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Lanai Riverside Apartments

4.5-star property
20 River Street, Mackay, QLD 1800 796 370
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Excellent!
85%
of guests recommend
4.4 out of 5
Wotif Guest Rating
View all 189 Wotif Guest Reviews

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Hotel Description

Lanai Riverside Apartments places you in the centre of Mackay, connected to a shopping centre and within a short 5-minute stroll of Bluewater Lagoon and Caneland Central. Highlights at this luxury aparthotel include free self parking, a sauna and in-room kitchens.

Each apartment is individually decorated and features an LCD TV with cable channels, along with a washer/dryer, free WiFi and a furnished balcony. A kitchen comes equipped with a fridge, a microwave and a hob, and room service is also available. A living room, a dining area and a coffee/tea maker are also available. Weekly housekeeping is available.

Enjoy the fitness centre, seasonal outdoor swimming pool and pool loungers. Additionally, you'll find free WiFi in public areas, a conference centre and laundry facilities. There's also the convenience of free extended parking.

Sights within a 10-minute walk of this 4.5-star Mackay aparthotel include Artspace Mackay and Jubilee Park.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$178* Per night/room 20 Sep. - 21 Sep.

Apartment, 3 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Lanai Riverside Apartments ratings based on 189 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Lanai Riverside Apartments

Everyone (100) Couples (26) Family (61)
4 out of 5
Great sized 3-bdrm apartment, full of light. Plenty of amenities and great having the 3rd bathroom downstairs. Outside seating and everything great for family of six.

Posted by on 18 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Karen

We're delighted you and your family had a comfortable stay and enjoyable experience at Lanai Riverside Apartments, and we look forward to welcoming you back on a future occasion. Kind regards

5 out of 5
Great location, excellent apartment - very clean, spacious, well stocked with utensils etc.

Posted by , from Melbourne on 12 Aug. 2019

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Comment from Hotel Management

13 Aug. 2019 by Karen

We're truly delighted you had a comfortable stay and hopefully we have the pleasure of your company on a future occasion. Kind regards.

4 out of 5

Posted by on 21 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Karen

Thank you so much - we're truly delighted to have received such a high score. It's reassuring that our teams efforts are recognised and for this we sincerely appreciate it!

4 out of 5
Was quite a decent size unit and had views. The master bedroom was away from the second bedroom for those looking for some privacy from the kids

Posted by on 19 May 2019

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Comment from Hotel Management

20 May 2019 by Karen

Thank you for your lovely comments and we're pleased the functionality of the unit suited your needs. We look forward to welcoming you back on a future occasion.

5 out of 5

Posted by on 21 Apr. 2019

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Comment from Hotel Management

22 Apr. 2019 by Karen

Thank you so much - we work hard to ensure everyone has an enjoyable stay and from all of our team we appreciate this effort has been acknowledged. We look forward to welcoming you back on a future occasion.

5 out of 5
Sauna, location, room was very tidy, Austar channels, full size kitchen

Posted by on 5 Apr. 2019

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Comment from Hotel Management

8 Apr. 2019 by Karen

Thank you so much - hopefully you had a relaxing stay with us and we certainly look forward to the pleasure of your company on a future occasion. Kind regards

4 out of 5
Location was good. Bed was uncomfortable. No curtains made for early waking, hard to get a sleep in.

Posted by on 8 Mar. 2019

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Comment from Hotel Management

14 Mar. 2019 by Karen

Good morning I'm sorry it wasn't mentioned at the time but we do have apartments that have both blinds and curtains. As well we understand that everyone has a preferred comfort level as far as mattresses are concerned. This is something that we do pay particular attention to so if you have a preference please let us know in advance as a good night's sleep is important. Kind regards.

5 out of 5
Remember that it's an apartment-hotel, not a full-service hotel so there's isn't a bar at the pool, nor an on-site restaurant. But the rooms are Large and Excellent, with large balcony and nice view over the river

Posted by on 3 Mar. 2019

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Comment from Hotel Management

6 Mar. 2019 by Karen

Thank you very much for your kind comments. I think it's probably a good thing that we don't have a bar or restaurant onsite as noise could potentially be an issue, however we are right next door to a Thai restaurant and 200 metres to the Austral Hotel and other excellent dining options. Kind regards.

5 out of 5

Posted by on 3 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Karen

It doesn't come any better than this and from all of our team that work so hard behind the scenes thank you so much for recognising this effort. Hopefully we will see you on a future occasion. Kind regards.

3 out of 5
I liked that it was in a good location. Did not like two main things. Blinds in main bedroom are terrible and lets too much light in the morning. Badly needs curtains!! Noise from other guests/buildings, council mowing etc was also terrible!

Posted by on 3 Mar. 2019

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Comment from Hotel Management

8 Mar. 2019 by Karen

Thank you very much for your feedback and I do apologise that the external noise created an issue. I'm sure you will appreciate though that this is something we have no control over. If the noise is coming from our building then we do have a Duty Manager to act upon any complaints received however it is rare this occurs as we have a strict 'No Party' policy in place. Kind regards.

About the Lanai Riverside Apartments

Location 20 River Street, Mackay, QLD 4740

Property Features

Lanai Riverside Apartments offers its guests a seasonal outdoor pool, a sauna, and a fitness centre. WiFi is free in public spaces. Event space at this aparthotel measures 172 square feet (16 square metres) and includes conference centres. Tour or ticket assistance, a BBQ, and a garden are also featured at the luxury Lanai Riverside Apartments. Self parking is free. This 4.5-star Mackay aparthotel is smoke free.

  • 1 building
  • 36 guestrooms or units
  • 11 levels
  • 172 sq ft of conference space
  • 16 sq. m of conference space
  • Built in 2009
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free parking nearby

Transport

  • Airport: Mackay, QLD (MKY) (5.9 km / 3.7 mi)
  • Train station: Mackay Station (4.9 km / 3.1 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Lanai Riverside Apartments offers 36 forms of air-conditioned accommodation which are accessible via exterior corridors, and features washers/dryers and coffee/tea makers. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate living rooms. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include complimentary toiletries and a hairdryer. This Mackay aparthotel provides complimentary wireless Internet access. 42-inch LCD televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Separate bedroom
  • Dining room
  • Living room
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Fridge (full size)
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Climate control
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include a sauna, a fitness centre and a seasonal outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 7 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available for AUD 15 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 50 (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Crib (infant bed) fee: AUD 15 per night
  • Rollaway beds are available for an additional fee
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lanai Riverside Apartments Mackay
  • Lanai Riverside Apartments
  • Lanai Riverside Mackay
  • Lanai Riverside
  • Lanai Riverside Apartments Mackay
  • Lanai Riverside Apartments Aparthotel
  • Lanai Riverside Apartments Aparthotel Mackay

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.