, and you can enjoy free WiFi, safes, and hair dryers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Irons/ironing boards, desks, and free toiletries are also available.

The restaurant, Moss on Wood, serves local and international cuisine and is open for breakfast and dinner. Moss on Wood Bar is the hotel's own bar, serving drinks along with breakfast and dinner. Other amenities include free WiFi in public areas, a fitness center, and a 24-hour business center. Each morning cooked-to-order breakfast is served between 6:00 AM and 10:00 AM. There's also the convenience of limited parking.

Sights within a 15-minute walk of this Mackay hotel include Jubilee Park and Bluewater Lagoon.

Studio King

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$130* Per night/room 30 Aug. - 31 Aug.

Deluxe Spa Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Twin Suite

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 6 Max

One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Rydges Mackay Suites ratings based on 726 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Rydges Mackay Suites

Everyone (411) Couples (231) Business (4) Family (77)
3 out of 5
It wasn't awful... but the room decor was outdated and had the bare minimum inclusions (e.g. 2 extra pillows but no spare blankets, and no bathrobes despite being a spa suite). Room service was also disappointing ($44 for a pizza and garlic bread!). Overall an underwhelming stay.

Posted by on 26 Jul. 2020

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Comment from Hotel Management

27 Jul. 2020 by Lisa - RDM

Thanks for your feedback, we appreciate you taking the time to let us know about your stay. We hope to have the opportunity to welcome you back again if you are travelling to Mackay in the future.

5 out of 5
Good location, well appointed room with everything we needed to conduct business away from the office.

Posted by on 16 Jul. 2020

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Comment from Hotel Management

20 Jul. 2020 by Lisa - RDM

Thank you for taking the time to rate the hotel, we appreciate the wonderful rating and comments, and look forward to welcoming you back to the hotel when you travel to Mackay in the future

2 out of 5
The Staff member at reception was startlingly rude. The hotel is old but the decor nice. Unfortunately the room was not clean. I would not recommend staying here.

Posted by on 10 Apr. 2020

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Comment from Hotel Management

10 Apr. 2020 by Armie

Thanks for providing a rating for your stay, we appreciate your time and feedback. Our apologies that your experience at Reception and the room was disappointing. Our Reception team strive to provide an efficient and friendly service at both check in and out of the hotel. We hope to have the opportunity to welcome you back to the hotel if you are travelling to Mackay in the future.

3 out of 5

Posted by on 25 Mar. 2020

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Comment from Hotel Management

30 Mar. 2020 by Lisa - RDM

Thank you for providing a rating for your stay at the hotel, we appreciate your time and hope to see you again when you travel to Mackay in the future

5 out of 5

Posted by on 21 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Lisa - RDM

Wonderful rating, thanks so much for your time to let us know. We hope to see you again if you are visiting Mackay in the future

5 out of 5
A very clean motel staff polite and close to everything

Posted by on 14 Mar. 2020

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Comment from Hotel Management

15 Mar. 2020 by Lisa - RDM

Thank you for taking the time to rate the hotel, we appreciate the wonderful rating and comments, and look forward to welcoming you back to the hotel when you travel to Mackay in the future

3 out of 5

Posted by on 23 Feb. 2020

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Comment from Hotel Management

23 Feb. 2020 by Lisa - RDM

Thank you for providing a rating for your stay at the hotel, we appreciate your time and hope to see you again when you travel to Mackay in the future

5 out of 5
I liked the location and friendliness. The bed was super comfy and beautiful linen :)

Posted by on 12 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by Lisa - RDM

Thanks for your wonderful feedback, we really appreciate you taking the time to let us know. We hope to see you again when you are travelling to Mackay in the future

5 out of 5

Posted by on 1 Feb. 2020

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Comment from Hotel Management

3 Feb. 2020 by Lisa - RDM

Wonderful rating, thanks so much for your time to let us know you enjoyed your stay. We hope to see you again if you are visiting Mackay in the future

3 out of 5

Posted by on 27 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Lisa - RDM

Thank you for the rating on your stay at the hotel, we appreciate your time and hope to see you again when you next travel to Mackay.

About the Rydges Mackay Suites

Location 9 Gregory Street, Mackay, QLD 4740

Property Features

Rydges Mackay Suites offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. There are 4 meeting rooms available. The business-friendly Rydges Mackay Suites also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Mackay hotel.

  • 90 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Mackay, QLD (MKY) (5.9 km / 3.6 mi)
  • Train station: Mackay Station (5 km / 3.1 mi)
  • Parking: Free self parking

Room Amenities

Rydges Mackay Suites offers 90 air-conditioned accommodations with minibars and safes. Televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Refrigerator
  • Electric kettle
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

Moss on Wood - This restaurant specializes in local and international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Moss on Wood Bar - This bar serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

The 2 person rate for guests booking a One-Bedroom Suite" or "Deluxe Spa Suite" includes access to the king-sized bed only. A guest may use the sofa bed for an additional charge of AUD 35. When booking for 3 or 4 guests, use of the sofa bed is included in the rate at booking. "

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 12.00 and AUD 24.90 per person (approximately)
  • Credit card charges are subject to a surcharge of 1.08 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grande Mackay Suites
  • Grande Suites Mackay
  • Mackay Grande
  • Rydges Mackay Suites Hotel
  • Mackay Grande Suites Hotel
  • Mackay Suites
  • Mackay Grande Hotel Mackay
  • Rydges Suites Hotel
  • Rydges Suites
  • Rydges Mackay Suites Hotel
  • Rydges Mackay Suites Mackay
  • Rydges Mackay Suites Hotel Mackay

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.