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3.8 out of 5

"Was a nice quiet place tonrelax for a few days anf the food was fantastic " More

By a verified traveller on Wed 23 Nov 2022

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Hotel Description

Dolphin Heads Resort places you steps from Great Barrier Reef and within a short 5-minute stroll of Eimeo Beach. Highlights at this beachfront hotel include 2 outdoor swimming pools, a restaurant, and free self parking.

The restaurant, Salt Restaurant/Bar, serves seafood and is open for breakfast, brunch, lunch, and dinner. For a drink, you can stop by the hotel's own lounge bar. Spend the day at the beach and enjoy the onsite kids' swimming pool and pool loungers. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Cooked-to-order breakfast is available daily between 9:00 AM and 11:30 AM. There's also the convenience of limited parking.

Places within a 30-minute walk of this 3.5-star Dolphin Heads hotel include Blacks Beach Park and Bucasia Beach.

Studio, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$131* Per night/room 3 Feb. - 4 Feb.

Pool View Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Ocean View Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Dolphin Heads Resort ratings based on 292 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Dolphin Heads Resort

Everyone (142) Couples (70) Family (78)
5 out of 5
Was a nice quiet place tonrelax for a few days anf the food was fantastic

Posted by on 23 Nov. 2022

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Comment from Hotel Management

26 Dec. 2022 by Reception

Thank you Shaun we appreciate your great review. Hope to see you soon!

5 out of 5
Great place to stay will definitely be back Just watch the possum he arived last night left a mess on veranda but owsom place

Posted by on 10 Nov. 2022

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Comment from Hotel Management

26 Dec. 2022 by Reception

Thank you Michael for your great review. Hope to see you again soon.

2 out of 5
This resort hasn’t had anything spent on it for the last 20 years. The room was decaying and it was evident that the staff are underpaid and uninterested or unable to maintain an expected standard. Million dollar location, backpacker quality.

Posted by on 17 Sep. 2022

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Comment from Hotel Management

17 Sep. 2022 by Reception

Hi Brett, The rooms are privately owned. The one you stayed in has just recently been purchased and the new owners plan to refurbish. Sorry it wasn't before your arrival.

3 out of 5
Property needed maintainence

Posted by on 12 Aug. 2022

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4 out of 5
View was spectacular and couldn’t fault. Although our room was quiet dusty/dirty we couldn’t use aircon as it was quiet dusty and blocked from dust. There was hair in shower from previews guest and the bunk beds squeaked so much the kids had to be moved to the floor on the mattress. Other then that it was a nice stay. Great staff

Posted by on 17 Jul. 2022

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2 out of 5

Posted by on 27 Jun. 2022

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2 out of 5
The room was very dusty dirty floors bed covering was dirty had to strip bed before sleep in it as reception was closed bathroom stunk of urine limited internet in rooms and near no hot water whole 7 days

Posted by on 4 Jun. 2022

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5 out of 5

Posted by on 8 Apr. 2022

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1 out of 5
Paid for room. Checked in. We didn’t have any food or water with us and when my 20 week pregnant wife went to the bar to grab a drink of water she was turned away very abruptly and very rudely because she didn’t have her vaccination status. So we packed up and left the premises. We’ve been staying at dolphin head for years and will never ever return because of this one incidence not will I recommend this venue from now on.

Posted by on 17 Mar. 2022

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4 out of 5
View was awesome and the bed was comfy. Nice pool. Some areas are in need of some TLC

Posted by on 8 Oct. 2021

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Property Features

Dolphin Heads Resort offers its guests 2 outdoor swimming pools and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. A terrace, barbecue grills, and a garden are also featured at Dolphin Heads Resort. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Mackay hotel.

  • 50 guestrooms or units
  • 2 levels
  • 6 buildings
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Built in 1990
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Dolphin Heads Resort offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and complimentary bottled water. Rooms open to patios. Each accommodation is individually furnished and decorated. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private patio
  • Flat-screen television
  • Digital channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 9:00 AM to 11:30 AM.

Salt Restaurant/Bar - This poolside restaurant specializes in seafood and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 4:00 PM. If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive lockbox information.

The front desk at this property is open daily from 9:00 AM - 4:00 PM.
Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5 and AUD 22 for adults, AUD 5 and AUD 12 for children (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dolphin Heads Resort
  • Dolphin Heads Resort Hotel
  • Dolphin Heads Resort Dolphin Heads
  • Dolphin Heads Resort Hotel Dolphin Heads

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.