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4.7 out of 5

"Friendly Staff at check in. the motel is located in the cafe and hotel area of town close to the aquarium. nice area plenty to do all in walking dista ... " More

By a verified traveller on Sun 02 Sep 2018

Hotel Description

A luxury stay in the heart of South Townsville awaits you at Grand Hotel and Apartments Townsville. Within a short 5-minute stroll, you'll find Maritime Museum of Townsville and Perc Tucker Regional Gallery. Highlights at this hotel include an outdoor swimming pool and in-room balconies.

All 105 rooms feature TVs with digital channels, and you can enjoy iPod docks, WiFi and wired Internet. Minibars provide refreshments, and room service makes dining in an option. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like designer toiletries. Coffee/tea makers, free newspapers and safes are also available.

Enjoy the fitness centre and pool loungers. Additionally, you'll find WiFi in public areas and laundry facilities. Each morning cooked-to-order breakfast is available. There's also the convenience of free self parking.

With a stay at this 4.5-star South Townsville hotel, you'll be 1.3 km (0.8 mi) from Magnetic Island Ferry Terminal.

Superior Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$109 per night

Superior Apartment, 1 Bedroom, Balcony (King and Sofa)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms, Balcony (Seasonal)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Apartment, 2 Bedrooms, Balcony

Bed Count 1 King Bed Maximum Occupancy 6 Max

Free Upgrade from King Room to Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Apartment, 1 Bedroom, Balcony (King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Hotel and Apartments Townsville ratings based on 1,041 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hotel and Apartments Townsville

Everyone (575) Couples (337) Business (4) Family (122)
4 out of 5
Was in a perfect position, don’t have to drive to go out for a meal .

Posted by on 18 May 2019

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5 out of 5
Nice central location and friendly staff and accommodating

Posted by on 11 May 2019

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2 out of 5
The customer service of a couple of staff on arrival was very dissappointing. They sent out condition to there hotel 2 months after my booking which I didnt see and this affected our arrival.

Posted by on 10 May 2019

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1 out of 5

Posted by on 7 May 2019

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Comment from Hotel Management

10 May 2019 by GM

Thank you for taking the time to rate your recent stay with us although we certainly wish it was a lot better. Any feedback you can share would be greatly appreciated so we can address any areas of concern. Kindest regards Troy Scott General manager

5 out of 5

Posted by on 6 May 2019

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Comment from Hotel Management

10 May 2019 by GM

Thank you for taking the time to rate your recent stay with us. Kind regards Troy Scott General Manager

5 out of 5

Posted by on 4 May 2019

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Comment from Hotel Management

10 May 2019 by GM

Thank you for taking the time to rate your recent stay with us. Kind regards Troy Scott General Manager

5 out of 5
Location, room size, pillow choices, condition of room

Posted by on 29 Apr. 2019

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Comment from Hotel Management

10 May 2019 by GM

Thank you for taking the time to rate your recent stay with us. Kind regards Troy Scott General Manager

5 out of 5
liked everything. good location and nice room. easy parking

Posted by on 28 Apr. 2019

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Comment from Hotel Management

10 May 2019 by GM

Thank you for taking the time to rate your recent stay with us. Kind regards Troy Scott General Manager

5 out of 5

Posted by on 21 Apr. 2019

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4 out of 5

Posted by on 31 Mar. 2019

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Comment from Hotel Management

10 May 2019 by GM

Thank you for taking the time to rate your recent stay with us. Kind regards Troy Scott General Manager

About the Grand Hotel and Apartments Townsville

Location 8-10 Palmer Street, South Townsville, QLD 4810

Property Features

Grand Hotel and Apartments Townsville offers its guests an outdoor pool and a fitness centre. WiFi and wired Internet are available in public spaces for a fee. The luxury Grand Hotel and Apartments Townsville also features tour or ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Limited free parking is available on a first-come, first-served basis. This 4.5-star South Townsville hotel is smoke free.

  • 105 guestrooms or units
  • 4 levels
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Townsville, QLD (TSV) (7.3 km / 4.6 mi)
  • Train station: Townsville Station (3 km / 1.9 mi)
  • Parking: Free self parking

Room Amenities

Grand Hotel and Apartments Townsville offers 105 forms of air-conditioned accommodation with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with premium digital channels and pay-per-view films. Bathrooms include designer toiletries, complimentary toiletries and a hairdryer. This South Townsville hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Private balcony (furnished)
  • Minibar
  • iPod dock
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Children under 18 years old must be accompanied by their parents or guardians. For details, contact the property using the number provided on the booking confirmation email.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 18.00 and AUD 26.00 per person (approximately)
  • Fee for in-room wireless Internet: AUD 22.50 per day (rates may vary)
  • Fee for in-room wired Internet: AUD 22.50 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 22.5 per day (rates may vary)
  • Fee for wired Internet in public areas: AUD 22.5 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Townsville
  • Grand Townsville
  • Grand Hotel Apartments Townsville
  • Grand Hotel Apartments

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.