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3.8 out of 5

"Property was clean, as was the general area surrounding the cabin. However, the furniture was tired and the bed as hard as a rock as were the pillows. ... " More

By a verified traveller on Mon 25 Nov 2019

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Hotel Description

At The Park Mackay you'll be within a 15-minute walk of Mackay Leisure Centre and 3.1 km (1.9 mi) from Black Springs Golf Club. Highlights at this campground include an outdoor swimming pool and free self parking.

All 14 accommodations feature TVs.

Sights within a 10-minute drive of this Paget campground include Mackay Base Hospital and Pioneer Valley.

Standard Cabin, Ensuite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Cabin

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Cabin

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Studio

Bed Count 1 Full Bed Maximum Occupancy 1 Max

The Park Mackay ratings based on 15 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Park Mackay

Everyone (9) Couples (3) Family (2)
3 out of 5
Property was clean, as was the general area surrounding the cabin. However, the furniture was tired and the bed as hard as a rock as were the pillows. But overall the property, which was never expected to be 5 star, met my overall requirements of a clean and tidy place to overnight on a limited budget.

Posted by on 25 Nov. 2019

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Comment from Hotel Management

25 Nov. 2019 by Ann

Thank you for your review. We've had no other complaints about the bed in that cabin and have had several return guests request that cabin specifically so we're guessing it's what type of bed you're accustomed to. We keep our prices down so furniture is maintained but not always updated. We're pleased you found our cabins clean as we pride ourselves on cleanliness at a good price.

2 out of 5

not welcoming

lady in front office was not very welcoming - ask if she could order a taxi - without looking up at me but just giving a loud hhhm wrote the number and handed a paper with a number -

Posted by on 23 Aug. 2017

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Comment from Hotel Management

8 Sep. 2017 by Ann Westwood - manager

Sorry to take so long to respond to your complaint. We do apologize for the treatment you received as it is our policy to order a taxi for our guests on request as we have a direct automated service. The staff member you dealt with has now moved on to other employment so we are confident this will not happen again.

3 out of 5

wont come again

Pros: clean cabin ( strongly disinfected)
Cons: get a properly trained receptionist,who understands the customers viewpoint. work out a key business area like internet bookings, no glitches.
Location: Mackay has a good range of shopping, and restaurants. Eimio hotel overlooking the water should not be missed.
booking though Wotif, three days prior to stay. staff on arrival did not know of our booking, blamed wotif even though we had a sms confirmation. ḧas happened a few times this week¨ have you ever stood not knowing whether your going to have a place to stay with thoughts of how you will get a refund running through your head. no eye contact from staff member, mumbling to the desk, uncertainty about whats available. eventually put into a cabin right next to the entry road with traffic coming and going till late and very early in the morning. just been cleaned, very strong disinfectant smell, pile of laundry in entry. same standard of customer service on leaving.

Posted by , from townsville on 13 Jul. 2016

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Comment from Hotel Management

19 Oct. 2016 by Ann

We apologize for the unsatisfactory experience you had on your recent visit and can only conclude that the receptionist was flustered at not being able to find notification of your booking. The sms you received as confirmation came from Wotif, not the accommodation provider. The linen outside your cabin was awaiting pick up as the room had only just been cleaned, hence the fresh smell of cleaning agents. This can happen when we allow early check in. Again, we apologise if you were not happy with your stay here and thank you for your feed back. We usually have nothing but praise for our customer service but we always work on improving.

4 out of 5

When you want the advantage of kitchen facilities

Pros: Clean and quiet...WITH kitchen facilities.
Cons: Only suggestion for improvement I would have would be to include 2 spare pillows...there was only 1 so I used a towel under my pillow for additional s
The motel experience isn't for me as I am on a special diet and require kitchen facilities....so this accommodation was perfect. Not too far from the CBD, clean, quiet and comfortable WITH a kitchen. And all for the price one would pay for a motel room containing only a bed. OK it isn't luxury however I wasn't looking for luxury...and this cabin provided very comfortable and convenient accommodation.

