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3.8 out of 5

"Great location on the beach and nice clean room. Many Thanks " More

By a verified traveller on Wed 18 Mar 2020

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Hotel Description

At Dolphin Heads Resort you'll be within just a 5-minute stroll of Eimeo Beach and within 20 minutes of Blacks Beach Park. Highlights at this beachfront hotel include 2 outdoor swimming pools, a restaurant, and a poolside bar.

Flat-screen TVs with digital channels are featured in all 50 rooms, and you can enjoy patios, sofa beds, and DVD players. Refrigerators, microwaves, and room service make in-room dining convenient. Coffee/tea makers, free bottled water, and ceiling fans are also available. Housekeeping is available on request.

The restaurant, SALT, serves seafood and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Spend the day at the beach and enjoy the onsite kids' swimming pool and pool loungers. Additionally, you'll find a coffee shop/café, coffee/tea in a common area, and laundry facilities. Cooked-to-order breakfast is available daily between 8:00 AM and 10:00 AM. There's also the convenience of limited parking.

In proximity to this 3.5-star Dolphin Heads hotel you'll find Cape Hillsborough National Park.

Pool View Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max
AU$111* Per night/room 17 Jul. - 18 Jul.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Ocean View Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Dolphin Heads Resort ratings based on 276 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Dolphin Heads Resort

Everyone (137) Couples (66) Family (73)
2 out of 5
We were very disappointed with our stay in this "resort". We arrived in our room late at night, only to find the sink leaking onto our feet and the bathroom and bedroom floors covered in hair. We had family staying in another room who also encountered a dirty room. In the morning, my husband rang to mention the issues (after our other family members had already checked out, not comfortable with staying another 2 nights) and he was met with comments such as "I can't believe you people are saying this" (what people?) and a suggestion that as we got in late that maybe someone else had access to the key and been in there (really?). They did manage to get a plumber in to fix the sink and the bathroom floor was re-mopped but no further contact was made with us, even though I had texted through some pictures and mentioned my disappointment at the aforementioned comments that were made to my husband. The floor in the main room was still covered in hair. Very disappointed in our stay and the way our complaints were handled, especially as they are supposed to be deep cleaning due to Covid19

Posted by on 2 Jul. 2020

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5 out of 5
Great location on the beach and nice clean room. Many Thanks

Posted by , from United Kingdom on 18 Mar. 2020

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Comment from Hotel Management

19 Mar. 2020 by Manager

Hi Jon & Liz, thank you for the great review and we are so pleased you enjoyed your stay! Hope to see you again.

3 out of 5

Posted by on 16 Dec. 2019

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Comment from Hotel Management

23 Dec. 2019 by Manager

Thank you for your review!

3 out of 5
Room was very small for a family of five. Found a dirty bandaid behind the door. Got a blanket out of the cupboard and it was dirty, yuck.The main door wouldn’t shut easily, very sticky, hard to close.

Posted by on 6 Oct. 2019

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4 out of 5
Our ocean view room had a stunning view. Staff were friendly and helpful. Having a guest laundry available was good.

Posted by on 31 Jul. 2019

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Comment from Hotel Management

6 Aug. 2019 by Manager

Thank you for the great review and we are so glad you enjoyed your stay!

1 out of 5
Location good Pool and restaurant area is inviting . Rooms are very run down , rooms not cleaned properly hair and mold in bathroom. Need a big cash injection - updating if they are wanting to charge what they are per night . Very disappointing has potential to be a great place to stay .

Posted by on 1 May 2019

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Comment from Hotel Management

7 May 2019 by Manager

Unfortunately the units are privately owned and some owners are yet to renovate. We hope to see you back and if available we try and give as many renovated rooms as possible. With regards to the bathroom if you could please tell me what room number you had so I can investigate.

3 out of 5
The view was magnificent however it took 3 room changes to get what I booked, 2 beds. The room smelt musty. The dinner was lovely at the poolside.

Posted by on 14 Apr. 2019

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Comment from Hotel Management

1 May 2019 by Manager

Hi, I am sorry that we did not handle your booking correctly. I will provide this feedback to staff and look into where the problem was.

4 out of 5
Daughter grazed herself on the doorway to room as it was rusty and paint peeled off. Needs a little updating. Room was clean and staff were lovely. Pool was great. Beautiful view of ocean from room.

Posted by on 23 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Manager

Hi Bry, We are very sorry your daughter grazed herself on the door frames. We have flagged this and the Body Corp is in the proceed to have these frames replaced. Hope we see you again soon.

2 out of 5
Condition of the room was average, very outdated and not worth the cost of the room. Doorframe was rotting, ants in the room, only, wobbly roll away bed, no daily cleaning service, even if asked. No wifi. No shade over any area of the pool. Positives, lovely bar staff, sangria jugs and the beach.

Posted by on 3 Mar. 2019

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Comment from Hotel Management

8 Mar. 2019 by Manager

Thank you for your review. The Resort is going through a renovation over the next 12 months and owners will be asked to also update their rooms.

3 out of 5
Professional and friendly staff. Dinner was superb. Room needs renovation and through clean, fan didn’t work, TV didn’t work, AC struggled

Posted by on 2 Feb. 2019

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Comment from Hotel Management

10 Mar. 2019 by Manager

Thank you for your review. We have looked at the fan and all is working, the TV has a switch beside the bed which was turned off, we are sorry that you did not let us know as this was easily fixed.

Property Features

Dolphin Heads Resort offers its guests 2 outdoor swimming pools and a children's pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Dolphin Heads Resort also features barbecue grills, a garden, and a picnic area. You'll have access to the health club at a partner property. Smoking is allowed in designated areas at this 3.5-star Mackay hotel.

  • 50 guestrooms or units
  • 2 levels
  • 6 buildings
  • Built in 1990
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • DVD player

Parking

Parking (limited spaces)

Transport

  • Airport: Mackay, QLD (MKY) (20.6 km / 12.8 mi)

Room Amenities

Dolphin Heads Resort offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and complimentary bottled water. Rooms open to patios. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • Private patio
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 10:00 AM.

SALT - Overlooking the pool, this restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 1:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 9:00 AM - 5:00 PM. Guests will receive lockbox information.

The front desk at this property is open daily from 9:00 AM - 5:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.00 per night.
  • Cribs (infant beds) are available for AUD 10.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • No lifts
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5 and AUD 22 for adults, AUD 5 and AUD 12 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.00 per night
  • Rollaway bed fee: AUD 30.00 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dolphin Heads Resort
  • Dolphin Heads Resort Hotel
  • Dolphin Heads Resort Dolphin Heads
  • Dolphin Heads Resort Hotel Dolphin Heads

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.