"Was very unorganised and also charged me double and argued until I showed bank statement " More
You can enjoy TVs with digital channels, and all 105 rooms feature iPod docks, WiFi, and wired Internet. Minibars provide refreshments, and room service makes dining in an option. Nice touches to enhance your stay include designer toiletries, while premium bedding and pillow menus invite a good night's rest. Coffee/tea makers, free newspapers, and safes are also available. Weekly housekeeping is available.
Enjoy the gym and pool loungers. Additionally, you'll find WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily. There's also the convenience of limited parking.
With a stay at this 4.5-star South Townsville hotel, you'll be 1.3 km (0.8 mi) from Magnetic Island Ferry Terminal.
17 May 2022 by Dane Trezise - Front Office Manager
Good Morning Ryan, Thank you for taking the time to review your recent stay with us. We appreciate the feedback. Please reach out to myself at the hotel if your charge has not been sorted and I can arrange this personally.
15 May 2022 by Dane Trezise - Front Office Manager
Good Morning John, Thank you so much for taking the time to review your recent stay and provide such wonderful feedback. We look forward to welcoming you back again in the near future.
10 Apr. 2022 by Dane Trezise - Front Office Manager
Hi Juliette, Thank you for taking the time to review your recent stay with us and providing valuable feedback. It is unfortunate that the streets restaurants have change in recent times. A new restaurant is opening soon however that will be doing breakfast so you will have that option on your next stay.
5 Apr. 2022 by Dane Trezise - Front Office Manager
Good Morning Dana, Thank you for taking the time to review your recent stay with us. We greatly appreciate the feedback and look forward to welcoming you back again soon.
28 Mar. 2022 by Dane Trezise - Front Office Manager
Good Morning Elizabeth, Thank you for taking the time to review your recent stay with us. We appreciate it and look forward to welcoming you back in the near future.
5 Mar. 2022 by Ronny Tjhin - Assistant Front Office Manager
Good Evening Alison, Thank you so much for taking the time to review your recent stay. We appreciate this fantastic feedback and will pass this to the others. We are looking forward to welcome you back.
21 Feb. 2022 by Dane Trezise - Front Office Manager
Good Morning Simone, Thank you for taking the time to review your recent stay and provide such lovely feedback. We hope we can accommodate you again in the very near future.
9 Feb. 2022 by Dane Trezise - Front Office Manager
Good Morning Amy, Thank you so much for taking the time to provide such wonderful feedback. We highly appreciate it and look forward to welcoming you back in the near future.
31 Jan. 2022 by Dane Trezise - Front Office Manager
Good Afternoon, Thank you so much for taking the time to review your recent stay. We are greatly appreciative and hope we can accommodate you again soon.
5 Jan. 2022 by Dane Trezise - Front Office Manager
Good Morning Susan, Thank you for taking the time to review your recent stay with us. We are very appreciative that you have taken the time to provide such valuable feedback. The $250 security deposit is just our standard hold for potential extras from movies and hampers right through room protection. I have followed up in regards to the overcharge at it appears it was unfortunately human error but I am glad he was able to recognise it and fix it shortly after. I do want to apologise for this and the way your were greeted. Please know we will be following up with the staff member about your interaction. I do hope this did not spoil your Christmas day. We do hope you are able to visit us again in the near future and happy new years.
Grand Hotel and Apartments Townsville offers its guests an outdoor pool and a fitness center. Public spaces have WiFi and wired Internet for a fee. The luxury Grand Hotel and Apartments Townsville also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. This 4.5-star Townsville hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge) , High-speed internet access
Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge
Parking (limited spaces)
Grand Hotel and Apartments Townsville offers 105 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with premium digital channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is provided weekly.
For a fee, guests can enjoy cooked-to-order breakfast daily.
Room service (during limited hours) is available.
Special check-in instructions:
The front desk is open daily from 8:00 AM - 6:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The front desk at this property is open daily from 8:00 AM - 6:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Children under 18 years old must be accompanied by their parents or guardians.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.