4.5 out of 5

"Nice place great stay good bed nice meals friendly staff good parking " More

By a verified traveller on Tue 14 Aug 2018

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Hotel Description

At ibis Mackay, you'll be 4.2 km (2.6 mi) from Harrup Park and 5.1 km (3.2 mi) from Mackay Leisure Centre. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LED TVs.

You can enjoy cable TV, coffee/tea makers and safes, featured in all 152 rooms. In-room dining is easy with amenities like fridges and round-the-clock room service. Premium bedding and free toiletries are nice touches to enhance your stay. Additionally, hairdryers, phones and irons/ironing boards are available.

TurBARlence serves Modern European cuisine and is open for breakfast, brunch, lunch and dinner. For a drink, you can stop by the hotel's own bar/lounge. Business amenities include a 24-hour business centre and a meeting room. Other amenities include free WiFi in public areas, a fitness centre and a coffee shop/café. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also the convenience of free self parking.

Sights within a 10-minute drive of this 4-star South Mackay hotel include Mackay Enertainment and Convention Centre and Pioneer Valley.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$94 per night

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Business Room, Partial Sea View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

ibis Mackay ratings based on 113 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for ibis Mackay

Everyone (96) Couples (4) Business (7) Family (3)
4 out of 5
Bathroom too small, bed wasnt right and pillow too soft

Posted by on 23 Jun. 2019

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5 out of 5
We missed our intended local flight to Proserpine after 2 connecting overseas flights and arrived after 9pm on Saturday night. It was a welcome relief to stay at the Ibis Mackay Airport. The room was clean and tidy, bed was like a cloud and we slept solidly until the next morning with the block out blinds. We asked for the possibility of a late checkout on the Sunday, and we were ever so grateful to have an additional 1/2 hour before being collected at 10.30am. The accommodation is convenient and affordable. We'll be back.

Posted by on 17 Jun. 2019

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Comment from Hotel Management

21 Jun. 2019 by Adriette

Thank you for sharing your experience. It is great to hear you enjoyed your stay and could rest after flight disruptions. We hope to welcome you back soon. Kind Regards,

4 out of 5
Next to airport, ideal for travellers and business

Posted by on 10 Jun. 2019

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Comment from Hotel Management

11 Jun. 2019 by Adriette

Thank you for sharing your experience. We hope to welcome you back soon to Mackay. Kind Regards,

1 out of 5

Posted by on 7 May 2019

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Comment from Hotel Management

11 May 2019 by Adriette

I am sorry to see that you have scored us only 1 out of 5. Please let us know next time what we could improve on to ensure you enjoy your stay. Kind Regards,

4 out of 5
Convenient airport location. Clean. Well appointed. Not too big or wasteful.

Posted by on 5 May 2019

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Comment from Hotel Management

21 Jun. 2019 by Adriette

Thank you for your feedback. I am glad you enjoyed your stay and we look forward to welcome you back. Kind Regards,

5 out of 5
The staff are very welcoming and could not do enough for me

Posted by on 27 Apr. 2019

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Comment from Hotel Management

29 Apr. 2019 by Adriette

Thank you for sharing your experience. That is great to hear, and I will certainly pass your comments onto the hotel team. Kind Regards,

5 out of 5
The facilities was very good. Room was clean. The breakfast was lovely

Posted by on 9 Apr. 2019

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Comment from Hotel Management

11 Apr. 2019 by Adriette

Thank you for sharing your experience. I will certainly share y our comments with the team and we hope to see you back soon. Kind Regards,

4 out of 5

Posted by on 29 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by Adriette Meyer

Great to hear you had a relaxing stay. Hope to see you back soon. Kind Regards,

4 out of 5

Posted by on 18 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by Adriette Meyer

Thank you for taking the time to score our hotel. We hope you enjoyed your stay and we look forward to your next visit. Kind Regards,

4 out of 5

Posted by on 2 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by Adriette Meyer

Thank you for the great rating. Hope to see you back soon. Kind Regards,

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and a meeting room. WiFi and wired Internet are free in public spaces. A fitness centre, a terrace, and tour or ticket assistance are also featured at the business-friendly ibis Mackay. Self parking is free. This 4-star South Mackay hotel is smoke free.

  • 1 building
  • 152 guestrooms or units
  • 7 levels
  • Built in 2015
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business centre (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (0.7 km / 0.4 mi)
  • Train station: Mackay Station (2.9 km / 1.8 mi)
  • Parking: Free self parking

Room Amenities

Ibis Mackay offers 152 forms of air-conditioned accommodation with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. LED televisions come with cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and a hairdryer. This South Mackay hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

TurBARlence – This pub specialises in Modern European cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 11 and AUD 25 for adults, and AUD 11 and AUD 25 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ibis Mackay Hotel
  • ibis Mackay

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.