4.1 out of 5

"Great price but definitely reflects rooms- Stale smell, and reception smells like an ashtray- but the reception lady is lovely. But I would stay agai ... " More

By a verified traveller on Sun 01 Jul 2018

Enter dates to see availability

Hotel Description

At Reef Resort Motel you'll be within a 20-minute walk of Pioneer Valley and 1.9 km (1.2 mi) from Mackay Base Hospital. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

All 35 rooms feature flat-screen TVs with cable channels, and you can enjoy coffee/tea makers, hairdryers and phones. Fridges, irons/ironing boards and desks are also available.

This business-friendly motel has free WiFi in public areas and dry cleaning/laundry services. Additionally, you'll find laundry facilities. Each morning cooked-to-order breakfast is served between 6:30 AM and 8:30 AM. There's also the convenience of free self parking.

With a stay at this 4-star West Mackay motel, you'll be 2.6 km (1.6 mi) from Jubilee Park and 2.6 km (1.6 mi) from Mackay Enertainment and Convention Centre.

Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$60 per night

2 Bedroom Family Suite - 1 queen and 3 single beds

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Twin Room - 1 queen and 1 single bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Spa Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Reef Resort Motel ratings based on 110 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Reef Resort Motel

Everyone (80) Couples (21) Family (7)
4 out of 5
Amazing for the price. Nice and quiet, plenty of space

Posted by on 21 May 2019

Was this review helpful to you?
3 out of 5
Reception was unattended on arrival at 2pm , had to wait til later in the day to get key, and also no one there when we left next morning at 8am , left key in room. The room was clean but pillows were near no existent. It was Christmas night but service was not up to scratch.

Posted by on 26 Dec. 2018

Was this review helpful to you?
4 out of 5

Posted by on 29 Nov. 2018

Was this review helpful to you?
4 out of 5
Quite happy. Have used it twice.Would use it again.

Posted by , from Mackay, Queensland, Australia on 16 Nov. 2018

Was this review helpful to you?
4 out of 5

Posted by on 23 Oct. 2018

Was this review helpful to you?
5 out of 5
Very comfortable. Enjoyed cable tv and wifi. Handy to takeaways. We decided to stay with them for our return trip.

Posted by , from Hervey Bay on 13 Oct. 2018

Was this review helpful to you?
5 out of 5
Nice place lovely lady at the reception disk close to everything

Posted by on 11 Sep. 2018

Was this review helpful to you?
4 out of 5

Posted by on 9 Sep. 2018

Was this review helpful to you?
2 out of 5

Basic Motel

No iron, no WiFi password given, staff seamed lost, needs repairs, a very basic motel.

Posted by on 28 Aug. 2018

Was this review helpful to you?
3 out of 5
Average room . Was not happy being near smokers as the smell was coming in the room

Posted by , from Queensland on 27 Aug. 2018

Was this review helpful to you?

Property Features

As a guest of Reef Resort Motel, you'll find an outdoor pool, laundry facilities, and dry cleaning/laundry services. Public spaces have free WiFi. Free self parking is available.

  • 35 guestrooms or units
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (4.5 km / 2.8 mi)
  • Train station: Mackay Station (3.7 km / 2.3 mi)
  • Parking: Free self parking

Room Amenities

Reef Resort Motel offers 35 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is offered on a daily basis and microwaves can be requested.

  • Flat-screen television
  • Cable channels
  • Fridge
  • Microwave available
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 8:30 AM.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time ends at 9:30 PM
  • Check-in time starts at 2 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Friday: 6:30 AM-9:30 PM
  • Saturday-Sunday: 7:30 AM-9:30 PM
If you are planning to arrive after 9 PM, please contact the property in advance using the information on the booking confirmation.

The front desk is open from 7:30 AM - 9:30 PM on public holidays.

This property's front desk is open during the following times:

  • Monday - Friday: 6:30 AM - 9:30 PM
  • Saturday - Sunday: 7:30 AM - 9:30 PM
Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 11 per night.
  • Cribs (infant beds) are available for AUD 11.0 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5 and AUD 25 for adults, and AUD 5 and AUD 25 for children (approximately)
  • Crib (infant bed) fee: AUD 11.0 per night
  • Rollaway bed fee: AUD 11 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reef Resort Motel West Mackay
  • Reef Resort Motel
  • Reef West Mackay