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4.4 out of 5

"Situated in a great spot with good restaurant's around it. " More

By a verified traveller on Sat 18 Jun 2022

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Hotel Description

Rydges Mackay Suites puts you in the heart of Mackay, within just a 10-minute stroll of Artspace Mackay and Mackay Enertainment and Convention Centre. Highlights at this hotel include an indoor swimming pool, free self parking, and a bar/lounge.

The restaurant, Moss on Wood, serves local and international cuisine and is open for breakfast and dinner. Moss on Wood Bar is the hotel's own bar, serving drinks along with breakfast and dinner. Other amenities include free WiFi in public areas, a gym, and a 24-hour business center. Each morning cooked-to-order breakfast is served between 6:00 AM and 10:00 AM. There's also the convenience of limited parking.

Sights within a 15-minute walk of this Mackay hotel include Jubilee Park and Bluewater Lagoon.

Studio King

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$181* Per night/room 1 Jul. - 2 Jul.

Deluxe Spa Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Twin Suite

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 6 Max

One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Rydges Mackay Suites ratings based on 710 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Rydges Mackay Suites

Everyone (387) Couples (227) Business (4) Family (82)
5 out of 5
Situated in a great spot with good restaurant's around it.

Posted by on 18 Jun. 2022

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4 out of 5
Good room size central location and quite

Posted by on 8 May 2022

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Comment from Hotel Management

17 May 2022 by bondikj

Dear Robert, Thank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Katie Debondi – Sales Executive

4 out of 5
Cleanliness

Posted by on 3 May 2022

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Comment from Hotel Management

17 May 2022 by bondikj

Dear Veronica, Thank you for taking your time to provide a rating for Rydges Mackay. I am glad to hear you were satisfied with our facilities. Thank you again and we hope to welcome you back soon. Kind Regards, Katie Debondi - Sales Executive.

4 out of 5
A wonderful place to stay, well situated. The only thing I would say is the washer dryer was near impossible to work and the dishwasher was not working but a fantastic stay nonetheless

Posted by on 28 Apr. 2022

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Comment from Hotel Management

17 May 2022 by bondikj

Dear Gary, Thank you for your feedback and taking your time to write this review. I am sorry to hear that there was some maintenance issues. I have passed on your review to management to ensure this is resolved. Thank you again for your review and we hope to welcome you back to the hotel soon. Kind regards, Katie Debondi - Sales Executive.

2 out of 5
It’s a bit expensive for what you pay for Delux spa suite and it was like any other room The sofa bed was broken and the floors were dirty (down the side of washing machine. People let their doors slam in the middle of the night I thought staying in a classier hotel/motel would have been amazing but my experience has changed my perspective

Posted by on 20 Apr. 2022

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Comment from Hotel Management

17 May 2022 by bondikj

Dear Chloe, Thank you for taking your time to write this review. I am sorry to hear you enjoyed your stay and I will pass on your feedback onto management team, so we can ensure these issues are brought to attention. Thank you again and we hope to welcome you back to the hotel. Kind regards, Katie Debondi - Sales Executive.

2 out of 5
I liked the parking. I did not like the staff member who served me at the time of book in. She charged me even though I had a wot.if booking. I checked my account balance that night and noticed the double charge. I had to call the front desk to advise of this. I'm wondering whether they would have raised this upon check-out, I doubt it! She also didn't tell me about the parking situation. I had to ask!! She made me wait some time before serving me even though there was no one else waiting, just me!

Posted by on 15 Mar. 2022

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Comment from Hotel Management

1 Apr. 2022 by bondikj

Dear Erin, Thank you for your feedback and taking your time to write this review. I am sorry to hear the reception staff were not to your liking. If you have time to pass on further information regarding this comment, I would like to ensure this is brought to the attention of our management team. If so, please contact the hotel directly. Thank you again and I hope to hear from you shortly. Kind regards, Katie Debondi - Sales Executive.

5 out of 5
We’ve stayed there a few times now and it’s always been very clean, rooms are great and staff are great

Posted by on 3 Mar. 2022

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Comment from Hotel Management

21 Mar. 2022 by bondikj

Dear Gillian, Thank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Katie Debondi – Sales Executive

5 out of 5

Posted by on 3 Mar. 2022

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5 out of 5
Excellent check in - staff member was efficient and followed through with a phone call when room was ready.

Posted by on 3 Feb. 2022

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Comment from Hotel Management

8 Feb. 2022 by bondikj

Dear Susan, Thank you for your kind words, I am happy to hear you enjoyed your stay here at Rydges Mackay. We appreciate you taking the time to complete this review and hope to welcome you back to the hotel soon. Kind regards, Katie Debondi – Sales Executive

2 out of 5
Very run down

Posted by on 6 Jan. 2022

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Comment from Hotel Management

18 Jan. 2022 by bondikj

Dear Laura, Thank you for taking your time to provide feedback. I am happy to inform you that we have gradually staged renovations in place, which have commenced and will continue in the upcoming months. This work was previously scheduled at the start of 2020 however due to COVID this timeline was pushed back. Thank you again for this review and we hope to welcome you back soon. Kind regards, Katie Debondi - Sales Executive.

About the Rydges Mackay Suites

Location 9 Gregory Street, Mackay, QLD 4740

Property Features

Rydges Mackay Suites offers its guests an indoor pool and a fitness center. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. There are 4 meeting rooms available. The business-friendly Rydges Mackay Suites also features concierge services, laundry facilities, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Mackay hotel.

  • 90 guestrooms or units
  • 7 levels
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Mackay Station (5 km / 3.1 mi)
  • Parking: Free self parking

Room Amenities

Rydges Mackay Suites offers 90 air-conditioned accommodations with minibars and safes. Televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator
  • Electric kettle
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

Moss on Wood - This restaurant specializes in local and international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Moss on Wood Bar - This bar serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

The 2 person rate for guests booking a "One Bedroom Suite" or "Deluxe Spa Suite" includes access to the king-sized bed only. A guest may use the sofa bed for an additional charge. When booking for 3 or 4 guests, use of the sofa bed is included in the rate at booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Property does not offer on-site COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 12.00 and AUD 27.00 per person (approximately)
  • Credit card charges are subject to a surcharge of 1.08 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grande Mackay Suites
  • Grande Suites Mackay
  • Mackay Grande
  • Rydges Mackay Suites Hotel
  • Mackay Grande Suites Hotel
  • Mackay Suites
  • Mackay Grande Hotel Mackay
  • Rydges Suites Hotel
  • Rydges Suites
  • Rydges Mackay Suites Hotel
  • Rydges Mackay Suites Mackay
  • Rydges Mackay Suites Hotel Mackay

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.