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4.4 out of 5

"Cleaness and handy to place " More

By a verified traveller on Fri 05 Aug 2022

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Hotel Description

At Mackay Resort Motel you'll be within a 20-minute stroll of Mackay Regional Botanic Gardens and Mackay Base Hospital. Highlights at this motel include a restaurant, an outdoor swimming pool, and free self parking.

The restaurant, Blue Gecko, serves local and international cuisine and is open for breakfast and dinner. At the motel's own lounge bar or poolside bar, you can enjoy a drink. 603 square feet (56 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a free manager's reception, and a coffee shop/cafe. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 8:30 AM and on weekends between 7:00 AM and 9:00 AM.

With a stay at this 4-star West Mackay motel, you'll be 2.4 km (1.5 mi) from Mackay Enertainment and Convention Centre and 2.6 km (1.6 mi) from Caneland Central.

Deluxe Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$109* Per night/room 28 Aug. - 29 Aug.

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Self-Contained Family Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Twin Room, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Self-Contained Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mackay Resort Motel ratings based on 656 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mackay Resort Motel

Everyone (281) Couples (176) Business (1) Family (188)
4 out of 5
Cleaness and handy to place

Posted by on 5 Aug. 2022

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4 out of 5
The staff are a delight and make you feel right at home. Dinner was delicious.

Posted by on 5 Aug. 2022

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2 out of 5
Room smell, no drinking water for gust,

Posted by on 29 Jul. 2022

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Comment from Hotel Management

30 Jul. 2022 by sa

Hi Yasar, we're sorry to hear you did not have a good experience during your stay. We do have bottled water in the fridge. we will investigate the smell and fix it. wondering if it may have been paint smell as the door to your room was painted the morning of your arrival?

5 out of 5
clean and tidy

Posted by on 21 Jul. 2022

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Comment from Hotel Management

30 Jul. 2022 by sa

Thanks for taking the time to review our motel. Glad you enjoyed your stay.

5 out of 5
Staff were amazing great location for what we were doing in the area

Posted by on 16 Jul. 2022

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Comment from Hotel Management

20 Jul. 2022 by sa

Hi David, we have a great team here. Happy to hear you enjoyed your stay. Hope to see you again. - Regards Sue

5 out of 5
Excellent very comfortable and secure..

Posted by on 16 Jul. 2022

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Comment from Hotel Management

20 Jul. 2022 by sa

Thanks Jessica, hope to see you again soon. - Regards Sue

5 out of 5
Great service room very well presented and meals for room service were excellent. Very nice stay.

Posted by on 6 May 2022

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Comment from Hotel Management

7 May 2022 by sa

Hi Susan, thank you for taking the time to review our motel. Glad you enjoyed your stay, we look forward to seeing you again. - Regards Sue & Mick

4 out of 5
Bus stop out the front for convenience to visit shopping Nall and Harbour.

Posted by on 29 Mar. 2022

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Comment from Hotel Management

10 Apr. 2022 by sa

Thanks for taking the time to review your stay. Glad you enjoyed yourself. Hope to see you again. Regards Sue

5 out of 5
Nice play. Have stayed a few times. Would be good to have a microwave in room but apart from that all good

Posted by , from Oxley on 13 Feb. 2022

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Comment from Hotel Management

15 Feb. 2022 by sa

Hi Gavin, thanks for your review. Glad you enjoyed your stay. We look forward to seeing you again.

5 out of 5
Great location. Pub opposite excellent meals. Road corner IGA supermarket with alcohol and two quick food options. Just down road chubby chicken great fresh sandwiches along with burgers. Close enough can walk to town if feel a little excercise( about 2 kmhs). Nice pool. Pool chairs a bit wrecked. Could use a few pegs on clothes line. No ice cube racks but generally pretty nice.

Posted by on 8 Feb. 2022

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Comment from Hotel Management

9 Feb. 2022 by sa

Thanks for taking the time to post a review Dominic, it was a pleasure having you here. Pool chairs are getting updated soon as they are a bit sad looking. Will make sure we get some more pegs. Thanks again and hope to see you back soon. - Regards Sue & Mick.

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A free manager's reception is offered daily. Public spaces have free WiFi. You'll find a business center on site. Event space at this motel measures 603 square feet (56 square meters) and includes a conference center. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Mackay Resort Motel. Free self parking is available. Smoking is allowed in designated areas at this 4-star Mackay motel.

  • 40 guestrooms or units
  • 2 levels
  • 603 sq ft of conference space
  • 56 sq m of conference space
  • Built in 2000
  • Dining venue
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Mackay Station (3.6 km / 2.2 mi)
  • Parking: Free self parking

Room Amenities

Mackay Resort Motel offers 40 air-conditioned accommodations with minibars and coffee/tea makers. Televisions come with premium digital channels. Bathrooms include complimentary toiletries and hair dryers. This Mackay motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in March 2016.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

The motel hosts a free manager's reception daily.

Blue Gecko - This poolside restaurant specializes in local and international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 7 AM - 8:00 PM
  • Sunday - Sunday: 7 AM - 1 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Saturday: 7 AM - 8:00 PM
  • Sunday - Sunday: 7 AM - 1 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service.

  • No lifts
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 4.00 and AUD 17.50 per person (approximately)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mackay Resort Motel
  • Mackay Resort Motel Motel
  • Mackay Resort Motel West Mackay
  • Mackay Resort Motel Motel West Mackay

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.