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4.4 out of 5

"Handy and close to shops, however rooms were run diwn and in need if maintenance and updating which included TV and remote to walls, cielinds and tap ... " More

By a verified traveller on Fri 07 Jan 2022

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Hotel Description

At Mackay Resort Motel you'll be within a 20-minute stroll of Mackay Regional Botanic Gardens and Mackay Base Hospital. Highlights at this motel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy TVs with digital channels, and all 40 rooms feature free WiFi, coffee/tea makers, and free long-distance calls. Minibars provide refreshments, and room service makes dining in an option. Free local calls, hair dryers, and irons/ironing boards are also available. Limited housekeeping is available.

The restaurant, Blue Gecko, serves local and international cuisine and is open for breakfast and dinner. At the motel's own lounge bar or poolside bar, you can enjoy a drink. 603 square feet (56 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a free manager's reception, and a coffee shop/café. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 8:30 AM and on weekends between 7:00 AM and 9:00 AM.

With a stay at this 4-star West Mackay motel, you'll be 2.4 km (1.5 mi) from Mackay Enertainment and Convention Centre and 2.6 km (1.6 mi) from Caneland Central.

Deluxe Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$114* Per night/room 16 Feb. - 17 Feb.

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Self-Contained Family Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Twin Room, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Self-Contained Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mackay Resort Motel ratings based on 645 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mackay Resort Motel

Everyone (279) Couples (172) Business (1) Family (186)
3 out of 5
Handy and close to shops, however rooms were run diwn and in need if maintenance and updating which included TV and remote to walls, cielinds and tapware.

Posted by on 7 Jan. 2022

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Comment from Hotel Management

7 Jan. 2022 by sa

Hi Keven, thank you for taking the time to review our property. Your comments have been taken on board. hope to see you again - Regards Sue

5 out of 5
Great service on check in and also when we asked for another blanket.

Posted by on 5 Jan. 2022

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Comment from Hotel Management

5 Jan. 2022 by sa

Hi Kurt, glad you enjoyed your stay and were looked after while you were here. Thank you for taking the time to review our property. We look forward to seeing you again - Regards Sue

4 out of 5
Great water park

Posted by on 2 Jan. 2022

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Comment from Hotel Management

4 Jan. 2022 by sa

Thanks for your review Kathleen. Glad you enjoyed our pool. We look forward to seeing you again. Regards Sue & Mick

5 out of 5
Clean and comfortable accommodation. Staff were very friendly.

Posted by on 28 Dec. 2021

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Comment from Hotel Management

28 Dec. 2021 by sa

Thank you for taking the time to review our property Julie. Glad you enjoyed your stay and we hope to see you again soon. - Regards Sue

5 out of 5
room was quite even though on a main road

Posted by on 4 Dec. 2021

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Comment from Hotel Management

5 Dec. 2021 by MSA

Glad you enjoyed your stay Dietmar. Thank you for reviewing our property. Hope to see you here again soon. Regards Mick & Sue

5 out of 5
Friendly service and great value

Posted by on 28 Nov. 2021

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Comment from Hotel Management

28 Nov. 2021 by MSA

Hi Helen, thank you for taking the time to post a review. We are glad you enjoyed your stay and look forward to seeing you here again - Regards Sue & Mick

5 out of 5
So convenient will stay here again secure and safe

Posted by on 18 Oct. 2021

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Comment from Hotel Management

18 Oct. 2021 by Melissa - Owner

Thank you for your kind Review ladies. We hope to see you again when next in Mackay. Kind regards Melissa

4 out of 5
Staff were friendly and welcoming.

Posted by on 1 Oct. 2021

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Comment from Hotel Management

2 Oct. 2021 by Michelle

Thanks for your review Catherine. We hope you will choose to stay with us again.

3 out of 5
Room good size and balcony nice

Posted by on 15 Aug. 2021

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Comment from Hotel Management

17 Sep. 2021 by michelle

Thanks for your review.

5 out of 5
Clean and tidy nice manager

Posted by on 10 Aug. 2021

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Comment from Hotel Management

10 Aug. 2021 by Michelle

Thanks for your comments, We hope to see you again.

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A free manager's reception is offered daily. Public spaces have free WiFi. You'll find a business center on site. Event space at this motel measures 603 square feet (56 square meters) and includes a conference center. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Mackay Resort Motel. Free self parking is available. Smoking is allowed in designated areas at this 4-star Mackay motel.

  • 40 guestrooms or units
  • 2 levels
  • 603 sq ft of conference space
  • 56 sq m of conference space
  • Built in 2000
  • Dining venue
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Mackay Station (3.6 km / 2.2 mi)
  • Parking: Free self parking

Room Amenities

Mackay Resort Motel offers 40 air-conditioned accommodations with minibars and coffee/tea makers. Televisions come with premium digital channels. Bathrooms include complimentary toiletries and hair dryers. This Mackay motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in March 2016.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

The motel hosts a free manager's reception daily.

Blue Gecko - This poolside restaurant specializes in local and international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 7 AM - 8:00 PM
  • Sunday - Sunday: 7 AM - 1 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Saturday: 7 AM - 8:00 PM
  • Sunday - Sunday: 7 AM - 1 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service.

  • No lifts
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 4.00 and AUD 17.50 per person (approximately)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mackay Resort Motel
  • Mackay Resort Motel Motel
  • Mackay Resort Motel West Mackay
  • Mackay Resort Motel Motel West Mackay

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.