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4.6 out of 5

"Super friendly staff.and for the price rooms were spacious, neat and had everything required for an overnight stay. " More

By a verified traveller on Tue 26 May 2020

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Hotel Description

A luxury stay in the heart of South Townsville awaits you at Grand Hotel and Apartments Townsville. Within a short 5-minute stroll, you'll find Maritime Museum of Townsville and Perc Tucker Regional Gallery. Highlights at this hotel include an outdoor swimming pool and in-room balconies.

You can enjoy TVs with digital channels, and all 105 rooms feature iPod docks, WiFi, and wired Internet. Minibars provide refreshments, and room service makes dining in an option. Nice touches to enhance your stay include designer toiletries, while premium bedding and pillow menus invite a good night's rest. Coffee/tea makers, free newspapers, and safes are also available.

Enjoy the fitness center and pool loungers. Additionally, you'll find WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily. There's also the convenience of limited parking.

With a stay at this 4.5-star South Townsville hotel, you'll be 1.3 km (0.8 mi) from Magnetic Island Ferry Terminal.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$89* Per night/room 5 Jun. - 6 Jun.

Premier King Room - Excluding Parking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior One Bedroom Apartment (King and Sofa)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Bedroom Apartment - Eco Green Stay

Bed Count 1 King Bed Maximum Occupancy 6 Max

Superior Room - Eco Green Stay

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room - Excluding Parking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Hotel and Apartments Townsville ratings based on 630 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hotel and Apartments Townsville

Everyone (405) Couples (155) Business (4) Family (64)
5 out of 5
Super friendly staff.and for the price rooms were spacious, neat and had everything required for an overnight stay.

Posted by on 26 May 2020

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5 out of 5
The staff were really easy to talk to. The apartment was spacious & had everything some needs to stay . Overall I enjoyed my stay & would recommend to anyone planning on staying in Townsville.

Posted by on 26 Apr. 2020

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5 out of 5
Modern, Clean and well appointed apartment in an excellent location. Staff went out of their way to assist, even in the most trying of times.

Posted by on 22 Apr. 2020

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5 out of 5
Clean modern rooms. Lovely service. Great location

Posted by , from Batemans Bay on 13 Apr. 2020

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Comment from Hotel Management

20 Apr. 2020 by GM

Hi Will, Thank you for taking the time to share your feedback with us on your recent stay. We hope to welcome you back on your next visit to the region. Kindest regards and safe travels. Troy Scott General Manager

5 out of 5
Troy was very helpful and gave the kids a few treats, sadly my kids didn't keep their end of the deal and troy didn't get any pictures the kids did with the pens provided. Given covid restrictions couldn't access pool or gym but they looked clean and good. Extended our stay because of quality.

Posted by on 1 Apr. 2020

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Comment from Hotel Management

20 Apr. 2020 by GM

Thank you so much for taking the time to share your experience with us and rate your stay. We hope to welcome you and your family back again one day in the future. Kindest regards and safe travels Troy Scott General Manager

5 out of 5
Location is excellent to most attractions in Townsville

Posted by , from Australia on 29 Mar. 2020

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Comment from Hotel Management

20 Apr. 2020 by GM

Thank you for taking the time to share your feedback with us on your recent stay. We hope to welcome you back on your next visit to the region. Kindest regards and safe travels. Troy Scott General Manager

5 out of 5
Clean, spacious and well located. Free newspapers but that's only good if you like reading The Australian.

Posted by on 21 Mar. 2020

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Comment from Hotel Management

20 Apr. 2020 by GM

Thank you for taking the time to share your feedback with us on your recent stay. We hope to welcome you back on your next visit to the region. Kindest regards and safe travels. Troy Scott General Manager

4 out of 5

Posted by on 20 Mar. 2020

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Comment from Hotel Management

20 Apr. 2020 by GM

Thank you for taking the time to rate your recent stay with us. We hope to welcome you back on your next visit to the region. Kindest regards and safe travels. Troy Scott General Manager

2 out of 5

Posted by on 17 Mar. 2020

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Comment from Hotel Management

20 Apr. 2020 by GM

Thank you for taking the time to rate your recent stay with us, if there is something we can do to improve your experience please do let us know. Kind regards and safe travels. Troy Scott General Manager

5 out of 5

Posted by on 14 Mar. 2020

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Comment from Hotel Management

20 Apr. 2020 by GM

Thank you for taking the time to rate your recent stay with us. We hope to welcome you back on your next visit to the region. Kindest regards and safe travels. Troy Scott General Manager

About the Grand Hotel and Apartments Townsville

Location 8-10 Palmer Street, South Townsville, QLD 4810

Property Features

Grand Hotel and Apartments Townsville offers its guests an outdoor pool and a fitness center. Public spaces have WiFi and wired Internet for a fee. The luxury Grand Hotel and Apartments Townsville also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. This 4.5-star South Townsville hotel is smoke free.

  • 105 guestrooms or units
  • 4 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Parking (limited spaces)

Transport

  • Airport: Townsville, QLD (TSV) (8.2 km / 5.1 mi)
  • Train station: Townsville Station (3.6 km / 2.2 mi)

Room Amenities

Grand Hotel and Apartments Townsville offers 105 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with premium digital channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This South Townsville hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers.

  • Private balcony (furnished)
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Cribs (free)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 6:00 PM. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 8:00 AM - 6:00 PM.
For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Children under 18 years old must be accompanied by their parents or guardians.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. Onsite parties or group events are strictly prohibited.

  • One child stays free
  • Debit cards not accepted
  • Events/parties not allowed
  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 18.00 and AUD 26.00 per person (approximately)
  • Fee for in-room wireless Internet: AUD 22.50 per day (rates may vary)
  • Fee for in-room wired Internet: AUD 22.50 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 22.5 per day (rates may vary)
  • Fee for wired Internet in public areas: AUD 22.5 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Townsville
  • Grand Townsville
  • Townsville Grand Hotel
  • Grand Hotel Apartments Townsville
  • Grand Apartments Townsville
  • Grand Hotel and Apartments Townsville Hotel
  • Grand Hotel and Apartments Townsville South Townsville
  • Grand Hotel and Apartments Townsville Hotel South Townsville

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.