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3.9 out of 5

"Property was super clean and fresh, only one draw back only one washer in the bathroom for a room designed for up to 3 people. " More

By a verified traveller on Sun 28 Jun 2020

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Hotel Description

At Casa Nostra Motel Mackay you'll be within a 30-minute stroll of Mackay Enertainment and Convention Centre and Caneland Central. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

Smart TVs with digital channels are featured in all 22 rooms, and you can enjoy coffee/tea makers, free bottled water, and hair dryers. Nice touches to enhance your stay include free toiletries, while pillowtop beds and premium bedding invite a good night's rest. Additionally, TVs, microwaves, and irons/ironing boards are available.

This business-friendly motel offers free WiFi in public areas, concierge services, and a garden. Other amenities include laundry facilities, express check-in, and express check-out. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 4-star West Mackay motel include Bluewater Lagoon and Mackay Base Hospital.

Executive Room, Multiple Beds, Kitchenette (Executive Queen Room)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$100* Per night/room 4 Oct. - 5 Oct.

Family Room, 2 Bedrooms, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Refrigerator & Microwave (Weekend Special -standard)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Luxury Studio, Non Smoking, Kitchenette (Studio With Kitchenette)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Casa Nostra Motel Mackay ratings based on 19 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Casa Nostra Motel Mackay

Everyone (7) Couples (1) Family (8)
5 out of 5
Property was super clean and fresh, only one draw back only one washer in the bathroom for a room designed for up to 3 people.

Posted by , from Murgon Qld on 28 Jun. 2020

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Comment from Hotel Management

30 Jun. 2020 by Casa Nostra Motel

Hi Joan, Thank you very much for your feedback, we appreciate it. Regards Reservations

4 out of 5
Recently renovated, modern and location good for a stopover 👍

Posted by on 6 Oct. 2019

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Comment from Hotel Management

8 Oct. 2019 by Casa Nostra Motel

Thank you for your review, we appreciate your feedback.

5 out of 5
Great clean rooms. Great customer service. I will return the next time I’m in that area.

Posted by on 21 Sep. 2019

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Comment from Hotel Management

21 Sep. 2019 by Casa Nostra Motel

Thank you for your feedback. We appreciate your time. Regards Management

4 out of 5

Posted by on 14 Sep. 2019

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Comment from Hotel Management

14 Sep. 2019 by Casa Nostra Motel Mackay

Thank you for your feedback, we appreciate it.

5 out of 5
Excellent service, the owners were very friendly and helpful. Room was tidy, clean and newly referbed which felt like staying in a hotel rather then a motel. Would 100% stay again and reccomend to friends and family.

Posted by on 12 Jul. 2019

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Comment from Hotel Management

12 Jul. 2019 by Casa Nostra Motel Mackay

Thank you for your review, we appreciate it. I am glad you enjoyed your stay with us and look forward to your next visit. Regards Naomi.

4 out of 5
Good amenities do the price. Good clean room. Close to everything Would recommend.

Posted by on 5 Jul. 2019

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Comment from Hotel Management

6 Jul. 2019 by Casa Nostra Motel Mackay

Thank you. Your feedback is appreciated. Regards Naomi

5 out of 5
Newly Renovated Room, Modern, microwave etc great value for money

Posted by on 23 Jun. 2019

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Comment from Hotel Management

26 Jun. 2019 by Casa Nostra Motel

Thank you for your feedback.

5 out of 5
The room was super clean! It was compact but absolutely fine for a couple of nights in Mackay on business.

Posted by on 17 Jun. 2019

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Comment from Hotel Management

18 Jun. 2019 by Casa Nostra Motel Mackay

Thank you for your feedback, it is appreciated. Regards Naomi

5 out of 5
The owner was very helpful and friendly.. It was very cosy and we will be back

Posted by on 9 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Casa Nostra Motel Mackay

Thank you for your feedback, we appreciate it. Look forward to seeing you on your next visit. Safe Travels Naomi - Manager

4 out of 5
Clean, quiet and comfortable - perfect for an overnight when travelling

Posted by on 2 Jun. 2019

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Comment from Hotel Management

4 Jun. 2019 by Casa Nostra Motel Macakay

Glad you enjoyed your stay, Thank you for your feedback. kind regards Naomi Management

About the Casa Nostra Motel Mackay

Location 30 Nebo Road, West Mackay, QLD 4740

Property Features

Casa Nostra Motel Mackay offers its guests an outdoor pool, tour/ticket assistance, and a garden. Event space at this motel measures 30 square feet (3 square meters) and includes conference space. WiFi is free in public spaces. An airport shuttle (available on request) is available for a fee. The business-friendly Casa Nostra Motel Mackay also features concierge services, laundry facilities, and express check-in. Self parking is free. You'll have access to the health club at a partner property. A complete renovation of Casa Nostra Motel Mackay was completed in March 2019. This 4-star Mackay motel is smoke free.

  • 1 floor
  • 22 guestrooms or units
  • 30 sq ft of conference space
  • 3 sq m of conference space
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (4.9 km / 3 mi)
  • Train station: Mackay Station (4.2 km / 2.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Casa Nostra Motel Mackay offers 22 accommodations with complimentary bottled water and coffee/tea makers. Pillowtop beds feature premium bedding. 55-cm Smart televisions come with premium digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Pillowtop beds
  • Smart television
  • Digital channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7 AM - 8 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Airport shuttle service is available on request from 7:00 AM to 7:00 PM. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 7 AM - 8 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport shuttle service is offered on request from 7:00 AM to 7:00 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Casa Nostra Motel Mackay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Contactless food service / room service is available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Reservation might be required for some facilities on site
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Nostra Mackay
  • Casa Nostra Motel Mackay Motel
  • Casa Nostra Motel Mackay West Mackay
  • Casa Nostra Motel Mackay Motel West Mackay

You should know

  • Casa Nostra Motel Mackay offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.