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4.4 out of 5

"Over night stay only. Room had everything we needed. Well presented and at a good price. Did miss having two bath towels, but managed ok. " More

By a verified traveller on Mon 17 Oct 2022

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Hotel Description

At White Lace Motor Inn you'll be within a 30-minute stroll of Mackay Base Hospital and Mackay Regional Botanic Gardens. Highlights at this Colonial motel include free breakfast, an outdoor swimming pool, and free self parking.

This business-friendly motel offers free WiFi in public areas, a terrace, and a garden. Added amenities include a free manager's reception, a snack bar/deli, and laundry facilities. There's also the convenience of free RV/bus/truck parking.

Places within a 30-minute walk of this 4-star West Mackay motel include Mackay Enertainment and Convention Centre and Caneland Central.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$110* Per night/room 15 Dec. - 16 Dec.

Courtyard Twin

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio 6

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Superior Spa

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Queen

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

White Lace Motor Inn ratings based on 407 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for White Lace Motor Inn

Everyone (238) Couples (79) Family (78)
2 out of 5
Was given the wrong room at checkin , but then swapped for the right room .

Posted by on 30 Oct. 2022

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5 out of 5
Over night stay only. Room had everything we needed. Well presented and at a good price. Did miss having two bath towels, but managed ok.

Posted by on 17 Oct. 2022

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3 out of 5
Booked a disability room with king size bed requested a ground floor did not get the room I requested.

Posted by on 13 Oct. 2022

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4 out of 5
Large comfortable room

Posted by on 20 Sep. 2022

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Comment from Hotel Management

28 Sep. 2022 by Sharyn.

Thank you for taking the time to review our Motor Inn

5 out of 5

Posted by on 31 Aug. 2022

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4 out of 5
A

Posted by on 30 Aug. 2022

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Comment from Hotel Management

30 Aug. 2022 by Belinda

Good morning, TonyThank you for your score. We appreciate your feedback.Kind regards,

5 out of 5
Very friendly staff! Would definitely stay again 👍

Posted by on 27 Aug. 2022

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Comment from Hotel Management

27 Aug. 2022 by .

Hello Valued Guest,Thank you for your review. We appreciate the feedback!Kind regards, Reception

5 out of 5

Posted by on 26 Aug. 2022

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5 out of 5
The free breakfast was so handy, and the free laundry was very helpful, especially when you're travelling. Great value for money.

Posted by on 12 Aug. 2022

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Comment from Hotel Management

12 Aug. 2022 by Sharyn

Thank you for your lovely review.

5 out of 5
Great place to stay, lovely rooms and an added bonus to get a discount on dining at the nearby bowling club.

Posted by on 8 Aug. 2022

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Comment from Hotel Management

8 Aug. 2022 by .

Hello Dawn, thank you for your review. We value your feedback. Kind regards, Courtney

About the White Lace Motor Inn

Location 73 Nebo Rd, West Mackay, QLD 4740

Property Features

There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly White Lace Motor Inn. Self parking is free. Smoking is allowed in designated areas at this 4-star Mackay motel.

  • 37 guestrooms or units
  • 2 levels
  • 3 buildings
  • To-go breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Mackay Station (3.8 km / 2.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

White Lace Motor Inn offers 37 accommodations, which are accessible via exterior corridors and feature complimentary bottled water and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels and first-run movies. Bathrooms include complimentary toiletries and hair dryers. This Mackay motel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • First-run movies
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM. The motel hosts a free manager's reception daily.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:30 AM - 7:00 PM
  • Saturday - Sunday: 8:30 AM - 7:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 7:30 AM - 7:00 PM
  • Saturday - Sunday: 8:30 AM - 7:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SGS (3rd party expert - Global).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of SGS (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Hotel Names

  • White Lace Motor Inn West Mackay
  • White Lace Motor Inn
  • White Lace Motor West Mackay
  • White Lace Motor
  • White Lace Motor Inn Motel
  • White Lace Motor Inn West Mackay
  • White Lace Motor Inn Motel West Mackay

You should know

  • Pool access available from 7:30 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.