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4.0 out of 5

"Convenient location and very friendly & helpful staff. " More

By a verified traveller on Tue 10 May 2022

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Hotel Description

Rydges Southbank Townsville puts you in the heart of Townsville, within a 20-minute stroll of Queensland Country Bank Stadium and Castle Hill. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy flat-screen TVs with cable channels, and all 98 rooms feature free WiFi, coffee/tea makers, and hair dryers. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. Premium bedding and free toiletries are nice touches to enhance your stay. Phones, irons/ironing boards, and desks are also available.

The restaurant, Palmer's Bar & Kitchen, is open for breakfast. Additionally, you'll find free WiFi in public areas, a spa tub, and a conference center. Buffet breakfast is available daily between 6:00 AM and 9:00 AM.

Places within a 30-minute walk of this 3.5-star South Townsville hotel include Magnetic Island Ferry Terminal and Townsville Entertainment & Convention Centre.

Superior Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$127* Per night/room 12 Jun. - 13 Jun.

Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Rydges Southbank Townsville ratings based on 568 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Rydges Southbank Townsville

Everyone (336) Couples (164) Business (4) Family (48)
4 out of 5
Convenient location and very friendly & helpful staff.

Posted by on 10 May 2022

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Comment from Hotel Management

16 May 2022 by Duty Manager

Hi Betty, Thank you for taking the time to write us a great review. We are glad to hear you enjoyed your stay. We do hope to see you again in the near future.

5 out of 5
Parking access was very steep, not ideal for low or modded vehicles

Posted by on 8 May 2022

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Comment from Hotel Management

16 May 2022 by Duty Manager

Hi Harrison, Thank you for taking the time to write us a review. Usually we advise for vehicles that are low or modded to go on an angle to the underground car park and if none, go on an angle up. We hope to see you in the near future.

5 out of 5
Form the moment I checked in the staff were amazing. So kind and friendly and went out of their way to be helpful. Every single staff member I met was smiling , friendly, helpful and seemed to enjoy their job I asked for early check in and I was accommodated without issues The rooms were comfortable and very clean and the bedding soft and comfortable There was a small fridge and microwave in the room. Rydges was walking distance to everything we needed , the strange, coles, and many restaurants. I am coeliac and they catered for me for breakfast with very helpful support from their chef I usually stay at the Ville but they had no rooms available which is why I stayed at Rydges and I’ll never go back to the Ville . Rydges has won me over with service and location . Will be back and Thankyou to your staff for looking after us so well

Posted by on 30 Apr. 2022

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Comment from Hotel Management

30 Apr. 2022 by Duty Manager

Hi Melonie, Thank you for taking the time to write us a fantastic review! We are glad to hear you enjoyed your stay at Rydges Southbank Townsville. I will pass all the positive feedback to all departments and we can't wait to see you again soon!

5 out of 5
Location

Posted by on 10 Apr. 2022

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Comment from Hotel Management

16 May 2022 by Duty Manager

Hi Rodney, Thank you for taking the time to write us a review. We are glad to hear you enjoyed your stay here at Rydges Southbank Townsville. We hope to see you again in the near future.

1 out of 5
Room in need of update. Only an old shower curtain around small shower. Old air vent in room leading to outside. Check in time was 2pm but room not ready till 4. Certainly not worth the price. Very disappointed

Posted by on 8 Apr. 2022

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Comment from Hotel Management

30 Apr. 2022 by Duty Manager

Hi Bette, Thank you for taking the time to write us a review. We are sorry to hear that Rydges Southbank Townsville was not up to your standards. We do take all comments on board for us to improve.

5 out of 5
Underground/shaded parking with lift bypassing front desk

Posted by on 2 Mar. 2022

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Comment from Hotel Management

13 Mar. 2022 by Duty Manager

Hi Steven, Thank you for taking the time to write us a review! We do hope to see you again in the near future.

4 out of 5

Posted by on 20 Feb. 2022

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4 out of 5

Posted by on 4 Feb. 2022

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5 out of 5
A lovely place to stay. Soo clean and comfortable. Great location. Super friendly staff. Amazing breakfast.

Posted by on 1 Feb. 2022

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Comment from Hotel Management

8 Feb. 2022 by Duty Manager

Hi Kevin, Thank you for taking the time to write us a review! We are glad to hear you enjoyed your stay here at Rydges Southbank Townsville. We do hope to see you again in the near future.

5 out of 5
Great

Posted by on 17 Jan. 2022

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Comment from Hotel Management

18 Jan. 2022 by Duty Manager

Hi Madeleine, Thank you for taking the time to write us a review! We are glad to hear you enjoyed your stay here at Rydges Southbank Townsville. We do hope to see you again in the near future.

About the Rydges Southbank Townsville

Location 23 Palmer Street, South Townsville, QLD 4810

Property Features

There's a restaurant on site. WiFi is free in public spaces. Rydges Southbank Townsville offers its guests an outdoor pool and a spa tub. There are 6 meeting rooms available. The business-friendly Rydges Southbank Townsville also features a terrace, a garden, and complimentary newspapers in the lobby. Self parking is free. This 3.5-star Townsville hotel is smoke free.

  • 98 guestrooms or units
  • 7 levels
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Townsville Station (2.7 km / 1.7 mi)
  • Parking: Free self parking

Room Amenities

Rydges Southbank Townsville offers 98 air-conditioned accommodations with minibars and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 9:00 AM.

Palmer's Bar & Kitchen - This restaurant serves breakfast only.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 30.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer. Individually-wrapped food options are available through room service.

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 25 and AUD 25 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 30.0 per stay
  • Credit card charges are subject to a surcharge of 1.1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rydges Southbank Townsville Hotel
  • Rydges Southbank Hotel Townsville
  • Rydges Southbank Townsville
  • Rydges Townsville
  • Southbank Rydges
  • Southbank Rydges Townsville
  • Southbank Townsville
  • Townsville Rydges
  • Rydges Southbank Townsville Hotel
  • Rydges Southbank Hotel
  • Rydges Southbank Townsville South Townsville
  • Rydges Southbank Townsville Hotel South Townsville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.