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Hotel Description

A family-friendly stay in Townsville awaits you at Mercure Townsville. You'll be within a 20-minute walk of Townsville Museum and Historical Society and 2.2 km (1.4 mi) from Castle Hill. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

Flat-screen TVs with satellite channels are featured in all 162 rooms, and you can enjoy free WiFi, coffee/tea makers, and safes. Nice touches to enhance your stay include free toiletries and premium bedding. 24-hour room service, hair dryers, and phones are also available.

The restaurant, Celsius Restaurant, is open for breakfast, lunch, and dinner. The hotel's own poolside bar and lounge bar are nice places to enjoy a drink. Enjoy access to 2 outdoor tennis courts along with a kids' swimming pool and pool loungers. 7320 square feet (680 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free RV/bus/truck parking.

With a stay at this 3.5-star Currajong hotel, you'll be 2.3 km (1.4 mi) from National Trust Heritage Centre and 2.8 km (1.7 mi) from Mater Hospital Pimlico.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$115* Per night/room 10 Oct. - 11 Oct.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Townsville ratings based on 697 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Townsville

Everyone (371) Couples (195) Business (2) Family (134)
4 out of 5
No noisy neighbours.

Posted by on 21 Aug. 2021

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4 out of 5
Clean and Handy to where I wanted to go. I wish they encouraged recycling. I couldn't find a recycle bin anywhere

Posted by on 19 Aug. 2021

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2 out of 5
Bar service and food was very poor.

Posted by on 4 Jun. 2021

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Comment from Hotel Management

8 Jun. 2021 by Daniel - General Manager

I am sorry to hear that - please let us kmow more details if you are able to.

4 out of 5

Posted by on 29 May 2021

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Comment from Hotel Management

9 Jun. 2021 by Daniel - General Manager

Thank you very much for sharing this feedback after your stay.

1 out of 5

Posted by on 26 May 2021

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Comment from Hotel Management

8 Jun. 2021 by Daniel - General Manager

I am sorry to hear that you didn't enjoy your stay - please feel free to let us know some more details if you have the time?

4 out of 5

Posted by on 30 Apr. 2021

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Comment from Hotel Management

21 May 2021 by Daniel - General Manager

Thanks so much anonymous

4 out of 5
Nice motel

Posted by on 24 Apr. 2021

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Comment from Hotel Management

21 May 2021 by Daniel - General Manager

Thank you

5 out of 5

Posted by on 12 Apr. 2021

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Comment from Hotel Management

23 Apr. 2021 by Nikola

Dear Guest, We very much appreciate your review regarding your stay at the Mercure Townsville as it is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Guest Service Manager

5 out of 5
Staff were very friendly the public areas were well maintained

Posted by on 8 Apr. 2021

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Comment from Hotel Management

21 May 2021 by Daniel - General Manager

That is lovely to hear, thank you

4 out of 5
Nice hotel and reasonably priced. Nice pool bar and pool area and very friendly staff. The pool was hot as a bath and could do with a shade over it in the summer. Plumbing pipes in the wall must be old as the noise from the shower next door was as if it was in our room. Maybe not all rooms are like this.

Posted by on 27 Mar. 2021

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Comment from Hotel Management

21 May 2021 by Daniel - General Manager

Thank you for sharing this feedback with us; the pool temp is certainly a challenge on warmer days and we are looking at ways of better controlling this.

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure Townsville offers its guests an outdoor pool, outdoor tennis courts, and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 7320 square feet (680 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Mercure Townsville. Self parking is free. This 3.5-star Townsville hotel is smoke free.

  • 162 guestrooms or units
  • 2 levels
  • 7320 sq ft of conference space
  • 680 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Townsville Station (3.6 km / 2.3 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Mercure Townsville offers 162 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Celsius Restaurant - This poolside restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 27 per person (approximately)
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Townsville
  • Mercure Townsville
  • Townsville Mercure
  • Accor Hotel Townsville
  • Mercure Townsville Hotel Townsville
  • Mercure Townsville Hotel
  • Mercure Townsville Hotel
  • Mercure Townsville Currajong
  • Mercure Townsville Hotel Currajong

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.