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4.3 out of 5

"Convenient location, walking distance to restaurants. I would stay here again. " More

By a verified traveller on Sun 13 Jun 2021

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Hotel Description

A luxury stay in the heart of Mackay awaits you at Quest Mackay. Within steps you'll find Artspace Mackay and Jubilee Park within a 10-minute stroll. Highlights at this hotel include a restaurant and an outdoor swimming pool.

All 97 soundproofed rooms feature flat-screen TVs with digital channels, and you can enjoy free WiFi, 2 bathrooms, and coffee/tea makers. Microwaves and stovetops make in-room dining convenient. Nice touches to enhance your stay include free toiletries, while premium bedding and down comforters invite a good night's rest. Free bottled water, safes, and hair dryers are also available.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and has a terrace. Other amenities include laundry facilities, a garden, and barbecue grills. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4.5-star Mackay hotel include Mackay Enertainment and Convention Centre and Bluewater Lagoon.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$195* Per night/room 9 Aug. - 10 Aug.

Standard Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Standard Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Quest Mackay ratings based on 135 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Mackay

Everyone (91) Couples (31) Family (12)
2 out of 5
The room we were allocated was not cleaned when we arrived.

Posted by on 25 Jul. 2021

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Comment from Hotel Management

26 Jul. 2021 by Debbie

Good Morning, Our apologises that we did not meet with Quest standards during your stay with us- we do hope to see you return though in the future- Kind regards Debbie

1 out of 5
The property was close to my event and close to town facilities

Posted by on 18 Jul. 2021

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Comment from Hotel Management

21 Jul. 2021 by Debbie

Good Morning, We are sorry that we did not reach our Quest standards as per your stay with us, if you would like to discuss further please do not hesitate to contact us- kind regards Debbie

4 out of 5
Large room

Posted by on 16 Jul. 2021

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Comment from Hotel Management

20 Jul. 2021 by Debbie

Good Morning, Thank you for your recent review of your stay with us, we do hope to see you return in the near future- Kind regards Debbie

5 out of 5
Convenient location, walking distance to restaurants. I would stay here again.

Posted by on 13 Jun. 2021

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Comment from Hotel Management

13 Jun. 2021 by Debbie

Thank you for your recent review of your stay with us, we do hope to see you return in the near future- Kind regards Debbie

5 out of 5
Great size appartments

Posted by on 4 Jun. 2021

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Comment from Hotel Management

6 Jun. 2021 by Debbie

Thank you for your review of your recent stay with us, we do hope to see you return in the near future - Kind regards Debbie

4 out of 5
Liked having full cooking facilities and staff were great

Posted by on 4 Apr. 2021

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Comment from Hotel Management

5 Apr. 2021 by Debbie

Thank you so much for your recent review of your stay with us and we do hope to see you return in the near future - Kind regards Debbie

2 out of 5
Wasn't told prior or at check in that rooms would not be serviced over the new year long weekend. Not only were they not serviced, but the complex was unmanned new year's day. Not only a security issue but other people were confused about how to check in. Rooms were tidy but tired. Towel rack kept falling off, and drier was too noisy to use while in the room (feel sorry for anyone next door).

Posted by on 4 Jan. 2021

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Comment from Hotel Management

1 Feb. 2021 by Quest Team

Thank you for your feedback, noted your concerns and addressed accordingly

3 out of 5
Overall stay was pleasant and good. We had a 4 night stay from Thursday to Monday and there was no room service available during the weekend. Wifi was not working as it was under maintenance for the whole 4 days of our stay.

Posted by , from Brisbane on 9 Oct. 2020

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Comment from Hotel Management

10 Oct. 2020 by Quest Reception

Dear guest, thank you for your response. As we are fully self contained apartments we do not offer room service. We apologise about the wifi whilst you were with us. Thank you for your feedback and thank you for choosing to stay at Quest whilst you visited Mackay.

3 out of 5
First night there the roof top area was open but for the rest of the stay it was closed. Having to then resort to going to the car park for a smoke. And the "double bed" was just to singles pushed together. Save the cash and go somewhere cheaper the experience would probably be the same.

Posted by on 27 Sep. 2020

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Comment from Hotel Management

27 Sep. 2020 by Debbie

Dear guest, Our apologises regarding the Roof Top not being open for the full length of your stay, it is normally opened in the morning and then closed at the end of the reception shift, however if you had of asked at reception it would have been left open for you. The bedding is a king bed that can be split to 2 single beds all of our bedding is this configuration -Kind regards the Quest Team

5 out of 5

Posted by on 9 Aug. 2020

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Comment from Hotel Management

9 Aug. 2020 by Debbie

Thank you for your review of your recent stay with us, we hope to welcome you back to Quest in the near future - Kind regards Debbie and the Quest Team

Property Features

There's a restaurant on site. Public spaces have free WiFi. Quest Mackay offers its guests an outdoor pool and a fitness center. Event space at this hotel measures 775 square feet (72 square meters) and includes conference space. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Quest Mackay. For a fee, parking is available. This 4.5-star Mackay hotel is smoke free.

  • 97 guestrooms or units
  • 775 sq ft of conference space
  • 72 sq m of conference space
  • Dining venue
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Mackay, QLD (MKY) (5.9 km / 3.7 mi)
  • Train station: Mackay Station (5.1 km / 3.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Mackay offers 97 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with digital channels. Microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Mackay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • 2 bathrooms
  • Flat-screen television
  • Digital channels
  • Microwave
  • Stove
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Quest Mackay has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 AM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 8 AM to 10 PM on weekends.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 0 per day.
  • Cribs (infant beds) are available for AUD 5.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 5 per day (in/out privileges)
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 5.0 per day
  • Rollaway bed fee: AUD 0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mackay Quest
  • Quest Hotel Mackay
  • Quest Mackay
  • Quest Mackay Hotel
  • Quest Mackay Hotel
  • Quest Mackay Mackay
  • Quest Mackay Hotel Mackay

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.