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 Mackay •1 room
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Mackay Resort Motel

4-star property
154 Nebo Road, West Mackay, QLD 1800 796 370
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4.4 out of 5
Excellent!
See all 645 Wotif Reviews

"Had a really lovely stay. A motel that is really clean and friendly. Highly recommend AAA " More

By a verified traveller on Thu 09 Jul 2020

Points Of Interest

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Hotel Description

At Mackay Resort Motel you'll be within a 20-minute stroll of Mackay Regional Botanic Gardens and Mackay Base Hospital. Highlights at this motel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy TVs with digital channels, and all 40 rooms feature free WiFi, free long-distance calls, and free local calls. Minibars provide refreshments, and room service makes dining in an option. Hair dryers, irons/ironing boards, and desks are also available. Limited housekeeping is available.

The restaurant, Blue Gecko, serves local and international cuisine and is open for breakfast and dinner. At the motel's own poolside bar or bar/lounge, you can enjoy a drink. Business travelers can take advantage of a conference center and a business center. Additionally, you'll find free WiFi in public areas, a free manager's reception, and a coffee shop/café. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 8:30 AM and on weekends between 7:00 AM and 9:00 AM.

With a stay at this 4-star West Mackay motel, you'll be 2.4 km (1.5 mi) from Mackay Enertainment and Convention Centre and 2.6 km (1.6 mi) from Caneland Central.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$106* Per night/room 15 Aug. - 16 Aug.

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Self-Contained Family Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Twin Room, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Self-Contained Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mackay Resort Motel ratings based on 645 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mackay Resort Motel

Everyone (280) Couples (182) Business (1) Family (185)
5 out of 5

Posted by on 3 Aug. 2020

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5 out of 5
Had a really lovely stay. A motel that is really clean and friendly. Highly recommend AAA

Posted by , from Moranbah on 9 Jul. 2020

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Comment from Hotel Management

9 Jul. 2020 by Melissa - Owner

Thank you so much for your lovely feedback Christine. I will make sure the team reads this Review. #covidclean Accredited

5 out of 5
Loved everything about this property. Everything was clean and well maintained. All staff were very friendly and helpful. Room was a great size and we loved having a little balcony

Posted by on 23 Feb. 2020

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Comment from Hotel Management

23 Feb. 2020 by MelissaMRM

Thank you for your Review - I will pass your comments onto our team. The Self-contained units with the balcony are very popular. Glad you were able to enjoy it with all this rain around. Cheers Melissa - Owner

5 out of 5
Friendly Staff who couldn't help us more. Nothing was too much trouble. Comfortable accommodation and amenities. Would recommend and stay again.

Posted by on 4 Jan. 2020

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Comment from Hotel Management

4 Jan. 2020 by MelissaMRM

Thank you for your lovely Review. People like you make our job easy. It was great having you stay with us. Safe travels and we hope to see you again. Kind regards Melissa - Owner

5 out of 5
Always a great hotel to stay in. Nice and clean.Friendly staff, great breakfast.

Posted by on 4 Dec. 2019

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Comment from Hotel Management

6 Dec. 2019 by MelissaMRM

Thank you so much for your great score and kind words. Glad you had a great stay. Kind regards. Melissa

5 out of 5
Lovely staff and nice clean rooms and and the pool was awesome.

Posted by on 27 Oct. 2019

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Comment from Hotel Management

22 Nov. 2019 by Tamie

Good morning Thank you for your lovely review, we look forward to welcoming you back soon. Kind regards Melissa

4 out of 5
nice place friendly reception staff parking an issue went out and came back to no park had to park out the front there is no marking in bays in front of rooms so this might help people to park correctly and in front of their rooms realise it is 2 story but needs more parking

Posted by on 14 Oct. 2019

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Comment from Hotel Management

16 Oct. 2019 by Manager

Thanks for your review and so pleased you enjoyed your stay. So sorry you had some parking issues, we share your frustrations with some vehicles being in the middle of two parks. We take on board your concerns and will review adding painted lines, hopefully that may assist us all. Thanks again and look forward to seeing you next visit to Mackay

5 out of 5
I love how it was no problem for them to clean our room after my daughter had spewed on the floor. I offered to.pay for extra cleaning and they declined. The breakfast was yummy and the service was very friendly. We will definately stay there again!

Posted by on 30 Sep. 2019

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Comment from Hotel Management

3 Oct. 2019 by Manager

So sorry that your daughter was unwell but great that she recovered so quickly. Great you enjoyed your stay and we look forward to seeing you again next trip

5 out of 5

Posted by on 28 Sep. 2019

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Comment from Hotel Management

28 Sep. 2019 by Manager

Wow, thanks for much for your great rating. We are pleased you enjoyed your stay with us and look forward to seeing you again next time you are in Mackay

5 out of 5
It was a lovely place to stay, the staff were amazing and o would definitely stay there again

Posted by on 21 Aug. 2019

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Comment from Hotel Management

21 Aug. 2019 by Mackay Motel Team

Thank you for the lovely feedback. I will be sure to let all staff know they are appreciated. Kind regards Melissa - Owner

About the Mackay Resort Motel

Location 154 Nebo Road, West Mackay, QLD 4740

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi. You'll find a business center on site. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Mackay Resort Motel. Free self parking is available. Smoking is allowed in designated areas at this 4-star Mackay motel.

  • 40 guestrooms or units
  • 2 levels
  • Built in 2000
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (4.3 km / 2.7 mi)
  • Train station: Mackay Station (3.6 km / 2.2 mi)
  • Parking: Free self parking

Room Amenities

Mackay Resort Motel offers 40 air-conditioned accommodations with minibars and hair dryers. Televisions come with premium digital channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on weekdays only. Renovation of all guestrooms was completed in March 2016.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Premium channels
  • Electric kettle
  • Housekeeping (weekdays only)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

The motel hosts a free manager's reception daily.

Blue Gecko - This poolside restaurant specializes in local and international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 7 AM - 8:00 PM
  • Sunday - Sunday: 7 AM - 1 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Saturday: 7 AM - 8:00 PM
  • Sunday - Sunday: 7 AM - 1 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 4.00 and AUD 17.50 per person (approximately)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mackay Resort Motel
  • Mackay Resort Motel Motel
  • Mackay Resort Motel West Mackay
  • Mackay Resort Motel Motel West Mackay

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.