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4.3 out of 5

"Easy check in, big comfortable bed, very clean and decent amount of space (based on room with Queen sized). Quiet, good parking close to rooms. " More

By a verified traveller on Fri 12 Jun 2020

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Executive Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$100* Per night/room 4 Aug. - 5 Aug.

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite, 2 Bedrooms, Non Smoking

Bed Count 3 Twin Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Multiple Beds, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

At Best Western Marco Polo Mackay you'll be 1.7 km (1.1 mi) from Jubilee Park and 1.7 km (1.1 mi) from Mackay Enertainment and Convention Centre. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

All 38 rooms feature free WiFi, flat-screen TVs, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and room service. Ceiling fans, hair dryers, and irons/ironing boards are also available.

The restaurant, Rialto, serves regional cuisine and is open for breakfast and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Additionally, you'll find free WiFi in public areas, a steam room, and laundry facilities. Full breakfast is available on weekends between 7:00 AM and 9:00 AM.

Places within a 30-minute walk of this 4-star West Mackay hotel include Caneland Central and Bluewater Lagoon.

Best Western Marco Polo Mackay ratings based on 270 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Marco Polo Mackay

Everyone (129) Couples (84) Family (61)
5 out of 5

Posted by on 20 Jul. 2020

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5 out of 5
Easy check in, big comfortable bed, very clean and decent amount of space (based on room with Queen sized). Quiet, good parking close to rooms.

Posted by on 12 Jun. 2020

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Comment from Hotel Management

15 Jun. 2020 by Reception

Thank you for your kind comments - we look forward to accommodating you again

5 out of 5
Clean room, comfortable beds. Great for a quick overnight stay.

Posted by on 1 Sep. 2019

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Comment from Hotel Management

1 Sep. 2019 by Marco Polo

Thank you for the great review. Hopefully we can welcome you again some time.

5 out of 5
We have stayed at the Marco Polo before, it’s always a comfortable and pleasant experience.

Posted by on 25 Aug. 2019

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Comment from Hotel Management

26 Aug. 2019 by Marco Polo

Thank you for the great review, glad you enjoyed your stay with us and we hope to welcome you again soon.

4 out of 5

Posted by on 15 Aug. 2019

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Comment from Hotel Management

16 Aug. 2019 by Reception

Thank you for your review. We hope to welcome you again.

5 out of 5
our room was just what we wanted, comfy beds and very clean. Staff were very helpful and friendly. Breakfast at the restaurant was inexpensive and lovely.

Posted by on 11 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by Reception

Sarah, Thank you for the lovely review. Hopefully we can welcome you again some time.

5 out of 5
Property well located for most centrally located activities. Managers very obliging for an early arrival. All aspects of this property geared to the travelling public for a home away from home.

Posted by on 11 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by Marco Polo Motel

Thank you for your kind words and lovely review. We look forward to welcoming you again.

4 out of 5

Posted by on 10 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by Marco Polo Motel

Thank you for your rating/review.

5 out of 5
The 1 bedroom room was perfect for our little family. Loved the bed!

Posted by on 20 May 2019

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Comment from Hotel Management

25 Jun. 2019 by Marco Polo Motel

Thank you, the beds are definitely lovely. We look forward to seeing you again.

5 out of 5

Posted by on 6 May 2019

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Comment from Hotel Management

25 Jun. 2019 by Marco Polo Motel

Thank you for your review/rating.

About the Best Western Marco Polo Mackay

Location 46 Nebo Road, West Mackay, QLD 4740

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Marco Polo Mackay offers its guests an outdoor pool and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. Tour/ticket assistance, multilingual staff, and a garden are also featured at the business-friendly Best Western Marco Polo Mackay. Free self parking is available. This 4-star Mackay hotel is smoke free.

  • 38 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (5.1 km / 3.2 mi)
  • Train station: Mackay Station (4.5 km / 2.8 mi)
  • Parking: Free self parking

Room Amenities

Best Western Marco Polo Mackay offers 38 air-conditioned accommodations with minibars and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy full breakfast on weekends from 7:00 AM and 9:00 AM.

Rialto - This restaurant specializes in regional cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a steam room.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:00 PM. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

The front desk at this property is open daily from 7:00 AM - 9:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 15.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • No rollaway/extra beds available
  • No lifts

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 25 per person (approximately)
  • Crib (infant bed) fee: AUD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Marco Polo Mackay Motel
  • Best Western Marco Polo Motel
  • Best Western Marco Polo
  • Marco Polo Mackay West Mackay
  • Best Western Marco Polo Mackay Hotel
  • Best Western Marco Polo Mackay West Mackay
  • Best Western Marco Polo Mackay Hotel West Mackay

You should know

  • Pool access available from 8:00 AM to 9:00 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.