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4.3 out of 5

"Stunning view from the apt . Close to CBD , but still remind the quietness at the night , close to town beach . " More

By a verified traveller on Sun 01 Mar 2020

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Hotel Description

A luxury stay in Mackay awaits you at Direct Hotels - Pacific Sands. Within a 20-minute stroll, you'll find Town Beach and Queens Park Orchid House. Highlights at this beach aparthotel include an outdoor swimming pool and in-room free WiFi.

You can enjoy a Smart TV with cable channels, and each apartment features a DVD player, a coffee/tea maker, and a ceiling fan. A TV, a microwave, and Netflix are also available. Weekly housekeeping is available.

This aparthotel has free WiFi in public areas, a garden, and barbecue grills. Other amenities include a picnic area, express check-in, and express check-out. There's also the convenience of free self parking.

Places within a 30-minute walk of this 4.5-star East Mackay aparthotel include Far Beach and Artspace Mackay.

King Room Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$94* Per night/room 30 Aug. - 31 Aug.

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

King Executive Room with Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Apartment, 3 Bedrooms

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Direct Hotels - Pacific Sands ratings based on 113 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Direct Hotels - Pacific Sands

Everyone (77) Couples (14) Business (1) Family (20)
5 out of 5

Posted by on 16 May 2020

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Comment from Hotel Management

17 May 2020 by Pacific Sands Mackay

Thank you for selecting Pacific Sands Mackay Our team was thrilled to welcome you as our guest.

4 out of 5
Stunning view from the apt . Close to CBD , but still remind the quietness at the night , close to town beach .

Posted by on 1 Mar. 2020

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Comment from Hotel Management

14 Apr. 2020 by Pacific Sands

Thank you for your review, Our team was thrilled to welcome you as our guest, and we hope to welcome you again in the future. Kind Regards Pacific Sands

4 out of 5

Posted by on 10 Jan. 2020

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Comment from Hotel Management

14 Jan. 2020 by Pacific Sands

Thank you for taking the time to post your review Our team was thrilled to welcome you as our guest, we cannot wait to welcome your return. Safe Travels Your Pacific Sands Team

5 out of 5
Love this place.very quiet and staff are very friendly and helpful.the rooms are very clean and roomy .good free internet .have great special deals .

Posted by on 3 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by Pacific Sands Team

Thank you for staying with Pacific Sands Mackay Our team was thrilled to welcome you as our guest and we are so pleased that you enjoyed your stay. We do hope to welcome you again in the near future. Warmest Regards Your Pacific Sands Team

3 out of 5
It was nice and modern. Didn’t get cleaned daily, imfact only once in a 5 day stay. Staff on front desk seemed to be novices... a

Posted by , from Honart on 2 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by Pacific Sands Team

Thank you for staying with Pacific Sands Mackay Our team was thrilled to welcome you as our guest and we are so pleased that you enjoyed your stay. We do hope to welcome you again in the near future. Warmest Regards Your Pacific Sands Team

5 out of 5
Lovely place. Very comfortable with nice view of water

Posted by on 8 Dec. 2019

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Comment from Hotel Management

11 Dec. 2019 by Pacific Sands Mackay

5 STAR Review You are FANTASTIC ! Thank you for staying with Pacific Sands Mackay Our team was thrilled to welcome you as our guest and we are so pleased that you enjoyed your stay. We do hope to welcome you again in the near future. Warmest Regards Your Pacific Sands Team

4 out of 5

Posted by on 1 Dec. 2019

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Comment from Hotel Management

11 Dec. 2019 by Pacific Sands Mackay

Thank you for staying with Pacific Sands Mackay Our team was thrilled to welcome you as our guest and we are so pleased that you enjoyed your stay. We do hope to welcome you again in the near future. Warmest Regards Your Pacific Sands Team

5 out of 5
Friendly staff, quiet room, affordable price, late check in handled professionally which made it simple, i am a return customer and will continue to come back as it is priced right

Posted by on 1 Dec. 2019

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Comment from Hotel Management

11 Dec. 2019 by Pacific Sands Mackay

Wow 5 our of 5 You are Awesome ! Thank you for staying with Pacific Sands Mackay Our team was thrilled to welcome you as our guest and we are so pleased that you enjoyed your stay. We do hope to welcome you again in the near future. Warmest Regards Your Pacific Sands Team

5 out of 5
Out of the way and nice and quiet..like coming home

Posted by on 22 Nov. 2019

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Comment from Hotel Management

11 Dec. 2019 by Pacific Sands Mackay

5STAR review ! Thank you for staying with Pacific Sands Mackay Our team was thrilled to welcome you as our guest and we are so pleased that you enjoyed your stay. We do hope to welcome you again in the near future. Warmest Regards Your Pacific Sands Team

5 out of 5
Staff were very helpful, friendly and professional. Unit was perfect for us.

Posted by on 17 Nov. 2019

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Comment from Hotel Management

11 Dec. 2019 by Pacific Sands Mackay

5STAR Review You are Fantastic ! Thank you for staying with Pacific Sands Mackay Our team was thrilled to welcome you as our guest and we are so pleased that you enjoyed your stay. We do hope to welcome you again in the near future. Warmest Regards Your Pacific Sands Team

About the Direct Hotels - Pacific Sands

Location 3 Kirribilli Avenue, East Mackay, QLD 4740

Property Features

Direct Hotels - Pacific Sands offers its guests an outdoor pool, barbecue grills, and a garden. Public spaces have free WiFi. The luxury Direct Hotels - Pacific Sands also features a picnic area, dry cleaning/laundry services, and express check-in. Self parking is free. You'll have access to the outdoor pool and health club at a partner property. Smoking is allowed in designated areas at this 4.5-star Mackay aparthotel.

  • 80 guestrooms or units
  • 8 levels
  • Built in 2015
  • Towels for the beach
  • Dry cleaning
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (7.7 km / 4.8 mi)
  • Train station: Mackay Station (7.1 km / 4.4 mi)
  • Parking: Free self parking

Room Amenities

Direct Hotels - Pacific Sands offers 80 air-conditioned accommodations with DVD players and coffee/tea makers. 32-inch Smart televisions come with cable channels and Netflix. Bathrooms include showers, complimentary toiletries, and hair dryers. This Mackay aparthotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • Smart television
  • Cable channels
  • Netflix
  • DVD player
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Events/parties not allowed
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Direct Hotels Pacific Sands East Mackay
  • Direct s Pacific ds Mackay
  • Direct Pacific Sands East Mackay
  • Direct Hotels Pacific Sands
  • Direct Hotels - Pacific Sands Aparthotel
  • Direct Hotels - Pacific Sands East Mackay
  • Direct Hotels - Pacific Sands Aparthotel East Mackay

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.