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4.0 out of 5

" just some issues with the room the Ceiling fan didn’t work and the aircon had black mould/dust needs cleaning and there was used bandages left in t ... " More

By a verified traveller on Mon 06 Sep 2021

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Hotel Description

Oaks Mackay Carlyle Suites places you in the center of Mackay, within just a 15-minute stroll of Queens Park Orchid House and Mackay Enertainment and Convention Centre. Highlights at this aparthotel include in-room free WiFi, balconies, and LED TVs.

Each apartment features cable TV, a DVD player, and a hair dryer. In-room dining is easy with amenities like a refrigerator, a microwave, and room service. An iron/ironing board, a wardrobe or closet, and a phone are also available.

This smoke-free aparthotel offers an outdoor pool, free WiFi in public areas, and has dry cleaning/laundry services. Additionally, you'll find tour/ticket assistance, luggage storage, and an elevator.

Places within a 15-minute walk of this 4-star Mackay aparthotel include Artspace Mackay and Jubilee Park.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$169* Per night/room 5 Dec. - 6 Dec.

3 Bedroom Dual Key Apartment (No Housekeeping)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

1 Bedroom Apartment (No Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms (No Housekeeping Service)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Hotel Room (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Oaks Mackay Carlyle Suites ratings based on 121 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Mackay Carlyle Suites

Everyone (80) Business (6) Couples (11) Family (24) Other (1)
4 out of 5

Posted by on 19 Sep. 2021

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4 out of 5
just some issues with the room the Ceiling fan didn’t work and the aircon had black mould/dust needs cleaning and there was used bandages left in the bin

Posted by on 6 Sep. 2021

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5 out of 5

Posted by on 29 Jul. 2021

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2 out of 5
Definitely not four star unfortunately the photos don’t meet the expectations of the property. The apartment was not clean there was lots of dirty marks on the walls heavy stains on the carpet, dust everywhere and shower was very dirty and the couch was falling apart. I will not be staying again. During covid you would have thought the cleanliness would be stepped up. Disappointed.

Posted by on 26 Jun. 2021

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4 out of 5
Our room wasn’t clean it had hair balls on the carpet in the main bedroom and empty water bottles from previous stay. Carpet in lounge room was dirty. And our car park was taken by another person staying at the hotel.

Posted by on 21 Jun. 2021

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4 out of 5

Posted by on 18 Jun. 2021

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4 out of 5

Posted by on 25 Apr. 2021

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2 out of 5
We have not been disappointed in Oaks before but this was an exception. The carpet in the room was stained and dirty and gave the whole place a dirty feel. The sheet on the bed was laid straight onto the mattress with nothing underneath. The sofa had a huge stain on it and the covering wriggled off as you sat on it as it had been torn at the zipper. To make matters worse the hotel is situated across from a pub. The yelling and hooning in cars went on until the early hours of the morning. Why they didn't at least put a small quiet family on the opposite side of the hotel..I just don't know.

Posted by on 18 Apr. 2021

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5 out of 5

Posted by on 28 Feb. 2021

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3 out of 5

Posted by on 27 Feb. 2021

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About the Oaks Mackay Carlyle Suites

Location 23 Alfred Street, Mackay, QLD 4740

Property Features

Oaks Mackay Carlyle Suites offers its guests an outdoor pool, tour/ticket assistance, and dry cleaning/laundry services. WiFi is free in public spaces. Oaks Mackay Carlyle Suites also features room service (during limited hours) and an elevator. This 4-star Mackay aparthotel is smoke free.

  • 1 building
  • 28 guestrooms or units
  • 6 levels
  • Built in 2015
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Mackay Station (5.2 km / 3.2 mi)

Room Amenities

Oaks Mackay Carlyle Suites offers 28 air-conditioned accommodations with DVD players and hair dryers. Rooms open to balconies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. LED televisions come with cable channels.

  • Private balcony
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Electric kettle
  • Shower
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open daily from 8:00 AM - 5:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 5:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and Union Pay. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Carlyle Aparthotel Mackay
  • Oaks Carlyle Aparthotel
  • Oaks Carlyle Mackay
  • Oaks Carlyle
  • Oaks Carlyle
  • Oaks Carlyle Mackay
  • Oaks Mackay Carlyle Suites Mackay
  • Oaks Mackay Carlyle Suites Aparthotel
  • Oaks Mackay Carlyle Suites Aparthotel Mackay
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.