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4.3 out of 5

"The property and room itself was great for what I needed however, I required check in after hours, the communication from the property was very poor, ... " More

By a verified traveller on Mon 26 Jul 2021

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Hotel Description

A luxury stay in Mackay awaits you at Direct Hotels - Pacific Sands. Within a 20-minute stroll, you'll find Town Beach and Queens Park Orchid House. Highlights at this beach aparthotel include an outdoor swimming pool and in-room free WiFi.

You can enjoy a Smart TV with cable channels, and each apartment features a DVD player, a coffee/tea maker, and a ceiling fan. A TV, a microwave, and Netflix are also available. Weekly housekeeping is available.

This aparthotel has free WiFi in public areas, a garden, and barbecue grills. Other amenities include a picnic area, express check-in, and express check-out. There's also the convenience of free self parking.

Places within a 30-minute walk of this 4.5-star East Mackay aparthotel include Far Beach and Artspace Mackay.

King Room Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$122* Per night/room 14 Aug. - 15 Aug.

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Executive Room with Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 3 Bedrooms

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Executive Apartment, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Direct Hotels - Pacific Sands ratings based on 124 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Direct Hotels - Pacific Sands

Everyone (83) Couples (19) Business (1) Family (21)
5 out of 5
The property and room itself was great for what I needed however, I required check in after hours, the communication from the property was very poor, had the call the property a few times to get instructions, ultimately in the end called the emergency after hours number who finally sent instructions of how to access property after hours just before arriving.

Posted by on 26 Jul. 2021

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5 out of 5

Posted by on 22 Jun. 2021

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4 out of 5
It was average Room was comfortable and well laid out. Views were amazing. Parking extremely tight - first in - first served. Staff were friendly and professional.

Posted by on 21 May 2021

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4 out of 5
The location is great, nearby beach and path walks are excellent.

Posted by , from Brisbane on 1 Feb. 2021

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5 out of 5
Amazing view from the room! Was nice that Cutlery, crockery and basic kitchen facilities were available. The bathroom needed some maintenance as some of the tiles were cracked and a capping piece of the shower head was missing.

Posted by , from Townsville on 3 Jan. 2021

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5 out of 5
The staff were amazing and everything about the accommodation was great - I would definitely stay there again!

Posted by , from Sunshine Coast Qld on 23 Oct. 2020

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4 out of 5
This hotel had nice rooms but the location was average. It was really just plonked in a residential and industrial type zone. The staff were not welcoming on arrival. Parking was good.

Posted by , from Brisbane on 11 Oct. 2020

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5 out of 5

Posted by on 7 Sep. 2020

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5 out of 5

Posted by on 27 Aug. 2020

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Comment from Hotel Management

30 Aug. 2020 by Pacific Sands Mackay

Thank you for taking the time to provide your review. Our team was thrilled to welcome you as our guest. We hope that we will welcome your return to our property again in the near future please do not hesitate to contact our team with any requests. Safe Travels Your Pacific Sands Team

4 out of 5

Posted by on 18 Aug. 2020

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Comment from Hotel Management

22 Aug. 2020 by Pacific Sands

Thank you for taking the time to provide your review. Our team was thrilled to welcome you as our guest. We hope that we will welcome your return to our property again in the near future please do not hesitate to contact our team with any requests. Safe Travels Your Pacific Sands Team

About the Direct Hotels - Pacific Sands

Location 3 Kirribilli Avenue, East Mackay, QLD 4740

Property Features

Direct Hotels - Pacific Sands offers its guests an outdoor pool, barbecue grills, and a garden. Public spaces have free WiFi. The luxury Direct Hotels - Pacific Sands also features a picnic area, dry cleaning/laundry services, and express check-in. Self parking is free. You'll have access to the outdoor pool and health club at a partner property. Smoking is allowed in designated areas at this 4.5-star Mackay aparthotel.

  • 80 guestrooms or units
  • 8 levels
  • Built in 2015
  • Towels for the beach
  • Dry cleaning
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (7.7 km / 4.8 mi)
  • Train station: Mackay Station (7.1 km / 4.4 mi)
  • Parking: Free self parking

Room Amenities

Direct Hotels - Pacific Sands offers 80 air-conditioned accommodations with DVD players and coffee/tea makers. 32-inch Smart televisions come with cable channels and Netflix. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • Smart television
  • Cable channels
  • Netflix
  • DVD player
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Direct Hotels Pacific Sands East Mackay
  • Direct s Pacific ds Mackay
  • Direct Pacific Sands East Mackay
  • Direct Hotels Pacific Sands
  • Direct Hotels - Pacific Sands Aparthotel
  • Direct Hotels - Pacific Sands East Mackay
  • Direct Hotels - Pacific Sands Aparthotel East Mackay

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.