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4.0 out of 5

"I liked the facilities in the room like the kitchem, dryer and washing machine and that fact that we were able to park our car downstairs in a secure ... " More

By a verified traveller on Tue 05 Jan 2021

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Hotel Description

Townsville Southbank Apartments puts you in the heart of Townsville, connected to the convention center and within a 20-minute stroll of Queensland Country Bank Stadium and Castle Hill. Highlights at this hotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

All 15 rooms feature flat-screen TVs with digital channels, and you can enjoy free WiFi, 2 bathrooms, and balconies or patios. Kitchens come with refrigerators, stovetops, and dishwashers, making in-room dining convenient. DVD players, coffee/tea makers, and ceiling fans are also available. Weekly housekeeping is available.

This business-friendly hotel offers free WiFi in public areas. Buffet breakfast is available daily between 6:00 AM and 9:00 AM. There's also the convenience of free self parking.

Places within a 30-minute walk of this 4-star South Townsville hotel include Magnetic Island Ferry Terminal and Strand Park.

Apartment, 2 Bedrooms (Two Queen Beds)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Apartment, 2 Bedrooms (One Queen and Two Singles)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Townsville Southbank Apartments ratings based on 100 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Townsville Southbank Apartments

Everyone (43) Couples (3) Family (54)
4 out of 5
I liked the facilities in the room like the kitchem, dryer and washing machine and that fact that we were able to park our car downstairs in a secure location. The room was very spacious and we had a great view of Castle Hill from our room. The only negative comment I have is about the breakfast menu (room service) the food arrived cold and didnt taste good.

Posted by , from Brisbane on 5 Jan. 2021

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4 out of 5

Posted by on 26 Dec. 2020

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Comment from Hotel Management

28 Dec. 2020 by Rydges Management

Thank you for taking the time to review and score your recent stay. We appreciate your time and feedback. Kind Regards,

2 out of 5
The unit was not available and we were not notified until we arrived. We did have alternative accommodation provided but it would have been nice to have been told

Posted by on 5 Oct. 2020

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Comment from Hotel Management

6 Oct. 2020 by Rydges Management

Thank you for your valuable feedback, we're sorry to hear we let you down - thanks for letting us know!

2 out of 5

Posted by on 27 Sep. 2020

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Comment from Hotel Management

6 Oct. 2020 by Rydges Management

We're sorry to hear you were unhappy, thanks for letting us know.

5 out of 5

Posted by on 12 Aug. 2020

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Comment from Hotel Management

6 Oct. 2020 by Rydges Management

Thanks for your review

5 out of 5
The property was great.. But not fully cleaned since the last client. That was a little disappointing.

Posted by , from Townsville on 15 Jun. 2019

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5 out of 5
Great unit with everything you could wish for. Spacious, plenty of family room, great balcony and pool area.

Posted by on 29 Apr. 2019

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Comment from Hotel Management

9 May 2019 by Rydges Team

Thank you so much for the great feedback! We are so delighted to hear your stay was pleasant and comfortable.

3 out of 5

Posted by on 3 Apr. 2019

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Comment from Hotel Management

4 Apr. 2019 by Rydges Team

Thanks for your review, we appreciate your time.

3 out of 5

Location is excellent

Pros: Living room was spacious and kitchen well equipped. Balcony was large and inviting.
Cons: Furniture uncomfortable, wifi non existent in living room, only works in bedrooms. Would be nice to have blinds that fit in the bedrooms and lamps.
Location: Lots of restaurants on Palmer Street and grocery stores and bottle shops nearby. The Strand is an easy walk. Apartment is in a nice quiet area.
Location is excellent, apartment is quite nice and spacious. There are ants in the couch and in the bathrooms and they bite. There are no lamps in the apartment only bright overhead lights. Would be so much nicer if lamps were in the bedrooms and living room. Housekeeping takes out garbage daily and makes beds only. After 5 nights we asked to have towels replaced. We were here for 8 nights.

Posted by on 28 Mar. 2018

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5 out of 5
Absolutely enjoyed our stay,wish I had of booked for longer .I could live there permanently. Close to everything we needed.

Posted by , from Bowen on 26 Dec. 2017

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About the Townsville Southbank Apartments

Location 19 Mcillwaraith Street, South Townsville, QLD 4810

Property Features

Townsville Southbank Apartments offers its guests an outdoor pool and complimentary use of a nearby fitness facility. Public spaces have free WiFi. Free self parking is available. This 4-star Townsville hotel is smoke free.

  • 15 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Townsville, QLD (TSV) (7.3 km / 4.5 mi)
  • Train station: Townsville Station (2.8 km / 1.8 mi)
  • Parking: Free self parking

Room Amenities

Townsville Southbank Apartments offers 15 accommodations with washers/dryers and DVD players. Rooms open to balconies or patios. 40-inch flat-screen televisions come with digital channels. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, cookware/dishes/utensils, and dishwashers. Bathrooms include complimentary toiletries and hair dryers. This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room kitchen
  • 2 bathrooms
  • Washer and dryer
  • Private balcony or patio
  • Flat-screen television
  • Digital channels
  • DVD player
  • Refrigerator (full size)
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Cribs (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 9:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

There is no front desk at this property. The check-in location differs from the property location. To check in, go to Rydges Townsville - 23 Palmer Street, Townsville QLD 4810 Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

Check-in for this hotel is based at The Rydges Southbank Townsville Hotel, located at 23 Palmer Street, South Townsville, Queensland, 4810.

This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Rydges Townsville - 23 Palmer Street, Townsville QLD 4810
Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 30.00 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Individually-wrapped food options are available through room service. Enhanced food service safety measures are in place.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Number of children who can stay for free – 3
  • Debit cards not accepted
  • Private entrance
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 25 for adults and AUD 15 for children (approximately)
  • Crib (infant bed) fee: AUD 30.00 per stay
  • Credit card charges are subject to a surcharge of 1.18 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Townsville Southbank Apartments
  • Townsville Southbank
  • Hotel Townsville Southbank Apartments South Townsville
  • South Townsville Townsville Southbank Apartments Hotel
  • Hotel Townsville Southbank Apartments
  • Townsville Southbank Apartments South Townsville
  • Southbank Apartments
  • Southbank
  • Townsville Southbank Apartments Hotel
  • Townsville Southbank Apartments South Townsville
  • Townsville Southbank Apartments Hotel South Townsville
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.