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4.3 out of 5

"Quick and easy stay. Would definitely stay again. " More

By a verified traveller on Sun 19 Jun 2022

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Hotel Description

At Coral Cay Resort you'll be within just a 15-minute stroll of Jubilee Park and Mackay Enertainment and Convention Centre. Highlights at this motel include in-room free WiFi, free Internet, and Smart TVs.

For a drink, you can stop by the motel's own lounge bar. Enjoy the gym, spa tub, and sauna. Business travelers can take advantage of conference space and a business center. Other amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 8:00 AM and on weekends between 7:00 AM and 9:00 AM. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4.5-star West Mackay motel include Caneland Central and Bluewater Lagoon.

Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$120* Per night/room 9 Sep. - 10 Sep.

Pet Friendly Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 3 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Queen Spa Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

2 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

King Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Coral Cay Resort ratings based on 507 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Coral Cay Resort

Everyone (327) Couples (113) Business (2) Family (58)
5 out of 5
Quick and easy stay. Would definitely stay again.

Posted by on 19 Jun. 2022

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Comment from Hotel Management

27 Jun. 2022 by Jess - Guest Experience Manager

5 stars - terrific! We look forward to welcoming you back to Coral Cay when you are next in Mackay Natalie.

4 out of 5
Nice clean property just starting to show her age. Curtains falling down side door hard to close shower head leaking

Posted by , from Yatala on 14 Jun. 2022

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Comment from Hotel Management

14 Jun. 2022 by Jess - Guest Experience Manager

So sorry to hear about the shortfalls you experienced Cameron. We will identify the room you stayed in from your review for maintenance.

5 out of 5
Clean,convenient location & freindly staff .

Posted by on 8 May 2022

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Comment from Hotel Management

9 May 2022 by Jess - Guest Experience Manager

Thanks for the terrific review Kelsie and we hope to welcome you back to Coral Cay Mackay soon!

4 out of 5
It was all good.

Posted by on 8 May 2022

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Comment from Hotel Management

9 May 2022 by Jess - Guest Experience Manager

Thanks for choosing to stay at Coral Cay Mackay Gary and Sue. We hope to see you again soon!

4 out of 5
The one thing it lacked was a microwave, apart from that room was clean, staff friendly.

Posted by on 16 Apr. 2022

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Comment from Hotel Management

2 May 2022 by Jess - Guest Experience Manager

Thanks for your feedback Susan and we appreciate you choosing to stay at Coral Cay Mackay.

5 out of 5
Nice clean property close to town

Posted by , from Yatala on 10 Apr. 2022

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Comment from Hotel Management

11 Apr. 2022 by Jess - Guest Experience Manager

Hi Cameron. Thanks so much for choosing to stay at Coral Cay and we hope to welcome you back when you are next in Mackay!

3 out of 5

Posted by on 18 Feb. 2022

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5 out of 5
Very good staff Great place to stay while traveling Very clean

Posted by , from na on 16 Feb. 2022

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Comment from Hotel Management

17 Feb. 2022 by Jess - Guest Experience Manager

Hi Marcel, we love that you had a terrific stay with us at Coral Cay Mackay by Pacific and we look forward to welcoming you back when you are next passing through.

4 out of 5
Was happy with my stay, clean and quiet room, only disappointing thing was there was no room service / dinning on Sunday night. Look forward to my next stay at the Coral Cay

Posted by on 14 Feb. 2022

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Comment from Hotel Management

14 Feb. 2022 by Jess - Guest Experience Manager

Hi Vickki, thanks so much for your feedback. We are on the lookout for more Chef's and hopefully will be open Sunday's at the Restaurant for your next stay.

3 out of 5
A/c had lots of mould in the air vents and had water running down the wall from the air conditioner head unit all night . The spa stunk of stale water , general condition of the room was run down Very disappointed as we have stay here serval times before without any problems

Posted by on 5 Feb. 2022

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Comment from Hotel Management

11 Feb. 2022 by Jess - Guest Experience Manager

Hi Dan, thank you for taking the time to share your feedback and please accept our sincere apologies for any shortfalls you experienced. Our General Manager has personally checked the room you stayed in to action immediate improvements.

Property Features

Coral Cay Resort offers its guests a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Tour/ticket assistance, barbecue grills, and a garden are also featured at the business-friendly Coral Cay Resort. Self parking is free. This 4.5-star Mackay motel is smoke free.

  • 82 guestrooms or units
  • 2 levels
  • 8 buildings
  • Built in 2004
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Mackay Station (4.4 km / 2.7 mi)
  • Parking: Free self parking

Room Amenities

Coral Cay Resort offers 82 accommodations with coffee/tea makers and irons/ironing boards. 32-inch Smart televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Mackay motel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and change of towels can be requested.

  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 8:00 AM and on weekends from 7:00 AM to 9:00 AM.

Coral Cay Resort has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include a spa tub, a sauna, and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 6:00 AM - 9:00 PM
  • Saturday - Sunday: 7:00 AM - 9:00 PM
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 6:00 AM - 9:00 PM
  • Saturday - Sunday: 7:00 AM - 9:00 PM
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Cribs (infant beds) are available for AUD 25.0 per day.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed (no fees)
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 25 per person (approximately)
  • Pet deposit: AUD 100 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 25.0 per day
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of AUD 1.98

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Coral Cay Motor
  • Coral Cay Motor Mackay
  • Coral Cay Resort Motor Inn
  • Coral Cay Resort Motor Inn Mackay
  • Coral Cay Resort Motor Inn West Mackay
  • Coral Cay Motor West Mackay
  • Coral Cay Resort
  • Coral Cay Resort Motel
  • Coral Cay Resort Motor Inn
  • Coral Cay Resort West Mackay
  • Coral Cay Resort Motel West Mackay
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.