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You can enjoy a TV with satellite channels, and each apartment features a DVD player, a coffee/tea maker and a ceiling fan. A microwave, a hairdryer and an iron/ironing board are also available. Weekly housekeeping is available.
This aparthotel has free WiFi in public areas, barbecues and dry cleaning/laundry services. Other amenities include luggage storage, a lift and a reception hall. There's also the convenience of free self parking.
With a stay at this 4.5-star East Mackay aparthotel, you'll be 2.7 km (1.7 mi) from Mackay Enertainment and Convention Centre and 2.7 km (1.7 mi) from Jubilee Park.
Direct Hotels - Pacific Sands ratings based on 93 Verified Reviews
Guest reviews for Direct Hotels - Pacific Sands
5 Jun. 2019 by Pacific Sands Team
Good morning, Thank you for your review on our Hotel. I am pleased that you found your apartment to be spacious, peaceful and quiet. We do have fantastic views from majority of our apartments. I am sorry that there were no portals for charging electronic devices in your room. I will pass this on to Management. We would love to see you again in the near future. Kind regards, Pacific Sands Team
18 May 2019 by Paige
Thank you for your positive feedback! We are glad to hear that our staff were helpful! We hope to see you at our property again soon. Kind Regards, Pacific Sands
21 May 2019 by Karen
Thank You for your feedback about your stay. I’m sorry that you feel you were somehow mis-lead or cheated. I can confirm that the booking you made was for a two-bedroom apartment and the rate you were charged was for a two-bedroom apartment and not an executive. At the time of your stay, we had no executive rooms available due to the length of your stay. Had you booked an executive room, it would have cost you an additional $25 per night. I was not on duty at the hotel at the time when you enquired about corporate rates. Our hotel is open 7 days per week, so on occasion, I might be on my days off. On those occasions it can take a couple of days for me to get in touch with you. I did contact you on my return to the office and did try to discuss your request with you. However, you had already made up your mind about the situation, so you hung up on me. We have hundreds of repeat guests here at our hotel every week who come back because they know we will always look after them and give them the cheapest rate available. I’m sorry that you were not open to talk through the situation, so you could see that we would look after you as well. Regards, Karen Cobb Manager, Pacific Sands
29 Apr. 2019 by Karen
Thank You for your review. We are glad we met all your expectations. We hope you will come back and stay with us again soon. Kind Regards, Pacific Sands Team
23 Apr. 2019 by Alanna
Hi, Thank you for your review on your recent stay at Pacific Sands. We are glad you found our property great and we hope to have you stay again in the near future. Kind Regards
9 Apr. 2019 by Pacific Sands Team
Good morning, We are happy that you enjoyed your stay with us here and we loved having you. We hope you have a safe and great Easter ! Hope to see you again. Kind regards, Pacific Sands Team
6 Apr. 2019 by Pacific Sands Team
Good morning, Thank you for taking time out to do our review. Hope to see you again. Kind regards, Pacific Sands Team
2 Apr. 2019 by Pacific Sands Team
Thank you for your feedback. I hope you have had a great stay with us and look forward to you staying with us again in the near future.
20 Mar. 2019 by pacific sands team
Good morning, Thank you for your recent review on your stay at Pacific Sands. I am sorry that you were not told on check in and found our parking not to be to your standard. We blocked it off due to work being done on the side of the building and we blocked it off for the safety of our guests and vehicles while the builders we working. We hope to have you stay again in the future. Kind Regards, Pacific Sands Team
About the Direct Hotels - Pacific SandsLocation 3 Kirribilli Avenue, East Mackay, QLD 4740
Direct Hotels - Pacific Sands offers its guests an outdoor pool, a BBQ, and dry cleaning/laundry services. WiFi is free in public spaces. Free self parking is available. You'll have access to the outdoor pool and health club at a partner property. Smoking is allowed in designated areas at this 4.5-star East Mackay aparthotel.
- 80 guestrooms or units
- 8 levels
- Built in 2015
- Towels for the beach
- Dry cleaning
- Storage area for luggage
- BBQ grill(s)
- Smoking in designated areas
Family Friendly Amenities
- Outdoor pool
- Free WiFi
- DVD player
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
- Airport: Mackay, QLD (MKY) (7.4 km / 4.6 mi)
- Train station: Mackay Station (7.1 km / 4.4 mi)
- Parking: Free self parking
Direct Hotels - Pacific Sands offers 80 forms of air-conditioned accommodation with DVD players and coffee/tea makers. Televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. This East Mackay aparthotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.
- Satellite channels
- DVD player
- Coffee maker
- Housekeeping (weekly)
- Toiletries (free)
- Iron and ironing board
- Air conditioning
- Ceiling fan
- Ensuite bathroom
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Check-in time starts at 2:00 PM
- Check-in time ends at 5 PM
- Minimum check-in age is 18
Special check-in instructions:
The front desk is open during the following times:
- Monday-Thursday: 7 AM-7 PM
- Saturday-Sunday: 9 AM-5 PM
This property's front desk is open during the following times:
- Monday - Thursday: 7 AM - 7 PM
- Saturday - Sunday: 9 AM - 5 PM
- Check-out by 10 AM
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
- No pets allowed
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. On-site parties or group events are strictly prohibited.
- No rollaway/extra beds available
- No cots (infant beds) available
- Events/parties not allowed
Guests will be asked to pay the following charges at the property:
- Deposit: AUD 150.00 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- On-site credit card charges are subject to a surcharge
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
- Direct Hotels Pacific Sands East Mackay
- Direct Hotels Pacific Sands
- Direct Pacific Sands East Mackay
- Direct Pacific Sands
You should know
- Registered guests are the only ones allowed to be in guestrooms.