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4.2 out of 5

"Great motel, friendly staff with very clean rooms. Perfect for our one night stop over on our travels. " More

By a verified traveller on Tue 13 Apr 2021

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Hotel Description

At Cool Palms Motel you'll be within just a 15-minute stroll of Jubilee Park and Mackay Enertainment and Convention Centre. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

All 14 rooms feature flat-screen TVs and coffee/tea makers. Refrigerators, microwaves, and room service make in-room dining convenient.

This motel offers free WiFi in public areas, a terrace, and a garden. Other amenities include laundry facilities, barbecue grills, and a picnic area. Each morning continental breakfast is available. There's also the convenience of free self parking.

Sights within a 20-minute walk of this West Mackay motel include Artspace Mackay and Caneland Central.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$72* Per night/room 3 Oct. - 4 Oct.

Queen + Single Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Self Contained (sleeps 4)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Queen + Single

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Large Family Self Contained (sleeps 5)

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Cool Palms Motel ratings based on 72 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cool Palms Motel

Everyone (45) Couples (2) Family (23)
4 out of 5

Posted by on 9 Jul. 2021

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Comment from Hotel Management

24 Jul. 2021 by Wayne and Anne

Thanks for the review.

3 out of 5

Posted by on 5 Jun. 2021

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Comment from Hotel Management

22 Jun. 2021 by Wayne and Anne

Thanks for taking the time to leave us your review

5 out of 5
Great motel, friendly staff with very clean rooms. Perfect for our one night stop over on our travels.

Posted by on 13 Apr. 2021

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Comment from Hotel Management

20 Apr. 2021 by Wayne and Anne

Thanks for your lovely comments, much appreciated.

5 out of 5
Friendly and very helpful. Made my day s much easier. 👌

Posted by on 8 Apr. 2021

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Comment from Hotel Management

20 Apr. 2021 by Wayne and Anne

Glad you enjoyed your stay and thanks for the great comments.

5 out of 5
Cleanliness, good bad, fox tv, great price. Great for traveling people little noise day time from traffic.

Posted by on 8 Apr. 2021

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Comment from Hotel Management

8 Apr. 2021 by Wayne and Anne

Thanks for the great review and score

5 out of 5
Large family room, very clean room, great staff and location.

Posted by on 5 Apr. 2021

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Comment from Hotel Management

8 Apr. 2021 by Wayne and Anne

Thanks for your great review and score

4 out of 5
Room was clean and secure with air con and fan, parking out front of unit. Staff friendly. Close to intersection but still slept alright. Pool was good and cold bit didn't like the round concrete block in the middle of it. Would consider staying again if needed.

Posted by on 15 Feb. 2021

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Comment from Hotel Management

16 Feb. 2021 by Wayne and Anne

Thanks for your lovely comments. The concrete block has proven a big hit with kids but I guess it's not for everyone... we look forward to seeing you again.

5 out of 5
Clean , awesome service, friendly staff ,room was bigger than expected, price was good and lots of parking will stay here from now on during family holidays

Posted by , from Gladstone on 18 Jan. 2021

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Comment from Hotel Management

26 Jan. 2021 by Wayne and Anne

Hi Amanda, thanks for the fantastic comments we're so glad you enjoyed your stay with us and we look forward to welcoming you back.

5 out of 5
Great room, comfortable beds, quiet location, friendly and helpful staff.

Posted by , from Brisbane on 16 Jan. 2021

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Comment from Hotel Management

17 Jan. 2021 by Wayne and Anne

Hi Carrie, thanks for the great review we really appreciate your comments

4 out of 5
Due to poor weather conditions we were running late for check in, the owners called and arranged everything. Fantastic service!

Posted by on 10 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by Wayne and Anne

We're glad to have been of service and thanks for the lovely comments.

Property Features

As a guest of Cool Palms Motel, you'll find an outdoor pool, a terrace, and barbecue grills. WiFi is free in public spaces. Cool Palms Motel also features a garden, a picnic area, and laundry facilities. Free self parking is available. Smoking is allowed in designated areas at this Mackay motel.

  • 14 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Mackay Station (4.1 km / 2.5 mi)
  • Parking: Free self parking

Room Amenities

Cool Palms Motel offers 14 accommodations with coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Irons/ironing boards and hair dryers can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Hair dryer available
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 8 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 8 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 10.00 per night.
  • Cribs (infant beds) are available for AUD 5.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International.

  • Service animals are allowed
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 9.00 for adults and AUD 9.00 for children (approximately)
  • Crib (infant bed) fee: AUD 5.00 per night
  • Rollaway bed fee: AUD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cool Palms Motel Mackay
  • Cool Palms Motel
  • Cool Palms Mackay
  • Cool Palms
  • Cool Palms Motel West Mackay
  • Cool Palms West Mackay
  • Cool Palms Motel Motel
  • Cool Palms Motel West Mackay
  • Cool Palms Motel Motel West Mackay
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.