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Hotel Description

At Best Western Marco Polo Mackay you'll be 1.7 km (1.1 mi) from Jubilee Park and 1.7 km (1.1 mi) from Mackay Enertainment and Convention Centre. Highlights at this motel include a restaurant, an outdoor swimming pool and free self parking.

Free WiFi, flat-screen TVs and coffee/tea makers are featured in all 38 rooms. Fridges and room service make in-room dining easy, and minibars provide refreshments. Ceiling fans, hairdryers and irons/ironing boards are also available.

The restaurant, Rialto, serves regional cuisine and is open for breakfast and dinner. The motel's own bar/lounge is a nice place to enjoy a drink. Other amenities include free WiFi in public areas, a steam room and laundry facilities. Full breakfast is available at weekends between 7:00 AM and 9:00 AM.

Places within a 30-minute walk of this 4-star West Mackay motel include Caneland Central and Bluewater Lagoon.

Executive Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$100* Per night/room 13 Nov. - 14 Nov.

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite, 2 Bedrooms, Non Smoking

Bed Count 3 Twin Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Multiple Beds, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Best Western Marco Polo Mackay ratings based on 268 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Marco Polo Mackay

Everyone (128) Couples (83) Family (60)
5 out of 5
Clean room, comfortable beds. Great for a quick overnight stay.

Posted by on 1 Sep. 2019

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Comment from Hotel Management

1 Sep. 2019 by Marco Polo

Thank you for the great review. Hopefully we can welcome you again some time.

5 out of 5
We have stayed at the Marco Polo before, it’s always a comfortable and pleasant experience.

Posted by on 25 Aug. 2019

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Comment from Hotel Management

26 Aug. 2019 by Marco Polo

Thank you for the great review, glad you enjoyed your stay with us and we hope to welcome you again soon.

4 out of 5

Posted by on 15 Aug. 2019

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Comment from Hotel Management

16 Aug. 2019 by Reception

Thank you for your review. We hope to welcome you again.

5 out of 5
our room was just what we wanted, comfy beds and very clean. Staff were very helpful and friendly. Breakfast at the restaurant was inexpensive and lovely.

Posted by on 11 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by Reception

Sarah, Thank you for the lovely review. Hopefully we can welcome you again some time.

5 out of 5
Property well located for most centrally located activities. Managers very obliging for an early arrival. All aspects of this property geared to the travelling public for a home away from home.

Posted by on 11 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by Marco Polo Motel

Thank you for your kind words and lovely review. We look forward to welcoming you again.

4 out of 5

Posted by on 10 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by Marco Polo Motel

Thank you for your rating/review.

5 out of 5
The 1 bedroom room was perfect for our little family. Loved the bed!

Posted by on 20 May 2019

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Comment from Hotel Management

25 Jun. 2019 by Marco Polo Motel

Thank you, the beds are definitely lovely. We look forward to seeing you again.

5 out of 5

Posted by on 6 May 2019

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Comment from Hotel Management

25 Jun. 2019 by Marco Polo Motel

Thank you for your review/rating.

4 out of 5
Sur une rue assez fréquentée, un peu à l'écart du centre un motel de bonne qualité pour un séjour court.

Posted by on 4 May 2019

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Comment from Hotel Management

25 Jun. 2019 by Marco Polo Motel

Thank you for your review.

5 out of 5
Great helpful staff. Accommodating. Comfy real king bed.

Posted by on 4 Mar. 2019

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Comment from Hotel Management

12 Mar. 2019 by Best Western Marco Polo

So glad you enjoyed your stay, we try to make everyone's stay as comfortable as possible. Look forward to seeing you again Leanne & Derran

About the Best Western Marco Polo Mackay

Location 46 Nebo Road, West Mackay, QLD 4740

Property Features

Best Western Marco Polo Mackay offers its guests an outdoor pool and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business centre. Tour or ticket assistance, multilingual staff, and a garden are also featured at the business-friendly Best Western Marco Polo Mackay. Free self parking is available. This 4-star West Mackay motel is smoke free.

  • 38 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (5.2 km / 3.2 mi)
  • Train station: Mackay Station (4.5 km / 2.8 mi)
  • Parking: Free self parking

Room Amenities

Best Western Marco Polo Mackay offers 38 forms of air-conditioned accommodation with minibars and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Fridge
  • Coffee maker
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy a full breakfast on weekends from 7:00 AM and 9:00 AM.

Rialto – This restaurant specialises in regional cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool and a steam room.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:00 PM.
If you are planning to arrive after 9:00 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 7:00 AM - 9:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 15 per stay.

Pets

  • No pets allowed

Policies

Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service. Contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 25 per person (approximately)
  • Crib (infant bed) fee: AUD 15 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Marco Polo Mackay Motel
  • Best Western Marco Polo Motel
  • Best Western Marco Polo
  • Marco Polo Mackay West Mackay
  • Best Western Marco Polo Mackay Motel
  • Best Western Marco Polo Mackay West Mackay
  • Best Western Marco Polo Mackay Motel West Mackay
url importing https://www.wotif.com/Mackay-Hotels-Best-Western-Marco-Polo-Mackay.h34472-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.