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3.8 out of 5

"Nice location good views and peaceful enjoyed our stay " More

By a verified traveller on Sun 13 Dec 2020

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Hotel Description

At Dolphin Heads Resort you'll be within just a 5-minute stroll of Eimeo Beach and within 20 minutes of Blacks Beach Park. Highlights at this beachfront hotel include 2 outdoor swimming pools, a restaurant, and a bar/lounge.

Flat-screen TVs with digital channels are featured in all 50 individually decorated rooms, and you can enjoy patios, DVD players, and coffee/tea makers. Refrigerators and microwaves make in-room dining convenient. Free bottled water, ceiling fans, and hair dryers are also available. Housekeeping is available on request.

The restaurant, Salt Restaurant/Bar, serves seafood and is open for breakfast, brunch, lunch, and dinner. Spend the day at the beach and enjoy the onsite kids' swimming pool and pool loungers. Business travelers can take advantage of conference space and a meeting room. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Cooked-to-order breakfast is available on weekends between 9:00 AM and 11:30 AM. There's also the convenience of limited parking.

In proximity to this 3.5-star Dolphin Heads hotel you'll find Cape Hillsborough National Park.

Studio, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$131* Per night/room 5 Jul. - 6 Jul.

Pool View Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Ocean View Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Dolphin Heads Resort ratings based on 280 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Dolphin Heads Resort

Everyone (139) Couples (67) Family (74)
2 out of 5

Posted by on 7 May 2021

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Comment from Hotel Management

16 Jun. 2021 by reception

thankyou for harsh score, much appreciated

1 out of 5
Awful, we stayed here for one night and we would never return. The bar closed just after 6:30pm on a Saturday night before we had finished dinner there no dessert. Wish we booked somewhere else.

Posted by on 4 Apr. 2021

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4 out of 5
Nice location good views and peaceful enjoyed our stay

Posted by on 13 Dec. 2020

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Comment from Hotel Management

15 Dec. 2020 by Manager

Thank you for your the awesome review.

3 out of 5
Location is beautiful. No internet in rooms is very disappointing and furnishings are old. Do not pay the parking fee.

Posted by , from Bowen on 22 Oct. 2020

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Comment from Hotel Management

22 Oct. 2020 by reception

we do not have a parking fee

5 out of 5

Posted by on 5 Oct. 2020

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4 out of 5
Fantastic location right on the beach. Gorgeous resort pool. Very quiet and relaxing location. Bathroom a bit outdated and no kitchenette. Restaurant wasn’t open due to Covid so it was a drive to get food. No coffee nearby.

Posted by , from Brisbane on 25 Sep. 2020

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4 out of 5
Great location and facilities. However, room floor was dirty including rubbish swept behind toilet door and 5th bed not made for guest.

Posted by , from Toowoomba on 14 Sep. 2020

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5 out of 5

Posted by on 29 Aug. 2020

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5 out of 5
Lovely and clean and very friendly. Enjoyed our stay very much

Posted by , from Gold coast on 29 Aug. 2020

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2 out of 5
The hotel is very dated , a lot of mould in the shower and bathroom. There were guests outside on the grass having a party all night until 6am, this could be heard all through the room as the door didn’t shut very well. Amazing view and location , disappointing about the room.

Posted by on 27 Jul. 2020

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Property Features

Dolphin Heads Resort offers its guests 2 outdoor swimming pools and a children's pool. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. The business-friendly Dolphin Heads Resort also features barbecue grills, a garden, and a picnic area. You'll have access to the health club at a partner property. Smoking is allowed in designated areas at this 3.5-star Mackay hotel.

  • 50 guestrooms or units
  • 2 levels
  • 6 buildings
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Built in 1990
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Mackay, QLD (MKY) (20.6 km / 12.8 mi)

Room Amenities

Dolphin Heads Resort offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and complimentary bottled water. Rooms open to patios. These individually decorated and furnished accommodations include desks. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private patio
  • Flat-screen television
  • Digital channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekends from 9:00 AM and 11:30 AM.

Salt Restaurant/Bar - This poolside restaurant specializes in seafood and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 4:00 PM. If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive lockbox information.

The front desk at this property is open daily from 9:00 AM - 4:00 PM.
Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5 and AUD 22 for adults, AUD 5 and AUD 12 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dolphin Heads Resort
  • Dolphin Heads Resort Hotel
  • Dolphin Heads Resort Dolphin Heads
  • Dolphin Heads Resort Hotel Dolphin Heads

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.