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4.3 out of 5

"Faultless accommodation and extremely helpful staff " More

By a verified traveller on Sun 15 Jan 2023

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Hotel Description

Country Plaza Motor Inn places you steps from Great Barrier Reef and within a 20-minute stroll of Caneland Central. Highlights at this motel include an outdoor swimming pool, free self parking, and a bar/lounge.

This motel offers free WiFi in public areas, a terrace, and a garden. Added amenities include a snack bar/deli and laundry facilities. Cooked-to-order breakfast is available on weekdays.

Sights within a 20-minute walk of this 4-star West Mackay motel include Mackay Enertainment and Convention Centre and Jubilee Park.

Standard Room, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$107* Per night/room 11 Feb. - 12 Feb.

Standard Room, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, Non Smoking (Executive Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Country Plaza Motor Inn ratings based on 124 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Country Plaza Motor Inn

Everyone (75) Couples (31) Family (15)
5 out of 5
Faultless accommodation and extremely helpful staff

Posted by on 15 Jan. 2023

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Comment from Hotel Management

15 Jan. 2023 by Lis

Thank you for taking the time to give us a review. We appreciate the positive feedback and are very happy that you had a great stay with us. We look forward to seeing you next time you are passing through Mackay. Cheers.

5 out of 5
The room was clean, cosy and comfortable. Staff are friendly and helpful. Very accommodating and kind. Thank you

Posted by on 2 Nov. 2022

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5 out of 5
Nice clean property with friendly staff. :-)

Posted by on 14 Sep. 2022

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Comment from Hotel Management

14 Sep. 2022 by Lisa

Hi Andrew,Thank you for taking the time to give us a review. We appreciate all feedback and this is passed onto our staff.Hope to see you next time you are passing thru Mackay. Cheers.

5 out of 5
The staff were exceptionally friendly and helpful. Despite my late check in the staff were always accomodating and friendly. The room was well appointed clean and spacious. The price was exceptional and outstanding value for money.

Posted by on 14 Aug. 2022

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Comment from Hotel Management

14 Aug. 2022 by lisa

Thank you Regan. We greatly appreciate you taking the time to give us a review. We greatly appreciate the positive review and we pass this on to our staff as they are the heart of our business to ensure everyone enjoys their comfortable stay with us.

5 out of 5
Staff were friendly, premises were clean and meals from restaurant enjoyable and large portions.

Posted by on 17 Jul. 2022

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Comment from Hotel Management

14 Aug. 2022 by lisa

Thank you. We are happy that you enjoyed your stay with us, Staff(Clearners) have acknowledged that you enjoyed your stay as well .We greatly appreciate you taking the time to give us a review.

5 out of 5
Comfortable room, in great position close to town and staff and service are great, would definitely stay again when next in region Thankyou

Posted by on 10 Jul. 2022

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Comment from Hotel Management

14 Aug. 2022 by Lisa

Thank you Colleen. On behalf of management & staff, we greatly appreciate you taking the time to give us a positive review. We look forward to having you stay next time you are travelling through our area. Cheers.

5 out of 5

Posted by on 22 Jun. 2022

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4 out of 5
Enjoyed our stay - only downside is the age of the property and renovations/updates are needed. Everything else was wonderful. (Beaut breakfast too)

Posted by on 15 Jun. 2022

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Comment from Hotel Management

15 Jun. 2022 by lisa

Thank you for your review. Yes, our Motel is old and yes we have lots to upgrades to do such as paint, carpet, toilets, air cons etc. We are currently working on this as we have had to do new roofing first and then the next stages. We wish you safe travels.

5 out of 5
Quick and easy to find and the staff are great.

Posted by on 27 May 2022

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Comment from Hotel Management

15 Jun. 2022 by lis

Thank you, appreciate your feedback.

5 out of 5
Service was top

Posted by on 22 May 2022

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Comment from Hotel Management

15 Jun. 2022 by lis

Thank you. We greatly appreciate the feedback.

About the Country Plaza Motor Inn

Location 40 Nebo Road, West Mackay, QLD 4740

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and barbecue grills are also featured at Country Plaza Motor Inn. Self parking is free. Smoking is allowed in designated areas at this 4-star Mackay motel.

  • 38 guestrooms or units
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Mackay Station (4.4 km / 2.8 mi)
  • Parking: Free self parking

Room Amenities

Country Plaza Motor Inn offers 38 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Toiletries (free)
  • Iron and ironing board
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 1 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:30 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 9:30 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 9:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 10.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8 and AUD 18 for adults, AUD 8 and AUD 18 for children (approximately)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Country Plaza Motor Inn West Mackay
  • Country Plaza Motor Inn
  • Country Plaza Motor West Mackay
  • Country Plaza Motor
  • Country Plaza Motor Inn Motel
  • Country Plaza Motor Inn West Mackay
  • Country Plaza Motor Inn Motel West Mackay

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.