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4.7 out of 5

"Lovely night’s sleep in a comfy bed. Thanks! " More

By a verified traveller on Mon 22 Aug 2022

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Hotel Description

At Casa Nostra Motel Mackay you'll be within a 20-minute stroll of Mackay Enertainment and Convention Centre and Caneland Central. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

This business-friendly motel offers free WiFi in public areas, concierge services, and a garden. Other amenities include laundry facilities, express check-out, and luggage storage. There's also the convenience of free self parking.

Places within a 30-minute walk of this 4-star West Mackay motel include Bluewater Lagoon and Mackay Base Hospital.

Standard Room, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$103* Per night/room 11 Oct. - 12 Oct.

Family Room, Non Smoking, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room, Non Smoking, Kitchenette (Executive Queen Room)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio, Non Smoking, Kitchenette (Studio With Kitchenette)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Casa Nostra Motel Mackay ratings based on 24 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Casa Nostra Motel Mackay

Everyone (5) Couples (5) Family (8)
5 out of 5
Lovely night’s sleep in a comfy bed. Thanks!

Posted by on 22 Aug. 2022

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Comment from Hotel Management

3 Sep. 2022 by Fran

Hello Daniel,Thanks for your feedback, much appreciated. Will advise team of positive review.

4 out of 5
Nice and clean and tidy for a quick overnight on our way north.

Posted by on 4 Aug. 2022

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Comment from Hotel Management

5 Aug. 2022 by Frances

Hi Paula, Thank you for your feedback, much appreciated. Hope to see you again. Cheers from the team @ Casa Nostra Mackay

5 out of 5
.

Posted by on 12 Jul. 2022

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Comment from Hotel Management

17 Jul. 2022 by Fran

Hi David, We appreciate your review, we work hard to please our guest. Hope to see you again, from the Team @ Casa Nostra Mackay

5 out of 5
Location for our purpose was excellent, very clean, modern and roomy. Parking in front of room was excellent.

Posted by on 10 Jul. 2022

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Comment from Hotel Management

19 Jul. 2022 by Frances

Hello David, thank you so much for taking the time to write a review on your stay. Hope to see you another day, don't forget we also have Casa Nostra Rockhampton, it's a must on rural setting.

5 out of 5
The room was very clean and the staff were friendly and accomodating. We stay in Mackay quite a lot and this will be our new place we stay each time.

Posted by on 4 Jun. 2022

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Comment from Hotel Management

12 Jun. 2022 by Casa Nostra Motel Mackay

Hi Holly, Thanks for the feedback. We really appreciate your kind words. We look forward to welcoming you back next time you are in Mackay. Regards, Reception.

5 out of 5

Posted by on 16 Apr. 2022

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5 out of 5

Posted by on 26 Feb. 2022

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5 out of 5
Nice clean place, value for money.

Posted by on 13 Jan. 2022

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Comment from Hotel Management

17 Jan. 2022 by Casa Nostra Motel Mackay

Thank you for your kind comments and staying with Casa Nostra Motel Mackay. Look forward to welcoming you back when you are next in Mackay. Regards, Jason & Lisa

1 out of 5
Refused our booking on xmas day , treated like idiots n lefy us without accommodation xmas night.

Posted by on 2 Jan. 2022

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Comment from Hotel Management

5 Feb. 2022 by Casa Nostra Motel Mackay

Sorry to hear about your experience.

5 out of 5
Great place to stay, close to everything we needed, would definitely stay there again.

Posted by on 14 Nov. 2021

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Comment from Hotel Management

24 Nov. 2021 by Casa Nostra Motel Mackay

Dear John, Thank you for the kind feedback. Warmest regards Ben

About the Casa Nostra Motel Mackay

Location 30 Nebo Road, West Mackay, QLD 4740

Property Features

Casa Nostra Motel Mackay offers its guests an outdoor pool, tour/ticket assistance, and a garden. Event space at this motel measures 30 square feet (3 square meters) and includes conference space. WiFi is free in public spaces. The business-friendly Casa Nostra Motel Mackay also features concierge services, laundry facilities, and express check-out. Self parking is free. You'll have access to the health club at a partner property. A complete renovation of Casa Nostra Motel Mackay was completed in March 2019. This 4-star Mackay motel is smoke free.

  • 1 floor
  • 21 guestrooms or units
  • 30 sq ft of conference space
  • 3 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Mackay Station (4.2 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

Casa Nostra Motel Mackay offers 21 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Pillowtop beds feature premium bedding. 55-cm Smart televisions come with premium digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Mackay motel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Pillowtop beds
  • Smart television
  • Digital channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 9:00 PM. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive key retrieval information.

The front desk at this property is open daily from 7 AM - 9:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Casa Nostra Motel Mackay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • No rollaway/extra beds available
  • No lifts
  • Parking height restrictions apply
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Nostra Mackay
  • Casa Nostra Motel Mackay Motel
  • Casa Nostra Motel Mackay West Mackay
  • Casa Nostra Motel Mackay Motel West Mackay

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.