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4.4 out of 5

"Front entry to reception needs to be cleaned IE,glass entry doors and outdoor tiled entry needs pressure cleaning " More

By a verified traveller on Wed 10 Aug 2022

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Hotel Description

At ibis Mackay you'll be 3.6 km (2.2 mi) from Bakers Creek Conservation Park and 4.2 km (2.6 mi) from Harrup Park. Highlights at this hotel include in-room free WiFi, free Internet, and LED TVs.

TurBARlence serves Modern European cuisine and is open for breakfast, brunch, lunch, and dinner. At the hotel's own lounge bar, you can stop for a drink. Business amenities include a 24-hour business center and a meeting room. Added amenities include free WiFi in public areas, a gym, and a coffee shop/cafe. Buffet breakfast is available daily between 6 AM and 10 AM. There's also the convenience of free self parking.

Sights within a 10-minute drive of this 4-star South Mackay hotel include Mackay Leisure Centre and Mackay Enertainment and Convention Centre.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$99* Per night/room 4 Sep. - 5 Sep.

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

ibis Mackay ratings based on 180 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for ibis Mackay

Everyone (129) Couples (14) Business (7) Family (14)
4 out of 5
Front entry to reception needs to be cleaned IE,glass entry doors and outdoor tiled entry needs pressure cleaning

Posted by on 10 Aug. 2022

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2 out of 5
Aircon system was set at a very low temperature and could not be adjusted. Also it was noisy and I could not sleep. Also the name of the property is misleading, it should be 'Macķay Airport', not 'Mackay '. I also blame Wotif.com.au for allowing this. A

Posted by on 18 Jul. 2022

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Comment from Hotel Management

4 Aug. 2022 by Adriette

Dear Mark, Thank you for your feedback and I am sorry to hear about the temperature in your room. I hope you will give us another chance to better serve you in the near future. Kind Regards,

2 out of 5
Very disappointed, no cover car park, got drenched unloading and walking to reception. Mattress was worn out, lay on the bed and roll in the middle, very uncomfortable sleep. Would stay their again, no!

Posted by on 4 Jul. 2022

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Comment from Hotel Management

4 Aug. 2022 by Adriette

Dear Pat, Thank you for your feedback and I am sorry to hear about your experience. I hope you will give us another chance to better server you in the near future. Kind Regards,

5 out of 5
All good

Posted by on 2 Jul. 2022

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Comment from Hotel Management

4 Jul. 2022 by Adriette

Thank you Gavin, hope to see you back soon. Kind Regards,

4 out of 5
Good for a night

Posted by , from Mackay on 2 Jul. 2022

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Comment from Hotel Management

4 Jul. 2022 by Adriette

Thank you Sonya, I am glad you were able to have a good night's rest. We hope to welcome you back soon. Kind Regards,

5 out of 5
The room I had was very nice and comfortable. Good bed and nice bathroom. Very good.

Posted by on 30 Jun. 2022

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Comment from Hotel Management

4 Jul. 2022 by Adriette

Thank you Clayton, we appreciate your feedback and we hope to welcome you back soon. Kind Regards,

3 out of 5
It was good value but not the best service

Posted by on 30 Jun. 2022

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Comment from Hotel Management

4 Jul. 2022 by Adriette

Dear Diane, Thank you for your feedback and I am sorry to hear the service was lacking. I will certainly follow up with the team to ensure we always give the best customer service possible. Kind Regards,

3 out of 5
A lot of noise from neighbouring units until around 11pm. rang reception to complain but there was no answer. Breakfast on weekends is not buffet and due to staff shortages service was very slow we waited 50min for breakfast and it what was served was not great. Bedding was comfortable and the room had everything you needed for a brief stay.

Posted by on 5 Jun. 2022

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Comment from Hotel Management

13 Jun. 2022 by Adriette

Dear Natasha, Thank you for sharing your experience. I am sorry to hear about your breakfast experience. I will certainly review the factors that contributed to your experience to ensure it does not happen again. I hope you will give us a chance to better serve you in the near future. Kind Regards,

4 out of 5

Posted by on 27 May 2022

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Comment from Hotel Management

13 Jun. 2022 by Adriette

Thank you Brenden for the great score. We hope to welcome you back soon. Kind Regards,

5 out of 5

Posted by on 12 May 2022

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Comment from Hotel Management

12 May 2022 by Adriette

Thank you Darren for the great score. Sincerely

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and a meeting room are available. Public spaces have free WiFi and wired Internet. A fitness center, a terrace, and tour/ticket assistance are also featured at the eco-friendly ibis Mackay. Free self parking is available. This 4-star Mackay hotel is smoke free.

  • 1 building
  • 152 guestrooms or units
  • 7 levels
  • Built in 2015
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Mackay Station (2.9 km / 1.8 mi)
  • Parking: Free self parking

Room Amenities

Ibis Mackay offers 152 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. LED televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Mackay hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

TurBARlence - This pub specializes in Modern European cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 11 and AUD 25 for adults, AUD 11 and AUD 25 for children (approximately)
  • Late check-out fee: AUD 60 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ibis Mackay Hotel
  • ibis Mackay
  • ibis Mackay Hotel
  • ibis Mackay South Mackay
  • ibis Mackay Hotel South Mackay

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.