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4.6 out of 5

"Great proximity to city and restaurant precinct. Clean and well presented room and amenities " More

By a verified traveller on Sun 11 Oct 2020

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Hotel Description

A luxury stay in the heart of Townsville awaits you at Grand Hotel and Apartments Townsville. Within a short 5-minute stroll, you'll find Maritime Museum of Townsville and Perc Tucker Regional Gallery. Highlights at this hotel include an outdoor swimming pool and in-room balconies.

You can enjoy TVs with digital channels, and all 105 rooms feature iPod docks, WiFi, and wired Internet. Minibars provide refreshments, and room service makes dining in an option. Nice touches to enhance your stay include designer toiletries, while premium bedding and pillow menus invite a good night's rest. Coffee/tea makers, free newspapers, and safes are also available. Weekly housekeeping is available.

Enjoy the fitness center and pool loungers. Additionally, you'll find WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily. There's also the convenience of limited parking.

With a stay at this 4.5-star South Townsville hotel, you'll be 1.3 km (0.8 mi) from Magnetic Island Ferry Terminal.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$123* Per night/room 27 Nov. - 28 Nov.

Premier King Room - Excluding Parking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior One Bedroom Apartment (King and Sofa)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Bedroom Apartment - Eco Green Stay

Bed Count 1 King Bed Maximum Occupancy 6 Max

Superior Room - Eco Green Stay

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room - Excluding Parking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Hotel and Apartments Townsville ratings based on 606 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hotel and Apartments Townsville

Everyone (394) Couples (150) Business (4) Family (57)
5 out of 5
Great proximity to city and restaurant precinct. Clean and well presented room and amenities

Posted by , from Townsville on 11 Oct. 2020

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Comment from Hotel Management

10 Nov. 2020 by GM

Hi Donna, Thank you for taking the time to share your feedback and rate your recent stay with us. We look forward to welcoming you back again in the future. Kindest regards and safe travels. Troy Scott General Manager

5 out of 5
The staff were very friendly, central location, comfy bed.

Posted by , from Annandale on 5 Oct. 2020

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Comment from Hotel Management

6 Oct. 2020 by GM

Hi Susan, Thank you for taking the time to rate your recent stay with us and for your feedback. We hope to welcome you back again in the future should you be visiting the region. Safe travels and best regards Troy Scott General Manager

4 out of 5
Great staff. Excellent location. Very enjoyable stay.

Posted by on 27 Aug. 2020

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Comment from Hotel Management

10 Sep. 2020 by GM

Thank you for taking the time to share your feedback and rate your recent stay with us. We hope to welcome you back again should you visit the region again. Kindest regards and safe travels, Troy Scott General Manager

5 out of 5
Was a great nights stay, everything was above expectations.

Posted by , from Mackay on 27 Aug. 2020

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Comment from Hotel Management

10 Sep. 2020 by GM

Thank you for taking the time to share your feedback and rate your recent stay with us. We hope to welcome you back again should you visit the region again. Kindest regards and safe travels, Troy Scott General Manager

5 out of 5
Cheerful and helpful hotel team. Hotel close proximity to restaurants, CBD and entertainment precincts.

Posted by , from Townsville on 21 Aug. 2020

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Comment from Hotel Management

10 Sep. 2020 by GM

Hi Rob, Thank you for taking the time to share your feedback and rate your recent stay with us. We hope to welcome you back again should you visit the region again. Kindest regards and safe travels, Troy Scott General Manager

5 out of 5

Posted by on 12 Aug. 2020

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Comment from Hotel Management

26 Sep. 2020 by Troy Scott

Thank you for staying with us. We appreciate your feedback!

5 out of 5
Clean and tidy. Friendly staff. Excellent location.

Posted by on 6 Aug. 2020

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Comment from Hotel Management

26 Sep. 2020 by Troy Scott

Thank you for staying with us. We appreciate your feedback.

5 out of 5
Spacious room, clean, comfortable bed and great location

Posted by on 2 Aug. 2020

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Comment from Hotel Management

5 Aug. 2020 by GM

Thank you for taking the time to share your feedback and rate your recent stay with us. We hope to welcome you back again in the future. Safe Travels and best regards Troy Scott General Manager

5 out of 5

Posted by on 27 Jul. 2020

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Comment from Hotel Management

5 Aug. 2020 by GM

Thank you for taking the time to rate your recent stay with us. We hope to welcome you back again in the future. Safe Travels and best regards Troy Scott General Manager

1 out of 5
I don’t understand why the there is no light above the tall mirror the room, I know the beds are two singles put together but you could prominently feel the split in the middle where the beds separate, most uncomfortable sleep.

Posted by , from Cairns on 22 Jul. 2020

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Comment from Hotel Management

5 Aug. 2020 by GM

Hi Stephanie, Thank you for taking the time to rate your recent stay with us and your feedback. I am sorry that you did not have a great sleep here with us. We do have mattress toppers available, a pillow menu and other room options with the true king beds rather than the zip kings. Let me know if you are back our way and i can ensure that you have a better stay next time. Safe Travels and best regards Troy Scott General Manager

About the Grand Hotel and Apartments Townsville

Location 8-10 Palmer Street, South Townsville, QLD 4810

Property Features

Grand Hotel and Apartments Townsville offers its guests an outdoor pool and a fitness center. Public spaces have WiFi and wired Internet for a fee. The luxury Grand Hotel and Apartments Townsville also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. This 4.5-star Townsville hotel is smoke free.

  • 105 guestrooms or units
  • 4 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Parking (limited spaces)

Transport

  • Airport: Townsville, QLD (TSV) (7.3 km / 4.6 mi)
  • Train station: Townsville Station (3.3 km / 2.1 mi)

Room Amenities

Grand Hotel and Apartments Townsville offers 105 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with premium digital channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Townsville hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is provided weekly.

  • Private balcony (furnished)
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Cribs (free)
  • Housekeeping (weekly)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:30 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 6:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 8:00 AM - 6:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Children under 18 years old must be accompanied by their parents or guardians.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. This property accepts credit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • One child stays free
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 18.00 and AUD 26.00 per person (approximately)
  • Fee for in-room wireless Internet: AUD 22.50 per day (rates may vary)
  • Fee for in-room wired Internet: AUD 22.50 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 22.5 per day (rates may vary)
  • Fee for wired Internet in public areas: AUD 22.5 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Townsville
  • Grand Townsville
  • Townsville Grand Hotel
  • Grand Hotel Apartments Townsville
  • Grand Apartments Townsville
  • Grand Hotel and Apartments Townsville Hotel
  • Grand Hotel and Apartments Townsville South Townsville
  • Grand Hotel and Apartments Townsville Hotel South Townsville

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.