4.4 out of 5

"Great central location, room very clean and tidy and staff really friendly. Will definitely stay again " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

Rydges Mackay Suites puts you in the heart of Mackay, within just a 10-minute stroll of Artspace Mackay and Mackay Enertainment and Convention Centre. Highlights at this hotel include a restaurant, an indoor swimming pool and free self parking.

You can enjoy TVs with cable channels, and all 90 rooms feature safes, hairdryers and irons/ironing boards. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Additionally, desks and free toiletries are available.

The restaurant, Moss on Wood, serves local and international cuisine and is open for breakfast and dinner. Moss on Wood Bar is the hotel's own bar, serving drinks along with breakfast and dinner. Added amenities include free WiFi in public areas and a fitness centre. Cooked-to-order breakfast is available daily between 6:00 AM and 10:00 AM. There's also the convenience of limited parking.

Sights within a 15-minute walk of this Mackay hotel include Jubilee Park and Bluewater Lagoon.

Studio King

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$114 per night

Deluxe Spa Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Twin Suite

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 6 Max

One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Rydges Mackay Suites ratings based on 683 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Rydges Mackay Suites

Everyone (390) Couples (222) Business (4) Family (64)
4 out of 5

Posted by on 14 Jul. 2019

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Comment from Hotel Management

14 Jul. 2019 by Lisa - RDM

Thank you for providing a rating for your stay at the hotel, we appreciate your time and hope to see you again when you travel to Mackay in the future

5 out of 5
Great service and great location. Room very comfortable.

Posted by on 26 May 2019

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Comment from Hotel Management

27 May 2019 by Lisa - RDM

Thanks for your wonderful feedback and rating, we appreciate you taking the time to let us know about your stay at the hotel. We hope to see you again if you are travelling to Mackay in the future.

4 out of 5

Posted by on 9 May 2019

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Comment from Hotel Management

9 May 2019 by Lisa - RDM

Thanks for taking to time to provide a rating for your stay at the hotel, we appreciate your time, and look forward to welcoming you back to the hotel on your next visit to Mackay.

4 out of 5
We enjoyed that the property was so central to town and the restaurant/bar. The only unfortunate part was that the bar wasn’t open the whole time.

Posted by on 28 Apr. 2019

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Comment from Hotel Management

1 May 2019 by Armie Astridge

Thank you for taking the time to review us. I'm sorry the Moss on Wood Bar was not open the whole time you were at the hotel. Moss on Wood Restaurant and Gaming bar is always normally open if the main bar is unattended, our F&B staff is more than happy to assist.

5 out of 5
Excellent service and quality rooms. Would recommend stay.

Posted by on 14 Apr. 2019

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Comment from Hotel Management

14 Apr. 2019 by Lisa - RDM

Thank you for taking the time to rate the hotel after your recent stay, we appreciate your time and the wonderful comments. We look forward to welcoming you back to the hotel when you travel to Mackay in the future

5 out of 5
Property is a little old but well maintained. Overall a good place to stay.

Posted by on 8 Apr. 2019

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Comment from Hotel Management

8 Apr. 2019 by Lisa - RDM

Thank you for taking the time to rate the hotel after your recent stay, we appreciate your time and the wonderful rating. We look forward to welcoming you back to the hotel when you travel to Mackay in the future

3 out of 5

Posted by on 7 Apr. 2019

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Comment from Hotel Management

7 Apr. 2019 by Lisa - RDM

Thank you for taking the time to rate the hotel after your recent stay, we appreciate your time and hope to see you again when you travel to Mackay in the future

4 out of 5
Very centrally located in town and close to everything.

Posted by on 31 Mar. 2019

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Comment from Hotel Management

1 May 2019 by Armie Astridge

Thank you for taking the time to leave us a review. We appreciate your feedback.

2 out of 5

Posted by on 10 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Lisa - RDM

Thank you for providing a rating for your stay at the hotel, we appreciate your time.

4 out of 5

Posted by on 11 Feb. 2019

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Comment from Hotel Management

1 Apr. 2019 by Lisa - RDM

Thank you for taking the time to rate the hotel after your recent stay, we appreciate your time and the wonderful rating. We look forward to welcoming you back to the hotel when you travel to Mackay in the future

About the Rydges Mackay Suites

Location 9 Gregory Street, Mackay, QLD 4740

Property Features

Rydges Mackay Suites offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. There are 4 meeting rooms available. The business-friendly Rydges Mackay Suites also features concierge services, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Mackay hotel.

  • 90 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Mackay, QLD (MKY) (6 km / 3.7 mi)
  • Train station: Mackay Station (5 km / 3.1 mi)
  • Parking: Free self parking

Room Amenities

Rydges Mackay Suites offers 90 forms of air-conditioned accommodation with a safe and a hairdryer. Cable televisions are provided. Guests can make use of the in-room fridges and minibars. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Fridge
  • Electric kettle
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

Moss on Wood – This restaurant specialises in local and international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Moss on Wood Bar – This bar serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pets

  • No pets allowed

Policies

The 2 person rate for guests booking a "One-Bedroom Suite" or "Deluxe Spa Suite" includes access to the king-sized bed only. A guest may use the sofa bed for an additional charge of AUD 35. When booking for 3 or 4 guests, use of the sofa bed is included in the rate at booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 12.00 and AUD 24.90 per person (approximately)
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mackay Grande Suites Hotel
  • Grande Suites Hotel
  • Mackay Grande Suites
  • Grande Suites
  • Mackay Grande Hotel Mackay
  • Rydges Mackay Suites Hotel
  • Rydges Suites Hotel
  • Rydges Suites

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.