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4.3 out of 5

"We stay at The Ville every year for the same event. Its in a great location, the amenities are fantastic and they view is amazing! " More

By a verified traveller on Mon 23 Nov 2020

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Hotel Description

You'll be connected to the convention center at The Ville Resort - Casino, and within just a 10-minute stroll of Magnetic Island Ferry Terminal and ReefHQ Aquarium. Highlights at this luxury hotel include 3 restaurants, 3 bars/lounges, and a full-service spa.

All 194 rooms feature free WiFi, free weekday newspapers, and free local calls. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. Safes, hair dryers, and irons/ironing boards are also available.

A relaxing visit to Hands in Harmony can include deep-tissue massages and hot stone massages. The buffet restaurant, The Palm House, is open for breakfast and dinner. At the hotel's own poolside bar, you can stop for a drink. Enjoy the outdoor swimming pool, fitness center, pool cabanas, and pool loungers. Other amenities include a casino, free WiFi in public areas, and a conference center. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of free self parking.

Sights within a 10-minute walk of this 4.5-star Townsville hotel include Museum of Tropical Queensland and Maritime Museum of Townsville is within 30 minutes.

Deluxe Twin Ocean Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$156* Per night/room 30 Nov. - 1 Dec.

Executive Twin Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Twin Marina View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King Ocean

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Marina

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Ville Resort - Casino ratings based on 397 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Ville Resort - Casino

Everyone (324) Couples (20) Business (1) Family (47) Other (1)
5 out of 5
We stay at The Ville every year for the same event. Its in a great location, the amenities are fantastic and they view is amazing!

Posted by , from Central QLD on 23 Nov. 2020

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1 out of 5
There was no bottled water available in the room. When I mentioned this to a staff member I was told to line up in the breakfast que and buy a bottle which I did for 10 minutes. After that time I I left the line and went to the bar and asked for a water. I was then told again the wait in the line up and wait until I was served which would have been another 10 minutes at least as the restaurant was at capacity and the line only moved when other guests left the restaurant. After paying $300 for a room for one night and not having access to a bottle of water I will never stay here again.

Posted by , from Townsville on 31 Oct. 2020

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Comment from Hotel Management

3 Nov. 2020 by The Ville Resort Casino

Thank you for taking the time to provide some constructive criticism in regards to our room facilities and services. We are pleased to announce that we will now be placing The Ville branded canned water in our mini bars and this will be available from January. We hope to see you again.

5 out of 5
The view was amazing and the staff were friendly and helpful

Posted by , from Queensland on 13 Oct. 2020

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Comment from Hotel Management

21 Oct. 2020 by The Ville Resort Casino

Thank you! We look forward to having you back in the future.

4 out of 5
Accommodation was pleasing. I enjoyed waking up every morning to an impressive view of Magnetic Island. I enjoyed relaxing on the Quarter Deck open air restaurant. Room service was well organized Finding a car park was at times hard to find. Ques at the reception and drink bar areas were to long

Posted by , from Brisbane on 7 Oct. 2020

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Comment from Hotel Management

13 Oct. 2020 by The Ville Resort Casino

Thank you for taking the time to leave us some constructive criticism. We are always striving to improve our services and facilities.

5 out of 5
Great pool facilities for our family. Room was a good size for 4 of us. Staff were helpful and friendly. Would definitely stay there again

Posted by , from Brisbane on 30 Sep. 2020

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Comment from Hotel Management

7 Oct. 2020 by The Ville Resort Casino

Thank you! We look forward to having you back in the future.

5 out of 5

Posted by on 25 Sep. 2020

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Comment from Hotel Management

29 Sep. 2020 by The Ville Resort Casino

Thank you! We look forward to having you back in the future.

5 out of 5
Friendly check in from staff,room was clean and great ocean veiw. Complimentary bottle of wine for my birthday was a nice touch.

Posted by , from Townsville on 24 Sep. 2020

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Comment from Hotel Management

24 Sep. 2020 by John

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 20 Sep. 2020

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Comment from Hotel Management

22 Sep. 2020 by The Ville Resort Casino

Thank you! We look forward to having you back in the future.

3 out of 5
Shower in room very disappointing for a room just renovated

Posted by , from Brandon on 15 Sep. 2020

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Comment from Hotel Management

22 Sep. 2020 by The Ville Resort Casino

Thank you for taking the time to leave us some constructive criticism. We are always striving to improve our services and facilities.

3 out of 5

Posted by on 12 Sep. 2020

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Comment from Hotel Management

22 Sep. 2020 by The Ville Resort Casino

Thank you! We look forward to having you back in the future.

Property Features

The Ville Resort - Casino offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. There are 15 meeting rooms available. A casino, a terrace, and tour/ticket assistance are also featured at the luxury The Ville Resort - Casino. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Townsville hotel.

  • 1 building
  • 194 guestrooms or units
  • 9 levels
  • 3 dining venues
  • 3 bars or lounges
  • 775 sq m of conference space
  • Built in 1986
  • Casino
  • Bar by the pool
  • Coffee shop
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Townsville, QLD (TSV) (7.7 km / 4.8 mi)
  • Train station: Townsville Station (3.4 km / 2.1 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Ville Resort - Casino offers 194 accommodations with minibars and safes. Televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Movies for purchase
  • Refrigerator
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

The Palm House - This buffet restaurant serves breakfast and dinner. Reservations are required.

Spin Cafe - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

Quarterdeck - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Miss Songs - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 31.95 and AUD 34.95 per person (approximately)
  • Valet parking fee: AUD 15 per day (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 1.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jupiters Townsville
  • Jupiters Townsville Casino
  • Jupiters Townsville Hotel & Casino
  • Townsville Jupiters
  • Jupiters Hotel Townsville
  • Jupiters Townsville Hotel And Casino
  • Jupiters Townsville Hotel Townsville
  • Ville Resort Casino Townsville
  • Ville Casino Townsville
  • Ville Casino
  • The Ville Casino Townsville
  • The Ville Resort - Casino Hotel
  • The Ville Resort - Casino Townsville
  • The Ville Resort - Casino Hotel Townsville

You should know

  • Pool access available from 6:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.