Kooyong Hotel Deals & Reviews (Mackay, AUS)

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Mackay •1 Room

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Mackay • 1 Room

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Kooyong Hotel, Mackay, current page

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3.2 out of 5

See all 128 Wotif Reviews

"Had the basic amenities I was looking for. Although older it was clean and comfortable. Would stay again. " More

By a verified traveller on Mon 19 Aug 2019

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Hotel Description

At Kooyong Hotel you'll be 2.2 km (1.4 mi) from Bluewater Lagoon and 2.3 km (1.4 mi) from Caneland Central. Highlights at this hotel include free self parking and a bar/lounge.

You can enjoy TVs, coffee/tea makers, and ceiling fans, featured in all 13 rooms.

Sights within a 30-minute walk of this North Mackay hotel include Queens Park Orchid House and Artspace Mackay.

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

AU$64* Per night/room 10 May - 11 May

Standard Room (Queen)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Room (Queen 2 singles)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room (Queen Single)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Kooyong Hotel ratings based on 128 Verified Reviews

Review Summary

3.2 out of 5 3.0 out of 5.0

Room cleanliness 2.5 out of 5.0

Service & staff 3.0 out of 5.0

Room comfort 3.5 out of 5.0

Hotel condition 2.5 out of 5.0

Guest reviews for Kooyong Hotel

3 out of 5

Posted by a verified traveller on 17 Dec. 2019

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Comment from Hotel Management

21 Dec. 2019 by Zane Lewis

Thank you for taking the time to give us your rating, hope you enjoyed your stay and see you again soon

2 out of 5

Not sure if the room got cleaned properly because there was an empty water bottle left on the table. Shower had mould, cob webs behind shower door, Cockroach’s on the floor. It’s also annoying having to wait a few days for the room key deposit to clear back into our account. Also we thought we booked a room with a queen bed, cause that’s what it said on the site, but we got a double bed.

Posted by a verified traveller on 22 Nov. 2019

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Comment from Hotel Management

26 Nov. 2019 by Zane Lewis

Thank you for taking the time to give us your feedback, we are sorry to hear you didn't enjoy your stay at our hotel. I have passed on the feedback to our cleaning team but if you could let me know what room you stayed in if possible so I can look over the room would be great. Sorry to hear you thought you where put in a room with a double bed, all of our rooms only do have Queen beds as advertised on our booking sites. Regards Zane Lewis Venue Manager

4 out of 5

Had the basic amenities I was looking for. Although older it was clean and comfortable. Would stay again.

Posted by a verified traveller on 19 Aug. 2019

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Comment from Hotel Management

23 Aug. 2019 by Zane Lewis

Thank you for taking the time to give us your feedback, we happy you enjoyed your stay and hope to see you again in the future. Regards

2 out of 5

Posted by a verified traveller on 10 Feb. 2019

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4 out of 5

Actually quite comfortable. Great staff! Close to shops all within walking distance.

Posted by Bradley, from Townsville on 30 Jul. 2018

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Comment from Hotel Management

1 Aug. 2018 by Zane Lewis

Thank you for taking the time to give us your feedback, we are happy you enjoyed your stay with us and look forward to seeing you in the future if you travel this way again.

3 out of 5

Great for a place to sleep, cheap and nothing fancy. Photos are accurate.

Posted by a verified traveller on 17 Jun. 2018

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Comment from Hotel Management

18 Jun. 2018 by Zane Lewis

Thank you for taking the time to give us your feedback we are glad you enjoyed your stay and hope to see you again soon.

2 out of 5

Bed bugs

The room was dirty the bathroom floor when wiped with a wet bath mat went black, climbed into bed and felt things crawling and the sheets felt "crunchy". Bed was full of bed bug poo and i pulled back the sheets to find bed bugs. Called reception as I had 3 sleeping kids. The manager was very promt and handled the situation well. I received a full refund and an apology. I was moved rooms and it seemed ok. Takes an extremely long and unexplained reason to receive key deposit back of $100. (Time frame given to me was 27-30 business days).

