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3.6 out of 5

"Friendly, helpful staff. Nice touch with the Tim Tams and dog treats on arrival :) Highly recommended. Many thanks :) " More

By a verified traveller on Sun 18 Sep 2022

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Hotel Description

At Discovery Parks - Mackay you'll be 1.9 km (1.2 mi) from Water Bird Habitat Conservation Area and 2.2 km (1.4 mi) from Harbour Beach. Highlights at this holiday park include an outdoor swimming pool and in-room free WiFi.

TVs, coffee/tea makers, and irons/ironing boards are featured in all 30 accommodations. Housekeeping is not available.

Enjoy the kids' swimming pool and waterslide as well as access to a playground. Other amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. There's also the convenience of free self parking.

With a stay at this 3-star Mackay Harbour holiday park, you'll be 2.3 km (1.4 mi) from Mackay Marina Village & Shipyard and 3.7 km (2.3 mi) from Floodway Conservation Area.

Standard Studio - Sleeps 2

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$159* Per night/room 4 Oct. - 5 Oct.

Superior Studio - Sleeps 5

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Superior 1 Bedroom Cabin - Sleeps 6

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Standard Studio - Sleeps 4

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Studio - Sleeps 2

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Economy Studio - Sleeps 2

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Discovery Parks - Mackay ratings based on 115 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Discovery Parks - Mackay

Everyone (67) Couples (7) Family (37) Other (1)
5 out of 5
Friendly, helpful staff. Nice touch with the Tim Tams and dog treats on arrival :) Highly recommended. Many thanks :)

Posted by on 18 Sep. 2022

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4 out of 5
Great place to stay with children

Posted by on 21 Aug. 2022

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2 out of 5
The hot water in the shower was broken, after alerting to staff to the problem the response was surprise but with no offer of getting it fixed or alternative. A cold shower on a cold winters morning was definitely not how I wanted to start my day

Posted by on 22 Jul. 2022

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3 out of 5

Posted by on 22 Apr. 2022

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3 out of 5
The cabin we had had a used Band-Aid left on the shower partition & the benches hadn’t been cleaned. There was also hair in the shower & pubic hair in the toilet.

Posted by on 22 Dec. 2021

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2 out of 5
The pool and splash park were amazing. However, the units were not very clean. Staff were very friendly and helpful but overall a bit disappointing.

Posted by on 6 Mar. 2021

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Comment from Hotel Management

7 Mar. 2021 by Manager

Thank you for the feed back I am sorry to hear cabin cleanliness did not meet satisfactory standard Happy to hear you enjoyed pool & splash park

5 out of 5
It was very clean and a lovely atmosphere. Beautiful view and location.

Posted by on 3 Mar. 2021

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Comment from Hotel Management

3 Mar. 2021 by Manager

Thank you for your response Hope to see you again :)

5 out of 5
Was a very nice stay! Will be back for sure. Staff are very helpful

Posted by , from Emerald on 15 Jan. 2021

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Comment from Hotel Management

3 Mar. 2021 by Manager

Glad you enjoyed your stay, staff are always happy to help Hope we see you again

5 out of 5
Great location with everything we needed in the cabin. Kids had a great time!!

Posted by , from Gold Coast on 29 Nov. 2020

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3 out of 5
Needs an upgrade Window blinds, doors, very dirty, floors needed a mop, bathroom cabinet damaged, otherwise okay.

Posted by , from Mackay on 19 Sep. 2020

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Property Features

There's a snack bar/deli on site. Public spaces have free WiFi. Discovery Parks - Mackay offers its guests a children's pool, a waterslide, and an outdoor pool. Discovery Parks - Mackay also features barbecue grills, a garden, and a picnic area. Self parking is free. This 3-star Mackay holiday park is smoke free.

  • 30 guestrooms or units
  • Deli
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Discovery Parks - Mackay offers 30 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Cable television is provided. Bathrooms include showers. This Mackay holiday park provides complimentary wireless Internet access.

  • Television
  • Cable channels
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Iron and ironing board
  • Air conditioning

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 6 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8 AM - 6 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed (no fees)
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Protective clothing is not available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless food service / room service is not available

Hotel Names

  • BIG4 Mackay Marine Tourist Park Campground
  • BIG4 Marine Tourist Park Campground
  • BIG4 Mackay Marine Tourist Park
  • BIG4 Marine Tourist Park
  • BIG4 Mackay Marine Tourist Park Campsite Mackay Harbour
  • BIG4 Mackay Marine Tourist Park Mackay Harbour
  • Discovery Parks Mackay
  • BIG4 Mackay Marine Tourist Park
  • Discovery Parks - Mackay Holiday Park
  • Discovery Parks - Mackay Mackay Harbour
  • Discovery Parks - Mackay Holiday Park Mackay Harbour

You should know

  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Discovery Parks - Mackay.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.