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Quest Mackay on Gordon

4.5 star property
Luxury hotel with fitness centre and spa services

Photo gallery for Quest Mackay on Gordon

Spa
Lake
Front of property – evening/night
1 bedroom, premium bedding, in-room safe, desk
Two Bedroom Apartment | Private kitchen

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Spa
  • Gym
  • Room service
  • Laundry

Explore the area

View map
27 Gordon Street, Mackay, QLD, 4740
  • Place, Caneland Central
    ‪18 min walk‬
  • Place, Harrup Park
    ‪3 min drive‬
  • Place, Mackay Base Hospital
    ‪5 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪8 min drive‬

Room options

View all photos for Studio

Studio

Studio

9.4 out of 10
Exceptional
(23 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for One Bedroom Apartment

1 bedroom, premium bedding, in-room safe, desk

One Bedroom Apartment

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Two Bedroom Apartment

Two Bedroom Apartment

Two Bedroom Apartment

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 80 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for Studio Executive

Studio Executive

Studio Executive

7.6 out of 10
Good
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

View all photos for One Bedroom Executive Apartment

1 bedroom, premium bedding, in-room safe, desk

One Bedroom Executive Apartment

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Flat-screen TV
Premium bedding
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 80 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for One Bedroom Accessible Apartment

1 bedroom, premium bedding, in-room safe, desk

One Bedroom Accessible Apartment

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

About the area

Mackay

A luxury stay in Mackay awaits you at Quest Mackay on Gordon. Within just a 15-minute stroll, you'll find Artspace Mackay and Mackay Enertainment and Convention Centre. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Additionally, you'll find spa services and laundry facilities. There's also the convenience of self parking. .Places within a 15-minute walk of this 4.5-property class City Centre hotel include Jubilee Park and Ken Burgess Orchid House.

What's nearby

  • Mackay Enertainment and Convention Centre - 13 min walk - 1.2 km
  • Bluewater Lagoon - 17 min walk - 1.4 km
  • Caneland Central - 18 min walk - 1.6 km
  • Harrup Park - 3 min drive - 2.2 km
  • Mackay Base Hospital - 5 min drive - 4.1 km

Getting around

  • Mackay Station - 10 min drive
  • Mackay, QLD (MKY) - 8 min drive

Restaurants

  • ‪Mojos - ‬7 min walk
  • ‪Metropolitan Hotel - ‬1 min walk
  • ‪Zambrero - ‬6 min walk
  • ‪The Coffee Club - ‬5 min walk
  • ‪Burger Urge - ‬2 min walk

About this property

Quest Mackay on Gordon

Luxury hotel with fitness centre and spa services
Quest Mackay on Gordon offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. A business centre and a meeting room are available. Spa services, a terrace, and barbecue grills are also featured at the luxury Quest Mackay on Gordon. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Mackay hotel is smoke free.

  • 115 guestrooms or units
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Lift
  • No smoking on site
Quest Mackay on Gordon offers 115 air-conditioned accommodations with DVD players and a safe. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on weekdays only.

Guests can pamper themselves by indulging in the on-site spa services.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (AUD 15 per day)
  • Limited on-site parking

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekdays only)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50

Special check-in instructions

The property charges 2.5 per cent for credit card payments
The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 15 per day
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mackay Gordon
Mackay Quest
Quest Gordon Apartment Mackay
Quest Mackay
Quest Mackay Gordon
Quest Mackay Gordon Apartment
Quest Gordon
Quest Mackay on Gordon Hotel
Quest Mackay on Gordon Mackay
Quest Mackay on Gordon Hotel Mackay

Frequently asked questions

What is the cancellation policy at Quest Mackay on Gordon?

Quest Mackay on Gordon offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Quest Mackay on Gordon?

As of 6 Nov 2025, prices found for a 1-night stay for 2 adults at Quest Mackay on Gordon on 22 Nov 2025 start from AU$189.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Quest Mackay on Gordon?

Yep, Quest Mackay on Gordon has a self car park for AUD 15 per day. Onsite parking is limited.

Are there any beaches close to Quest Mackay on Gordon?

The closest beach to Quest Mackay on Gordon is Lamberts Beach (8.6 km).

Is there a spa on site at Quest Mackay on Gordon?

There's no onsite spa, but this property does offer spa services.

Does Quest Mackay on Gordon have a pool?

Quest Mackay on Gordon has an outdoor pool.

Is there a free airport shuttle available at Quest Mackay on Gordon?

No, Quest Mackay on Gordon does not offer an airport shuttle service.

What time are check-in & check-out at Quest Mackay on Gordon?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Quest Mackay on Gordon?

No, only service animals are allowed.

Reviews

Quest Mackay on Gordon Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 294 out of 432 reviews
Rating 8 - Good. 99 out of 432 reviews
Rating 6 - Okay. 20 out of 432 reviews
Rating 4 - Poor. 14 out of 432 reviews
Rating 2 - Terrible. 5 out of 432 reviews

Reviews

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
an aircon timer was set room was nice untill 2am as it turned off other wise great stay will be back
Stayed 1 night in Nov 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff were amazing. Very friendly and helpful
Stayed 1 night in Oct 2025

10/10 Excellent

Margie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything. Friendly staff. Good size room.
Stayed 3 nights in Sep 2025

10/10 Excellent

Hank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Sep 2025

10/10 Excellent

JOANNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Aug 2025

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean spacious rooms one issue was in main bathroom shower was inside bath and for elderly people difficult to get in an out
Stayed 1 night in Aug 2025

10/10 Excellent

Heath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was excellent, thank you Quest team
Stayed 4 nights in Aug 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsite manager was very helpful when i locked myself out
Stayed 2 nights in Aug 2025

10/10 Excellent

Oliver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Very clean inside and out.
Stayed 2 nights in Jul 2025

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Very good would highly recommend
Stayed 1 night in Jul 2025

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Business trip

Everything was as expected
Stayed 1 night in Jul 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Litsa

Stayed 2 nights in Jul 2025

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay. Staff accommodated our request for a late check out. Highly recommended.
Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good size room, comfy bed!
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay. Perfect location close to pubs and supermarkets. The only negative was there was one of the two lifts operational. We definitely will be back.
Stayed 2 nights in May 2025

10/10 Excellent

Michelle

Stayed 1 night in Jun 2025

8/10 Good

jacinta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
... It was perfect
Stayed 1 night in May 2025

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

jacinta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Amazing staff, rooms very clean and well maintained Dislike pool was not available and was not informed prior to booking
Stayed 2 nights in Apr 2025

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1lift was non operational which than left only 1 that was otherwise i would have given this accommodation 5 stars. I will be staying here again.
Stayed 3 nights in May 2025

10/10 Excellent

Joel

Stayed 3 nights in May 2025

10/10 Excellent

Jai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025