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4.4 out of 5

"Loved how clean the unit was. Great location. " More

By a verified traveller on Mon 27 Sep 2021

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Hotel Description

Lanai Riverside Apartments places you in the center of Mackay, connected to a shopping center and within a short 5-minute stroll of Bluewater Lagoon and Caneland Central. Highlights at this luxury aparthotel include a restaurant, an outdoor swimming pool, and in-room kitchens.

Each apartment is individually decorated and features an LCD TV with digital channels, along with a washer/dryer, free WiFi, and a furnished balcony. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A living room, a dining area, and a coffee/tea maker are also available. Housekeeping is available on request.

The restaurant, Tropical Phoenix Garden, is open for lunch and dinner. Enjoy the fitness center, sauna, and pool loungers. Other amenities include free WiFi in public areas, a conference center, and laundry facilities. There's also the convenience of free self parking.

Sights within a 10-minute walk of this 4.5-star Mackay aparthotel include Artspace Mackay and Jubilee Park.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$206* Per night/room 5 Oct. - 6 Oct.

Apartment, 3 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Lanai Riverside Apartments ratings based on 209 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Lanai Riverside Apartments

Everyone (107) Couples (32) Family (72)
5 out of 5
Loved how clean the unit was. Great location.

Posted by on 27 Sep. 2021

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4 out of 5
Nice big rooms for family Well maintained and clean

Posted by on 12 Sep. 2021

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Comment from Hotel Management

13 Sep. 2021 by Anna

Hi David, Thank you very much for taking the time to leave us review. We are so pleased you liked our large apartments and look forward to seeing you again next time you are in Mackay! Kindest regards, Anna Lanai Apartments Reception

5 out of 5
Spacious, great location, enjoyed sitting on the balcony.

Posted by on 5 Sep. 2021

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Comment from Hotel Management

5 Sep. 2021 by Anna

Hi Ross, Thank you so much for taking the time to leave us a review. We are so pleased that you enjoyed your stay with us and look forward to having you stay with us again next time you are in Mackay. Kindest Regards, Anna Lanai Apartments Reception

5 out of 5
Fantastic accommodation - clean, modern, well equipped. Perfect for families with pool, gym and bbq area. Located on the river within walking distance of the Mackay city heart, Canelands and lagoons. Unlimited wifi was a big bonus.

Posted by on 3 Aug. 2021

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Comment from Hotel Management

4 Aug. 2021 by Anna

Hi, Thank you for taking the time to leave us a review. We are really pleased that you enjoyed our accommodation and everything we provide. We look forward to having you stay with us again sometime! Kindest regards, Anna Lanai Apartments Reception

5 out of 5
Great location and close to shops, water park and restaurants.

Posted by on 30 May 2021

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Comment from Hotel Management

30 May 2021 by Karen

Thank you so much, your feedback is particularly important to us. We're thrilled you had a comfortable stay with us and we hope you consider us again for your accommodation needs when visiting Mackay next.

5 out of 5
It was close to everything in town, it had a washing machine and dryer in the apartment which is really convenient.

Posted by on 22 Apr. 2021

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Comment from Hotel Management

23 Apr. 2021 by Lanai Team

Thank you for taking the time to leave us your feedback. We are so pleased that you enjoyed your stay and got to take advantage of our fantastic central location. We look forward to seeing you again next time you're in town.

2 out of 5

Posted by on 24 Mar. 2021

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Comment from Hotel Management

4 Apr. 2021 by Karen

It is difficult to respond given you have not provided your name, contact details, date of stay or apartment number so if you wish to discuss your concerns please get in touch with us.

5 out of 5
Love this place. Great facilities, staff & rooms. Always stay here.

Posted by on 18 Mar. 2021

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Comment from Hotel Management

19 Mar. 2021 by Lanai Team

Thank you so much for taking the time to leave us your review. We are thrilled that you enjoy staying with us and we look forward to welcoming you back next time.

5 out of 5
Apartments well presented, spacious and clean. Staff extremely professional and friendly.

Posted by on 5 Mar. 2021

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Comment from Hotel Management

8 Mar. 2021 by Lanai Team

Thank you for taking the time to leave us your review. We are so pleased that you enjoyed your stay and we hope to see you again next time you're in town

5 out of 5
Staff were friendly & accommodating making check in & out easy. Amenities were great also.

Posted by , from Mackay on 13 Jan. 2021

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Comment from Hotel Management

14 Jan. 2021 by Lanai Team

Hi Candice, Thank you so much for taking the time to leave us your review. We are thrilled that our friendly team was able to assist and we look forward to seeing you again next time you're in town

About the Lanai Riverside Apartments

Location 20 River Street, Mackay, QLD 4740

Property Features

There's a restaurant on site. WiFi is free in public spaces. Lanai Riverside Apartments offers its guests an outdoor pool, a sauna, and a fitness center. Event space at this aparthotel measures 172 square feet (16 square meters) and includes a conference center. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Lanai Riverside Apartments. Free self parking is available. This 4.5-star Mackay aparthotel is smoke free.

  • 1 building
  • 36 guestrooms or units
  • 11 levels
  • 172 sq ft of conference space
  • 16 sq m of conference space
  • Built in 2009
  • Dining venue
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free parking nearby

Transport

  • Train station: Mackay Station (6.1 km / 3.8 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Lanai Riverside Apartments offers 36 accommodations, which are accessible via exterior corridors and feature washers/dryers and coffee/tea makers. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include complimentary toiletries and hair dryers. This Mackay aparthotel provides complimentary wireless Internet access. 48-inch LCD televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Separate bedroom
  • Dining room
  • Living room
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Cribs (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

Tropical Phoenix Garden - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Marque Bar & Grill - This restaurant serves breakfast, lunch, and dinner. Open daily.

Lets Do Greek - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday - Sunday: 10:00 AM - 4:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday - Sunday: 10:00 AM - 4:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 15.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 50 (subject to availability)
  • Housekeeping fee: AUD 100 every 2 days, varies per unit size
  • Crib (infant bed) fee: AUD 15.0 per night
  • Credit card charges are subject to a surcharge of 2.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lanai Riverside Apartments Mackay
  • Lanai Riverside Apartments
  • Lanai Riverside Mackay
  • Lanai Riverside
  • Lanai Riverside Apartments Mackay
  • Lanai Riverside Apartments Aparthotel
  • Lanai Riverside Apartments Aparthotel Mackay

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.