4.2 out of 5

"have stayed before at this hotel and always good but this time on the sat night they had a wedding in the grounds right beside the hotel rooms with th ... " More

By a verified traveller on Mon 06 Aug 2018

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Hotel Description

At Ocean International you'll be 1.7 km (1.1 mi) from Harrup Park and 3.2 km (2 mi) from Queens Park Orchid House. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self parking.

You can enjoy TVs with cable channels, and all 46 rooms feature coffee/tea makers, phones and irons/ironing boards.

At the hotel's own bar/lounge, you can stop for a drink. Enjoy the spa tub and sauna. Conference space and a meeting room are among the business amenities offered. Other amenities include free WiFi in public areas, coffee/tea in a common area and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6 AM and 9 AM and on weekends between 7:30 AM and 9:30 AM.

With a stay at this 3-star South Mackay hotel, you'll be 3.8 km (2.4 mi) from Mackay Enertainment and Convention Centre and 4 km (2.5 mi) from Artspace Mackay.

Standard Room, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$110* Per night/room 30 Aug. - 31 Aug.

Executive Room, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Non Smoking, Kitchenette

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Standard Room, Balcony (Pacific Room)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean International ratings based on 135 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ocean International

Everyone (73) Couples (30) Family (30)
1 out of 5
Horrible. If you want some rest for your vacation and have a good night sleep this is not the place to be. All they care about is hosting parties and loud music goes on till midnight. Then when one party finishes another carries on in the room, walls are paper thin, you can hear everything the next door says or do, been it party noise or whatever you could imagine. Not worth the money.

Posted by on 25 Aug. 2019

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Comment from Hotel Management

26 Aug. 2019 by Kevin

Thank you, we really do appreciate your feedback. Although it was extremely disappointing to hear of your experience and we sincerely apologize for this, as any disruption to our guest’s stay is of our greatest concern. We are conducting an internal review to ensure we are totally focused on achieving the maximum guest satisfaction levels and where our guest experience is of our highest importance. Kind regards,

4 out of 5

Posted by on 27 May 2019

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Comment from Hotel Management

27 May 2019 by Kevin

Thank you! We appreciate your feedback.

5 out of 5
Hannah and her team run a great operation. Will stay again

Posted by on 26 May 2019

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Comment from Hotel Management

27 May 2019 by Kevin

Thank you! We appreciate your feedback.

4 out of 5
The rooms are older but very clean, staff are friendly, location is nice (right near the beach, so you can switch off the aircon), and facilities are good. The sauna was an unexpected surprise, which we were grateful for (in conjunction with the pool) after a day's driving. We chose to stop here again on our way home.

Posted by on 10 Jan. 2019

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Comment from Hotel Management

15 Jan. 2019 by Kevin

Thank you for your review. We look forward to seeing you again.

5 out of 5
Lovely large room with balcony view very clean .off street parking and fabulous room services. Highly recommend. We travelled for holiday to visit family

Posted by on 29 Dec. 2018

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Comment from Hotel Management

15 Jan. 2019 by Kevin

We appreciate your feedback. Thank you for submitting a review.

4 out of 5
In great location with fantastic views over the marina

Posted by on 26 Dec. 2018

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Comment from Hotel Management

15 Jan. 2019 by Kevin

Thank you for review.

5 out of 5

Posted by on 16 Dec. 2018

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Comment from Hotel Management

17 Dec. 2018 by Kevin

Thank you for your review!

5 out of 5
Great welcoming staff who made you feel at home. It was nice that they could make me breakfast as free mybearly morning presentation

Posted by on 5 Dec. 2018

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Comment from Hotel Management

17 Dec. 2018 by Kevin

Thank you for your great review, we look forward to welcoming you again.

4 out of 5
Great Location and on beautiful Parkland and Illawong Beach! Very nice facilities especially for families!!

Posted by , from Airlie Beach on 4 Oct. 2018

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Comment from Hotel Management

9 Oct. 2018 by Kevin

Thank you for your review. Glad to hear took advantage of the beach, parkland and hotel facilities. Looking forward to seeing you again.

3 out of 5

Needs a lot of work

Didn’t live up to expectations. The rooms may have been nice in the 70’s. But are certainly ready for a make over. Room service was late and cold. Trying to find a staff member was like going on an expedition. Given they haven’t updated the rooms I suppose I shouldn’t have been surprised there was no way to contact staff when standing at reception. Overall very disappointing

Posted by , from Dalby on 11 Aug. 2018

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Comment from Hotel Management

15 Aug. 2018 by Kevin

Thank you for taking time to post a review. I’m sorry to hear that you did not enjoy your stay with us particularly the services. Our management team will carefully look into this matter and address accordingly. We hope to have the chance to serve you again soon.

Property Features

Ocean International offers its guests an outdoor pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. The business-friendly Ocean International also features a garden, coffee/tea in common area, and complimentary newspapers in the lobby. Free self parking is available. This 3-star South Mackay hotel is smoke free.

  • 46 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY)
  • Train station: Mackay Station (5.6 km / 3.5 mi)
  • Parking: Free self parking

Room Amenities

Ocean International offers 46 forms of accommodation with an iron/ironing board. Televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower. Housekeeping is provided on a daily basis.

  • Television
  • Cable channels
  • Fridge
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Telephone
  • Iron and ironing board
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 9 AM and at the weekend from 7:30 AM to 9:30 AM.

On-site venue – This poolside restaurant specialises in Eastern European cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Guests planning to arrive outside of normal check-in hours must contact this property in advance for check-in instructions and an access code. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Only service animals are allowed
  • Number of children who can stay for free – 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 2.90 and AUD 22.90 for adults, and AUD 2.90 and AUD 22.90 for children (approximately)
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ocean International
  • Ocean International Hotel
  • Ocean International Hotel Mackay
  • Ocean International Mackay
  • Ocean International Hotel South Mackay
  • Ocean International South Mackay
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.