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4.5 out of 5

"Great place to stay. Close to Cbd & Good restaurants " More

By a verified traveller on Fri 17 Jul 2020

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Hotel Description

At Alara Motor Inn you'll be 1.7 km (1.1 mi) from Jubilee Park and 1.7 km (1.1 mi) from Mackay Enertainment and Convention Centre. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

All 41 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, coffee/tea makers, and hair dryers. Refrigerators, microwaves, and room service make in-room dining convenient. Irons/ironing boards, free toiletries, and wardrobes or closets are also available.

The hotel's own bar/lounge is a nice place to enjoy a drink. Business travelers can take advantage of conference space, a meeting room, and a business center. Added amenities include free WiFi in public areas, a spa tub, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 8:30 AM and on weekends between 7:00 AM and 8:30 AM.

Places within a 30-minute walk of this 3.5-star West Mackay hotel include Caneland Central and Bluewater Lagoon.

Economy Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$105* Per night/room 2 Mar. - 3 Mar.

Double Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Queen Single Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Alara Motor Inn ratings based on 187 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Alara Motor Inn

Everyone (119) Couples (35) Family (35)
5 out of 5

Posted by on 22 Jul. 2020

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Comment from Hotel Management

28 Jul. 2020 by Team at Alara Motor Inn

Thank you for your wonderful review. We look forward to seeing you again when you are next in Mackay. The Team @ Alara

5 out of 5
Great place to stay. Close to Cbd & Good restaurants

Posted by , from Clermont on 17 Jul. 2020

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Comment from Hotel Management

21 Jul. 2020 by Team at Alara Motor Inn

Thank you Errol for your wonderful review. We look forward to seeing you next time you are in Mackay.

4 out of 5
The owners were fantastic went out of their way to make sure we were locked after, meals great, room very quiet & comfy. Only issue was the toilet smelt bad. The owners advised there were told to use certain products by HO. Totally recommend, close to city very accommodating!!!

Posted by , from Townsville on 22 Jun. 2020

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Comment from Hotel Management

22 Jun. 2020 by Team at Alara Motor Inn

Thanks Sloane for your wonderful review and we look forward to your visit next time in Mackay. Kind regards, The Alara Motor Inn

5 out of 5

Posted by on 17 Jun. 2020

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Comment from Hotel Management

20 Jun. 2020 by Team at Alara Motor Inn

Thank you for your wonderful review - we look forward to welcoming you again next time you are in Mackay.

5 out of 5
Welcomed even tho late check in. Karen was amazing, settling us into our room, directing us on where to find good food. Property very clean modern and comfortable. Nice and quiet parking directly in front of room all ground level.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

2 Mar. 2020 by Karen

Thank you for choosing to stay with us here at Alara Motor Inn. It was a pleasure to have you stay with us. We look forward to seeing you next time you are in Mackay

5 out of 5
Nice clean and tidy place to stay. Good hot water and pool was nice. Cold aircon was great.

Posted by on 3 Feb. 2020

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Comment from Hotel Management

4 Feb. 2020 by Julie

Thank you for staying with us! We are pleased you enjoyed your stay. We appreciate your feedback and look forward to seeing you again. Kind Regards Julie

4 out of 5
Accomodation was fine. Only issue we had was with the meals. Ours was cold and missing parts of it. My parents didn't even receive one of the breakfasts they ordered. Seemed to be one girl doing all the running around with a full house full of travellers waiting on breakfasts to leave. Otherwise friendly staff and clean rooms. Beds comfy.

Posted by on 5 Jan. 2020

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Comment from Hotel Management

4 Feb. 2020 by Machelle

Thank you for staying with us. We appreciate your feedback and look forward to seeing you again.

5 out of 5
The room is super clean even a bit small. The staffs are very friendly and welcoming. Will visit again! :)

Posted by on 25 Dec. 2019

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Comment from Hotel Management

27 Dec. 2019 by Maree

We are glad you enjoyed your stay with us and hope to see you again.

4 out of 5
Clean rooms. Good size. Good price Would stay again

Posted by on 1 Dec. 2019

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Comment from Hotel Management

20 Dec. 2019 by Barb

Thank you for taking the time to review us here at the Alara Motor INN, we are glad that you enjoyed your stay with us, hoping to see you again soon

5 out of 5

Posted by on 28 Nov. 2019

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Comment from Hotel Management

23 Dec. 2019 by Barb

Thank you so much for your rating, we appreciate it very much.

Property Features

Alara Motor Inn offers its guests an outdoor pool and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and a meeting room are available. Tour/ticket assistance, barbecue grills, and a garden are also featured at the business-friendly Alara Motor Inn. Self parking is free. This 3.5-star Mackay hotel is smoke free.

  • 1 floor
  • 41 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (5.1 km / 3.2 mi)
  • Train station: Mackay Station (4.3 km / 2.7 mi)
  • Parking: Free self parking

Room Amenities

Alara Motor Inn offers 41 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

  • Separate bedroom
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 8:30 AM and on weekends from 7:00 AM to 8:30 AM.

Onsite venue - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Thursday: 7:00 AM - 8:00 PM
  • Monday - Friday: 7:00 AM - 7:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 8 AM to 7 PM on weekends.

This property's front desk is open during the following times:

  • Monday - Thursday: 7:00 AM - 8:00 PM
  • Monday - Friday: 7:00 AM - 7:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 18 for adults and AUD 18 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alara Motor
  • Alara Motor Inn
  • Alara Motor Inn Mackay
  • Alara Motor Mackay
  • Alara Motor Inn West Mackay
  • Alara Motor West Mackay
  • Alara Motor Inn Hotel
  • Alara Motor Inn West Mackay
  • Alara Motor Inn Hotel West Mackay

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.