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"Very conveniently located " More

By a verified traveller on Sat 14 May 2022

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Hotel Description

At Kooyong Hotel you'll be 2.2 km (1.4 mi) from Bluewater Lagoon and 2.3 km (1.4 mi) from Caneland Central. Highlights at this hotel include free self parking and a bar/lounge.

You can enjoy TVs, coffee/tea makers, and ceiling fans, featured in all 13 rooms.

Sights within a 30-minute walk of this North Mackay hotel include Queens Park Orchid House and Artspace Mackay.

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$62* Per night/room 31 May - 1 Jun.

Standard Room (Queen)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Room (Queen 2 singles)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room (Queen Single)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Kooyong Hotel ratings based on 131 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Kooyong Hotel

Everyone (76) Couples (25) Students (1) Family (28)
4 out of 5
Very conveniently located

Posted by on 14 May 2022

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4 out of 5

Posted by on 8 May 2022

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4 out of 5
Good value and clean rooms

Posted by on 14 Jun. 2021

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Comment from Hotel Management

25 Jul. 2021 by Kooyong Management

thankyou foryour feedback, we look forward to seeing you in your future travels

3 out of 5

Posted by on 17 Dec. 2019

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Comment from Hotel Management

21 Dec. 2019 by Zane Lewis

Thank you for taking the time to give us your rating, hope you enjoyed your stay and see you again soon

2 out of 5
Not sure if the room got cleaned properly because there was an empty water bottle left on the table. Shower had mould, cob webs behind shower door, Cockroach’s on the floor. It’s also annoying having to wait a few days for the room key deposit to clear back into our account. Also we thought we booked a room with a queen bed, cause that’s what it said on the site, but we got a double bed.

Posted by on 22 Nov. 2019

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Comment from Hotel Management

26 Nov. 2019 by Zane Lewis

Thank you for taking the time to give us your feedback, we are sorry to hear you didn't enjoy your stay at our hotel. I have passed on the feedback to our cleaning team but if you could let me know what room you stayed in if possible so I can look over the room would be great. Sorry to hear you thought you where put in a room with a double bed, all of our rooms only do have Queen beds as advertised on our booking sites. Regards Zane Lewis Venue Manager

4 out of 5
Had the basic amenities I was looking for. Although older it was clean and comfortable. Would stay again.

Posted by on 19 Aug. 2019

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Comment from Hotel Management

23 Aug. 2019 by Zane Lewis

Thank you for taking the time to give us your feedback, we happy you enjoyed your stay and hope to see you again in the future. Regards

2 out of 5

Posted by on 10 Feb. 2019

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4 out of 5
Actually quite comfortable. Great staff! Close to shops all within walking distance.

Posted by , from Townsville on 30 Jul. 2018

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Comment from Hotel Management

1 Aug. 2018 by Zane Lewis

Thank you for taking the time to give us your feedback, we are happy you enjoyed your stay with us and look forward to seeing you in the future if you travel this way again.

3 out of 5
Great for a place to sleep, cheap and nothing fancy. Photos are accurate.

Posted by on 17 Jun. 2018

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Comment from Hotel Management

18 Jun. 2018 by Zane Lewis

Thank you for taking the time to give us your feedback we are glad you enjoyed your stay and hope to see you again soon.

2 out of 5

Bed bugs

The room was dirty the bathroom floor when wiped with a wet bath mat went black, climbed into bed and felt things crawling and the sheets felt "crunchy". Bed was full of bed bug poo and i pulled back the sheets to find bed bugs. Called reception as I had 3 sleeping kids. The manager was very promt and handled the situation well. I received a full refund and an apology. I was moved rooms and it seemed ok. Takes an extremely long and unexplained reason to receive key deposit back of $100. (Time frame given to me was 27-30 business days).

Posted by , from Bundaberg on 14 Jan. 2018

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Comment from Hotel Management

17 Jan. 2018 by Zane Lewis - Hotel Manager

Afternoon Heidi, Thank you for taking the time to give us feedback, We where extremely sorry to hear about the bed bugs and we take all possible measures at the hotel to make sure our hotel rooms are always free from them. We have closed off this area and have had this room attended by our pest control. In regards to the $100 deposit most time frames for return are 4-10 business days, but some banks can take up 30 days which is why we feel obliged to inform you of the worst case scenario when checking in. Thank you again for your feedback I have passed this on to our cleaning team to address.

Property Features

As a guest of Kooyong Hotel, you'll find barbecue grills, an ATM, and RV/bus/truck parking. You can enjoy a drink at the bar/lounge. The front desk is open around the clock. Free self parking is available. The property offers extended parking privileges. This Mackay hotel is smoke free.

  • 13 guestrooms or units
  • Pool or billiards table
  • BBQ grill(s)
  • ATM
  • No smoking on site
  • Bar or lounge

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Mackay Station (7 km / 4.3 mi)
  • Parking: Free self parking

Room Amenities

Kooyong Hotel offers 13 air-conditioned accommodations, which are accessible via exterior corridors and feature ceiling fans. Guests can make use of the in-room refrigerators and coffee/tea makers.

  • Television
  • Refrigerator
  • Coffee maker
  • Iron and ironing board available
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10 PM

Special check-in instructions:

There is no front desk at this property. This property doesn't offer after-hours check-in.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

This property does not have a front desk. This property doesn't offer after-hours check-in.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Kooyong Hotel North Mackay
  • Kooyong Hotel
  • Kooyong North Mackay
  • Kooyong Hotel Hotel
  • Kooyong Hotel North Mackay
  • Kooyong Hotel Hotel North Mackay

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.