4.1 out of 5

"Tidy hotel. Nice place to stay. Very clean and well maintained " More

By a verified traveller on Thu 06 Sep 2018

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Hotel Description

Rydges Southbank Townsville puts you in the heart of South Townsville, within a 20-minute stroll of ReefHQ Aquarium and Magnetic Island Ferry Terminal. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy flat-screen TVs with cable channels, and all 98 rooms feature free WiFi, coffee/tea makers, and hairdryers. Fridges and room service make in-room dining easy, and minibars provide refreshments. Premium bedding and free toiletries are nice touches to enhance your stay. Phones and irons/ironing boards are also available.

The restaurant, Southbank Bar & Grill, serves regional cuisine and is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness centre and spa tub. Other amenities include a conference centre and laundry facilities. Buffet breakfast is available daily between 6 AM and 9 AM.

Places within a 30-minute walk of this 3.5-star South Townsville hotel include Queens Gardens and Strand Park.

Deluxe Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$104 per night

Superior Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Rydges Southbank Townsville ratings based on 642 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Rydges Southbank Townsville

Everyone (373) Couples (237) Business (4) Family (26)
3 out of 5
Everything is basic, needs a revamp Bathroom are small Beds were comfortable aircon was adequate Stafff very accommodating and friendly Only upset was when we arrived they notified us that the restaurant would be closed due to xmas holiday due to staff for 4 wks This information should have been told to booked guests prior to checking in They only had Continental breakfast available for $27

Posted by on 11 Jan 2019

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Comment from Hotel Management

15 Jan 2019 by Rydges Management

Thank you for taking the time to provide us with some insight to your recent stay. We are sorry to hear we did not meet all your expectations - we’ll work hard to address the issues you’ve come across during your stay.

4 out of 5
Reception staff members were particularly helpful.

Posted by on 9 Jan 2019

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Comment from Hotel Management

15 Jan 2019 by Rydges Management

Thanks for the positive review, we are pleased to hear our staff were friendly and accommodating.

4 out of 5
Hotel was great in a great location. Pity the breakfast I ordered could not be delivered any later than 8:30 which ruined my sleep in.

Posted by on 16 Dec 2018

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Comment from Hotel Management

18 Dec 2018 by Rydges Team

Thanks for a great review - we are so pleased you enjoyed your recent stay at the hotel

5 out of 5
had a nice view of the water & boats every morning Had boked another room for daughter and the staff was able to let her check in earlier that day. Impressed

Posted by on 15 Dec 2018

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Comment from Hotel Management

18 Dec 2018 by Rydges Team

Thanks so much for your great review - we appreciate your time and insight to your visit at our property.

4 out of 5
The staff are very friendly and helpful and the Breakfast was excellent

Posted by on 26 Nov 2018

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Comment from Hotel Management

29 Nov 2018 by Hotel Management

Thanks for the great response - we love to hear our staff and breakfast met your needs! Thank you for your time.

5 out of 5
Staff excellent. Room comfortable and spacious. Location was great to.

Posted by on 19 Nov 2018

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Comment from Hotel Management

21 Nov 2018 by Michelle Diehm - Revenue Manager

Thanks for the great response. We love to hear how fabulous our staff are and that our property was comfortable and suited your needs. Once again, thank you!

5 out of 5
We enjoy staying at Rydges, its afforable, close to food venues and has a really easy carpark (which matters when you take a 4WD to the city! Staff lovely, rooms tidy! Good buffet brekkie as well.

Posted by , from Mount Isa on 19 Nov 2018

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Comment from Hotel Management

21 Nov 2018 by Michelle Diehm - Revenue Manager

Thanks for the great review, we're so pleased to hear everything was to your requirements! We appreciate your time in letting us know about your recent stay. Hope to see you again soon.

4 out of 5
Bathroom was in poor condition, the tiles in shower had been painted at some time and the paint/coating was coming off and looked very shabby. Extremely comfortable bed and pillows. Staff were very friendly and helpful.

Posted by , from Australia on 16 Nov 2018

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Comment from Hotel Management

19 Nov 2018 by Michelle Diehm - Revenue Manager

Thanks for taking the time to provide us with your valuable insight. We are so pleased our staff were friendly and accommodated your needs - we will work hard to address the other issues you came across during your stay.

5 out of 5
NICE AND CLOSE TO MANY RESTURANTS, VERONIC A ON FRONT COUNTER WAS VERY PLEASENT

Posted by , from BRISBANE on 14 Nov 2018

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Comment from Hotel Management

19 Nov 2018 by Michelle Diehm - Revenue Manager

Thanks for the fabulous review - we're glad to hear the location and front office team accommodated your needs,

4 out of 5
Comfortable stay in a nice hotel. Staying there again this Saturday.

Posted by on 6 Nov 2018

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Comment from Hotel Management

7 Nov 2018 by Hotel Management

Thank you for your positive review - we are so pleased you enjoyed your stay and the hotel was comfortable.

About the Rydges Southbank Townsville

Location 23 Palmer Street, South Townsville, QLD 4810

Property Features

Rydges Southbank Townsville offers its guests an outdoor pool, a spa tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Rydges Southbank Townsville also features a garden, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This 3.5-star South Townsville hotel is smoke free.

  • 98 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Airport: Townsville, QLD (TSV) (7 km / 4.4 mi)
  • Train station: Townsville Station (2.2 km / 1.4 mi)
  • Parking: Free self parking

Room Amenities

Rydges Southbank Townsville offers 98 forms of air-conditioned accommodation with minibars and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and a hairdryer. This South Townsville hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 9 AM.

Southbank Bar & Grill – This restaurant specialises in regional cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 30.0 per stay.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 18 and AUD 35 per person (approximately)
  • Crib (infant bed) fee: AUD 30.0 per stay
  • On-site credit card charges are subject to a surcharge of 1.18 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rydges Southbank Townsville Hotel
  • Rydges Southbank Townsville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.