4.6 out of 5

"Central, on walking/cycling path by river and close to large shopping centre. " More

By a verified traveller on Mon 27 Aug 2018

Enter dates to see availability

Hotel Description

Riviera Mackay places you steps from Bluewater Lagoon and within a short 5-minute stroll of Caneland Central. Highlights at this property include free self parking, a rooftop terrace and in-room kitchens.

You can enjoy an LED TV with satellite channels, and each apartment features a washer/dryer, free WiFi and a furnished balcony. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. A living room, a dining area and a DVD player are also available.

This business-friendly apartment offers free WiFi in public areas, concierge services and barbecues. Additionally, you'll find laundry facilities, dry cleaning/laundry services and luggage storage. There's also the convenience of free extended parking.

Sights within a 10-minute walk of this 4-star Mackay property include Artspace Mackay and Jubilee Park.

Standard One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$145 per night

Premium One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Premium Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Riviera Mackay ratings based on 130 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riviera Mackay

Everyone (108) Couples (11) Business (3) Family (12)
5 out of 5
Close to shopping centre very good place service was great.and clean and ti3

Posted by on 4 Jun. 2019

Was this review helpful to you?
Comment from Hotel Management

25 Jun. 2019 by General Manager

Thank you got your comments, We hope to see you back very soon.

5 out of 5

Posted by on 14 May 2019

Was this review helpful to you?
Comment from Hotel Management

16 May 2019 by General manager

Thank you and we look forward to having you stay again soon

5 out of 5
The room was modern, clean, roomy and close to shops and restaurants.

Posted by on 6 May 2019

Was this review helpful to you?
Comment from Hotel Management

10 May 2019 by GM

Thank you for your comments, We look forward to having you stay again

5 out of 5
I loved the location and the breathtakingly beautiful view of the Pioneer River and ocean from our balcony. I felt like I was home and on holiday at the same time! the staff were particularly helpful and the facilities in our apartment were very practical. The hotel location is close to the lagoon and Caneland Shopping Centre but without traffic noise! I really enjoyed this hotel!

Posted by on 14 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

10 May 2019 by GM

Thank you for your comment, Its is a great location See you again

5 out of 5
Excellent place to stay. The staff were very friendly & helpful. Our room was very clean & comfortable & serviced everyday. Close walk to main part of town & Canelands Shopping Centre. Very convenient. Will definitely be staying here again on our next holiday. Couldn’t ask for anything better.

Posted by on 13 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

10 May 2019 by GM

Thank you for your comments, We look forward to having you stay again

5 out of 5
The hotel itself was clean, tidy and had a well equipped kitchen and very comfortable bed. The managers service was the best Id experienced in 6 years living in Mackay, very pleasant, genuine and happy to assist. Highly reccomend

Posted by on 25 Mar. 2019

Was this review helpful to you?
Comment from Hotel Management

10 May 2019 by GM

Thank you for those kind words, We hope to see you back very soon

5 out of 5
Very comfortable beds. Central location. Had everything we needed. Staff were very friendly and helpful.

Posted by , from Brisbane on 14 Mar. 2019

Was this review helpful to you?
Comment from Hotel Management

18 Mar. 2019 by General Manager

Thank and hope to see you back very soon

5 out of 5

Posted by on 13 Mar. 2019

Was this review helpful to you?
Comment from Hotel Management

10 May 2019 by GM

Thank you for your comments, We look forward to having you stay again

5 out of 5
Lovely comfortable 2 bedroom, 2 bathroom apartment, had everything we needed. The oven door came off when we went to get the cooking out but they got on to it straight away. Not all Foxtel stations available. Parking is easy and easy access to reception and lift. Furnishings and corridors were lovely too. Will definitely return to Riviera.

Posted by on 12 Mar. 2019

Was this review helpful to you?
Comment from Hotel Management

10 May 2019 by GM

Thank you for your comments, We are looking at alternative Foxtel to increase the channels

5 out of 5
Great location, lovely, clean, modern apartment. Comfy beds. Everything is as per photos.

Posted by on 18 Feb. 2019

Was this review helpful to you?
Comment from Hotel Management

18 Feb. 2019 by Nicky

Thank you for staying with us, we appreciate your feedback. We look forward to welcoming you again soon.

Property Features

As a guest of Riviera Mackay, you'll find a rooftop terrace, tour or ticket assistance, and a BBQ. WiFi is free in public spaces. The business-friendly Riviera Mackay also features concierge services, laundry facilities, and dry cleaning/laundry services. Free self parking is available. Smoking is allowed in designated areas at this 4-star Mackay apartment.

  • 1 building
  • 28 guestrooms or units
  • 11 levels
  • Built in 2015
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (5.9 km / 3.7 mi)
  • Train station: Mackay Station (5 km / 3.1 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Riviera Mackay offers 28 forms of air-conditioned accommodation with washers/dryers and DVD players. Rooms open to furnished balconies. This accommodation offers separate living rooms and includes desks. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a shower, designer toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. 42-inch LED televisions come with premium satellite channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Living room
  • LED television
  • Satellite channels
  • Premium channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Friday: 8 AM-8 PM
  • Saturday-Sunday: 9 AM-3 PM
If you are planning to arrive after 10 PM, please contact the property in advance using the information on the booking confirmation.

Reception hours are 10 AM-2 PM on public holidays. For more details, please contact the office using the information on the reservation confirmation received after booking.

This property's front desk is open during the following times:

  • Monday - Friday: 8 AM - 8 PM
  • Saturday - Sunday: 9 AM - 3 PM
Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • On-site credit card charges are subject to a surcharge of 1.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Riviera Mackay Apartment
  • Riviera Mackay

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.