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3.9 out of 5

"Rooms looking a little tired " More

By a verified traveller on Mon 26 Jul 2021

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Hotel Description

At Reef Resort Motel you'll be within a 20-minute stroll of Pioneer Valley and Mackay Regional Botanic Gardens. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

Flat-screen TVs with cable channels are featured in all 35 individually decorated rooms, and you can enjoy coffee/tea makers, free bottled water, and hair dryers. Room service, irons/ironing boards, and free toiletries are also available.

This business-friendly motel offers free WiFi in public areas, free newspapers in the lobby, and luggage storage. Plus you'll find laundry facilities and a front-desk safe. There's also the convenience of free self parking.

With a stay at this 4-star West Mackay motel, you'll be 1.9 km (1.2 mi) from Mackay Base Hospital and 2.6 km (1.6 mi) from Jubilee Park.

Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$81* Per night/room 15 Aug. - 16 Aug.

2 Bedroom Family Suite

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Spa Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Reef Resort Motel ratings based on 179 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Reef Resort Motel

Everyone (116) Couples (30) Family (23)
4 out of 5
Rooms looking a little tired

Posted by on 26 Jul. 2021

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2 out of 5
Rooms dirty smelly old and shower mouldy

Posted by on 18 Jul. 2021

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5 out of 5

Posted by on 18 Jun. 2021

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Comment from Hotel Management

5 Jul. 2021 by jai

thanks, much appreciated

4 out of 5
Close to food and activities.

Posted by on 23 May 2021

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Comment from Hotel Management

26 Jun. 2021 by reef

much valued

4 out of 5
Close to shops and city

Posted by on 19 May 2021

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Comment from Hotel Management

26 Jun. 2021 by reef

thanks

4 out of 5
Not flash, rooms are a bit tired but have paid a lot more for a lot worse at other motels. Handy to Shamrock Hotel across the road for a good meal

Posted by on 19 May 2021

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Comment from Hotel Management

26 Jun. 2021 by reef

comment valued

4 out of 5
Good cheap accommodation when you just need a bed to sleep on

Posted by on 6 Apr. 2021

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2 out of 5
Not much, place was dirty and noisy . Dirty carpet and very run down. Fire alarm was sitting in cabinet. Outside unit needed a lot of basic cleaning. Debris and rubbish in clear view. Whilst cheap , this place needs serious work and cleaning

Posted by on 17 Feb. 2021

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3 out of 5
The bed was comfortable and block-out curtains worked well. There was milk in the fridge and a few glasses and cups and that was it. Whole place said "I'm old and tired".

Posted by , from Brisbane on 14 Dec. 2020

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1 out of 5

Posted by on 2 Nov. 2020

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Property Features

As a guest of Reef Resort Motel, you'll find an outdoor pool, complimentary newspapers in the lobby, and laundry facilities. WiFi is free in public spaces. Self parking is free. Smoking is allowed in designated areas at this 4-star Mackay motel.

  • 35 guestrooms or units
  • Poolside lounge chairs
  • Conference space
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Mackay, QLD (MKY) (4.4 km / 2.7 mi)
  • Train station: Mackay Station (3.7 km / 2.3 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Reef Resort Motel offers 35 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Mackay motel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

  • In-room dining
  • Flat-screen television
  • Cable channels
  • Microwave available
  • Coffee maker
  • Kitchenware
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

Room service is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:30 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9:30 AM - 9:30 PM
  • Saturday - Sunday: 9:30 AM - 8:30 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk is open from 7:30 AM - 9:30 PM on public holidays.

This property's front desk is open during the following times:

  • Monday - Friday: 9:30 AM - 9:30 PM
  • Saturday - Sunday: 9:30 AM - 8:30 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 15.0 per day.
  • Cribs (infant beds) are available for AUD 11.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Social distancing measures are in place and guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 11.0 per night
  • Rollaway bed fee: AUD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Reef Mackay
  • Best Western Reef Resort Mackay
  • Reef Resort Motel West Mackay
  • MAS Country Reef Resort Motel
  • Reef West Mackay
  • Reef Resort Motel Motel
  • Reef Resort Motel West Mackay
  • Reef Resort Motel Motel West Mackay
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.