A luxury stay in the heart of Townsville awaits you at Grand Hotel and Apartments Townsville. Within a short 5-minute stroll, you'll find Maritime Museum of Townsville and Perc Tucker Regional Gallery. Highlights at this hotel include an outdoor swimming pool and in-room balconies.
You can enjoy TVs with digital channels, and all 105 rooms feature iPod docks, WiFi, and wired Internet. Minibars provide refreshments, and room service makes dining in an option. Nice touches to enhance your stay include designer toiletries, while premium bedding and pillow menus invite a good night's rest. Coffee/tea makers, free newspapers, and safes are also available. Weekly housekeeping is available.
Enjoy the gym and pool loungers. Additionally, you'll find WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily. There's also the convenience of limited parking.
With a stay at this 4.5-star South Townsville hotel, you'll be 1.3 km (0.8 mi) from Magnetic Island Ferry Terminal.
Was very unorganised and also charged me double and argued until I showed bank statement
Posted by Ryan on 15 May 2022
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Comment from Hotel Management
17 May 2022
by Dane Trezise - Front Office Manager
Good Morning Ryan,
Thank you for taking the time to review your recent stay with us. We appreciate the feedback. Please reach out to myself at the hotel if your charge has not been sorted and I can arrange this personally.
5 out of 5
Very nice bathroom and comfortable bed.
Posted by John on 15 May 2022
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Comment from Hotel Management
15 May 2022
by Dane Trezise - Front Office Manager
Good Morning John,
Thank you so much for taking the time to review your recent stay and provide such wonderful feedback.
We look forward to welcoming you back again in the near future.
4 out of 5
Cannot believe there are no breakfast options near the hotel nothing opened !???
Posted by Juliette on 9 Apr. 2022
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Comment from Hotel Management
10 Apr. 2022
by Dane Trezise - Front Office Manager
Hi Juliette,
Thank you for taking the time to review your recent stay with us and providing valuable feedback. It is unfortunate that the streets restaurants have change in recent times.
A new restaurant is opening soon however that will be doing breakfast so you will have that option on your next stay.
5 out of 5
The location is great. The staff were freindly and helpful. The beds were good, we slept well. Alround great establishment - we will stay there agin
Posted by Dana on 3 Apr. 2022
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Comment from Hotel Management
5 Apr. 2022
by Dane Trezise - Front Office Manager
Good Morning Dana,
Thank you for taking the time to review your recent stay with us. We greatly appreciate the feedback and look forward to welcoming you back again soon.
5 out of 5
Excellent place to stay . I received a free random upgrade so I love the place
Posted by Elizabeth on 27 Mar. 2022
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Comment from Hotel Management
28 Mar. 2022
by Dane Trezise - Front Office Manager
Good Morning Elizabeth,
Thank you for taking the time to review your recent stay with us. We appreciate it and look forward to welcoming you back in the near future.
5 out of 5
The Staff was fantastic... extremely helpful.... Can't recommend this hotel highly enough
Posted by Alison on 5 Mar. 2022
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Comment from Hotel Management
5 Mar. 2022
by Ronny Tjhin - Assistant Front Office Manager
Good Evening Alison, Thank you so much for taking the time to review your recent stay. We appreciate this fantastic feedback and will pass this to the others. We are looking forward to welcome you back.
5 out of 5
Central to areas I needed. Clean and tidy. Staff friendly.
Posted by Simone on 21 Feb. 2022
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Comment from Hotel Management
21 Feb. 2022
by Dane Trezise - Front Office Manager
Good Morning Simone,
Thank you for taking the time to review your recent stay and provide such lovely feedback.
We hope we can accommodate you again in the very near future.
5 out of 5
Was an absolutely fantastic stay at Grand Hotel and Apartments. The room was clean and the staff were so friendly and the hotel is in a great location for walking to restaurants. Could not fault anything during my stay. Will definitely be back soon.
Posted by Amy on 9 Feb. 2022
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Comment from Hotel Management
9 Feb. 2022
by Dane Trezise - Front Office Manager
Good Morning Amy,
Thank you so much for taking the time to provide such wonderful feedback. We highly appreciate it and look forward to welcoming you back in the near future.
4 out of 5
Location from various shops
Posted by Ronald on 30 Jan. 2022
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Comment from Hotel Management
31 Jan. 2022
by Dane Trezise - Front Office Manager
Good Afternoon,
Thank you so much for taking the time to review your recent stay. We are greatly appreciative and hope we can accommodate you again soon.
