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4.6 out of 5

"After being stranded in Mackay and needing to extend out stay 3 times the girls at the Quest were incredible. From the minute we walked in they were s ... " More

By a verified traveller on Fri 24 Jul 2020

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Hotel Description

A luxury stay in Mackay awaits you at Quest Mackay on Gordon. Within just a 10-minute stroll, you'll find Queens Park Orchid House and Artspace Mackay. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

Flat-screen TVs with digital channels are featured in all 115 rooms, and you can enjoy free WiFi, balconies, and DVD players. Refrigerators, microwaves, and stovetops make in-room dining convenient. Room service, coffee/tea makers, and free bottled water are also available.

Enjoy the fitness center and spa tub. Business amenities include conference space, a meeting room, and a business center. Other amenities include free WiFi in public areas, a coffee shop/café, and spa services. Cooked-to-order breakfast is available daily between 7:00 AM and noon. There's also the convenience of self parking.

Places within a 15-minute walk of this 4.5-star Mackay hotel include Mackay Enertainment and Convention Centre and Jubilee Park.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$143* Per night/room 21 Aug. - 22 Aug.

Executive Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Apartment

Bed Count 2 King Beds Maximum Occupancy 7 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

Quest Mackay on Gordon ratings based on 122 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Mackay on Gordon

Everyone (80) Couples (23) Business (2) Family (14)
5 out of 5
After being stranded in Mackay and needing to extend out stay 3 times the girls at the Quest were incredible. From the minute we walked in they were so helpful, went above and beyond and made our situation just that little bit easier. I cannot thank them or recommend the quest enough. We had to stay at another hotel for 2 nights but got out of there and came back as soon as we could. Thank you so much girls!

Posted by , from Brisbane on 24 Jul. 2020

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Comment from Hotel Management

30 Jul. 2020 by Quest Team

Thank you Dani It was our pleasure to look afteryou

5 out of 5

Posted by on 2 Jun. 2020

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Comment from Hotel Management

23 Jul. 2020 by Quest Team

Thank you

5 out of 5
Close to shops great view and exceptional service very friendly.

Posted by , from Gold Coast on 29 Mar. 2020

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4 out of 5

Posted by on 21 Feb. 2020

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5 out of 5
rooms are very comfortable. service was excellent. was a a bit annoying that the pool area was overtaken by a party. while i was still available it was very uncomfortable

Posted by on 12 Feb. 2020

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3 out of 5
When arriving at room found the water bottles supplied for u to purchased as been all opened and none replaced. When gone to put rubbish in small bin in bathroom found bin not emptied from previous stayers. U can only imagine what was in there being a bathroom bin, We booked the room because it was bay views, unfortunately for us we were put at the back corner of the building With a view of a coles car park, Otherwise the stay was affordable, easy, parking available. Swimming pool area relaxing, central to everything

Posted by on 24 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Quest Mackay on Gordon

We are sorry to hear that your stay was not as expected. We try our hardest to ensure all requests are met and our reception team would have been able to ensure that your stay was more comfortable if you had let us know at the time. We thank you for your stay and hope that you will stay with us again if you are in Mackay.

5 out of 5
Great outdoor pool. Good service. Sound proof. Clean and comfortable rooms

Posted by on 7 Dec. 2019

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Comment from Hotel Management

8 Dec. 2019 by Quesy in Mackay Team

Thank you for taking the time to provide us with your feedback it is very much appreciated we look forward to your next visit

5 out of 5
We had 2 cars one ww parked outside under the tree it got all covered in bird mess.the other was safe in parking

Posted by on 4 Dec. 2019

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Comment from Hotel Management

8 Dec. 2019 by Quest in Mackay Team

Thank you for your feedback, for your next visit please let us know we can make arrangement "discounted parking fee for the second car"

4 out of 5
Local. Central to shops, eateries and business. Have stayed here before

Posted by on 25 Nov. 2019

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Comment from Hotel Management

25 Nov. 2019 by Team Quest in Mackay

Dear Michelle thank you for taking the time to provide us with your feedback we look forward to your next visit

4 out of 5
Everything was great except the wifi. Neither of us could log in, even with the help from the front desk and an alternative code, it still didn't work.

Posted by on 10 Nov. 2019

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Comment from Hotel Management

11 Nov. 2019 by Quest in Mackay Team

Thank you for taking the time to provide us with your objective feedback will ask our WiFi provider to investigate and assist us in resolving this issue

About the Quest Mackay on Gordon

Location 27 Gordon Street, Mackay, QLD 4740

Property Features

Quest Mackay on Gordon offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and a meeting room are available. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Quest Mackay on Gordon. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Mackay hotel is smoke free.

  • 115 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Mackay, QLD (MKY) (6.1 km / 3.8 mi)
  • Train station: Mackay Station (5.3 km / 3.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Mackay on Gordon offers 115 air-conditioned accommodations with DVD players and safes. Rooms open to balconies. 42-inch flat-screen televisions come with digital channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Mackay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to noon.

Quest Mackay on Gordon has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Thursday: 7 AM - 11 PM
  • Friday - Friday: 7 AM - 10 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 8 AM to 11 PM on Saturdays; 8 AM to 9:30 PM on Sundays.

This property's front desk is open during the following times:

  • Monday - Thursday: 7 AM - 11 PM
  • Friday - Friday: 7 AM - 10 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 5.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place and guests are provided with hand sanitizer.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 25 per person (approximately)
  • Self parking fee: AUD 5.00 per day
  • Crib (infant bed) fee: AUD 5.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mackay Gordon
  • Mackay Quest
  • Quest Gordon Apartment Mackay
  • Quest Mackay
  • Quest Mackay Gordon
  • Quest Mackay Gordon Apartment
  • Quest Gordon
  • Quest Mackay on Gordon Hotel
  • Quest Mackay on Gordon Mackay
  • Quest Mackay on Gordon Hotel Mackay

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.