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4.6 out of 5

"Staff are always friendly. " More

By a verified traveller on Mon 07 Jun 2021

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Hotel Description

Riviera Mackay places you in the center of Mackay, steps from Bluewater Lagoon and within a short 5-minute stroll of Caneland Central. Highlights at this property include free self parking, a rooftop terrace, and in-room kitchens.

Each apartment is soundproofed and features an LED TV with satellite channels, along with a washer/dryer, free WiFi, and a furnished balcony. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a dining area, and a DVD player are also available. Housekeeping is available once per stay.

This business-friendly apartment building offers free WiFi in public areas, concierge services, and barbecue grills. Added amenities include laundry facilities, dry cleaning/laundry services, and luggage storage. There's also the convenience of free extended parking.

Sights within a 10-minute walk of this 4-star Mackay property include Artspace Mackay and Jubilee Park.

Standard One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$189* Per night/room 19 Aug. - 20 Aug.

Standard Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Premium Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Riviera Mackay ratings based on 160 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riviera Mackay

Everyone (118) Business (3) Couples (24) Family (18)
4 out of 5

Posted by on 20 Jun. 2021

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5 out of 5
Staff are always friendly.

Posted by on 7 Jun. 2021

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5 out of 5
Clean and tidy, close to everything

Posted by on 25 May 2021

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Comment from Hotel Management

25 Jun. 2021 by General Manager

Thank you for your comments

5 out of 5
Nice apartment with good standard amenities

Posted by on 22 May 2021

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Comment from Hotel Management

25 Jun. 2021 by General Manager

Thank you for your comments

5 out of 5
The reception staff were beautifully friendly, the rooms were imnaculate and designed really well.

Posted by on 7 May 2021

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Comment from Hotel Management

17 May 2021 by General Manager

Thank you,

5 out of 5
Very clean!! Beautiful decor! A large apartment so plenty of space

Posted by on 5 Apr. 2021

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Comment from Hotel Management

13 Apr. 2021 by General Manager

Thank you for your comments

5 out of 5
Great customer service when checking in and when I required more information

Posted by on 28 Mar. 2021

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Comment from Hotel Management

13 Apr. 2021 by General Manager

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4 out of 5
Handy central location. Secure. Nice appartments. Comfortable bed. Great roof top terrace. Nice views

Posted by on 7 Feb. 2021

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5 out of 5
This was my third stay at Riveria in a premium apartment. I chose to stay at Riveria because of the friendly staff, both on reception and housekeeping. Riveria is only a couple of hundred metres from Canelands and a short walk to the CBD, thus its location is convenient. The apartments are well maintained, airy and the balcony is large and private. The washing machine and dryer are very user friendly. The kitchen is well equipped. The rate is very affordable and value for money.

Posted by , from Isaac region, Qld on 21 Jan. 2021

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5 out of 5

Posted by on 22 Dec. 2020

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Property Features

As a guest of Riviera Mackay, you'll find a rooftop terrace, tour/ticket assistance, and barbecue grills. Public spaces have free WiFi. The business-friendly Riviera Mackay also features concierge services, laundry facilities, and dry cleaning/laundry services. Free self parking is available. You'll have access to the health club at a partner property. Smoking is allowed in designated areas at this 4-star Mackay apartment.

  • 1 building
  • 28 guestrooms or units
  • 11 levels
  • Built in 2015
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (5.8 km / 3.6 mi)
  • Train station: Mackay Station (5 km / 3.1 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Riviera Mackay offers 28 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. Accommodations offer separate living rooms and include desks. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, designer toiletries, and hair dryers. This Mackay apartment provides complimentary wireless Internet access. 42-inch LED televisions come with premium satellite channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered once per stay and in-room massages can be requested. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Living room
  • LED television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (free)
  • Housekeeping (once per stay)
  • Massage in room (surcharge)
  • Hair dryer
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8 AM - 7:00 PM
  • Saturday - Sunday: 9 AM - 3 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 10 AM-2 PM on public holidays.

This property's front desk is open during the following times:

  • Monday - Friday: 8 AM - 7:00 PM
  • Saturday - Sunday: 9 AM - 3 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 1.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Riviera Mackay Apartment
  • Riviera Mackay
  • Riviera Mackay Mackay
  • Riviera Mackay Apartment
  • Riviera Mackay Apartment Mackay

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.