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Oaks Mackay Carlyle Suites

4.0 star property

Photo gallery for Oaks Mackay Carlyle Suites

Desk, laptop workspace, iron/ironing board, free WiFi
Outdoor pool
Fridge, microwave, electric kettle
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service
The current price is AU$209
includes taxes & fees
19 June - 20 June

Explore the area

View map
23 Alfred Street, Mackay, QLD, 4740
  • Place, Mackay Enertainment and Convention Centre
    ‪13 min walk‬
  • Place, Bluewater Lagoon
    ‪18 min walk‬
  • Place, Caneland Central
    ‪18 min walk‬
  • Airport, Mackay, QLD (MKY)
    ‪9 min drive‬

Room options

View all photos for Room

Desk, laptop workspace, iron/ironing board, free WiFi

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom

Desk, laptop workspace, iron/ironing board, free WiFi

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(4 reviews)
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Hotel Room

Desk, laptop workspace, iron/ironing board, free WiFi

Hotel Room

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms

Fridge, microwave, electric kettle

Apartment, 2 Bedrooms

9.6 out of 10
Exceptional
(4 reviews)
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Single Beds
  • Free Wi-Fi

View all photos for 3 Bedroom Dual Key Apartment

Fridge, microwave, electric kettle

3 Bedroom Dual Key Apartment

  • 103 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed OR 1 Queen Bed, 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for 2 Bedroom Dual Key Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

2 Bedroom Dual Key Apartment

8.0 out of 10
Very good
(1 review)
  • 93 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Hotel Room (No Housekeeping)

Desk, laptop workspace, iron/ironing board, free WiFi

Hotel Room (No Housekeeping)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms (No Housekeeping Service)

Fridge, microwave, electric kettle

Apartment, 2 Bedrooms (No Housekeeping Service)

7.0 out of 10
Good
(4 reviews)
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Single Beds
  • Free Wi-Fi

View all photos for 1 Bedroom Apartment (No Housekeeping)

Desk, laptop workspace, iron/ironing board, free WiFi

1 Bedroom Apartment (No Housekeeping)

8.0 out of 10
Very good
(4 reviews)
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 3 Bedroom Dual Key Apartment (No Housekeeping)

Fridge, microwave, electric kettle

3 Bedroom Dual Key Apartment (No Housekeeping)

  • 103 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed OR 1 Queen Bed, 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Room

Desk, laptop workspace, iron/ironing board, free WiFi

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

Desk, laptop workspace, iron/ironing board, free WiFi

Room

  • Sleeps 4
  • Free Wi-Fi

2 Bedroom Dual Key Apartment (No Housekeeping)

  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 King Bed
  • Free Wi-Fi

About the area

Mackay

Oaks Mackay Carlyle Suites places you in the centre of Mackay, within just a 15-minute stroll of Ken Burgess Orchid House and Mackay Enertainment and Convention Centre. Highlights at this hotel include dryers, free WiFi and balconies. .This smoke-free hotel offers an outdoor pool and free WiFi in public areas, and has dry cleaning/laundry services. Additionally, you'll find tour/ticket assistance, luggage storage and a front desk safe. .Places within a 15-minute walk of this 4-property class City Centre hotel include Jubilee Park and Artspace Mackay.

What's nearby

  • Ken Burgess Orchid House - 12 min walk - 1.0 km
  • Mackay Enertainment and Convention Centre - 13 min walk - 1.2 km
  • Bluewater Lagoon - 18 min walk - 1.6 km
  • Caneland Central - 18 min walk - 1.6 km
  • Harrup Park - 3 min drive - 1.9 km

Getting around

  • Mackay Station - 10 min drive
  • Mackay, QLD (MKY) - 9 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪The Cheesecake Shop Mackay - ‬13 min walk
  • ‪Mojos - ‬11 min walk
  • ‪Metropolitan Hotel - ‬3 min walk
  • ‪Woodman's Axe - ‬9 min walk

About this property

Oaks Mackay Carlyle Suites

Oaks Mackay Carlyle Suites offers its guests an outdoor pool, tour/ticket assistance, and dry cleaning/laundry services. WiFi is free in public spaces. Oaks Mackay Carlyle Suites also features room service (during limited hours), a front desk safe, and a lift.

This 4-star Mackay hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 6 levels
  • Built in 2015
  • Dry cleaning
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Lift
  • No smoking on site
Oaks Mackay Carlyle Suites offers 34 air-conditioned accommodations with DVD players and a hairdryer. Rooms open to balconies. LED televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower.

