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"This motel is aged and tired looking.
The floors of our room were not vacuumed. Dirt and sand underfoot. We had 4 people in our room. There were only
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At Billabong Lodge Motel you'll be 2.4 km (1.5 mi) from Bush Garden Landcare Site and 2.5 km (1.5 mi) from Anderson Park Botanical Gardens. Highlights at this motel include an outdoor swimming pool, and in-room kitchenettes and free WiFi.
All 29 rooms feature LCD TVs with digital channels, and you can enjoy coffee/tea makers, ceiling fans, and irons/ironing boards. Pillowtop beds invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and free toiletries. Kitchenettes, refrigerators, and desks are also available. Housekeeping is available on request.
Enjoy the spa tub, kids' swimming pool, waterslide, and pool loungers. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.
With a stay at this 3-star Rosslea motel, you'll be 7.5 km (4.7 mi) from Magnetic Island Ferry Terminal.
Bed Countroom.options.bedSize.TwinXLBedMaximum Occupancy
3 Max
Superior Room
Bed Count1 King BedMaximum Occupancy
3 Max
Deluxe Queen
Bed Count1 Queen BedMaximum Occupancy
3 Max
Family Room
Bed Count1 Queen BedMaximum Occupancy
5 Max
Deluxe Quadruple Room
Bed Count1 Queen BedMaximum Occupancy
4 Max
Billabong Lodge Motel ratings based on 80 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Billabong Lodge Motel
Everyone (31)Couples (14)Family (35)
5 out of 5
Posted by a verified traveller on 17 Jun. 2020
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Comment from Hotel Management
18 Jun. 2020
by Management
Hi, Thankyou for your high rating review. We are pleased you enjoyed your stay with us and we look forward to welcoming you again anytime.
Kind regards
Neil and Larney
3 out of 5
This motel is aged and tired looking.
The floors of our room were not vacuumed. Dirt and sand underfoot. We had 4 people in our room. There were only 3 cups no teaspoons. Freezer in fridge did not freeze. No bulb in light above bed. Doona on one bed was stained. No batteries or back in TV remote. Bbq plate dirty.
Manager was not polite or overly helpful.
Pool was good. Great to have laundry facilities available free.
Posted by a verified traveller on 17 Mar. 2020
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Comment from Hotel Management
17 Mar. 2020
by Manager
Hi Narelle Watts, We are sorry to read the words you have written as we feel they are NOT an accurate reflection of your stay. We do recall you on the first day arriving at 9a.m. to check in, when check in time begins from 2p.m. but we happily still arranged for you to check in. We only just took over the day before you arrived, so unfortunately this was not enough time for us to check every single room, but when you did bring up the fact there were only 3 cups, not 4, we immediately gave you what was required. In regards to the remote, once again, we only just took over but we also IMMEDIATELY rectified this for you as well. In regards to the BBQ, you used it straight after another guest did so there was not time for us to realise the previous guests did not clean it to your satisfaction.
In saying all this, we believe we were very polite and very helpful to you and your 3 friends. Also, the laundry is not free but you decided not to pay . Maybe you were a bit perturbed when you tried to book 3 more nights on the last night and tried to force us to give you a family room for only $85.00, and we declined, this may be the true reason why you wrote an adverse review. Notwithstanding this, we are pleased you enjoyed our fabulous pool and slide and wish you all the best.
KInd regards
Billabong Team
5 out of 5
Posted by a verified traveller on 6 Feb. 2020
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Comment from Hotel Management
7 Feb. 2020
by Anna & Joe (Managers)
Hi,
Thank you for taking the time to leave us a review, we really appreciate all feedback and comments from guests. By the score you gave us we presume you enjoyed your stay with us and we look forward to seeing you again in the future.
Kindest regards,
4 out of 5
Staff where very friendly and welcoming.
