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4.4 out of 5

"The apartment was amazing but had security come to tell us to be quite when it was not us and disturbing my family at night " More

By a verified traveller on Fri 17 Jul 2020

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Hotel Description

Lanai Riverside Apartments places you in the center of Mackay, connected to a shopping center and within a short 5-minute stroll of Bluewater Lagoon and Caneland Central. Highlights at this luxury aparthotel include a restaurant, an outdoor swimming pool, and in-room kitchens.

Each apartment is individually decorated and features an LCD TV with digital channels, along with a washer/dryer, free WiFi, and a furnished balcony. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A living room, a dining area, and a coffee/tea maker are also available. Housekeeping is available on request.

The restaurant, Tropical Phoenix Garden, is open for lunch and dinner. Enjoy the fitness center, sauna, and pool loungers. Other amenities include free WiFi in public areas, a conference center, and laundry facilities. There's also the convenience of free self parking.

Sights within a 10-minute walk of this 4.5-star Mackay aparthotel include Artspace Mackay and Jubilee Park.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$193* Per night/room 21 Aug. - 22 Aug.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 3 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Lanai Riverside Apartments ratings based on 197 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Lanai Riverside Apartments

Everyone (104) Couples (28) Family (67)
4 out of 5

Posted by on 1 Aug. 2020

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Comment from Hotel Management

2 Aug. 2020 by Karen

Thank you so much, and we look forward to welcoming you back to Mackay again in the near future. Kind regards.

3 out of 5
The apartment was amazing but had security come to tell us to be quite when it was not us and disturbing my family at night

Posted by , from Mackay on 17 Jul. 2020

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Comment from Hotel Management

17 Jul. 2020 by Karen

Hi Blake Many thanks for your feedback and as explained on checkout we have no problems with young people staying at the complex, however we will investigate and act upon noise complaints received as we have a strict 'No party - No noise' policy in place. We do take these matters seriously and hope you understand our perspective in ensuring the comfort levels for all guests and occupants. Kind regards

4 out of 5

Posted by on 7 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by Karen

Thank you so much, and we look forward to welcoming you back on a future occasion.

5 out of 5

Posted by on 28 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Karen

Thank you so much. We are truly appreciative of receiving such a high rating and more than delighted to be able to share this with our team. We look forward to welcoming you back on a future occasion.

5 out of 5

Posted by on 6 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by Karen

Thank you so much, this has truly brightened our day and guests like yourself make our job so much more pleasurable. Hopefully we will see you back on a future occasion and all the very best for 2020.

5 out of 5
Great service and very helpfully, pleasure to deal with. Apartment was very clean and well looked after which made for a greay relaxing weekend with family.

Posted by on 1 Dec. 2019

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Comment from Hotel Management

3 Dec. 2019 by Karen

Thank you so much for your lovely comments, and we're truly delighted you had a comfortable stay with us. Our team were particularly impressed to have received your feedback as it truly made their day.

5 out of 5
Like everything beautiful views large apartment and comfortable bed

Posted by on 20 Nov. 2019

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Comment from Hotel Management

20 Nov. 2019 by Karen

Thank you so much. Your kind words are truly appreciated. Merry Christmas to you and your family.

2 out of 5
Mugs were dirty. Toilet was dirty. Used underwear left in bathroon. 1 staff member was rude. Was very disappointed :(

Posted by on 28 Oct. 2019

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Comment from Hotel Management

29 Oct. 2019 by Karen

Thank you for taking the time to provide your feedback and am particularly disappointed as this is not the standard that we provide. Even after our apartments are cleaned by our housekeeping team we then undertake a further check prior to our guests arrival so to have these items missed on two occasions warrants further investigation. Would you please contact us with your date of stay and apartment number so that I can investigate further as we do take these matters quite seriously. Kind regards

4 out of 5
Great sized 3-bdrm apartment, full of light. Plenty of amenities and great having the 3rd bathroom downstairs. Outside seating and everything great for family of six.

Posted by on 18 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Karen

We're delighted you and your family had a comfortable stay and enjoyable experience at Lanai Riverside Apartments, and we look forward to welcoming you back on a future occasion. Kind regards

5 out of 5
Great location, excellent apartment - very clean, spacious, well stocked with utensils etc.

Posted by , from Melbourne on 12 Aug. 2019

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Comment from Hotel Management

13 Aug. 2019 by Karen

We're truly delighted you had a comfortable stay and hopefully we have the pleasure of your company on a future occasion. Kind regards.

About the Lanai Riverside Apartments

Location 20 River Street, Mackay, QLD 4740

Property Features

There's a restaurant on site. WiFi is free in public spaces. Lanai Riverside Apartments offers its guests an outdoor pool, a sauna, and a fitness center. Event space at this aparthotel measures 172 square feet (16 square meters) and includes a conference center. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Lanai Riverside Apartments. Free self parking is available. This 4.5-star Mackay aparthotel is smoke free.

  • 1 building
  • 36 guestrooms or units
  • 11 levels
  • 172 sq ft of conference space
  • 16 sq m of conference space
  • Built in 2009
  • Dining venue
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free parking nearby

Transport

  • Train station: Mackay Station (6.1 km / 3.8 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Lanai Riverside Apartments offers 36 accommodations, which are accessible via exterior corridors and feature washers/dryers and coffee/tea makers. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include complimentary toiletries and hair dryers. This Mackay aparthotel provides complimentary wireless Internet access. 48-inch LCD televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Separate bedroom
  • Dining room
  • Living room
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Cribs (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

Tropical Phoenix Garden - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Marque Bar & Grill - This restaurant serves breakfast, lunch, and dinner. Open daily.

Lets Do Greek - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday - Sunday: 10:00 AM - 4:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday - Sunday: 10:00 AM - 4:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 15.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Staffed front desk
  • No rollaway/extra beds available
  • Guests will receive an email with special check-in instructions
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 50 (subject to availability)
  • Housekeeping fee: AUD 100 every 2 days, varies per unit size
  • Crib (infant bed) fee: AUD 15.0 per night
  • Credit card charges are subject to a surcharge of 2.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lanai Riverside Apartments Mackay
  • Lanai Riverside Apartments
  • Lanai Riverside Mackay
  • Lanai Riverside
  • Lanai Riverside Apartments Mackay
  • Lanai Riverside Apartments Aparthotel
  • Lanai Riverside Apartments Aparthotel Mackay

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.