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4.6 out of 5

"Friendly staff. Very new and tidy. And quiet. A few things to remedy. Shower needs fixing. The slightest turn the wrong way goes from freezing to scal ... " More

By a verified traveller on Fri 27 Jan 2023

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Hotel Description

At Casa Nostra Motel Mackay you'll be within a 20-minute stroll of Mackay Enertainment and Convention Centre and Caneland Central. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

This smoke-free motel offers free WiFi in public areas, concierge services, and a garden. Other amenities include laundry facilities, express check-out, and luggage storage. There's also the convenience of free self parking.

Places within a 30-minute walk of this 4-star West Mackay motel include Bluewater Lagoon and Mackay Regional Botanic Gardens.

Standard Room, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$95* Per night/room 31 Jan. - 1 Feb.

Family Room, Non Smoking, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room, Non Smoking, Kitchenette (Executive Queen Room)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio, Non Smoking, Kitchenette (Studio With Kitchenette)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Casa Nostra Motel Mackay ratings based on 29 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Casa Nostra Motel Mackay

Everyone (7) Couples (6) Family (10)
3 out of 5
Friendly staff. Very new and tidy. And quiet. A few things to remedy. Shower needs fixing. The slightest turn the wrong way goes from freezing to scalding (replace shower head). The beds are very hard (install a pillow top protector). A curfew of 8.00pm (not sure how you tell people they can’t go outside after a certain time). And finally, use a dish and you get billed $50 for cleaning (but where do you wash up? Bathroom sink?)

Posted by on 27 Jan. 2023

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Comment from Hotel Management

28 Jan. 2023 by Casa Nostra Motel Mackay

Hi, thank you for your review & feedback. The curfew is only to stop people from making loads of noise outside other peoples rooms, just to have some respect for people sleeping & the dish washing is to stop people from leaving dirty plates all over the rooms & just to rinse off, our cleaners wash the dishes in our dishwasher. The Casa Nostra Team

4 out of 5
Clean and convenient motel. The room was well equiped for our family's short stay.

Posted by on 12 Dec. 2022

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Comment from Hotel Management

13 Dec. 2022 by Vicky Motel Manager

Hi Karen, thank you for your review, great to hear you enjoyed your short stay

4 out of 5
Instant hot water, everything worked efficiently, updated interior. Room not serviced daily.

Posted by on 3 Oct. 2022

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Comment from Hotel Management

4 Oct. 2022 by Casa Nostra Motel Mackay

Hello Ian,Thank you for your review, great to read you had an enjoyable stay.Cheers from the team @ Casa Nostra Motel Mackay

5 out of 5
👍

Posted by on 27 Sep. 2022

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Comment from Hotel Management

28 Sep. 2022 by Casa Nostra Motel Mackay Team

Thank you, David , I will let the team know.Cheers, Frances

4 out of 5

Posted by on 26 Aug. 2022

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5 out of 5
Lovely night’s sleep in a comfy bed. Thanks!

Posted by on 22 Aug. 2022

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Comment from Hotel Management

3 Sep. 2022 by Fran

Hello Daniel,Thanks for your feedback, much appreciated. Will advise team of positive review.

4 out of 5
Nice and clean and tidy for a quick overnight on our way north.

Posted by on 4 Aug. 2022

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Comment from Hotel Management

5 Aug. 2022 by Frances

Hi Paula, Thank you for your feedback, much appreciated. Hope to see you again. Cheers from the team @ Casa Nostra Mackay

5 out of 5
.

Posted by on 12 Jul. 2022

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Comment from Hotel Management

17 Jul. 2022 by Fran

Hi David, We appreciate your review, we work hard to please our guest. Hope to see you again, from the Team @ Casa Nostra Mackay

5 out of 5
Location for our purpose was excellent, very clean, modern and roomy. Parking in front of room was excellent.

Posted by on 10 Jul. 2022

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Comment from Hotel Management

19 Jul. 2022 by Frances

Hello David, thank you so much for taking the time to write a review on your stay. Hope to see you another day, don't forget we also have Casa Nostra Rockhampton, it's a must on rural setting.

5 out of 5
The room was very clean and the staff were friendly and accomodating. We stay in Mackay quite a lot and this will be our new place we stay each time.

Posted by on 4 Jun. 2022

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Comment from Hotel Management

12 Jun. 2022 by Casa Nostra Motel Mackay

Hi Holly, Thanks for the feedback. We really appreciate your kind words. We look forward to welcoming you back next time you are in Mackay. Regards, Reception.

About the Casa Nostra Motel Mackay

Location 30 Nebo Road, West Mackay, QLD 4740

Property Features

Casa Nostra Motel Mackay offers its guests an outdoor pool, tour/ticket assistance, and a garden. Event space at this motel measures 30 square feet (3 square meters) and includes conference space. WiFi is free in public spaces. Casa Nostra Motel Mackay also features concierge services, laundry facilities, and express check-out. Self parking is free. You'll have access to the health club at a partner property. A complete renovation of Casa Nostra Motel Mackay was completed in March 2019. This 4-star Mackay motel is smoke free.

  • 1 floor
  • 21 guestrooms or units
  • 30 sq ft of conference space
  • 3 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Mackay Station (4.2 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

Casa Nostra Motel Mackay offers 21 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Pillowtop beds feature premium bedding. 55-cm Smart televisions come with premium digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Mackay motel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Pillowtop beds
  • Smart television
  • Digital channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday - Sunday: 8:00 AM - 7:00 PM
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive key retrieval information.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday - Sunday: 8:00 AM - 7:00 PM
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Casa Nostra Motel Mackay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation.

  • No rollaway/extra beds available
  • No lifts
  • Parking height restrictions apply
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Staff do not wear personal protective equipment
  • Social distancing measures are not in place
  • Property is not currently implementing any enhanced cleaning measures
  • Property is not currently implementing any guest safety measures
  • Masks are not compulsory at the property
  • Mobile key entry is not available
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Nostra Mackay
  • Casa Nostra Motel Mackay Motel
  • Casa Nostra Motel Mackay West Mackay
  • Casa Nostra Motel Mackay Motel West Mackay

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.