Posted by Heidi, from Bundaberg on 14 Jan. 2018

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Comment from Hotel Management

17 Jan. 2018 by Zane Lewis - Hotel Manager

Afternoon Heidi, Thank you for taking the time to give us feedback, We where extremely sorry to hear about the bed bugs and we take all possible measures at the hotel to make sure our hotel rooms are always free from them. We have closed off this area and have had this room attended by our pest control. In regards to the $100 deposit most time frames for return are 4-10 business days, but some banks can take up 30 days which is why we feel obliged to inform you of the worst case scenario when checking in. Thank you again for your feedback I have passed this on to our cleaning team to address.

1 out of 5

Pros: Somewhere to sleep

Cons: Everything

Location: Pub

I was the only thing I could fine old shabby and run down

Posted by a verified traveller on 13 Nov. 2017

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Comment from Hotel Management

15 Nov. 2017 by Zane Lewis

Thank you for taking the time to give us feedback, Sorry to hear you didn't enjoy your stay at our hotel. We work hard to keep our rooms clean and maintain them in a good working order. If there was any problems you feel we need to address immediately please feel free to contact the hotel and discuss. So we can keep our guests happy and satisfied with there stay. Thank you

5 out of 5

Friendly service

Last minute booking and very accomodating staff. Room was perfect for our few hours sleep before continuing our drive up north to see family.

Posted by Clinton, from Gold Coast on 20 Sep. 2017

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Comment from Hotel Management

10 Nov. 2017 by Zane Lewis

Thank you for your feedback, we are glad you enjoyed your stay and look forward to seeing you again if ever pass back through Regards Management

2 out of 5

Room ok. Had a musty smell and carpet felt sticky. Was fine for 1 night.

Posted by a verified traveller on 30 May 2017

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About the Kooyong Hotel

Location 1 Harbour Road, North Mackay, QLD 4740

Property Features

As a guest of Kooyong Hotel, you'll find barbecue grills, ATM/banking services, and RV/bus/truck parking. You can enjoy a drink at the bar/lounge. The front desk is open around the clock. Free self parking is available. For a fee, the property may offer extended parking privileges after check-out. This Mackay hotel is smoke free.

13 guestrooms or units
Bar or lounge
Pool or billiards table
BBQ grill(s)
ATM
No smoking on site

Parking

Free self parking , RV, bus, truck parking

Transport

Train station: Mackay Station (6.9 km / 4.3 mi)
Parking: Free self parking

Room Amenities

Kooyong Hotel offers 13 air-conditioned accommodations, which are accessible via exterior corridors and feature ceiling fans. Guests can make use of the in-room refrigerators and coffee/tea makers.

Television
Refrigerator
Coffee maker
Iron and ironing board available
Exterior corridor access
Air conditioning
Ceiling fan
Ensuite bathroom

Hotel Policies

Check-in

Check-in time starts at noon
Minimum check-in age is: 18
Check-in time ends at 10 PM

Special check-in instructions:

There is no front desk at this property. This property doesn't offer after-hours check-in. The host will greet guests on arrival.

This property does not have a front desk. This property doesn't offer after-hours check-in. The host will greet guests on arrival.

Check-out

Check-out by 10 AM

Payment types

Children and extra beds

Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.

Pet Policy

No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available.

No rollaway/extra beds available
No cots (infant beds) available
No lifts
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Host will greet you
Credit card pre-authorisation
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

Deposit: AUD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

Kooyong Hotel North Mackay
Kooyong Hotel
Kooyong North Mackay
Kooyong Hotel Hotel
Kooyong Hotel North Mackay
Kooyong Hotel Hotel North Mackay

You should know

Registered guests are the only ones allowed to be in guestrooms.

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Kooyong Hotel