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4.6 out of 5

"Property was good but very small. " More

By a verified traveller on Sun 28 Aug 2022

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Hotel Description

A luxury stay in Mackay awaits you at Quest Mackay on Gordon. Within just a 10-minute stroll, you'll find Queens Park Orchid House and Artspace Mackay. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

Enjoy the gym and spa tub. Business amenities include conference space, a meeting room, and a business center. Other amenities include free WiFi in public areas, a coffee shop/cafe, and spa services. Cooked-to-order breakfast is available daily between 7:00 AM and noon. There's also the convenience of self parking.

Places within a 15-minute walk of this 4.5-star Mackay hotel include Mackay Enertainment and Convention Centre and Jubilee Park.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$174* Per night/room 13 Oct. - 14 Oct.

Executive Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 7 Max

Executive Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

Quest Mackay on Gordon ratings based on 134 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Mackay on Gordon

Everyone (83) Couples (26) Business (2) Family (16)
4 out of 5
Property was good but very small.

Posted by on 28 Aug. 2022

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Comment from Hotel Management

21 Sep. 2022 by Management

Hi RobertThank you for your feedbackKind regards

5 out of 5
This apartment is in a great location and was neat and tidy. There was no street noise, so it was easy to sleep after a long day of travelling.

Posted by on 7 Jul. 2022

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Comment from Hotel Management

12 Jul. 2022 by Management

Hi Lind Thank you for your feedback We look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

5 out of 5
Very nice place to stay.

Posted by on 1 Jul. 2022

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Comment from Hotel Management

12 Jul. 2022 by Management

Hi Renae Thank you very much for your feedback It is highly appreciated Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

5 out of 5

Posted by on 12 Jun. 2022

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5 out of 5
The rooms were huge and fully equipped with everything you need.

Posted by on 3 Apr. 2022

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Comment from Hotel Management

5 Apr. 2022 by Management

Hi Lyndon Thank you for your feedback we lookforward to your next visit

3 out of 5

Posted by on 20 Mar. 2022

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4 out of 5
stayed here for work, nice and clean. good location.

Posted by on 14 Mar. 2022

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Comment from Hotel Management

19 Mar. 2022 by Management

Thank you Chris we look forward to your next visit

5 out of 5
.

Posted by on 12 Jan. 2022

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Comment from Hotel Management

17 Jan. 2022 by Management

Thank you Mark

5 out of 5

Posted by on 21 Nov. 2021

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Comment from Hotel Management

20 Apr. 2022 by Management

Thank you Cheryl we look forward to your next visit to Mackay

4 out of 5

Posted by on 22 Jul. 2021

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Comment from Hotel Management

20 Apr. 2022 by Management

Thank you James appreciate your feedback

About the Quest Mackay on Gordon

Location 27 Gordon Street, Mackay, QLD 4740

Property Features

Quest Mackay on Gordon offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and a meeting room are available. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Quest Mackay on Gordon. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Mackay hotel is smoke free.

  • 115 guestrooms or units
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Mackay Station (5.4 km / 3.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Mackay on Gordon offers 115 air-conditioned accommodations with DVD players and safes. Rooms open to balconies. 42-inch flat-screen televisions come with digital channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to noon.

Quest Mackay on Gordon has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 8:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 8 AM to 11 PM on Saturdays; 8 AM to 9:30 PM on Sundays.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 8:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 5.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 25 per person (approximately)
  • Self parking fee: AUD 10 per day
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 5.0 per day
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mackay Gordon
  • Mackay Quest
  • Quest Gordon Apartment Mackay
  • Quest Mackay
  • Quest Mackay Gordon
  • Quest Mackay Gordon Apartment
  • Quest Gordon
  • Quest Mackay on Gordon Hotel
  • Quest Mackay on Gordon Mackay
  • Quest Mackay on Gordon Hotel Mackay

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.