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4.4 out of 5

"Facilities and Rooms are excellent. Buffet breakfast was a bit disappointing and not really value for money but everything else was spot on. " More

By a verified traveller on Tue 04 Sep 2018

Hotel Description

You'll be connected to the convention centre at The Ville Resort - Casino, and within just a 10-minute stroll of Magnetic Island Ferry Terminal and ReefHQ Aquarium. Highlights at this luxury hotel include 3 restaurants, 3 bars/lounges and a casino.

Free WiFi, free weekday newspapers and safes are featured in all 194 rooms. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and room service. Additionally, hairdryers, phones and irons/ironing boards are available.

The buffet restaurant, The Palm House, is open for breakfast and dinner. Enjoy the outdoor swimming pool and fitness centre. Other amenities include free WiFi in public areas, a conference centre and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of free self parking.

Sights within a 10-minute walk of this 4.5-star Townsville hotel include Museum of Tropical Queensland and Maritime Museum of Townsville is within 30 minutes.

Deluxe King Ocean

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$160 per night

Executive Twin Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Twin Marina View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Ocean Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Twin Marina

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Ville Resort - Casino ratings based on 1,060 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Ville Resort - Casino

Everyone (591) Couples (285) Business (5) Family (176) Other (1)
5 out of 5
Excellent facilities, staff and food. I thoroughly enjoyed my stay!

Posted by on 14 May 2019

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5 out of 5
Great choice of food outlets! The steak at the casino was excellent! The beds comfortable and the pool amazing! I will stay there again for sure!

Posted by on 3 May 2019

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Comment from Hotel Management

5 May 2019 by Reservations

Thank you for leaving such positive feedback. We are pleased to hear you enjoyed your stay and the hotel’s new facilities.

5 out of 5
Really great place to stay. The pool and restaurant are fantastic.

Posted by on 3 May 2019

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Comment from Hotel Management

5 May 2019 by Reservations

Thank you for leaving such positive feedback. We are pleased to hear you enjoyed your stay and the hotel’s new facilities.

5 out of 5
The staff were extremely helpful and friendly especially with the kids

Posted by on 2 May 2019

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Comment from Hotel Management

3 May 2019 by Reservations

Thank you for leaving such positive feedback. We are pleased to hear you enjoyed your stay and the hotel’s new facilities.

5 out of 5
All was Fantastic - Great Staff at check-in, So friendly.

Posted by on 29 Apr. 2019

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Comment from Hotel Management

3 May 2019 by Reservations

Thank you for leaving such positive feedback. We are pleased to hear you enjoyed your stay and the hotel’s new facilities.

5 out of 5
The pool area is magnificent - the best we have ever seen. High visibility of staff in all areas of the hotel. Great choice of restaurants, cafes, bars. Room very clean, bright and comfortable.

Posted by on 27 Apr. 2019

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Comment from Hotel Management

3 May 2019 by Reservations

Thank you for leaving such positive feedback. We are pleased to hear you enjoyed your stay and the hotel’s new facilities.

3 out of 5
I had a king ocean view, the room wasn’t worthy of the price, basic and very small, should have been half the price, very disappointed, everything else was great, but probably wouldn’t stay again

Posted by on 27 Apr. 2019

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Comment from Hotel Management

3 May 2019 by Reservations

Thank you for taking the time to leave us some constructive criticism. We are always striving to improve our services and facilities.

4 out of 5
I had to wait over an hour past 2pm for room to be available.

Posted by on 22 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by Reservations

Thank you for taking the time to leave us some constructive criticism. We are always striving to improve our services and facilities.

4 out of 5

Posted by on 22 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by Reservations

Thank you for leaving such positive feedback. We are pleased to hear you enjoyed your stay and the hotel’s new facilities.

3 out of 5
The Casino itself is quite vibrant and all bars and restaurants were full. The pool and gardens were great. The room was very basic and dated. The shower came up to my chest and was located inside a bath. The bath had old water stains and was not very clean. The room fan was dated with only an on/ off switch to control it. The view from the window was so much better than the room itself.

Posted by on 17 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by Reservations

Thank you for taking the time to provide some constructive criticism in regards to our room facilities and services. We apologise we did not meet your expectations on this stay. Your feedback will be past onto our management team to have these problems addressed. Our Resort rooms have newly been refurbished and offer stunning views of the marina or ocean. The resort Bathrooms have a walk-in shower and a designed with a more spacious feel. We look forward to having you back in the future.

Property Features

The Ville Resort - Casino offers its guests an outdoor pool and a fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces. There are 15 meeting rooms available. A casino, tour or ticket assistance, and concierge services are also featured at the luxury The Ville Resort - Casino. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Townsville hotel.

  • 1 building
  • 194 guestrooms or units
  • 9 levels
  • 3 dining venues
  • 3 bars or lounges
  • 775 sq. m of conference space
  • Built in 1986
  • Casino
  • Coffee shop
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Townsville, QLD (TSV) (7.7 km / 4.8 mi)
  • Train station: Townsville Station (3.4 km / 2.1 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Ville Resort - Casino offers 194 forms of air-conditioned accommodation with minibars and a safe. Televisions come with pay-per-view films. Bathrooms include complimentary toiletries and a hairdryer. This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Films for purchase
  • Fridge
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

The Palm House – This buffet restaurant serves breakfast and dinner. Reservations are required.

Spin Cafe – On-site restaurant. Guests can enjoy drinks at the bar. Open daily.

Quarterdeck – This restaurant serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Miss Songs – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 31.95 and AUD 34.95 for adults, and AUD 0 and AUD 14.95 for children (approximately)
  • Valet parking fee: AUD 15 per day (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ville Resort Casino Townsville
  • Ville Resort Casino
  • Ville Casino Townsville
  • Ville Casino

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.