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4.6 out of 5

"Received a lovely warm and friendly welcome from Denise, whose bubbly demeanour continued throughout the stay, which exceeded expectation in size, cle ... " More

By a verified traveller on Wed 16 Jun 2021

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Hotel Description

At Castle Crest Motel you'll be within just a 10-minute stroll of Jezzine Barracks and The Strand Beach. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

Flat-screen TVs, coffee/tea makers, and hair dryers are featured in all 26 rooms. Microwaves and room service make in-room dining convenient. Desks and free toiletries are also available.

This business-friendly motel offers free WiFi in public areas, a garden, and barbecue grills. Added amenities include laundry facilities and luggage storage. Each morning cooked-to-order breakfast is available. There's also the convenience of free self parking.

With a stay at this 3-star North Ward motel, you'll be 3.1 km (1.9 mi) from Magnetic Island Ferry Terminal.

Motel Queen Upstairs

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$126* Per night/room 27 Jan. - 28 Jan.

Family Room, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Twin

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Family

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Self Contained Twin

Bed Count 1 King Bed Maximum Occupancy 3 Max

Castle Crest Motel ratings based on 31 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Castle Crest Motel

Everyone (25) Couples (3) Family (3)
5 out of 5
Received a lovely warm and friendly welcome from Denise, whose bubbly demeanour continued throughout the stay, which exceeded expectation in size, cleanliness and facilities in the room. Also, a great location close to the Strand and to access routes to and from city.

Posted by on 16 Jun. 2021

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5 out of 5

Posted by on 1 Apr. 2021

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5 out of 5

Posted by on 31 Oct. 2020

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5 out of 5
Clean place for a family stay.Friendly staff.Highly recommend.

Posted by , from Brisbane on 1 Oct. 2020

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4 out of 5
The rooms are of a good size and well designed. Everything one needs for a comfy stay.

Posted by on 17 Jul. 2019

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4 out of 5
Great host and the property is very well presented.

Posted by on 13 May 2019

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5 out of 5
Castle crest was very modern and clean very friendly

Posted by on 6 May 2019

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5 out of 5
Had a fantastic stay. Will stay here next time we are up. Have no bad things to say. The owners made it even more better and relaxing.

Posted by on 21 Apr. 2019

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4 out of 5
Lovely rooms for a motel. Slightly expensive. Quiet area and hotel. Fire alarm issue caused inconvenience but management friendly throughout.

Posted by , from Townsville on 15 Jan. 2019

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5 out of 5

Posted by on 31 Dec. 2018

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Property Features

Castle Crest Motel offers its guests an outdoor pool, barbecue grills, and a garden. WiFi is free in public spaces. The business-friendly Castle Crest Motel also features laundry facilities and room service (during limited hours). Self parking is free. Smoking is allowed in designated areas at this 3-star Townsville motel.

  • 26 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Garden
  • BBQ grill(s)
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Townsville Station (4.5 km / 2.8 mi)
  • Parking: Free self parking

Room Amenities

Castle Crest Motel offers 26 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries. This Townsville motel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 8 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

The front desk at this property is open daily from 8 AM - 8 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa and Mastercard. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Hotel Names

  • Castle Crest Motel North Ward
  • Castle Crest North Ward
  • Castle Crest
  • Castle Crest Motel Motel
  • Castle Crest Motel North Ward
  • Castle Crest Motel Motel North Ward
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.