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4.0 out of 5

"nice and central happy with service staff view pillows " More

By a verified traveller on Sat 24 Oct 2020

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Hotel Description

Rydges Southbank Townsville places you in the center of Townsville, within just a 15-minute stroll of ReefHQ Aquarium and Queensland Country Bank Stadium. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy flat-screen TVs with cable channels, and all 98 rooms feature free WiFi, coffee/tea makers, and hair dryers. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. Premium bedding and free toiletries are nice touches to enhance your stay. Additionally, phones and irons/ironing boards are available.

The restaurant, Palmer's Bar & Kitchen, is open for breakfast and dinner. Additionally, you'll find free WiFi in public areas, a spa tub, and a conference center. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 8:30 AM and on weekends between 6:00 AM and 8:30 AM.

Sights within a 20-minute walk of this 3.5-star South Townsville hotel include Castle Hill and Magnetic Island Ferry Terminal.

Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$110* Per night/room 6 Dec. - 7 Dec.

Superior Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Rydges Southbank Townsville ratings based on 632 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Rydges Southbank Townsville

Everyone (358) Couples (221) Business (4) Family (42)
5 out of 5
nice and central happy with service staff view pillows

Posted by , from Mackay on 24 Oct. 2020

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Comment from Hotel Management

25 Oct. 2020 by General Manager

Hi Kerry. Thanks for your feedback. Hope to see you again soon!

3 out of 5
Property would have rated higher if dining room had been open.

Posted by , from Ayr , Qld on 11 Oct. 2020

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Comment from Hotel Management

11 Oct. 2020 by General Manager

Hi Ross. Thanks for your feedback. Hope to see you again soon.

4 out of 5

Posted by on 5 Oct. 2020

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Comment from Hotel Management

6 Oct. 2020 by Rydges Management

Thanks for your score. We appreciate your time!

5 out of 5

Posted by on 24 Sep. 2020

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Comment from Hotel Management

24 Sep. 2020 by General Manager

Thanks for your review. Glad you enjoyed your stay!

4 out of 5

Posted by on 19 Sep. 2020

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Comment from Hotel Management

20 Sep. 2020 by General Manager

Thanks for your review. Hope to see you again soon!

4 out of 5

Posted by on 24 Aug. 2020

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Comment from Hotel Management

24 Aug. 2020 by General Manager

Thank you for your feedback. We hope to see you again soon.

1 out of 5
Location was ok. Room was not cleaned daily. Clean linen was inadequate. 1 towel each, 1 face washer and hand towel between 2 of us. 1 pillow each. Kept running out of toilet paper. Not enough sugar, milk or tea. Ugly decor. No restaurant service so had to order room service for which we had to pay a tray charge. Breakfast was disgusting. Bacon was dry and like cardboard. Not worth the money. No water provided in the fridge. No balcony. Overall disappointment.

Posted by , from Sunshine Coast on 22 Aug. 2020

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Comment from Hotel Management

22 Aug. 2020 by General Manager

Hi Cheryl. Sorry to hear about your stay. We will take your feedback on board and work to address these issues.

4 out of 5
When I booked it showed that buffet breakfasts were available but on arrival I found that only a limited room service menu available

Posted by , from brisbane on 17 Aug. 2020

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Comment from Hotel Management

17 Aug. 2020 by General Manager

Hi John. Thanks for the feedback. Hope to see you again soon.

2 out of 5
The property was very basic with no frills. I have stayed previously and remember it being far better.

Posted by , from Australia on 3 Aug. 2020

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Comment from Hotel Management

3 Aug. 2020 by General Manager

Hi Anita. Sorry we failed to meet your expectations. Hope to see you again in the future.

4 out of 5
Food was amazing central to pubs and night life bed was so good

Posted by , from Calen on 28 Jul. 2020

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Comment from Hotel Management

28 Jul. 2020 by General Manager

Hi Renae, Appreciate the feedback! Glad you enjoyed your stay.

About the Rydges Southbank Townsville

Location 23 Palmer Street, South Townsville, QLD 4810

Property Features

There's a restaurant on site. WiFi is free in public spaces. Rydges Southbank Townsville offers its guests an outdoor pool and a spa tub. There are 6 meeting rooms available. Rydges Southbank Townsville also features a terrace, a garden, and complimentary newspapers in the lobby. Self parking is free. This 3.5-star Townsville hotel is smoke free.

  • 98 guestrooms or units
  • 7 levels
  • Dining venue
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Townsville, QLD (TSV) (7.1 km / 4.4 mi)
  • Train station: Townsville Station (2.7 km / 1.7 mi)
  • Parking: Free self parking

Room Amenities

Rydges Southbank Townsville offers 98 air-conditioned accommodations with minibars and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Townsville hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 8:30 AM and on weekends from 6:00 AM to 8:30 AM.

Palmer's Bar & Kitchen - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 30.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including gloves, will be available to guests.Social distancing measures are in place and guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 18 and AUD 25 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 30.0 per stay
  • Credit card charges are subject to a surcharge of 1.18 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rydges Southbank Townsville Hotel
  • Rydges Southbank Hotel Townsville
  • Rydges Southbank Townsville
  • Rydges Townsville
  • Southbank Rydges
  • Southbank Rydges Townsville
  • Southbank Townsville
  • Townsville Rydges
  • Rydges Southbank Townsville Hotel
  • Rydges Southbank Hotel
  • Rydges Southbank Townsville South Townsville
  • Rydges Southbank Townsville Hotel South Townsville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.