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4.1 out of 5

"Check in was easy and quick. Friendly isnt a term I would use much in hospitality these days, however Wayne and Anne were that as well as helpful and ... " More

By a verified traveller on Thu 05 Jan 2023

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Hotel Description

Cool Palms Motel places you steps from Great Barrier Reef and within a 15-minute stroll of Jubilee Park. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

This motel offers free WiFi in public areas, a terrace, and a garden. Other amenities include laundry facilities, barbecue grills, and a picnic area. Each morning continental breakfast is available. There's also the convenience of free self parking.

Sights within a 15-minute walk of this West Mackay motel include Mackay Enertainment and Convention Centre and Caneland Central.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$87* Per night/room 30 Jan. - 31 Jan.

Queen + Single Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Self Contained (sleeps 4)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Queen + Single

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Large Family Self Contained (sleeps 5)

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Cool Palms Motel ratings based on 91 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cool Palms Motel

Everyone (52) Couples (5) Family (27)
2 out of 5
Was ok stay,just the junkies carried on till all hours,think i will stay elsewhere next time,staff and owners very nice ppl.

Posted by on 14 Jan. 2023

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Comment from Hotel Management

14 Jan. 2023 by Wayne and Anne

Hi Quinton, yes apologies re the disturbance last night, we've been pretty good over the last few years at keeping them out but these ones slipped under our radar.

5 out of 5
Check in was easy and quick. Friendly isnt a term I would use much in hospitality these days, however Wayne and Anne were that as well as helpful and professional. The room was neat, clean and it also had a kitchenette (which I didn't realise when I booked). I will definitely be back when next we travel and would certainly recommend to family and friends.

Posted by on 5 Jan. 2023

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Comment from Hotel Management

14 Jan. 2023 by Wayne and Anne

Thanks for the truly amazing review and comments we do appreciate it.

4 out of 5
Handy, very clean & comfy. Had everything we needed and short walk to The Shamrock Hotel for a lovely dinner. Great value

Posted by on 2 Jan. 2023

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Comment from Hotel Management

14 Jan. 2023 by Wayne and Anne

Hi Wendy, thanks for the lovely review and comments.

5 out of 5
Everything we needed for a one-night stay and very reasonably priced

Posted by on 7 Nov. 2022

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Comment from Hotel Management

9 Nov. 2022 by Wayne and Anne

Thanks for the lovely comments and review

4 out of 5

Posted by on 17 Oct. 2022

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4 out of 5
To close to traffic

Posted by , from Yeppoon on 12 Oct. 2022

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Comment from Hotel Management

17 Oct. 2022 by Wayne and Anne

Thanks so much for the review

5 out of 5
Great value motel, was clean and comfortable, I arrived after hours and the check in process was well communicated and easy to follow.

Posted by on 23 Aug. 2022

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Comment from Hotel Management

2 Sep. 2022 by Wayne and Anne

Hi Jeff, thanks so much for your amazing review and comments, we do appreciate them

4 out of 5
All good

Posted by on 7 Aug. 2022

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Comment from Hotel Management

17 Aug. 2022 by Wayne and Anne

Hi David, thanks so much for the great review.

2 out of 5

Posted by on 27 Jul. 2022

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4 out of 5
Family room is a great size, very comfortable for a family of 5.

Posted by on 18 Jul. 2022

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Comment from Hotel Management

3 Aug. 2022 by Wayne and Anne

Thanks for the great review Sarah, we do appreciate it.

Property Features

As a guest of Cool Palms Motel, you'll find an outdoor pool, a terrace, and barbecue grills. WiFi is free in public spaces. Cool Palms Motel also features a garden, a picnic area, and laundry facilities. Free self parking is available. Smoking is allowed in designated areas at this Mackay motel.

  • 14 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Mackay Station (4.1 km / 2.5 mi)
  • Parking: Free self parking

Room Amenities

Cool Palms Motel offers 14 accommodations with coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Irons/ironing boards and hair dryers can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Hair dryer available
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 8 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 8 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 10.00 per night.
  • Cribs (infant beds) are available for AUD 5.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that guest safety measures are currently in place. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 9.00 for adults and AUD 9.00 for children (approximately)
  • Crib (infant bed) fee: AUD 5.00 per night
  • Rollaway bed fee: AUD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cool Palms Motel Mackay
  • Cool Palms Motel
  • Cool Palms Mackay
  • Cool Palms
  • Cool Palms Motel West Mackay
  • Cool Palms West Mackay
  • Cool Palms Motel Motel
  • Cool Palms Motel West Mackay
  • Cool Palms Motel Motel West Mackay
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.