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4.3 out of 5

"Issues with television for 3 days before repairs were made. Apart form that excellent location " More

By a verified traveller on Mon 14 Nov 2022

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Hotel Description

You'll be connected to the convention center at The Ville Resort - Casino, and within just a 10-minute stroll of Magnetic Island Ferry Terminal and Museum of Tropical Queensland. Highlights at this luxury hotel include 3 restaurants, 3 bars/lounges, and a full-service spa.

A relaxing visit to Hands in Harmony can include deep-tissue massages and hot stone massages. The buffet restaurant, The Palm House, is open for breakfast and dinner. At the hotel's own poolside bar, you can stop for a drink. Enjoy the outdoor swimming pool, gym, pool cabanas, and pool loungers. Other amenities include a casino, free WiFi in public areas, and a conference center. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of free self parking.

Places within a 30-minute walk of this 4.5-star Townsville hotel include Maritime Museum of Townsville and Queens Gardens.

Deluxe King Ocean

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$236* Per night/room 4 Dec. - 5 Dec.

Executive Twin Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Twin Marina View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Ocean Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Twin Marina

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Ville Resort - Casino ratings based on 417 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Ville Resort - Casino

Everyone (299) Couples (46) Business (1) Family (59) Other (1)
4 out of 5
Issues with television for 3 days before repairs were made. Apart form that excellent location

Posted by on 14 Nov. 2022

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5 out of 5
Comfortable room, quiet. Great meal in the Asian fusion restaurant. Pool and surrounds very good as well. Early check in was very helpful as well. Would stay again.

Posted by on 9 Nov. 2022

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3 out of 5
Room service meals were disgusting. Room keys kept decoding so couldn’t use and had to be reset. Upon arrival staff didn’t advise where to park or options had to figure out for ourselves. Also no mention of a holding deposit and when questioned why my receipt and account don’t match at checkout took 3hrs to get a response.

Posted by , from Andergrove on 4 Nov. 2022

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5 out of 5
Loved the swimming area

Posted by on 8 Oct. 2022

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5 out of 5
Excellent dinning and pool Bed comfortable Great blockout curtains

Posted by on 28 Sep. 2022

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2 out of 5
The pool and restaurant were great. The rooms were tired and we were kept awake all night with a party in the room next door.

Posted by on 27 Sep. 2022

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Comment from Hotel Management

30 Sep. 2022 by may

Hello Jo,Sorry to hear that you didn't enjoy your stay, we understand that our guests are expecting a relaxing hotel experience with us. Please rest assured that our hotel has strict non-party policy for all the rooms, if we aware it happened we would step in and stopped the party. We are very sorry for the inconvenience. We will make sure you will have a enjoyable experience with us next time if you come back in the future.

5 out of 5
Pool and bar. Friendly staff

Posted by on 20 Sep. 2022

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5 out of 5
We stayed at The Ville for one reason - Pool bar was awesome! Location is nice and close to ferry terminal to Magnetic island. Room was good size for a short stay. Breakfast and Quarterdeck are great places to eat & drink.

Posted by on 20 Sep. 2022

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5 out of 5
Always love coming to this place. Food and Cocktails on the Terrace always enjoyable and inexpensive. We were more than happy with our room which was immaculate with tea and coffee facilities. Dinner at Miss Songs was excellent. Staff very obliging and courteous. Our favourite place to eat in Townsville. We often catch the Ferry across from Magnetic Island to go to the Casino for Cocktails and tapas. Easy short walk from the Ferry Terminal. Highly recommend De Ville.

Posted by on 5 Sep. 2022

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5 out of 5
Nice hotel

Posted by on 3 Sep. 2022

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Property Features

The Ville Resort - Casino offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. There are 15 meeting rooms available. A casino, spa services, and a terrace are also featured at the luxury The Ville Resort - Casino. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Townsville hotel.

  • 1 building
  • 194 guestrooms or units
  • 9 levels
  • 3 dining venues
  • 3 bars or lounges
  • 775 sq m of conference space
  • Built in 1986
  • Casino
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Train station: Townsville Station (3 km / 1.8 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Ville Resort - Casino offers 194 accommodations with minibars and safes. Televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers. This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Movies for purchase
  • Refrigerator
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

The Palm House - This buffet restaurant serves breakfast and dinner. Reservations are required.

Spin Cafe - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

Quarterdeck - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Miss Songs - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 28.95 and AUD 36.95 for adults, AUD 0 and AUD 14.95 for children (approximately)
  • Valet parking fee: AUD 15 per day (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 1.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jupiters Townsville
  • Jupiters Townsville Casino
  • Jupiters Townsville Hotel & Casino
  • Townsville Jupiters
  • Jupiters Hotel Townsville
  • Jupiters Townsville Hotel And Casino
  • Jupiters Townsville Hotel Townsville
  • Ville Resort Casino Townsville
  • Ville Casino Townsville
  • Ville Casino
  • The Ville Casino Townsville
  • The Ville Resort - Casino Hotel
  • The Ville Resort - Casino Townsville
  • The Ville Resort - Casino Hotel Townsville

You should know

  • Pool access available from 6:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.