This Mackay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 6 floors
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Dryer
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
The front desk is open Monday - Friday (9:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 20.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in all accommodation.

Property is also known as

Oaks Carlyle Aparthotel Mackay
Oaks Carlyle Aparthotel
Oaks Carlyle Mackay
Oaks Carlyle
Oaks Carlyle
Oaks Carlyle Mackay
Oaks Mackay Carlyle Suites Hotel

Frequently asked questions

What is the cancellation policy at Oaks Mackay Carlyle Suites?

Oaks Mackay Carlyle Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Oaks Mackay Carlyle Suites?

As of 18 June 2026, prices found for a 1-night stay for 2 adults at Oaks Mackay Carlyle Suites on 19 June 2026 start from AU$209, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Oaks Mackay Carlyle Suites?

The closest beach to Oaks Mackay Carlyle Suites is Lamberts Beach (8.8 km).

Does Oaks Mackay Carlyle Suites have a pool?

Oaks Mackay Carlyle Suites has an outdoor pool.

Is there a free airport shuttle available at Oaks Mackay Carlyle Suites?

No, Oaks Mackay Carlyle Suites does not offer an airport shuttle service.

What time are check-in & check-out at Oaks Mackay Carlyle Suites?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Oaks Mackay Carlyle Suites?

No, only service animals are allowed.

Oaks Mackay Carlyle Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 153 out of 371 reviews
Rating 8 - Good. 146 out of 371 reviews
Rating 6 - Okay. 40 out of 371 reviews
Rating 4 - Poor. 18 out of 371 reviews
Rating 2 - Terrible. 14 out of 371 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

karen

Liked: Cleanliness, staff & service, amenities
Great staff, pool was lovely
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Graham

Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy, perfect area for my work purposes, friendly reception, easy parking
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Pen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and couldn’t fault a thing. The room was clean, comfortable, and well presented, which made it easy to relax from the moment we arrived. The staff were exceptional — friendly, welcoming, and always willing to help with anything we needed. Their service really made our experience even more enjoyable. Highly recommend this hotel and would definitely stay again.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

ColinParawan

Liked: Cleanliness, staff & service
Room was clean and a good size.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, plenty of space for a family of 4 in the 2 bedroom apartment
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Mercy

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated, very clean apartments, very friendly and helpful staff. We will definitely stay here again.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Vijay

Liked: Cleanliness, amenities, property conditions & facilities
Staff and rooms
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Kathy

Liked: Cleanliness, property conditions & facilities
It suited our stay
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Really friendly reception, made process quick and easy
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the family. Unit was spacious. Kitchen could do with a few more cooking utensils.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Tim

Liked: Amenities
Friendly helpful staff at reception who went above and beyond to cater for my needs
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful friendly reception staff

Receptionist Sandra was extra helpful.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service
Good clean accommodation. Noisy Isolated
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Shannon

Liked: Staff & service, room comfort

Great place to stay for Rumble Skate event

Great Place to stay, awesome pool and comfortable rooms and off street parking. Close to coles and other food options. A short drive to Mackay skatepark, shopping centre and lagoon. We will be back!
Stayed 5 nights in Sep 2022
Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit had everything we needed for our stay
Stayed 2 nights in Nov 2023
Verified

8/10 Good

MARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation in Mackay can get quite pricey, but the Carlyle has all the same facilities - pool, great rooms etc - for a lot less than I am used to paying. Won't be staying anywhere else moving forward - glad I found this little gem!
Verified

8/10 Good

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and clean rooms. The pub across was road had bands playing on the Friday and Saturday night, until 11pm or so and could be heard quite loud in our room which was at the front of the front of the property.
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stopover in Mackay. Self contained unit. Close to all ammenities.
Stayed 5 nights in Sep 2022
Verified

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helped me with an early check in
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked online & came to the property to find they had no rooms & weren’t sure how the booking went through but were able to work it out & give me a beautiful 2 bedroom unit it was huge & beautiful!!
Stayed 1 night in May 2024
Verified

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, good value for money.

Overall good value for money, convenient location. Had a small issue with the TV not working, but no big deal as it was a late night stay anyway so I didn't bother contacting anyone about it. Would stay here again for the convenience on my next visit.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has everything you need for a short or extended stay! Its modern and up to date! Beds confortable! We did have issues with wifi and rooms not quite soundproof (apologies to the floor we were on my son was exceptionally loud and obnoxious. ) loved sitting on the balcony and watching the bats
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Tim

Liked: Amenities
This was actually an extension to an original booking which I didn’t end up using. The reception staff were amazing with how they helped me at this time
Stayed 2 nights in Aug 2023