4.6 out of 5

"My second stay at Quest Mackay on Gordon, its a convenient location, easy walk to shops and good access in and out of city. " More

By a verified traveller on Thu 17 May 2018

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Hotel Description

A luxury stay in Mackay awaits you at Quest Mackay on Gordon. Within just a 10-minute stroll, you'll find Queens Park Orchid House and Artspace Mackay. Highlights at this property include a restaurant, an outdoor swimming pool and a bar/lounge.

You can enjoy a flat-screen TV with a DVD player, and each apartment features a balcony, WiFi and a coffee/tea maker. In-room dining is easy with amenities like a fridge, a microwave and a hob. Room service, free bottled water and a safe are also available.

Enjoy the fitness centre and spa tub. Business amenities include conference space, a meeting room and a business centre. Additionally, you'll find WiFi in public areas, a coffee shop/café and spa services. Each morning cooked-to-order breakfast is served between 7:00 AM and noon. There's also the convenience of self parking.

Places within a 15-minute walk of this 4.5-star Mackay property include Mackay Enertainment and Convention Centre and Jubilee Park.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$136* Per night/room 23 Aug. - 24 Aug.

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

Quest Mackay on Gordon ratings based on 106 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Mackay on Gordon

Everyone (74) Couples (16) Business (2) Family (12)
4 out of 5
Close to where needed to work Would be good if had cafe

Posted by on 17 Jul. 2019

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4 out of 5
Perfect location for the wedding venue we were in town for. My only complaint was they did not refresh the milk and tea/coffee in the room (4 tea bags) a bit stingy. However, the receptionist was an exceptional young lady and could not have been more helpful and the rest of the hotel and everything was perfect. sorry to complain about the tea but I thought that was a little disappointing. :(

Posted by on 14 Jul. 2019

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5 out of 5

Posted by on 5 May 2019

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Comment from Hotel Management

8 May 2019 by Quest Mackay Team

Thank you for your feedback, we look forward to welcoming you back

5 out of 5
Stay was comfortable, short walk to restaurants and cafes. Staff were helpful and friendly.

Posted by on 2 May 2019

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Comment from Hotel Management

8 May 2019 by Quest Mackay Team

We sincerely thank you for taking the time to provide us with your feedback, we look forward to your next visit

5 out of 5
Really nice swimming pool and deck area. Great on a 40c day.

Posted by on 18 Feb. 2019

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Comment from Hotel Management

13 Mar. 2019 by Manager

Thank you for your feedback

5 out of 5
Cleanliness and friendliness. Was located central to a lot of good places

Posted by on 16 Feb. 2019

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Comment from Hotel Management

13 Mar. 2019 by Manager

Thank youo fro your feedback

5 out of 5
My old mobile phone number was used to attempt to confirm my check in. As no staff would be at desk after hours access was required. I updated my contact details on wot if at time of booking but those details were not used by accommodation. I am not sure where this communication failed.

Posted by on 10 Feb. 2019

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3 out of 5
Room was very dirty, floors not vacuumed, even the kitchen hadn't been wiped down. There was dried food on the tables and walls. The linen was not fresh and smelt like stale sweat - very disappointed!

Posted by on 3 Feb. 2019

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Comment from Hotel Management

15 Mar. 2019 by Manager

Happy to discuss at your convenience, will contact you directly

4 out of 5
The two bedroom apartment was a great size with good amenities. However, we found the condition of the apartment a bit disappointing. The walls were scuffed, paint on the bathroom door was coming off, the refrigerator door was damaged, the grout in the bathroom had mould/scum. All of these items are superficial & didn’t affect our stay. Overall, we had a good, short stay.

Posted by on 30 Dec. 2018

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Comment from Hotel Management

8 Jan. 2019 by Team at Quest in Mackay

Thank you for taking the time to provide us with feedback, all of these details help us to make changes to our apartments to ensure everyone has a great stay! We are glad to hear that overall you enjoyed yours.

5 out of 5

Posted by on 23 Dec. 2018

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Comment from Hotel Management

8 Jan. 2019 by Team at Quest in Mackay

Thank you for your review :)

About the Quest Mackay on Gordon

Location 27 Gordon Street, Mackay, QLD 4740

Property Features

Quest Mackay on Gordon offers its guests an outdoor pool, a spa tub, and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. A business centre and a meeting room are available. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury Quest Mackay on Gordon. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Mackay apartment is smoke free.

  • 115 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Mackay, QLD (MKY) (6.3 km / 3.9 mi)
  • Train station: Mackay Station (5.3 km / 3.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Mackay on Gordon offers 115 forms of air-conditioned accommodation with DVD players and a safe. Rooms open to balconies. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and a hairdryer. This Mackay apartment provides wireless Internet access for a surcharge. Flat-screen televisions are featured in guestrooms. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • DVD player
  • Fridge
  • Microwave
  • Hob
  • Coffee maker
  • Kitchenware
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to noon.

Quest Mackay on Gordon has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Thursday: 7 AM-11 PM
  • Friday-Friday: 7 AM-10 PM
If you are planning to arrive after 9:30 PM, please contact the property in advance using the information on the booking confirmation.

Reception hours are 8 AM to 11 PM on Saturdays; 8 AM to 9:30 PM on Sundays. For more details, please contact the office using the information on the reservation confirmation received after booking.

This property's front desk is open during the following times:

  • Monday - Thursday: 7 AM - 11 PM
  • Friday - Friday: 7 AM - 10 PM
Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.00 per stay.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available
  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 25 per person (approximately)
  • Fee for in-room wireless Internet: AUD 9.95 (2-device limit, rates may vary)
  • Fee for wireless Internet in public areas: AUD 9.95 per 24-hour period (rates may vary)
  • Self-parking fee: AUD 5.00 per day
  • Rollaway bed fee: AUD 30.00 per stay
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mackay Gordon
  • Mackay Quest
  • Quest Gordon Apartment Mackay
  • Quest Mackay
  • Quest Mackay Gordon
  • Quest Mackay Gordon Apartment
  • Quest Gordon

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.