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Grand Hotel and Apartments Townsville

4.5-star property
8-10 Palmer Street, South Townsville, QLD 1800 796 370
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4.5 out of 5
Wonderful!
See all 566 wotif Reviews

"Exceptional staff/ guest services.. **Recommend** I think bath robes and slippers would be a nice addition to the items available to guests during th ... " More

By a verified traveller on Tue 05 Oct 2021

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Hotel Description

A luxury stay in the heart of Townsville awaits you at Grand Hotel and Apartments Townsville. Within a short 5-minute stroll, you'll find Maritime Museum of Townsville and Perc Tucker Regional Gallery. Highlights at this hotel include an outdoor swimming pool and in-room balconies.

You can enjoy TVs with digital channels, and all 105 rooms feature iPod docks, WiFi, and wired Internet. Minibars provide refreshments, and room service makes dining in an option. Nice touches to enhance your stay include designer toiletries, while premium bedding and pillow menus invite a good night's rest. Coffee/tea makers, free newspapers, and safes are also available. Weekly housekeeping is available.

Enjoy the gym and pool loungers. Additionally, you'll find WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily. There's also the convenience of limited parking.

Sights within a 15-minute walk of this South Townsville hotel include Museum of Tropical Queensland and Cultural Centre Townsville.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$127* Per night/room 23 Oct. - 24 Oct.

Superior One Bedroom Apartment (King and Sofa)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Bedroom Apartment - Eco Green Stay

Bed Count 1 King Bed Maximum Occupancy 6 Max

Superior Room - Eco Green Stay

Bed Count 1 King Bed Maximum Occupancy 2 Max

City View 1 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Hotel and Apartments Townsville ratings based on 566 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hotel and Apartments Townsville

Everyone (375) Couples (123) Business (4) Family (57)
5 out of 5
Alqays welcoming

Posted by on 16 Oct. 2021

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Comment from Hotel Management

17 Oct. 2021 by Dane Trezise - Front Office Manager

Good Morning, Thank you so much for taking the time to review your recent stay. We are so pleased you enjoyed your stay. We hope we can accommodate you again very soon.

5 out of 5
Exceptional staff/ guest services.. **Recommend** I think bath robes and slippers would be a nice addition to the items available to guests during there stay.. The tiles throughout

Posted by on 5 Oct. 2021

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Comment from Hotel Management

6 Oct. 2021 by Dane Trezise - Front Office Manager

Good Morning Samara, Thank you so much for taking the time to review your recent stay. We are so appreciative of your wonderful feedback and hope we can accommodate you again in the near future.

4 out of 5
Great place to stay.

Posted by on 4 Oct. 2021

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Comment from Hotel Management

4 Oct. 2021 by Dane Trezise - Front Office Manager

Good Morning, Thank you for taking the time to review your recent stay with us. We appreciate the lovely feedback and hope we can accommodate you again soon.

5 out of 5
Absolutely stunning property and the staff absolutely friendly and helpful

Posted by , from Cairn on 4 Oct. 2021

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Comment from Hotel Management

10 Oct. 2021 by Dane Trezise - Front Office Manager

Good Morning, Thank you for taking the time to review your stay with us. We are very appreciative of the wonderful feedback and hope we can accommodate you again in the near future.

5 out of 5
Nice clean and friendly staff.

Posted by on 18 Sep. 2021

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Comment from Hotel Management

20 Sep. 2021 by Dane Trezise - Front Office Manager

Good Morning Jason, Thank you so much for taking the time to review your recent stay with us. We hope we can accommodate you again in the near future.

3 out of 5
The furnishings were tired and the room not that clean

Posted by on 12 Sep. 2021

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Comment from Hotel Management

20 Sep. 2021 by Dane Trezise - Front Office Manager

Good Morning, Thank you for taking the time to review your recent stay with us. We appreciate the feedback and you bringing this to our attention. We will address the items raised appropriately. We look forward to having you stay with us again.

4 out of 5
the property was good just a bit tired there was a lot of stains on the furniture

Posted by on 9 Sep. 2021

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Comment from Hotel Management

20 Sep. 2021 by Dane Trezise - Front Office Manager

Good Morning Peter, Thank you for taking the time to review your recent stay with us. Thank you for bringing this to our attention we will address the specific item raised. Thank you again for and we look forward to you staying with us again in the future.

5 out of 5
How close to everything

Posted by on 6 Sep. 2021

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Comment from Hotel Management

20 Sep. 2021 by Dane Trezise - Front Office Manager

Good Morning Christopher, Thank you for taking the time to review your stay. We highly appreciate you taking the time to review your stay and we look forward to having you stay with us again soon.

4 out of 5
Greeted with a warm welcome by the lovely ladies. Upgraded and a free bottle of wine for our anniversary! Definitely made us feel special. Room was lovely! If I had to complain about anything it was that the bed was too soft, coming from sleeping on a usual hard mattress. So thank you grand hotel we will definitely be back!

Posted by on 28 Aug. 2021

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Comment from Hotel Management

2 Sep. 2021 by GM

Hi Rachel, Thank you for your feedback and taking the time to share with us. I hope you had a great anniversary and we look forward to welcoming you back again in the future. Kindest regards Troy Scott General Manager

5 out of 5
Great location, easy book in and friendly staff. Clean spacious Room. Enjoyable stay and will return there.

Posted by on 5 Aug. 2021

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Comment from Hotel Management

2 Sep. 2021 by GM

Thank you for taking the time to share your feedback and rate your recent stay with us. We hope to welcome you back next time you visit the region. Safe travels and best regards Troy Scott General Manager

About the Grand Hotel and Apartments Townsville

Location 8-10 Palmer Street, South Townsville, QLD 4810

Property Features

Grand Hotel and Apartments Townsville offers its guests an outdoor pool and a fitness center. Public spaces have WiFi and wired Internet for a fee. The luxury Grand Hotel and Apartments Townsville also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. This 4.5-star Townsville hotel is smoke free.

  • 105 guestrooms or units
  • 4 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Parking (limited spaces)

Transport

  • Train station: Townsville Station (3 km / 1.8 mi)

Room Amenities

Grand Hotel and Apartments Townsville offers 105 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with premium digital channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is provided weekly.

  • Private balcony (furnished)
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Cribs (free)
  • Housekeeping (weekly)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:30 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 6:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 8:00 AM - 6:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Children under 18 years old must be accompanied by their parents or guardians.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • One child stays free
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 18.00 and AUD 26.00 per person (approximately)
  • Fee for in-room wireless Internet: AUD 22.50 per day (rates may vary)
  • Fee for in-room wired Internet: AUD 22.50 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 22.5 per day (rates may vary)
  • Fee for wired Internet in public areas: AUD 22.5 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Townsville
  • Grand Townsville
  • Townsville Grand Hotel
  • Grand Hotel Apartments Townsville
  • Grand Apartments Townsville
  • Grand Hotel and Apartments Townsville Hotel
  • Grand Hotel and Apartments Townsville South Townsville
  • Grand Hotel and Apartments Townsville Hotel South Townsville

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.