But room smelt of cigarette smoke
Posted by a verified traveller on 23 Jan. 2020
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Comment from Hotel Management
23 Jan. 2020
by Anna & Joe (Managers)
Hi,
Thank you for taking the time to leave us a review. All comments and feedback are appreciated to make sure that guests are receiving the service they deserve. It is unfortunate about the room smelling like smoke as this is a non-smoking motel, however if you can provide more details as to room number, dates of stay etc we can look into the smoking issue for you.
Kindest regards,
5 out of 5
I had a smart TV in my room allowing me to use netflix and YouTube. The wifi was good. The room i was in was clean and spacious. There was a 2 seater sofa which was comfy. Shower was great. Pool was a great temperature too.
Posted by a verified traveller on 26 Dec. 2019
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Comment from Hotel Management
26 Dec. 2019
by Anna & Joe
HI,
Thanks so much for taking the time to leave us review. We are so pleased you enjoyed your stay and the facilities that we offer. Look forward to seeing you again in the future!
Kindest Regards,
Anna & Joe (Managers)
5 out of 5
Lovely friendly staff. Late checkin was no problem.
Posted by a verified traveller on 14 Dec. 2019
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Comment from Hotel Management
14 Dec. 2019
by Anna & Joe (Managers)
Hi,
Thank you so much for taking the time to leave us a review. We are really pleased that you enjoyed your stay and we look forward to seeing you visit again in the future.
4 out of 5
All was satisfactory, rooms were clean and tidy, staff were friendly, and access to the property was good.
Posted by a verified traveller on 13 Dec. 2019
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Comment from Hotel Management
13 Dec. 2019
by Anna & Joe (Managers)
Hi,
Thank you so much for taking the time to leave us a review. We are happy that you enjoyed your stay and look forward to seeing you again!
4 out of 5
Didn’t like first in first served with car parking had to park on the street one night
Posted by a verified traveller on 6 Dec. 2019
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Comment from Hotel Management
6 Dec. 2019
by Anna & Joe (Managers)
Hi,
Thank you for taking the time to leave us a review. With regard to the carparking, we do have enough car spaces for all rooms, together with a couple of extras. Please contact reception if this is ever a problem again.
5 out of 5
Easy check in process. Room was clean, parking was undercover and pool was clean.
Posted by a verified traveller on 2 Dec. 2019
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Comment from Hotel Management
3 Dec. 2019
by Anna & Joe (Managers)
Hi,
Thank you for taking the time to leave us a review. We are very happy that you enjoyed your stay with us and look forward to seeing you again!
5 out of 5
Quiet, friendly, welcoming and cool. The pool was awesome
Posted by a verified traveller on 1 Dec. 2019
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Comment from Hotel Management
3 Dec. 2019
by Anna & Joe (Managers)
Hi,
Thank you for taking the time to leave us a review. We are very happy that you enjoyed your stay with us and look forward to seeing you again!
Billabong Lodge Motel offers its guests an outdoor pool, a children's pool, a waterslide, and a spa tub. WiFi is free in public spaces. Tour/ticket assistance, barbecue grills, and a garden are also featured at the business-friendly Billabong Lodge Motel. Free self parking is available. Smoking is allowed in designated areas at this 3-star Townsville motel.
Train station: Townsville Station (4.5 km / 2.8 mi)
Parking: Free self parking and RV/bus/truck parking
Room Amenities
Billabong Lodge Motel offers 29 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Beds feature pillowtop mattresses. Accommodations at this 3-star motel have kitchenettes with refrigerators and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Townsville motel provides complimentary wireless Internet access. 80-cm LCD televisions come with premium digital channels. Housekeeping is provided on request.
In-room kitchenette
Pillowtop beds
LCD television
Digital channels
Premium channels
Refrigerator
Coffee maker
Kitchenware
Shower
Rainfall showerhead
Housekeeping (on request)
Toiletries (free)
Iron and ironing board
Desk
Air conditioning
Ceiling fan
Wheelchair accessible
Nearby Activities
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a waterslide.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 10:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 20.0 per night.
Cribs (infant beds) are available for AUD 15.0 per night.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Staffed front desk
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Crib (infant bed) fee: AUD 15.0 per night
Rollaway bed fee: AUD 20.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
