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4.4 out of 5

"Clean and fresh looking rooms. Staff were friendly and informative as we arrived outside of office hours. Hotel was close to Strand and restaurants ... " More

By a verified traveller on Sat 02 Jan 2021

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Hotel Description

A luxury stay in Townsville awaits you at Quest Townsville on Eyre. Within a 20-minute stroll, you'll find Strand Park and Castle Hill. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.

LED TVs with digital channels are featured in all 85 soundproofed rooms, and you can enjoy coffee/tea makers, free bottled water, and safes. Refrigerators, microwaves, and stovetops make in-room dining convenient. Phones, irons/ironing boards, and desks are also available.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and a business center. Other amenities include laundry facilities, a free grocery shopping service, and a garden. Cooked-to-order breakfast is available daily between 6:00 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle.

Places within a 15-minute drive of this 4.5-star North Ward hotel include Magnetic Island Ferry Terminal and Cluden Racecourse.

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, 3 Bedrooms

Bed Count 7 Twin Beds Maximum Occupancy 7 Max

Standard Studio (Studio Apartment)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium 1 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Quest Townsville on Eyre ratings based on 65 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Townsville on Eyre

Everyone (47) Couples (7) Family (9)
1 out of 5
Room was mediocre bed was a disgrace

Posted by on 27 May 2021

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Comment from Hotel Management

31 May 2021 by Quest Team

Dear Traveler, Thank you for your feedback. It is disappointing to read you were unhappy with your experience with us here at Quest. Your feedback has been passed on to the housekeeping team for further review. Thank you,

5 out of 5

Posted by on 4 Jan. 2021

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Comment from Hotel Management

6 Jan. 2021 by Jason

Dear Traveler Thank you for your recent review of Quest Townsville on Eyre. We appreciate your 5 stars and wish you the best for the New Year. Best regards Jason Yule Property Manager

5 out of 5
Clean and fresh looking rooms. Staff were friendly and informative as we arrived outside of office hours. Hotel was close to Strand and restaurants and was a pleasant place to stay.

Posted by on 2 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by Jason

Dear Rob Thank you for your recent positive review of Quest Townsville on Eyre. We appreciate your time taken to review the property and hope you enjoyed your visit to the city. We do hope to welcome you back when next you visit Townsville. Best regards Jason Yule Property Manager

5 out of 5
This hotel is a clean and very modern place to stay. It’s location is second to none being an easy walk to the beautiful Townsville Strand. Great size rooms with modern cooling facilities. The hotel also boasts a pool and bbq facilities as well. We really enjoyed our stay here.

Posted by on 18 Dec. 2020

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Comment from Hotel Management

22 Dec. 2020 by Jason

Dear Traveler Thank you for your recent 5-star review of Quest Townsville on Eyre. We appreciate your kind words and hope you enjoyed your visit to the city. Best wishes for the upcoming festive season and we hope to welcome you back in 2021. Best regards Jason Yule Property Manager

5 out of 5
Very welcoming and friendly receptionist. Check in was easy and uch earlier than other places,

Posted by , from Townsville on 13 Dec. 2020

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Comment from Hotel Management

22 Dec. 2020 by Jason

Dear Jen Thank you for your recent positive review of Quest Townsville on Eyre. We appreciate your review and kind words and hope to welcome you back in 2021. Best regards Jason Yule Property Manager

3 out of 5

Posted by on 22 Nov. 2020

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Comment from Hotel Management

30 Nov. 2020 by Jason

Dear Traveler Thank you for your recent review of Quest Townsville on Eyre. We appreciate your review and hope you enjoyed Townsville. Kind regards Jason Yule Property Manager

5 out of 5
Clean, spacious and practical accommodation in a convenient location.

Posted by on 9 Aug. 2020

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Comment from Hotel Management

18 Aug. 2020 by Jason

Dear Traveler Thank you for your recent positive review of Quest Townsville on Eyre. We appreciate your review and hope you enjoyed your visit to Townsville. Hoping to welcome you back when next you travel to the city. Best regards Jason Yule Property Manager

5 out of 5
Great service. Lady in reception (Tammy?) was very helpful. Checking in was hassle free which is a blessing after a 9hr drive. And the apartment was very clean which always helps as well!

Posted by on 2 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by Jason

Dear Traveler Thank you for your recent positive review of Quest Townsville on Eyre. We appreciate your review and do hope you enjoyed your Townsville visit. Best regards Jason Yule Property Manager

5 out of 5

Posted by on 7 Oct. 2019

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Comment from Hotel Management

9 Oct. 2019 by Jason

Dear Traveler Thank you for your recent positive review of Quest Townsville on Eyre. We do hope you enjoyed your visit to the city and hope to welcome you back when next you visit. Kind regards Jason Yule Property Manager

4 out of 5

Posted by on 13 Aug. 2019

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Comment from Hotel Management

15 Aug. 2019 by Jason

Dear Traveler Thank you for your recent review of Quest Townsville on Eyre. We do appreciate your review and the team do hope to welcome you back when next you visit the city. Kind Regards Jason Yule Property Manager

Property Features

Quest Townsville on Eyre offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 872 square feet (81 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. The luxury Quest Townsville on Eyre also features barbecue grills, a garden, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Townsville hotel is smoke free.

  • 85 guestrooms or units
  • 3 levels
  • 2 buildings
  • 872 sq ft of conference space
  • 81 sq m of conference space
  • Built in 2014
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • Garden
  • BBQ grill(s)
  • Newspapers for purchase
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Townsville, QLD (TSV) (6.2 km / 3.8 mi)
  • Train station: Townsville Station (3 km / 1.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Townsville on Eyre offers 85 air-conditioned accommodations with safes and complimentary bottled water. 42-inch LED televisions come with digital channels. Refrigerators, microwaves, and coffee/tea makers are provided. This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • LED television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 25 per person (approximately)
  • Airport shuttle fee: AUD 15 per person (one-way)
  • Self parking fee: AUD 10 per night
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Townsville Eyre Apartment
  • Quest Eyre Apartment
  • Quest Townsville Eyre
  • Quest Eyre
  • Quest Townsville on Eyre
  • Quest Townsville on Eyre Hotel
  • Quest Townsville on Eyre North Ward
  • Quest Townsville on Eyre Hotel North Ward

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.