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4.0 out of 5

"Staff excellent too ok bathroom too small and needs updating " More

By a verified traveller on Sun 01 Mar 2020

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Hotel Description

Rydges Southbank Townsville puts you in the heart of South Townsville, within a 20-minute stroll of ReefHQ Aquarium and Magnetic Island Ferry Terminal. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy flat-screen TVs with cable channels, and all 98 rooms feature free WiFi, coffee/tea makers, and hair dryers. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. Premium bedding and free toiletries are nice touches to enhance your stay. Additionally, phones and irons/ironing boards are available.

The buffet restaurant, Southbank Grill, is open for breakfast. Enjoy the fitness center and spa tub. Additionally, you'll find free WiFi in public areas, a conference center, and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Places within a 30-minute walk of this 3.5-star South Townsville hotel include Townsville Entertainment & Convention Centre and Queens Gardens.

Deluxe Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$77* Per night/room 6 Jun. - 7 Jun.

Superior Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Rydges Southbank Townsville ratings based on 703 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Rydges Southbank Townsville

Everyone (397) Couples (251) Business (4) Family (40)
4 out of 5
Staff excellent too ok bathroom too small and needs updating

Posted by on 1 Mar. 2020

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Comment from Hotel Management

4 Mar. 2020 by Rydges Management

Thank you for taking the time to provide us with some valuable insight to your recent visit. We love to hear our staff were excellent and assisted you during your stay.

3 out of 5
There was a very musty smell on our floor the bathroom was ok but the ceiling vent was full of dust and yucky stuff

Posted by , from Townsville on 1 Mar. 2020

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Comment from Hotel Management

4 Mar. 2020 by Rydges Management

We're sorry to hear there are some things that have let you down - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2 out of 5
Ridiculously long check in Room smells musty & like an Indian restaurant Bathroom like an old highway motels

Posted by , from iun on 24 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Rydges Management

We're sorry to hear there are some things that have let you down - we'll work hard to fix the issue you experienced. Thanks for letting us know.

5 out of 5
great location and person on the counter when checking in was excelle3nt!

Posted by on 12 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Rydges Management

Thanks for feedback, we are pleased that our location and staff were everything you were expecting and your stay was enjoyable.

4 out of 5
All Staff were Extremely Friendly & Helpful, Property Location is Great, Price is Very Good, the Only thing letting the Property down a Little is that the Rooms are Not fantastic... Bathroom Very Old and in need of Full Renovations, older style TV's etc... minor things could have been updated. Bed & Pillows were nice enough, and generally nice experience, that could be improved with a bit of Updating to the Rooms.

Posted by , from Hinchinbrook on 1 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Rydges Management

Thanks for taking the time and providing us with your feedback, we appreciate your valuable insight from your recent visit. We love to hear how accommodating our team are!

1 out of 5
Poorly maintained, very outdated and dirty. Very disappointed that Rydges would put their name to such a building

Posted by on 16 Jan. 2020

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Comment from Hotel Management

6 Feb. 2020 by Rydges Management

We're sorry to hear there were some things that have let you down - thanks for providing us with your feedback.

4 out of 5

Posted by on 10 Jan. 2020

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Comment from Hotel Management

6 Feb. 2020 by Rydges Management

Thanks for the response.

2 out of 5
Staff were ok, cleanliness was poor and the rooms are old and tired.

Posted by on 6 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Regards, Management

We're sorry to hear there were some things that have let you down - thanks for providing us with your feedback.

4 out of 5
This property is hood value for money . Having said that it is I need of a Reno. The rooms are adequate a good size but the bathrooms need the grout redone on the shower tiles . The sink is coming away from the wall in places . The ven5 in the bedroom s falling out . Simple things that could be easily fixed .

Posted by on 3 Jan. 2020

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Comment from Hotel Management

8 Jan. 2020 by Kind Regards, Rydges Management

Thanks for providing us with your insight - we're saddened to hear there was a couple of thing that let us down - we appreciate your time.

5 out of 5
Excellent bed, great staff and easy parking. Close to city centre and restaurants.

Posted by on 2 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Regards, Management

Thanks for your review - we are pleased our location suited your needs.

About the Rydges Southbank Townsville

Location 23 Palmer Street, South Townsville, QLD 4810

Property Features

There's a restaurant on site. WiFi is free in public spaces. Rydges Southbank Townsville offers its guests an outdoor pool, a spa tub, and a fitness center. There are 6 meeting rooms available. Rydges Southbank Townsville also features a terrace, a garden, and complimentary newspapers in the lobby. Self parking is free. This 3.5-star South Townsville hotel is smoke free.

  • 98 guestrooms or units
  • 7 levels
  • Dining venue
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Townsville, QLD (TSV) (7.1 km / 4.4 mi)
  • Train station: Townsville Station (2.7 km / 1.7 mi)
  • Parking: Free self parking

Room Amenities

Rydges Southbank Townsville offers 98 air-conditioned accommodations with minibars and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This South Townsville hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Southbank Grill - This buffet restaurant serves breakfast only.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 30.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • No rollaway/extra beds available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 18 and AUD 35 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 30.0 per stay
  • Credit card charges are subject to a surcharge of 1.18 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rydges Southbank Townsville Hotel
  • Rydges Southbank Hotel Townsville
  • Rydges Southbank Townsville
  • Rydges Townsville
  • Southbank Rydges
  • Southbank Rydges Townsville
  • Southbank Townsville
  • Townsville Rydges
  • Rydges Southbank Townsville Hotel
  • Rydges Southbank Hotel
  • Rydges Southbank Townsville South Townsville
  • Rydges Southbank Townsville Hotel South Townsville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.