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4.2 out of 5

"It was a good location and had everything we needed. " More

By a verified traveller on Sat 18 Sep 2021

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Hotel Description

At Oaks Mackay Rivermarque Hotel you'll be within a short 5-minute stroll of Bluewater Lagoon and Caneland Central. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a spa tub.

Flat-screen TVs with cable channels are featured in all 73 rooms, and you can enjoy free WiFi, hair dryers, and phones. Room service, free toiletries, and wardrobes or closets are also available. Change of towels is available on request.

This smoke-free hotel offers free WiFi in public areas, a fitness center, and has express check-out. Added amenities include a coffee shop/café, dry cleaning/laundry services, and tour/ticket assistance. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 8:30 AM. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4-star Mackay hotel include Artspace Mackay and Jubilee Park.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$172* Per night/room 9 Oct. - 10 Oct.

Executive Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms ( Breakfast for 2 guests )

Bed Count 2 King Beds Maximum Occupancy 2 Max

Executive Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Oaks Mackay Rivermarque Hotel ratings based on 216 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Mackay Rivermarque Hotel

Everyone (135) Couples (39) Business (5) Family (25)
4 out of 5
It was a good location and had everything we needed.

Posted by on 18 Sep. 2021

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3 out of 5
Property wasn't clean properly and had ants all through it. When we told staff there was ants throughout the room they didn't apologies but just said they come in when its wet.

Posted by on 15 Jul. 2021

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3 out of 5
Not to bad , air con wasn’t the best , checked dust filters , absolutely full of dust , disgusting,,

Posted by on 19 Jun. 2021

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Comment from Hotel Management

20 Jun. 2021 by Oaks Mackay Rivermarque Team

Dear Anonymous, Please accept our apologies regarding the air conditioning filters. Please know this is not our normal cleaning standard and we will address this with our team. We do hope you will stay with us again so that we can turn this around. Kind Regards,

1 out of 5
Double booked room. Very embarrassing, at least he had pajamas on

Posted by on 12 Jun. 2021

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Comment from Hotel Management

20 Jun. 2021 by Oaks Mackay Rivermarque Team

Dear Anonymous, We are terribly sorry for this mix up. Please know it is not our standard of service and we will address this with our front office team directly. We do hope to have a chance to welcome you back and turn this around. Kind Regards,

4 out of 5
The restaurant was closed and we had to go elsewhere to eat.

Posted by on 7 May 2021

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Comment from Hotel Management

20 Jun. 2021 by Oaks Mackay Rivermarque Team

Dear Anonymous, We are sorry to hear you were unable to dine at our restaurant. At the present time we have had some sudden changes with our restaurant which has forced it to close. We hope to have it up and running very soon. We are pleased to see you enjoyed the other aspects of your stay and look forward to welcoming you back. Kind Regards,

5 out of 5
Staff were fantastic. Room was very clean. Unfortunately the restaurant wasn’t open. All in all a great place for a stop over.

Posted by on 22 Mar. 2021

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2 out of 5

Posted by on 15 Feb. 2021

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2 out of 5

Posted by , from Brisbane on 24 Nov. 2020

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3 out of 5
Communication between front desk staff and paying guests needs some attention. During our stay the duty day desk attendant and the evening attendant was obviously lacking in communication on crossover. The evening manager was extremely obliging, considerate and helpful (as best she could be) but the day guy seemed to want to undo anything she had suggested. This simply complicated our experience. Our suggestion is to channel some much needed training in efficiency and dealing with guests to your day representative.

Posted by , from Woody Point Qld on 26 Oct. 2020

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1 out of 5
Website said meals were available which was not the case on arrival the kitchen was closed and this was not communicated until we tried to order food. We advised them about the website and they confirmed that they were aware of the website and was sitting with there IT to fix. Fire alarm went off in the building and had to evacuate no explanation still no idea what happened.

Posted by , from Bowen Qld on 21 Oct. 2020

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About the Oaks Mackay Rivermarque Hotel

Location 55-63 River Street, Mackay, QLD 4740

Property Features

Along with a restaurant, there's a coffee shop/café on site. WiFi is free in public spaces. Oaks Mackay Rivermarque Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. Oaks Mackay Rivermarque Hotel also features tour/ticket assistance, dry cleaning/laundry services, and room service (during limited hours). Parking is available for a fee. This 4-star Mackay hotel is smoke free.

  • 73 guestrooms or units
  • 9 levels
  • Dining venue
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Express check-out
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Mackay Station (5 km / 3.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Oaks Mackay Rivermarque Hotel offers 73 air-conditioned accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with premium cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Shower
  • Cribs (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM and 8:30 AM.

Oaks Mackay Rivermarque Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:30 PM

Special check-in instructions:

The front desk is open daily from 6 AM - 10:30 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6 AM - 10:30 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per day.
  • Cribs (infant beds) are available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer.

  • Parking height restrictions apply
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 20 and AUD 30 for adults, AUD 10 and AUD 15 for children (approximately)
  • Fee for in-room wireless Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • Secured self parking fee: AUD 5.00 per day
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: AUD 49.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Rivermarque
  • Oaks Rivermarque Aparthotel
  • Oaks Rivermarque Aparthotel Mackay
  • Oaks Rivermarque Mackay
  • Rivermarque
  • Oaks Rivermarque
  • Oaks Mackay Rivermarque
  • Oaks Rivermarque Mackay
  • Oaks Mackay Rivermarque Hotel Hotel
  • Oaks Mackay Rivermarque Hotel Mackay
  • Oaks Mackay Rivermarque Hotel Hotel Mackay
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.