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4.3 out of 5

"Suoer comfortable bed and very clean facilities. " More

By a verified traveller on Sat 24 Jul 2021

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Hotel Description

At Best Western Marco Polo Mackay you'll be 1.7 km (1.1 mi) from Jubilee Park and 1.7 km (1.1 mi) from Mackay Enertainment and Convention Centre. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

All 38 rooms feature free WiFi, flat-screen TVs, and coffee/tea makers. Refrigerators and room service make in-room dining convenient. Ceiling fans, hair dryers, and phones are also available. Housekeeping is available on request.

The restaurant, Rialto, serves regional cuisine and is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the spa tub, sauna, and pool loungers. Additionally, you'll find free WiFi in public areas and laundry facilities. Full breakfast is available on weekends between 7:00 AM and 9:00 AM.

Places within a 30-minute walk of this 4-star West Mackay hotel include Caneland Central and Bluewater Lagoon.

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$118* Per night/room 29 Jul. - 30 Jul.

Family Suite, 2 Bedrooms, Non Smoking

Bed Count 3 Twin Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Multiple Beds, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Best Western Marco Polo Mackay ratings based on 273 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Marco Polo Mackay

Everyone (131) Couples (81) Family (65)
5 out of 5
Suoer comfortable bed and very clean facilities.

Posted by on 24 Jul. 2021

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5 out of 5
Very nice rooms and very clean

Posted by on 10 Jul. 2021

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5 out of 5
Very close to the Highway, optimal for a quick, early departure the next morning.

Posted by on 5 Jul. 2021

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Comment from Hotel Management

9 Jul. 2021 by Marco Polo Motel

We appreciate you taking the time to let everyone know your satisfaction and we look forward to a return visit. Many Thanks

5 out of 5
Great friendly service, great room

Posted by on 2 Jul. 2021

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Comment from Hotel Management

9 Jul. 2021 by Marco Polo Motel

We appreciate you taking the time to let everyone know your satisfaction and we look forward to a return visit. Many Thanks

5 out of 5

Posted by on 28 Jun. 2021

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Comment from Hotel Management

9 Jul. 2021 by Marco Polo Motel

We appreciate you taking the time to let everyone know your satisfaction and we look forward to a return visit. Many Thanks

4 out of 5

Posted by on 27 Jun. 2021

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Comment from Hotel Management

9 Jul. 2021 by Marco Polo Motel

We appreciate you taking the time to let everyone know your satisfaction and we look forward to a return visit. Many Thanks

5 out of 5

Posted by on 6 Jun. 2021

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Comment from Hotel Management

28 Jun. 2021 by Marco Polo

Thank you for your feedback.

5 out of 5

Posted by on 1 Jun. 2021

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Comment from Hotel Management

15 Jun. 2021 by Matt

we are really happy your happy cheers

5 out of 5

Posted by on 13 May 2021

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Comment from Hotel Management

7 Jun. 2021 by Matt

Great score thanks for spending the time

5 out of 5
Very friendly staff. The best beds.

Posted by on 11 May 2021

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Comment from Hotel Management

7 Jun. 2021 by Matt

Maybe our best feature is our great beds Thanks

About the Best Western Marco Polo Mackay

Location 46 Nebo Road, West Mackay, QLD 4740

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Marco Polo Mackay offers its guests an outdoor pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. Tour/ticket assistance, multilingual staff, and a garden are also featured at the business-friendly Best Western Marco Polo Mackay. Free self parking is available. This 4-star Mackay hotel is smoke free.

  • 38 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (5.1 km / 3.2 mi)
  • Train station: Mackay Station (4.5 km / 2.8 mi)
  • Parking: Free self parking

Room Amenities

Best Western Marco Polo Mackay offers 38 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekends from 7:00 AM and 9:00 AM.

Rialto - This restaurant specializes in regional cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

The front desk at this property is open daily from 7:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 15.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 25 per person (approximately)
  • Crib (infant bed) fee: AUD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Marco Polo Mackay Motel
  • Best Western Marco Polo Motel
  • Best Western Marco Polo
  • Marco Polo Mackay West Mackay
  • Best Western Marco Polo Mackay Hotel
  • Best Western Marco Polo Mackay West Mackay
  • Best Western Marco Polo Mackay Hotel West Mackay

You should know

  • Pool access available from 8:00 AM to 9:00 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.