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4.3 out of 5

"Good clean unit excellent location close to the strand and shops " More

By a verified traveller on Thu 30 Jul 2020

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Hotel Description

At Palm Waters Holiday Villas you'll be within just a 10-minute stroll of The Strand Beach and Jezzine Barracks. Highlights at this property include an outdoor swimming pool, and in-room kitchens and free WiFi.

Each apartment features a plasma TV, a coffee/tea maker, and a ceiling fan. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A hair dryer, an iron/ironing board, and free toiletries are also available. Limited housekeeping is available.

This pet-friendly apartment building offers free WiFi in public areas, a business center, and a garden. Other amenities include a kids' swimming pool and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 3-star North Ward property, you'll be 2.6 km (1.6 mi) from Magnetic Island Ferry Terminal.

Family Apartment, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Twin 2 Bedroom Unit

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Apartment, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Palm Waters Holiday Villas ratings based on 55 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Palm Waters Holiday Villas

Everyone (22) Couples (10) Family (24)
4 out of 5
Good clean unit excellent location close to the strand and shops

Posted by , from Gold Coast on 30 Jul. 2020

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4 out of 5
Good location. Would have been better if reception open over weekend for any issues.

Posted by on 26 Aug. 2019

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Comment from Hotel Management

28 Aug. 2019 by Mario

Reception open Saturday 8.30 till 12.30. We are always contactable by phone after hours 24/7

5 out of 5
This property is definitely a little gem, we will sure to book here again, a very convenient grocer nearby, really good value, couldn't fault the place, nice and spacious, bathroom was A++ I marked the communication as neutral as I only spoke to reception the day before on the phone only, but had no need to see them during our stay.

Posted by on 14 Apr. 2019

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4 out of 5
Quiet location. Plenty of parking. WiFi kept dropping out and was too slow!

Posted by on 27 Dec. 2018

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4 out of 5

Great Value Stay

Pros: Staff very helpful and friendly
Sizeable apartment with all necessities provided. Convenient location close to the Strand and fantastic value for money

Posted by on 19 Aug. 2018

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Comment from Hotel Management

19 Sep. 2018 by Mario

Thanks for the feedback positive.. mario

4 out of 5

Ideal location to strand amenities

Arriving after dark found place well prepared ideal for the family good parking facility very clean and functional most adequate facilities

Posted by on 14 May 2018

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5 out of 5

Friendly staff, well priced and comfortable

Overall enjoyable stay there with easygoing friendly staff and suitably comfortable room and amenities

Posted by , from townsville, queensland Australia on 25 Nov. 2017

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3 out of 5

Easy access to most facilities however you

Pros: Basic but clean
Cons: Where rubbish is put could be improved next to swimming pool not nice
Location: Lots to do and see not far from sea
Good area to most facilities however you do need a car

Posted by , from Scotland on 5 May 2017

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4 out of 5

Lovely comfortable stay

Great overal experience. Was a nice homely comfortable apartment, after getting away from cyclone Debbie in airlie beach !! Thank you :)

Posted by , from Airlie Beach on 6 Apr. 2017

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4 out of 5

Nice hotel close to most things and nice quiet are

Pros: Handy to everything and plenty of room.
Cons: No shampoo or shower gel.
Location: Close to the Strand and shops
Fans were not very good made a nose and looked as though they would fall if you turned them on high, blinds had water stains and curtains were missing in front room, otherwise very clean .

Posted by , from Newcastle on 29 Jun. 2016

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Property Features

Palm Waters Holiday Villas offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. There's an onsite business center. Tour/ticket assistance, barbecue grills, and a garden are also featured at Palm Waters Holiday Villas. Self parking is free. This 3-star Townsville apartment is smoke free.

  • 1 floor
  • 30 guestrooms or units
  • 3 buildings
  • Business facilities
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Train station: Townsville Station (4.4 km / 2.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Palm Waters Holiday Villas offers 30 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 3-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. This Townsville apartment provides complimentary wireless Internet access. Plasma televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Separate bedroom
  • Plasma television
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (limited)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Nearby Activities

An outdoor pool and a children's pool are on site.

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Minimum check-in age is: 18
  • Check-in time ends at 4 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 2:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 4 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 2:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 4 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 9:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 20.0 per day.

Pet Policy

  • Pets: AUD 50 per pet, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, and American Express. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 50 per pet, per night
  • Rollaway bed fee: AUD 20.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palm Waters Holiday Villas Apartment North Ward
  • Palm Waters Holiday Villas Apartment
  • Palm Waters Holiday Villas North Ward
  • Palm Waters Holiday Villas
  • Palm Waters Holiday North Ward
  • Palm Waters Holiday Villas Apartment
  • Palm Waters Holiday Villas North Ward
  • Palm Waters Holiday Villas Apartment North Ward

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.