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4.3 out of 5

"The position is great, didn’t like the shower bath , it’s a bit slippery, the motel is old but very clean, very quiet. " More

By a verified traveller on Tue 12 Mar 2024

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Hotel Description

At White Lace Motor Inn you'll be within a 30-minute stroll of Mackay Base Hospital and Mackay Regional Botanic Gardens. Highlights at this Colonial motel include free breakfast, an outdoor swimming pool, and free self parking.

This business-friendly motel offers free WiFi in public areas, a terrace, and a garden. Added amenities include a free manager's reception, a snack bar/deli, and laundry facilities. There's also the convenience of free RV/bus/truck parking.

Places within a 30-minute walk of this 4-star West Mackay motel include Mackay Enertainment and Convention Centre and Caneland Central.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$139* Per night/room 31 Mar. - 1 Apr.

Courtyard Twin

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio 6

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Superior Spa

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Queen

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

White Lace Motor Inn ratings based on 445 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for White Lace Motor Inn

Everyone (260) Couples (88) Family (84)
3 out of 5
The position is great, didn’t like the shower bath , it’s a bit slippery, the motel is old but very clean, very quiet.

Posted by on 12 Mar. 2024

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1 out of 5
Breakfast hours only 6.30 to 8am food selection limited Rooms mot serviced daily - you have to chase cleaners for more supplies if staying multiple nights Manager wouldnt extend checkout by 1 hour even though cleaner said she would do our room last and then manager walked past to see if we had vacated the room Manager charged accommodation without my knowledge even though i told him it was paid through Wotif

Posted by on 12 Mar. 2024

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5 out of 5
Always friendly staff and clean rooms. Favourite Motel in Mackay

Posted by on 5 Mar. 2024

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5 out of 5
A good stay everything U need is a short walk away

Posted by on 29 Feb. 2024

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2 out of 5
From arrival we had dirty towels and pillows in our room we told them and they fixed it the next day we asked for more towels and again they gave us dirty/stained towels and we sent them back again, as well as there is a info book you get in all rooms with very out dated information saying that they have things available that they don’t, they said that booklet with all the information is from the last owner from over a year ago as well as the rooms were poorly cleaned and we did have to talk to house keeping quite a few times about this issue

Posted by on 25 Feb. 2024

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5 out of 5
Very friendy and helpful staff. The free light breakfast had a good variety of breakfast items.

Posted by on 26 Jan. 2024

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Comment from Hotel Management

18 Feb. 2024 by CC

Hi Sarah. Thank you for your feedback. We’re glad to hear that you enjoy the motel. We will upgrade it soon. We appreciate your kind words and hope to continue providing excellent service to you in the future. Kind Regards, Management

4 out of 5
Was convenient for us to visit if family.

Posted by on 7 Jan. 2024

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Comment from Hotel Management

18 Feb. 2024 by cc

Hi Lorna. Thank you for your feedback. We’re glad to hear that you enjoy the motel. We will upgrade it soon. We appreciate your kind words and hope to continue providing excellent service to you in the future. Kind Regards, Management

5 out of 5

Posted by on 2 Jan. 2024

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Comment from Hotel Management

18 Feb. 2024 by cc

Hi Levon Thank you for your feedback. We’re glad to hear that you enjoy the motel. We will upgrade it soon. We appreciate your kind words and hope to continue providing excellent service to you in the future. Kind Regards, Management

4 out of 5

Posted by on 16 Dec. 2023

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4 out of 5
Good bed.Good shower. Good aircon.

Posted by on 8 Dec. 2023

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About the White Lace Motor Inn

Location 73 Nebo Rd, West Mackay, QLD 4740

Property Features

There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly White Lace Motor Inn. Self parking is free. Smoking is allowed in designated areas at this 4-star Mackay motel.

  • 37 guestrooms or units
  • 2 levels
  • 3 buildings
  • To-go breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Mackay Station (3.8 km / 2.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

White Lace Motor Inn offers 37 accommodations, which are accessible via exterior corridors and feature complimentary bottled water and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels and first-run movies. Bathrooms include complimentary toiletries and hair dryers. This Mackay motel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • First-run movies
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM. The motel hosts a free manager's reception daily.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Children under 13 years old are not allowed in the swimming pool without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 7:00 PM
  • Saturday - Sunday: 8:30 AM - 7:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 7:00 PM
  • Saturday - Sunday: 8:30 AM - 7:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of SGS (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Guests must provide a copy of their government-issued photo I.D. in advance

Hotel Names

  • White Lace Motor Inn West Mackay
  • White Lace Motor Inn
  • White Lace Motor West Mackay
  • White Lace Motor
  • White Lace Motor Inn Motel
  • White Lace Motor Inn West Mackay
  • White Lace Motor Inn Motel West Mackay

You should know

  • Pool access available from 7:30 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.