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4.3 out of 5

"The Gorgeous 💙 ocean view.. was lovely to wake up to, and the POOL WAS ABSOLUTELY AMAZING. " More

By a verified traveller on Sat 14 May 2022

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Hotel Description

You'll be connected to the convention center at The Ville Resort - Casino, and within just a 10-minute stroll of Magnetic Island Ferry Terminal and Museum of Tropical Queensland. Highlights at this luxury hotel include 3 restaurants, 3 bars/lounges, and a full-service spa.

All 194 rooms feature free WiFi, free weekday newspapers, and free local calls. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. Safes, hair dryers, and irons/ironing boards are also available.

A relaxing visit to Hands in Harmony can include deep-tissue massages and hot stone massages. The buffet restaurant, The Palm House, is open for breakfast and dinner. At the hotel's own poolside bar, you can stop for a drink. Enjoy the outdoor swimming pool, gym, pool cabanas, and pool loungers. Other amenities include a casino, free WiFi in public areas, and a conference center. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of free self parking.

Places within a 30-minute walk of this 4.5-star Townsville hotel include Maritime Museum of Townsville and Queens Gardens.

Deluxe Twin Ocean Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$194* Per night/room 7 Jun. - 8 Jun.

Executive Twin Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Twin Marina View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King Ocean

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Marina

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Ville Resort - Casino ratings based on 413 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Ville Resort - Casino

Everyone (308) Couples (39) Business (1) Family (56) Other (1)
4 out of 5
The Gorgeous 💙 ocean view.. was lovely to wake up to, and the POOL WAS ABSOLUTELY AMAZING.

Posted by on 14 May 2022

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Comment from Hotel Management

15 May 2022 by The Ville Team

You can't beat an uninterrupted view of Magnetic Island first thing in the morning! We're so pleased to hear you had a lovely stay.

5 out of 5
This was a great, relaxing stay at The Ville. Will definately be staying again when back in Townsville.

Posted by on 14 May 2022

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Comment from Hotel Management

15 May 2022 by The Ville Team

Thanks for the lovely review, Ken! We're looking forward to welcoming you back again, soon.

5 out of 5
Lovely property! Great bars and restaurants. A beautiful pool!

Posted by on 8 May 2022

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Comment from Hotel Management

9 May 2022 by The Ville Team

Thanks so much, Sue! We're so pleased you had a great stay.

4 out of 5
Loved the view from the room of Magnetic Island . Also overlooked the beautiful pool. The room was modern, clean and quiet. We used the free parking option rather than pay for valet parking, and it was not a problem. We only stayed for one night unfortunately, this will be my hotel of choice next time we are in Townsville as it was awesome.

Posted by on 14 Apr. 2022

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Comment from Hotel Management

19 Apr. 2022 by The Ville Team

Hi Judith - thank you for your lovely review! We're so pleased to hear you had such a lovely time. The free parking over the road is definitely a great option that's just a hop, skip and jump away from the front door. Looking forward to having you visit next time you're in our neck of the woods.

5 out of 5
Great location and great size rooms

Posted by , from Gordonvale on 7 Apr. 2022

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Comment from Hotel Management

7 Apr. 2022 by The Ville Team

Thank you Christopher! Hope to have you visit again, soon.

4 out of 5
Stay had always been amazing but the deluxe rooms are outdated and bathrooms need a refresh. Food wasn’t up to standard as previous visits

Posted by on 1 Apr. 2022

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Comment from Hotel Management

4 Apr. 2022 by The Ville Team

Hi Allie, thank you for taking the time to leave us your lovely review. We are sorry the food didn't meet your expectations this visit - we have passed your feedback along to our relevant department managers.

2 out of 5
The rooms were old and had mould on the ceiling. No water available to drink or robs available in the wardrobe. Concierge mentioned covid restrictions hindered availability of drinking water in rooms. Later on in the stay I had to call and seek permission to get canned drinking water without charge and to also get robes to wear. There were three staff at concierge when we checked in and out. Non of them bothered to asked how the stay was or any polite customer service. Very disappointing. I will not be staying at the Ville again, nor will I be recommending it to anyone.

Posted by on 29 Jan. 2022

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Comment from Hotel Management

2 Feb. 2022 by The Ville Team

Hi Ivanka. Thank you for taking the time to leave us your feedback. We take all feedback incredibly serious and we're sorry you had a poor experience during your stay with us. We would love to know more about your visit so we can strive to ensure that we continue to do better in the future. Can you please email tsv.marketing@the-ville.com.au with some more information and we can get one of the Front Office managers to reach out.

3 out of 5
Why does such a wonderful establishment have only double beds in their rooms. Unless you are in king bed rooms why are doubles the norm! Way too small,

Posted by on 24 Jan. 2022

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Comment from Hotel Management

25 Jan. 2022 by The Ville Team

Hi Tracy, thank you for your review! We're sorry you weren't super thrilled with the double beds in the twin room. We have passed your feedback on to the team here. Hoping to see you again, soon!

5 out of 5
Absolutely stunning

Posted by on 23 Jan. 2022

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Comment from Hotel Management

23 Jan. 2022 by The Ville Team

Thank you Ebony!

3 out of 5

Posted by on 19 Jan. 2022

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Property Features

The Ville Resort - Casino offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. There are 15 meeting rooms available. A casino, a terrace, and tour/ticket assistance are also featured at the luxury The Ville Resort - Casino. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Townsville hotel.

  • 1 building
  • 194 guestrooms or units
  • 9 levels
  • 3 dining venues
  • 3 bars or lounges
  • 775 sq m of conference space
  • Built in 1986
  • Casino
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Train station: Townsville Station (3.4 km / 2.1 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Ville Resort - Casino offers 194 accommodations with minibars and safes. Televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers. This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Movies for purchase
  • Refrigerator
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

The Palm House - This buffet restaurant serves breakfast and dinner. Reservations are required.

Spin Cafe - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

Quarterdeck - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Miss Songs - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 28.95 and AUD 36.95 for adults, AUD 0 and AUD 14.95 for children (approximately)
  • Valet parking fee: AUD 15 per day (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 1.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jupiters Townsville
  • Jupiters Townsville Casino
  • Jupiters Townsville Hotel & Casino
  • Townsville Jupiters
  • Jupiters Hotel Townsville
  • Jupiters Townsville Hotel And Casino
  • Jupiters Townsville Hotel Townsville
  • Ville Resort Casino Townsville
  • Ville Casino Townsville
  • Ville Casino
  • The Ville Casino Townsville
  • The Ville Resort - Casino Hotel
  • The Ville Resort - Casino Townsville
  • The Ville Resort - Casino Hotel Townsville

You should know

  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.