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3.7 out of 5

"Clean n comfy,great staff " More

By a verified traveller on Sun 27 Jun 2021

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Hotel Description

At Vale Hotel you'll be within a 20-minute walk of Bush Garden Landcare Site and 2.1 km (1.3 mi) from Anderson Park Botanical Gardens. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

Balconies, coffee/tea makers, and irons/ironing boards are featured in all 28 rooms.

The steakhouse, Graziers Steakhouse, serves local cuisine and is open for lunch and dinner. Business travelers can take advantage of conference space and a meeting room. Added amenities include free WiFi in public areas and laundry facilities.

With a stay at this 3-star Aitkenvale hotel, you'll be 8.1 km (5 mi) from Magnetic Island Ferry Terminal.

Studio Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$90* Per night/room 3 Aug. - 4 Aug.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Family Studio

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Queen & Single

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Vale Hotel ratings based on 85 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Vale Hotel

Everyone (54) Couples (10) Family (16)
5 out of 5

Posted by on 11 Jul. 2021

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5 out of 5
Clean n comfy,great staff

Posted by on 27 Jun. 2021

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Comment from Hotel Management

27 Jun. 2021 by Motel Reception

Hello, Thank you for your feedback We hope to see you again stay with us

5 out of 5
Nice and clean and good staff

Posted by on 21 May 2021

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Comment from Hotel Management

25 May 2021 by Motel Reception

Thank you for your feedback, we hope to see you again

4 out of 5
The good hot high pressure showers and good bed with crisp clean sheets Didn’t like the blinds ( couldn’t close tight enough)

Posted by on 3 May 2021

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Comment from Hotel Management

3 May 2021 by Motel Reception

Hello, Thank you for your feedback. We will have a look into that for you and see if we can get a better block out system. We hope to see you again

4 out of 5
Only problem we had was the receptionist told a couple to park in my parking spot...which left us with the car parking in another one place quite a long way away....my friend had bad knees because of an accident.... the duty manager was not too pleasent....but all ok otherwise

Posted by on 18 Apr. 2021

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Comment from Hotel Management

18 Apr. 2021 by Motel Reception

Thank you for your feedback. We will refresh all staff on our Motel allocated parking so these issues don't arsie again.

4 out of 5

Posted by on 22 Mar. 2021

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Comment from Hotel Management

2 Apr. 2021 by Motel Reception

Thank you for your feedback We hope to see you again

5 out of 5

Posted by on 19 Mar. 2021

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Comment from Hotel Management

29 Mar. 2021 by Motel Reception

Thank you for your feedback We hope to see you again

4 out of 5
The staff was very friendly excellent position and price the meal in there restaurant was excellent and big,

Posted by on 1 Mar. 2021

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Comment from Hotel Management

6 Mar. 2021 by Motel Reception

Thank you very much for your feedback. We hope to see you stay again with us in the future

4 out of 5
The convenience of the dining room very close. Noise from next room.

Posted by on 27 Dec. 2020

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Comment from Hotel Management

28 Dec. 2020 by Motel Reception

Hello, We apologise for the issues you had here with the next room, please see reception next time your visit and we try and rectify your concerns.

1 out of 5
Wotif and Expedia are the most horrible companies to deal with. The motel we were put in was absolutely disgusting. We called your companies for a refund which the hotel was willing to give us, but we had to wait till Monday. We left early that morning cause my husband was sick from asthma. The room had no fresh air, doors had no screens, when opened we were attacked by mosquitoes and flies. The carpets were so old that u could hardly breathe from the stench. We showed the staff and manager also got them in our room, they agreed that the management were going to improve the site for years but did not take steps. We bought different perfume sprays to bear it for the nights we spent. Couldn’t find other hotels at that time. Would still appreciate some kind of a refund. I will be getting this review on Facebook and wherever I can state my disgust if I am not contacted within a week. I have pictures of the immediate surrounding of my room. Outside was just as disgusting.

Posted by on 8 Sep. 2020

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Comment from Hotel Management

9 Sep. 2020 by Motel Reception

We are sorry to hear about your experience here at The Vale Hotel, if you would like to call us to further talk about this matter. We can be contacted on 07 47 790100

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 377 square feet (35 square meters) and includes conference space. The business-friendly Vale Hotel also features an arcade/game room, laundry facilities, and an ATM. Self parking is free. Smoking is allowed in designated areas at this 3-star Townsville hotel.

  • 28 guestrooms or units
  • 2 levels
  • 377 sq ft of conference space
  • 35 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Conference space
  • Self-service laundry
  • Game room or arcade
  • Pool or billiards table
  • ATM
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Townsville, QLD (TSV) (6.5 km / 4.1 mi)
  • Train station: Townsville Station (5.8 km / 3.6 mi)
  • Parking: Free self parking

Room Amenities

Vale Hotel offers 28 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Rooms open to balconies. Bathrooms include showers. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

  • Private balcony
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Graziers Steakhouse - This steakhouse specializes in local cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The host will greet guests on arrival.

The host will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available.

  • No rollaway/extra beds available
  • No lifts
  • Caters to LGBTQIA guests
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Host will greet you
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Hotel Names

  • Hotel Vale
  • Vale Aitkenvale
  • Vale Hotel Aitkenvale
  • Vale Hotel Hotel
  • Vale Hotel Aitkenvale
  • Vale Hotel Hotel Aitkenvale

You should know

  • This hotel caters to LGBTQ guests.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.