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4.2 out of 5

"Nice hot shower, friendly staff, comfy bed adding some cutlery to the rooms would be handy also. " More

By a verified traveller on Mon 15 Jun 2020

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Hotel Description

At Cool Palms Motel you'll be within just a 15-minute stroll of Jubilee Park and Mackay Enertainment and Convention Centre. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

All 14 rooms feature flat-screen TVs and coffee/tea makers. Refrigerators, microwaves, and room service make in-room dining convenient.

This motel offers free WiFi in public areas, a terrace, and a garden. Other amenities include laundry facilities, barbecue grills, and a picnic area. Each morning continental breakfast is available. There's also the convenience of free self parking.

Sights within a 20-minute walk of this West Mackay motel include Artspace Mackay and Caneland Central.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$72* Per night/room 14 Aug. - 15 Aug.

Queen + Single Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Self Contained (sleeps 4)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Queen + Single

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Large Family Self Contained (sleeps 5)

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Cool Palms Motel ratings based on 57 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cool Palms Motel

Everyone (40) Couples (2) Family (12)
5 out of 5
Nice hot shower, friendly staff, comfy bed adding some cutlery to the rooms would be handy also.

Posted by , from Gladstone on 15 Jun. 2020

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Comment from Hotel Management

29 Jun. 2020 by Wayne and Anne

Hi Sharna, apologies for the delay in responding to your wonderful review, thanks for taking the time to leave us your comments. We are always happy to put plates/cutlery/toaster in the room just ask us either before you arrive or when you check in.

4 out of 5

Posted by on 19 Mar. 2020

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Comment from Hotel Management

26 Mar. 2020 by Wayne and Anne

Thanks for the great score!

5 out of 5
Room were clean staff very friendly had a great time and will be back again

Posted by on 12 Jan. 2020

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Comment from Hotel Management

14 Jan. 2020 by Wayne and Anne

Thanks for staying with us and for the lovely review.

5 out of 5
The staff were very friendly and accommodating of our young son.

Posted by on 17 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Wayne and Anne

Thanks for your lovely review we hope he enjoyed his stay with us.

1 out of 5
Extremely disappointed, older property in need of updating, sliding door to room didnt lock properly, extremely noisy

Posted by , from Brisbane on 5 Dec. 2019

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Comment from Hotel Management

5 Dec. 2019 by Wayne and Anne

Hi Mims, we're really sorry that you didn't enjoy your stay with us and must admit were quite taken aback by your score and comments given all the positive feedback we have had since we took ownership in April of this year. It would have been really helpful if you had told us about the sliding door not locking properly while you were staying with us as you haven't left us a name so we have no idea which room you were staying in. Yes the property is an older style motel which should have been apparent on the website and of course is reflected in the price charged for our rooms though we are in the process of renovating. Like us, most of the motels in Mackay are located on Nebo Road and we all look forward to the opening of the new bypass hopefully in the not too distant future which should reduce any noise.

5 out of 5
i enjoyed the pool and the bbq area. the place was secure and safe

Posted by on 30 Nov. 2019

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Comment from Hotel Management

12 Dec. 2019 by Wayne and Anne

We're glad you enjoyed your stay with us.

5 out of 5
Always stay here when ever i have a stopover in Mackay, clean rooms, comfy beds, good food great staff.

Posted by on 13 Nov. 2019

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Comment from Hotel Management

20 Nov. 2019 by Wayne and Anne

Thanks for the great review!

4 out of 5

Posted by on 13 Sep. 2019

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Comment from Hotel Management

17 Sep. 2019 by Wayne and Anne

Thanks for the review much appreciated.

5 out of 5
Very lovely staff, happy to help me with any of my troubles!

Posted by on 9 Sep. 2019

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Comment from Hotel Management

10 Sep. 2019 by Wayne and Anne

Thanks for leaving us your lovely review please come back and stay with us again.

5 out of 5
Very easy after hours check in. Room was exactly like the photos. Very clean and comfortable for our whole family. Great value for money.

Posted by on 13 Aug. 2019

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Comment from Hotel Management

17 Sep. 2019 by Wayne and Anne

Thanks for the lovely comments and review. Please come and stay again.

Property Features

As a guest of Cool Palms Motel, you'll find an outdoor pool, a terrace, and barbecue grills. WiFi is free in public spaces. Cool Palms Motel also features a garden, a picnic area, and laundry facilities. Free self parking is available. Smoking is allowed in designated areas at this Mackay motel.

  • 14 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (5.2 km / 3.3 mi)
  • Train station: Mackay Station (4.1 km / 2.5 mi)
  • Parking: Free self parking

Room Amenities

Cool Palms Motel offers 14 accommodations with coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include showers. This Mackay motel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Irons/ironing boards and hair dryers can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Hair dryer available
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 8 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 8 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 10.00 per night.
  • Cribs (infant beds) are available for AUD 5.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are allowed
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 9.00 for adults and AUD 9.00 for children (approximately)
  • Crib (infant bed) fee: AUD 5.00 per night
  • Rollaway bed fee: AUD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cool Palms Motel Mackay
  • Cool Palms Motel
  • Cool Palms Mackay
  • Cool Palms
  • Cool Palms Motel West Mackay
  • Cool Palms West Mackay
  • Cool Palms Motel Motel
  • Cool Palms Motel West Mackay
  • Cool Palms Motel Motel West Mackay
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.