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4.4 out of 5

"Over all for the price I paid, it was pretty good value for money " More

By a verified traveller on Mon 10 Aug 2020

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Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$99* Per night/room 5 Sep. - 6 Sep.

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

At ibis Mackay you'll be 3.6 km (2.2 mi) from Bakers Creek Conservation Park and 4.2 km (2.6 mi) from Harrup Park. Highlights at this hotel include in-room free WiFi, free Internet, and LED TVs.

All 152 rooms feature cable TV, coffee/tea makers, and safes. Refrigerators and round-the-clock room service make in-room dining convenient. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Hair dryers, phones, and irons/ironing boards are also available.

TurBARlence serves Modern European cuisine and is open for breakfast, brunch, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Business amenities include a 24-hour business center and a meeting room. Added amenities include free WiFi in public areas, a fitness center, and a coffee shop/café. Buffet breakfast is available daily between 6 AM and 10 AM. There's also the convenience of free self parking.

Sights within a 10-minute drive of this 4-star South Mackay hotel include Mackay Leisure Centre and Mackay Enertainment and Convention Centre.

ibis Mackay ratings based on 138 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for ibis Mackay

Everyone (105) Couples (6) Business (7) Family (11)
3 out of 5
Over all for the price I paid, it was pretty good value for money

Posted by on 10 Aug. 2020

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Comment from Hotel Management

12 Aug. 2020 by Adriette

Thank you for your feedback. I am glad you enjoyed your stay and we look forward to welcome you back soon. Kind Regards,

4 out of 5

Posted by on 17 Jun. 2020

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Comment from Hotel Management

3 Jul. 2020 by Adriette

Thank you for the great score. We look foward to welcome you back. Kind Regards,

5 out of 5

Posted by on 15 Apr. 2020

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Comment from Hotel Management

5 May 2020 by Adriette

Thank for 5 out of 5. It is great to have such positive feedback during a difficult time for everyone. We look forward to your next visit. Kind Regards,

5 out of 5
Close Proximity to airport and great service. Good room rates

Posted by , from Mackay on 23 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Adriette

Thank you Shelley, appreciate your great feedback and we look forward to welcome you back. Kind Regards,

4 out of 5
Bit slow to get a feed sat there for 20 minutes before I got served

Posted by on 5 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Adriette

Thank you for your feedback and I am sorry to hear about your experience in the restaurant. I will certainly follow up with the team to ensure it does not happen again. We hope to welcome you back to better serve you next time. Kind Regards,

5 out of 5
Clean good value close to airport and comfortable bed

Posted by on 4 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Adriette

Thank you for your great feedback. We look forward to welcome you back soon. Kind Regards,

4 out of 5
In room entertainment system advertised multiple services and capabilities including screen mirroring. To be fair it also noted a mix of ages in in-room devices and therefore support. Tv did not support screen mirroring and no obvious access to cable connection to tv; therefore no access on big screen to personal entertainment sources. Otherwise service & room was good.

Posted by on 23 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Adriette

Thank you for your valuable feedback. We will certainly look into the options of playing your own entertainment, as this will certainly enhance your in room experience. I do apologise for the inconvenience it has caused and I hope to welcome you back soon. Kind Regards,

5 out of 5
Aside of the proximity to the airport, it was clean, modern and to top it off Shannon who checked me in was one of the loveliest people I’ve ever had to deal with. She was so welcoming and friendly. I would go back and stay just because of the service I received from her

Posted by on 8 Jan. 2020

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Comment from Hotel Management

11 Jan. 2020 by Ibis Mackay

Hi there, Thank you so much for your kind words. I will be sure to pass it onto Shannon. Shannon is new to our reception team and we are so happy she is fitting in well! Thank you so much!

4 out of 5
quite, friendly staff, nice beds, meals were good bar prices a little expensive. a little out of town but over all nice place to stay

Posted by on 16 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by Adriette

Thank you, appreciate your feedback and we look forward to your next visit. Kind Regards,

5 out of 5
So easy to get in and out of for flights. Staff were friendly

Posted by on 8 Dec. 2019

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Comment from Hotel Management

9 Dec. 2019 by Adriette

Thank you, we appreciate your great feedback. Kind Regards,

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and a meeting room are available. Public spaces have free WiFi and wired Internet. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly ibis Mackay. Free self parking is available. This 4-star Mackay hotel is smoke free.

  • 1 building
  • 152 guestrooms or units
  • 7 levels
  • Built in 2015
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (1.7 km / 1.1 mi)
  • Train station: Mackay Station (2.9 km / 1.8 mi)
  • Parking: Free self parking

Room Amenities

Ibis Mackay offers 152 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. LED televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

TurBARlence - This pub specializes in Modern European cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 11 and AUD 25 for adults, AUD 11 and AUD 25 for children (approximately)
  • Late check-out fee: AUD 60 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ibis Mackay Hotel
  • ibis Mackay
  • ibis Mackay Hotel
  • ibis Mackay South Mackay
  • ibis Mackay Hotel South Mackay

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.