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4.4 out of 5

"Very clean, staff were exceptionally helpful and friendly. Beautiful restaurant " More

By a verified traveller on Sat 14 Jan 2023

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Hotel Description

Mantra Mackay places you in the center of Mackay, steps from Great Barrier Reef and within a short 5-minute stroll of Mackay Marina Village & Shipyard. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a marina.

For a drink, you can stop by the hotel's own lounge bar. 4844 square feet (450 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, a gym, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends between 6:30 AM and 10:00 AM. There's also the convenience of free self parking.

With a stay at this 4-star Mackay Harbour hotel, you'll be 0.7 km (0.4 mi) from Harbour Beach and 3.7 km (2.3 mi) from Water Bird Habitat Conservation Area.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$176* Per night/room 5 Feb. - 6 Feb.

Executive Room, 1 Queen Bed, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Mantra Mackay ratings based on 491 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Mackay

Everyone (235) Couples (175) Business (1) Family (82)
5 out of 5
Very clean, staff were exceptionally helpful and friendly. Beautiful restaurant

Posted by on 14 Jan. 2023

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Comment from Hotel Management

18 Jan. 2023 by Kerry

We appreciate you taking the time to review your recent stay and we look forward to welcoming you back again at some time in the future.

5 out of 5
The only place to stay in Mackay, a home away from home, comfortable beds, great water pressure in the shower, and the staff prepared to go the extra mile.

Posted by on 4 Dec. 2022

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Comment from Hotel Management

6 Dec. 2022 by Mantra

Thank you for your review

5 out of 5
Lovely clean place great peaceful relaxing weekend away

Posted by on 2 Dec. 2022

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Comment from Hotel Management

2 Dec. 2022 by Kerry

We thank you for taking the time to review your recent stay and look forward to welcoming you back again in the future

5 out of 5

Posted by on 11 Oct. 2022

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5 out of 5
The friendliness of the staff really make your stay amazing, the rooms are clean and comfortable and the views are brilliant. The restaurant has a great menu and good wine list.

Posted by on 10 Oct. 2022

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Comment from Hotel Management

31 Oct. 2022 by Mantra Mackay

We thank you for your review

5 out of 5
Very relaxing place and top professional staff.

Posted by on 4 Sep. 2022

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Comment from Hotel Management

6 Sep. 2022 by Mantra Mackay

Thanks very much, Ricky. We look forward to welcoming you back sometime in the future.

5 out of 5
.

Posted by on 27 Aug. 2022

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Comment from Hotel Management

28 Aug. 2022 by Mantra Mackay

Thank you, Amy. We're glad you had a good stay and look forward to welcoming you back in the future.

4 out of 5

Posted by on 25 Jul. 2022

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Comment from Hotel Management

7 Nov. 2022 by Mantra Mackay

We thank you for taking the time to review your recent stay.

5 out of 5
Very friendly staff and comfy room

Posted by on 10 Jul. 2022

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Comment from Hotel Management

14 Jul. 2022 by Mantra

We thank you for taking the time to review your recent stay

5 out of 5
Fantastic location, great outlook over marina and very quiet for resting when travelling

Posted by on 27 Jun. 2022

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Comment from Hotel Management

28 Jun. 2022 by Kerry

We truly thank you for taking the time to review your recent stay and look forward to a return visit.

Property Features

Mantra Mackay offers its guests a marina, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 4844 square feet (450 square meters) and includes conference space. The business-friendly Mantra Mackay also features a terrace, a garden, and a picnic area. Free self parking is available. Smoking is allowed in designated areas at this 4-star Mackay hotel.

  • 1 building
  • 79 guestrooms or units
  • 7 levels
  • 4844 sq ft of conference space
  • 450 sq m of conference space
  • Built in 2005
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Mantra Mackay offers 79 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. 55-inch flat-screen televisions come with digital channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. This Mackay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchenette
  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Microwave
  • Espresso maker
  • Electric kettle
  • Kitchenware
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 6:30 AM to 10:00 AM.

Mantra Mackay has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 4
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free: Maximum age 1
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 15.00 and AUD 40.00 for adults, AUD 10.00 and AUD 20.00 for children (approximately)
  • Late check-out fee: AUD 100.00
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 25.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarion Hotel Mackay
  • Clarion Hotel Mackay Marina
  • Clarion Hotel Marina
  • Clarion Hotel Marina Mackay
  • Clarion Mackay Marina
  • Mackay Marina
  • Marina Mackay
  • Clarion Mackay
  • Mackay Clarion
  • Mantra Mackay Hotel
  • Mackay Marina Hotel
  • Clarion Hotel Mackay Marina
  • Mantra Mackay Mackay Harbour
  • Mantra Mackay Hotel Mackay Harbour

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Up to 4 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.