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Excellent!
89%
of guests recommend
4.3 out of 5
Wotif Guest Rating

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Hotel Description

A luxury stay in Mackay awaits you at Quest Mackay. Within steps you'll find Artspace Mackay and Jubilee Park within a 10-minute stroll. Highlights at this hotel include a restaurant and an outdoor swimming pool.

All 97 rooms feature flat-screen TVs with cable channels, and you can enjoy WiFi, coffee/tea makers and free bottled water. In-room dining is easy with amenities like microwaves and hobs. Safes, hairdryers and phones are also available.

This business-friendly hotel offers a fitness centre, a terrace and a garden. Other amenities include WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4.5-star Mackay hotel include Mackay Enertainment and Convention Centre and Bluewater Lagoon.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$160* Per night/room 20 Nov. - 21 Nov.

Standard Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Standard Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Quest Mackay ratings based on 129 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Mackay

Everyone (88) Couples (30) Family (10)
4 out of 5
Happy with the property. Good location and nice room layout.

Posted by on 6 Aug. 2019

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Comment from Hotel Management

7 Aug. 2019 by Deb

Thank you for you kind review, we hope to see you again in the near future- Regards Debbie

5 out of 5

Posted by on 31 Mar. 2019

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Comment from Hotel Management

31 Mar. 2019 by Deb

Good Morning, Thank you for your review we are so glad you had enjoyable stay with us and look forward to welcoming you back in the near future.- Regards Debbie

3 out of 5
Disappointed I was woken up by the cleaning lady who insisted I'd already checked out. Otherwise a good stay.

Posted by on 30 Jan. 2019

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Comment from Hotel Management

6 Feb. 2019 by Quest Team

Please accept our sincere apology, your feedback has been reviewed with team member correction an appropriate measure were taken to ensure no repeats

4 out of 5

Posted by on 15 Jan. 2019

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Comment from Hotel Management

15 Jan. 2019 by Rochelle, Guest Experience Manager

Thank you for your great feedback! We are glad you enjoyed your stay.

2 out of 5
At check in was told the pool was shut for maintenance *spoke with staff earlier in the week they could have told me* our closest elevator to our room was also under maintenance & then the other one broke down & we had to climb 5 flights of stairs to get to our room both bedroom aircons don’t work & we couldn’t contact the reception to let the know or even leave a message we are disappointed

Posted by , from Bowen, au on 5 Jan. 2019

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Comment from Hotel Management

16 Jan. 2019 by Deb

Dear Dianne, We do apologize for any inconvenience during your stay with us. Unfortunately we had some major issues during your stay and we hope to rectify this on your next stay with us. Regards Debbie

5 out of 5

Posted by on 28 Dec. 2018

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Comment from Hotel Management

8 Jan. 2019 by Rochelle, Guest Experience Manager

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Staff are so helpful and go out of their way to help. Good comfortable rooms with plenty of space.

Posted by on 22 Dec. 2018

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Comment from Hotel Management

8 Jan. 2019 by Rochelle, Guest Experience Manager

Dear Anonymous, Thank you for your great review, we will be sure to pass you comments on to our staff. We are glad you enjoyed our large rooms and look forward to welcoming you back to Quest Mackay.

5 out of 5
Very clean, modern and comfortable apartment. Excellent location and free secure parking.

Posted by on 16 Dec. 2018

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Comment from Hotel Management

8 Jan. 2019 by Rochelle, Guest Experience Manager

Dear Anonymous, Thank you for your great review, we will be sure to pass your your feedback to our housekeeping team. We are glad you enjoyed our central location and on-site parking included in your booking. We look forward to welcoming you back to Quest Mackay.

5 out of 5
Our room was huge. Comfortable beds. Good price. Close to everything. Nice bathrooms.

Posted by , from Mackay QLD on 16 Dec. 2018

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Comment from Hotel Management

8 Jan. 2019 by Rochelle, Guest Experience Manager

Dear B, Thank you for your great review. We are glad you enjoyed our large and spacious apartments and our central location. We look forward to welcoming you back to Quest Mackay on your next trip.

5 out of 5
Convenient location & wonderful staff, restaurants & bars all around while still in a quiet area within the city.

Posted by , from Brisbane, AU on 25 Nov. 2018

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Comment from Hotel Management

8 Jan. 2019 by Rochelle, Guest Experience Manager

Dear Nathan, Thank you for you great feedback. We love our convenient location in the Mackay CBD. We will be sure to pass you comments onto the team. We look forward to welcoming you back to Quest Mackay

Property Features

There's a restaurant on site. Public spaces have WiFi for a fee. Quest Mackay offers its guests an outdoor pool and a fitness centre. A terrace, tour or ticket assistance, and a BBQ are also featured at the luxury Quest Mackay. For a fee, parking is available. This 4.5-star Mackay hotel is smoke free.

  • 97 guestrooms or units
  • Dining venue
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Mackay, QLD (MKY) (6 km / 3.7 mi)
  • Train station: Mackay Station (5.1 km / 3.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Mackay offers 97 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and a hairdryer. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Cable channels
  • Microwave
  • Hob
  • Coffee maker
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

Quest Mackay has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Hotel Policies

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.00 per day.
  • Cribs (infant beds) are available for AUD 5.00 per day.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • 24-hour check-in
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 9.95 per night (2-device limit, rates may vary)
  • Fee for wireless Internet in public areas: AUD 9.95 per night (rates may vary)
  • Self-parking fee: AUD 5 per day
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 5.00 per day
  • Rollaway bed fee: AUD 40.00 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mackay Quest
  • Quest Hotel Mackay
  • Quest Mackay
  • Quest Mackay Hotel
  • Quest Mackay Hotel
  • Quest Mackay Mackay
  • Quest Mackay Hotel Mackay

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.