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4.4 out of 5

"Central location.very clean rooms great place to stay. " More

By a verified traveller on Sat 06 Jun 2020

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Hotel Description

A luxury stay in the heart of Mackay awaits you at Quest Mackay. Within steps you'll find Artspace Mackay and Jubilee Park within a 10-minute stroll. Highlights at this hotel include a restaurant and an outdoor swimming pool.

All 97 individually decorated rooms feature flat-screen TVs with digital channels, and you can enjoy free WiFi, 2 bathrooms, and coffee/tea makers. Microwaves and stovetops make in-room dining convenient. Nice touches to enhance your stay include free toiletries, while premium bedding and down comforters invite a good night's rest. Free bottled water, safes, and hair dryers are also available.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and has a terrace. Other amenities include laundry facilities, a garden, and barbecue grills. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4.5-star Mackay hotel include Mackay Enertainment and Convention Centre and Bluewater Lagoon.

Standard Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 7 Max

Quest Mackay ratings based on 135 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Mackay

Everyone (93) Couples (30) Family (10)
5 out of 5

Posted by on 9 Aug. 2020

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Comment from Hotel Management

9 Aug. 2020 by Debbie

Thank you for your review of your recent stay with us, we hope to welcome you back to Quest in the near future - Kind regards Debbie and the Quest Team

4 out of 5

Posted by on 28 Jun. 2020

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Comment from Hotel Management

29 Jun. 2020 by Debbie

Thank you for your review of your stay with us, we hope to see you back in the near future- Kind Regards Debbie and the Quest Team

5 out of 5
Central location.very clean rooms great place to stay.

Posted by , from Moranbah on 6 Jun. 2020

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Comment from Hotel Management

7 Jun. 2020 by Debbie

Dear Simon, Thank you for your kind review of your stay with us, we hope to see you back in the near future- Regards Debbie and the Quest Mackay team

4 out of 5

Posted by on 28 Dec. 2019

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Comment from Hotel Management

13 Jan. 2020 by Deb

Thank you for your review of your recent stay- Kind regards Debbie and the Quest team

4 out of 5

Posted by on 18 Dec. 2019

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Comment from Hotel Management

19 Dec. 2019 by Karina

Thank you for your review, we hope to see you stay again in the future Kind regards Quest team

5 out of 5
Central Location, Good room, Handy to restaurants within walking distance

Posted by on 2 Dec. 2019

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Comment from Hotel Management

2 Dec. 2019 by Deb

Thank you for your wonderful review, we look forward to your return- Kind regards the Quest team

4 out of 5
Happy with the property. Good location and nice room layout.

Posted by on 6 Aug. 2019

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Comment from Hotel Management

7 Aug. 2019 by Deb

Thank you for you kind review, we hope to see you again in the near future- Regards Debbie

5 out of 5

Posted by on 31 Mar. 2019

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Comment from Hotel Management

31 Mar. 2019 by Deb

Good Morning, Thank you for your review we are so glad you had enjoyable stay with us and look forward to welcoming you back in the near future.- Regards Debbie

3 out of 5
Disappointed I was woken up by the cleaning lady who insisted I'd already checked out. Otherwise a good stay.

Posted by on 30 Jan. 2019

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Comment from Hotel Management

6 Feb. 2019 by Quest Team

Please accept our sincere apology, your feedback has been reviewed with team member correction an appropriate measure were taken to ensure no repeats

4 out of 5

Posted by on 15 Jan. 2019

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Comment from Hotel Management

15 Jan. 2019 by Rochelle, Guest Experience Manager

Thank you for your great feedback! We are glad you enjoyed your stay.

Property Features

There's a restaurant on site. Public spaces have free WiFi. Quest Mackay offers its guests an outdoor pool and a fitness center. Event space at this hotel measures 775 square feet (72 square meters) and includes conference space. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Quest Mackay. For a fee, parking is available. This 4.5-star Mackay hotel is smoke free.

  • 97 guestrooms or units
  • 775 sq ft of conference space
  • 72 sq m of conference space
  • Dining venue
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Mackay, QLD (MKY) (6.3 km / 3.9 mi)
  • Train station: Mackay Station (5.4 km / 3.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Mackay offers 97 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with digital channels. Microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • 2 bathrooms
  • Flat-screen television
  • Digital channels
  • Microwave
  • Stove
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Quest Mackay has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 10:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Thursday: 7:00 AM - 10:00 PM
  • Friday - Sunday: 7 AM - 10 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 8 AM to 10 PM on weekends.

This property's front desk is open during the following times:

  • Monday - Thursday: 7:00 AM - 10:00 PM
  • Friday - Sunday: 7 AM - 10 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Cribs (infant beds) are available for AUD 5.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 2
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 5 per day (in/out privileges)
  • Early check-in fee: AUD 20 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 5.0 per day
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mackay Quest
  • Quest Hotel Mackay
  • Quest Mackay
  • Quest Mackay Hotel
  • Quest Mackay Hotel
  • Quest Mackay Mackay
  • Quest Mackay Hotel Mackay

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.