"Air conditioner made a noise all night and dripped water onto the floor and bedside table. The carpet was soaked from this as was the bedside table. S
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A family-friendly stay in Townsville awaits you at Mercure Townsville. You'll be within a 20-minute walk of Townsville Museum and Historical Society and 2.2 km (1.4 mi) from Castle Hill. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.
The restaurant, Celsius Restaurant, is open for breakfast, lunch, and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy access to 2 outdoor tennis courts along with a kids' swimming pool and pool loungers. 7320 square feet (680 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free RV/bus/truck parking.
With a stay at this 3.5-star Currajong hotel, you'll be 2.3 km (1.4 mi) from National Trust Heritage Centre and 2.8 km (1.7 mi) from Mater Hospital Pimlico.
Air conditioner made a noise all night and dripped water onto the floor and bedside table. The carpet was soaked from this as was the bedside table. Sometimes it would drip onto my face. Didn’t get much sleep.
Posted by Belinda on 7 Aug. 2022
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4 out of 5
Room was clean and tidy. A bit on the small side and over priced.
Posted by Yvonne on 11 Jul. 2022
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4 out of 5
We booked the Mercure as this chain is usually reliable for good quality accommodation but we’re quite disappointed. The grounds are nice but the rooms were very basic - more the level of a basic motor lodge than a resort. The rooms were tired and not especially clean, with cobwebs under tables and peeling paint and a bathroom door that has clearly been kicked and hastily patched. Very few power outlets and all in places requiring gymnastics to reach. Not the worst place I’ve stayed but not high quality that I would expect from the advertising. Staff were friendly and helpful and there are shops and fast food located nearby.
Wouldn’t stay here again, for the price there are nicer places nearby.
Posted by Lauren on 13 Jun. 2022
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Comment from Hotel Management
6 Jul. 2022
by Daniel - General Manager
Thank you for sharing your thoughts Lauren, I am sorry that your stay fell short of expectations. We are looking forward to beginning a property refurbishment later this year and hope that this will provide a more enjoyable stay in the future.
4 out of 5
Nice place to stay
Posted by Mark on 13 Jun. 2022
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Comment from Hotel Management
6 Jul. 2022
by Daniel - General Manager
Great to hear, thank you Mark
4 out of 5
It was nice clean and neat , would have been great if there was a sports bar to sit in and watch and bet on sports and horses then I would have been in heaven
Posted by David on 8 May 2022
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Comment from Hotel Management
9 May 2022
by Daniel - General Manager
Thanks for the feedback David - what a great thought the sports bar is, although it might affect my productivity as well! We hope to see you again soon.
4 out of 5
Posted by Sandra on 11 Apr. 2022
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4 out of 5
Rooms need to be updated, bathrooms are not practical to use.
Posted by Glynis on 28 Mar. 2022
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Comment from Hotel Management
4 May 2022
by Daniel - General Manager
Thank you for sharing your thoughts, I hope your stay was otherwise enjoyable.
5 out of 5
Lovely staff n definitely a nice place to stay
Posted by Kerrie on 14 Mar. 2022
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Comment from Hotel Management
4 May 2022
by Daniel - General Manager
Thank you so much for taking the time to share this, Kerrie. Glad to hear you enjoyed the friendly service and we hope to see you again soon at Mercure Townsville
4 out of 5
The position downstairs near the garden met the requirements asked for when booking. We went for the superior room with a king bed. However, it appeared that the bigger bed was in a room built for a double bed with little room on the sides to get around or in. There were no seats other than the desk chair or bed. Needed to be a bigger bedroom. Bathroom was recently refurbished and looked good. Air con worked a treat in this heat and we enjoyed a sleep in. Thanks.
Mercure Townsville offers its guests a children's pool, outdoor tennis courts, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 7320 square feet (680 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Mercure Townsville. Self parking is free. This 3.5-star Townsville hotel is smoke free.
162 guestrooms or units
2 levels
7320 sq ft of conference space
680 sq m of conference space
Childcare (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Charging station for electric cars
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Outdoor picnic space
Newspapers in lobby (free)
Television in lobby
Bellhop
No smoking on site
Bar or lounge
Bar by the pool
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Children's pool
Free WiFi
Outdoor tennis courts - 2
Laundry facilities
Babysitting or childcare (surcharge)
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free RV, bus, truck parking
Transport
Train station: Townsville Station (3.6 km / 2.3 mi)
Parking: Free self parking and RV/bus/truck parking
Room Amenities
Mercure Townsville offers 162 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
In-room dining (24 hours)
Flat-screen television
Satellite channels
Movies for purchase
Coffee maker
Luxury bedding
Shower
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Celsius Restaurant - This poolside restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Late night fare is available from 24-hour room service.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
No rollaway/extra beds available
No lifts
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 2
Debit cards
Staffed front desk
Smoke detector
LGBTQIA friendly
Children stay free: Maximum age 12
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available through room service
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: AUD 27 per person (approximately)
Credit card charges are subject to a surcharge
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Mercure Hotel Townsville
Mercure Townsville
Townsville Mercure
Accor Hotel Townsville
Mercure Townsville Hotel Townsville
Mercure Townsville Hotel
Mercure Townsville Hotel
Mercure Townsville Currajong
Mercure Townsville Hotel Currajong
You should know
Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Mercure Townsville offers free cancellation on select room rates. Check out the cancellation policy for more info.
Mercure Townsville uses enhanced cleaning measures, and ensures social distancing. There is a shield between guests and staff in the main contact areas and contactless room service is available.
Yep, Mercure Townsville has a free self car park and free RV/bus/truck parking.
The closest beach to Mercure Townsville is The Strand Beach (4 km).
Mercure Townsville has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.
Al fresco dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Mercure Townsville.
You bet! With amenities like a children's pool and kids' meals, as well as free infant beds in the guestrooms, it's no surprise Mercure Townsville is a hit with families.
You bet, cooked-to-order brekkie is offered on weekdays between 6:00 AM and 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
No, Mercure Townsville does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.
Check-in begins at 2:00 PM. Check-out time is 11 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
