3.8 out of 5

"Handy for our quick trip, lunch was great at the restaurant. The room we were in had been renovated which was a bonus. " More

By a verified traveller on Wed 15 Aug 2018

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Hotel Description

At Dolphin Heads Resort you'll be within just a 5-minute stroll of Eimeo Beach and within 20 minutes of Blacks Beach Park. Highlights at this beachfront hotel include 2 outdoor swimming pools, a restaurant and free self parking.

All 50 rooms feature flat-screen TVs with digital channels, and you can enjoy patios, sofa beds and DVD players. Fridges, microwaves and room service make in-room dining convenient. Additionally, coffee/tea makers, free bottled water and ceiling fans are available. Housekeeping is available on request.

The restaurant, SALT, serves seafood and is open for breakfast, lunch and dinner. At the hotel's own bar/lounge, you can stop for a drink. Spend the day at the beach where you'll find volleyball, and enjoy the on-site kids' swimming pool. Other amenities include a coffee shop/café, coffee/tea in a common area and laundry facilities. Cooked-to-order breakfast is available daily between 8:00 AM and 10:00 AM. There's also the convenience of limited parking.

Sights within a 10-minute drive of this 3.5-star Dolphin Heads hotel include Bucasia Beach and Northern Beaches Bowls Club.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$137 per night

Pool View Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Ocean View Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Dolphin Heads Resort ratings based on 271 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Dolphin Heads Resort

Everyone (136) Couples (64) Family (70)
1 out of 5
Location good Pool and restaurant area is inviting . Rooms are very run down , rooms not cleaned properly hair and mold in bathroom. Need a big cash injection - updating if they are wanting to charge what they are per night . Very disappointing has potential to be a great place to stay .

Posted by on 1 May 2019

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Comment from Hotel Management

7 May 2019 by Manager

Unfortunately the units are privately owned and some owners are yet to renovate. We hope to see you back and if available we try and give as many renovated rooms as possible. With regards to the bathroom if you could please tell me what room number you had so I can investigate.

3 out of 5
The view was magnificent however it took 3 room changes to get what I booked, 2 beds. The room smelt musty. The dinner was lovely at the poolside.

Posted by on 14 Apr. 2019

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Comment from Hotel Management

1 May 2019 by Manager

Hi, I am sorry that we did not handle your booking correctly. I will provide this feedback to staff and look into where the problem was.

4 out of 5
Daughter grazed herself on the doorway to room as it was rusty and paint peeled off. Needs a little updating. Room was clean and staff were lovely. Pool was great. Beautiful view of ocean from room.

Posted by on 23 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Manager

Hi Bry, We are very sorry your daughter grazed herself on the door frames. We have flagged this and the Body Corp is in the proceed to have these frames replaced. Hope we see you again soon.

2 out of 5
Condition of the room was average, very outdated and not worth the cost of the room. Doorframe was rotting, ants in the room, only, wobbly roll away bed, no daily cleaning service, even if asked. No wifi. No shade over any area of the pool. Positives, lovely bar staff, sangria jugs and the beach.

Posted by on 3 Mar. 2019

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Comment from Hotel Management

8 Mar. 2019 by Manager

Thank you for your review. The Resort is going through a renovation over the next 12 months and owners will be asked to also update their rooms.

3 out of 5
Professional and friendly staff. Dinner was superb. Room needs renovation and through clean, fan didn’t work, TV didn’t work, AC struggled

Posted by on 2 Feb. 2019

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Comment from Hotel Management

10 Mar. 2019 by Manager

Thank you for your review. We have looked at the fan and all is working, the TV has a switch beside the bed which was turned off, we are sorry that you did not let us know as this was easily fixed.

4 out of 5
Reception is hardly ever open So if checking out early nowhere to leave keys

Posted by on 21 Jan. 2019

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Comment from Hotel Management

24 Jan. 2019 by Manager

Thank you for your review. When our reception is closed as per the signage the Restaurant, Cafe & Bar takes over. We also have a key return box on the wall beside the front door.

5 out of 5

Posted by on 22 Oct. 2018

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Comment from Hotel Management

23 Oct. 2018 by Manager

Thank you for your great review. Hope to see you again soon!

4 out of 5

Posted by on 8 Sep. 2018

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Comment from Hotel Management

17 Sep. 2018 by Manager

Thank you for your great review.

1 out of 5

Over Priced Out dated

$180 per night. No wifi No Foxtel Not able to get dinner at the resort. Unable to get clean towels when requested had our room moved last minute.

Posted by on 3 Sep. 2018

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Comment from Hotel Management

19 Sep. 2018 by Manager

Hi, Sorry you had a bad experience with us. If you would like to contact us direct we would love to discuss with you.

4 out of 5
Handy for our quick trip, lunch was great at the restaurant. The room we were in had been renovated which was a bonus.

Posted by on 15 Aug. 2018

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Comment from Hotel Management

22 Aug. 2018 by Channelle

Thank you for your kind review! We hope to be seeing you again soon!

Property Features

Dolphin Heads Resort offers its guests 2 the outdoor swimming pools and a kid's pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Dolphin Heads Resort also features a BBQ, a garden, and a picnic area. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Dolphin Heads hotel.

  • 50 guestrooms or units
  • 2 levels
  • 6 buildings
  • Built in 1990
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Storage area for luggage
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Children's pool
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • DVD player

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Mackay, QLD (MKY) (20.9 km / 13 mi)
  • Parking: Free self parking

Room Amenities

Dolphin Heads Resort offers 50 forms of air-conditioned accommodation which are accessible via exterior corridors, and features DVD players and complimentary bottles of water. Rooms open to patios. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and a hairdryer. Flat-screen televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on request.

  • Private patio
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • DVD player
  • Fridge
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 10:00 AM.

SALT – Overlooking the pool, this restaurant specialises in seafood and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Friday: 8 AM-4 PM
  • Saturday-Saturday: 7 AM-3 PM

This property's front desk is open during the following times:

  • Monday - Friday: 8 AM - 4 PM
  • Saturday - Saturday: 7 AM - 3 PM

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.00 per night.
  • Cribs (infant beds) are available for AUD 10.00 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No lifts
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5 and AUD 22 for adults, and AUD 5 and AUD 12 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.00 per night
  • Rollaway bed fee: AUD 30.00 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dolphin Heads Resort

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.