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4.4 out of 5

"No restaurant on weekends " More

By a verified traveller on Sun 30 May 2021

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Hotel Description

At Mackay Resort Motel you'll be within a 20-minute stroll of Mackay Regional Botanic Gardens and Mackay Base Hospital. Highlights at this motel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy TVs with digital channels, and all 40 rooms feature free WiFi, coffee/tea makers, and free long-distance calls. Minibars provide refreshments, and room service makes dining in an option. Free local calls, hair dryers, and irons/ironing boards are also available. Limited housekeeping is available.

The restaurant, Blue Gecko, serves local and international cuisine and is open for breakfast and dinner. At the motel's own poolside bar or lounge bar, you can enjoy a drink. 603 square feet (56 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a free manager's reception, and a coffee shop/café. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 8:30 AM and on weekends between 7:00 AM and 9:00 AM.

With a stay at this 4-star West Mackay motel, you'll be 2.4 km (1.5 mi) from Mackay Enertainment and Convention Centre and 2.6 km (1.6 mi) from Caneland Central.

Deluxe Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$114* Per night/room 16 Jul. - 17 Jul.

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Self-Contained Family Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Twin Room, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Self-Contained Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mackay Resort Motel ratings based on 631 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mackay Resort Motel

Everyone (276) Couples (169) Business (1) Family (181)
4 out of 5
No restaurant on weekends

Posted by on 30 May 2021

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Comment from Hotel Management

30 May 2021 by Melissa - Owner

As advertised, our Restaurant is open for Breakfast 7 days and for evening meals we are only open Monday to Friday as there is the Shamrock Hotel (lovely Bistro) across the road and 4 or 5 takeaway places within a 200m walk. We are also only 3 km to Mackay CBD - there are plenty of eating options that we explain to Guests when they arrive. Thank you for taking time to Review our Property and for the lovely score of 4/5. Kind regards Melissa - Owner

5 out of 5
Ideal family unit. Clean and comfortable. Good facilities. Friendly helpful staff.

Posted by on 19 May 2021

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Comment from Hotel Management

21 May 2021 by Kevin

Thanks for your review much appreciated

4 out of 5
Nice and convenient only issue is the showers very small doors very difficult to get inside the shower .

Posted by on 16 May 2021

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Comment from Hotel Management

21 May 2021 by Kevin

Thanks for your comments, not much we can do to widen the shower door unfortunately as it is a shower over a bath.

5 out of 5
They were very helpful and we felt looked after 👍

Posted by on 8 Apr. 2021

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Comment from Hotel Management

16 Apr. 2021 by Lisa Manager

Thank you!

5 out of 5
Very accomodating to the customers needs

Posted by on 8 Apr. 2021

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Comment from Hotel Management

16 Apr. 2021 by Lisa Manager

We aim to always give 110% to our guests. Hope to see you again

5 out of 5

Posted by on 7 Apr. 2021

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Comment from Hotel Management

21 Apr. 2021 by Melissa - Owner

Thank you for your great Review score. Kind regards Melissa - Owner

5 out of 5
Well located for business. Clean spacious rooms and quiet! Handy to the Airport.

Posted by on 25 Mar. 2021

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Comment from Hotel Management

16 Apr. 2021 by Lisa Manager

Thank you

5 out of 5

Posted by on 28 Feb. 2021

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Comment from Hotel Management

14 Mar. 2021 by Lisa Manager

Thank you

4 out of 5
Check in was easy and the staff were extremely lovely. The facilities were clean and functional. The only thing I could fault was the mattress was a bit uncomfortable and either felt really cheap or was due to be replaced as you could feel the springs.

Posted by on 27 Feb. 2021

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Comment from Hotel Management

28 Feb. 2021 by Melissa - Owner

Hi. We are pleased you enjoyed your stay with us. If you can please let us know (directly) what room you were in, then we can check the mattress (being anonymous makes this a little difficult as we have no details). Kind regards Melissa

4 out of 5
The staff and motel was neat and tidy, the only thing I didn’t like was the bed was as hard as a rock and very uncomfortable

Posted by on 16 Feb. 2021

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Comment from Hotel Management

16 Feb. 2021 by Melissa - Owner

Thank you for your Review. Unfortunately being Anonymous, there is nothing we can do to check the bed and replace it if there is an issue. Not all beds are the same so we do hope to see you again in the future. Kind regards Melissa

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi. You'll find a business center on site. Event space at this motel measures 603 square feet (56 square meters) and includes a conference center. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Mackay Resort Motel. Free self parking is available. Smoking is allowed in designated areas at this 4-star Mackay motel.

  • 40 guestrooms or units
  • 2 levels
  • 603 sq ft of conference space
  • 56 sq m of conference space
  • Built in 2000
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (4.3 km / 2.7 mi)
  • Train station: Mackay Station (3.6 km / 2.2 mi)
  • Parking: Free self parking

Room Amenities

Mackay Resort Motel offers 40 air-conditioned accommodations with minibars and coffee/tea makers. Televisions come with premium digital channels. Bathrooms include complimentary toiletries and hair dryers. This Mackay motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on weekdays only. Renovation of all guestrooms was completed in March 2016.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Housekeeping (weekdays only)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

The motel hosts a free manager's reception daily.

Blue Gecko - This poolside restaurant specializes in local and international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 7 AM - 8:00 PM
  • Sunday - Sunday: 7 AM - 1 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Saturday: 7 AM - 8:00 PM
  • Sunday - Sunday: 7 AM - 1 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service.

  • No lifts
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 4.00 and AUD 17.50 per person (approximately)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mackay Resort Motel
  • Mackay Resort Motel Motel
  • Mackay Resort Motel West Mackay
  • Mackay Resort Motel Motel West Mackay

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.