3 out of 5
Lovely location and property. Check in was disappointing when I was ridiculed for asking about food delivery on Xmas day. Made a call and someone else advised option for a platter to be delivered. Confusion re room deposit ($250 when there is no actual minibar in the room) and charge for platter with an overcharge then refund applied.
Posted by Susan on 4 Jan. 2022
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Comment from Hotel Management
5 Jan. 2022
by Dane Trezise - Front Office Manager
Good Morning Susan,
Thank you for taking the time to review your recent stay with us. We are very appreciative that you have taken the time to provide such valuable feedback.
The $250 security deposit is just our standard hold for potential extras from movies and hampers right through room protection. I have followed up in regards to the overcharge at it appears it was unfortunately human error but I am glad he was able to recognise it and fix it shortly after.
I do want to apologise for this and the way your were greeted. Please know we will be following up with the staff member about your interaction. I do hope this did not spoil your Christmas day.
We do hope you are able to visit us again in the near future and happy new years.
Grand Hotel and Apartments Townsville offers its guests an outdoor pool and a fitness center. Public spaces have WiFi and wired Internet for a fee. The luxury Grand Hotel and Apartments Townsville also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. This 4.5-star Townsville hotel is smoke free.
105 guestrooms or units
4 levels
Poolside lounge chairs
Umbrellas for the pool
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (limited hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Newspapers in lobby (free)
Elevator
No smoking on site
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, Wired internet access (surcharge)
, High-speed internet access
Available in some public areas:
WiFi (surcharge)
, Wired internet access - surcharge
Parking
Parking (limited spaces)
Transport
Train station: Townsville Station (3.3 km / 2.1 mi)
Room Amenities
Grand Hotel and Apartments Townsville offers 105 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with premium digital channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is provided weekly.
Private balcony (furnished)
Minibar
IPod dock
In-room dining (limited hours)
Television
Digital channels
Premium channels
Movies for purchase
Coffee maker
Luxury bedding
Pillow options
Shower
Cribs (free)
Housekeeping (weekly)
Newspapers (free)
Hair dryer
Safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at 10:30 PM
Special check-in instructions:
The front desk is open daily from 8:00 AM - 6:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The front desk at this property is open daily from 8:00 AM - 6:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 10:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Children under 18 years old must be accompanied by their parents or guardians.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
No rollaway/extra beds available
One child stays free
Events/parties not allowed
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitisation practices of Safe Travels (WTTC - Global)
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities on site
Mobile key entry is not available
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 250 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between AUD 18.00 and AUD 26.00 per person (approximately)
Fee for in-room wireless Internet: AUD 22.50 per day (rates may vary)
Fee for in-room wired Internet: AUD 22.50 per day (rates may vary)
Fee for wireless Internet in public areas: AUD 22.5 per day (rates may vary)
Fee for wired Internet in public areas: AUD 22.5 per day (rates may vary)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Hotel Townsville
Grand Townsville
Townsville Grand Hotel
Grand Hotel Apartments Townsville
Grand Apartments Townsville
Grand Hotel and Apartments Townsville Hotel
Grand Hotel and Apartments Townsville South Townsville
Grand Hotel and Apartments Townsville Hotel South Townsville
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
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Frequently Asked Questions
Grand Hotel and Apartments Townsville offers free cancellation on select room rates. Check out the cancellation policy for more info.
Grand Hotel and Apartments Townsville uses enhanced cleaning measures, offers contactless check-in, and ensures social distancing. Sanitization practices of Safe Travels (WTTC - Global) are followed. There is a shield between guests and staff in the main contact areas.
Yep, but only for motorcycles.
Yep, Grand Hotel and Apartments Townsville is a short 15-minute walk from The Strand Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.
Grand Hotel and Apartments Townsville has a pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.
No, there is no waterslide at Grand Hotel and Apartments Townsville, but Strand Waterpark is a short 18-minute walk away.
You bet! With amenities like laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise Grand Hotel and Apartments Townsville is a hit with families.
Yeah, cooked-to-order breakfast is offered daily.
No, Grand Hotel and Apartments Townsville does not offer an airport shuttle service.
Check-in begins at 2:00 PM. Check-out time is 10:00 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