Posted by on 26 May 2015

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Comment from Hotel Management

19 Oct. 2016 by Ann

Thank you for your review. (Sorry to take so long to respond - only just saw it). So glad you enjoyed your stay and hope you come visit us again. We also have a new BBQ Hut now if you like to cook outdoors.

3 out of 5

The stay was good but the rooms was cold very cold

The rooms was very cold we didn't fell like the right place to stay I won't go back again

Posted by on 1 May 2015

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Comment from Hotel Management

19 Oct. 2016 by Ann

We did have an unusual cold snap at that time of year but we do provide extra blankets and there is a heater in each cabin. We are always happy to provide extra bedding if requested by anyone who feels uncomfortably cool.

3 out of 5
Cons: Old aircons - noisey and inefficient, noisey fans, no balcony
Location: Bit far out of town
Facilities: Tired, Nothing special, Old; Value: Over-priced, Could be better; Service: Sufficient; Cleanliness: Tidy, Clean;

Posted by , from Australia - QLD - Regional QLD on 23 Feb. 2015

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Comment from Hotel Management

23 Feb. 2015 by

Thank you for your review. We're sorry you didn't enjoy your stay with us. We are constantly upgrading our accommodation and have some new cabins. For your $90 you had a queen sized bed, ensuite and cooking facilities, dining suite, couch, tv, etc. We try to offer our guests accommodation which is affordable, clean and comfortable. Most of our cabins have balcony's so it's a shame you didn't let us know you'd like one as we could have moved you into another cabin.

5 out of 5
Pros: Staff went out of their way with finding us help with the local services. The cabin we stayed in was spotless and very comfortable
Cons: You needed a car to get a round the area as public transport is poor. However taxi service is very good
Location: Close to airport
Facilities: Brand new; Value: Great deal; Service: Phenomenal; Cleanliness: Immaculate; Staff were very welcoming, nothing was too much trouble

Posted by , from England on 17 Oct. 2014

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5 out of 5
Pros: Near airport
Cons: Far from restaurants
Location: close to airport
Facilities: Above average; Value: Affordable; Service: Courteous; Cleanliness: Pristine; woolworths nearby

Posted by , from Australia - QLD - Regional QLD on 7 Oct. 2014

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4 out of 5
Pros: Spacious and clean
Location: Great
Facilities: Above average; Value: Reasonable; Service: Good; Cleanliness: Spick and span;

Posted by , from Australia - QLD - Regional QLD on 20 Aug. 2014

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5 out of 5
Pros: Clean and Tidy
Cons: Nothing comes to mind
Location: Just right
Facilities: Modern; Value: Affordable; Service: Outstanding; Cleanliness: Spotless; Handy location

Posted by , from Australia - QLD - Gold Coast on 19 Jun. 2014

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Comment from Hotel Management

19 Jun. 2014 by

Glad you enjoyed your stay Scott. We hope you'll stay with us again if you're in the area.

Property Features

The Park Mackay offers its guests an outdoor pool and a children's pool. The Park Mackay also features barbecue grills and laundry facilities. Self parking is free.

  • 14 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • BBQ grill(s)

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Laundry facilities

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (4.6 km / 2.8 mi)
  • Train station: Mackay Station (2.6 km / 1.6 mi)
  • Parking: Free self parking

Room Amenities

The Park Mackay offers 14 accommodations with air conditioning.

  • Television
  • Air conditioning

Nearby Activities

An outdoor pool and a children's pool are on site.

Hotel Policies

Check-in

  • Check-in time starts at 1 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7 AM - 6 PM. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 6 PM.
Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Staffed front desk

Hotel Names

  • Park Mackay Campsite Paget
  • Park Mackay Paget
  • The Park Mackay Paget
  • The Park Mackay Campsite
  • The Park Mackay Campsite Paget
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.