4.4 out of 5

"Professional and well laid out business oriented hotel with a tropical feel. Reasonable value but they join you to the email assault whether you as ... " More

By a verified traveller on Sun 26 Aug 2018

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Hotel Description

A family-friendly stay in Currajong awaits you at Mercure Townsville. You'll be within a 20-minute walk of Townsville Museum and Historical Society and 2.4 km (1.5 mi) from National Trust Heritage Centre. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy flat-screen TVs with satellite channels, and all 162 rooms feature free WiFi, coffee/tea makers, and safes. You'll find nice touches like free toiletries and premium bedding to enhance your stay. 24-hour room service, hairdryers, and irons/ironing boards are also available.

The restaurant, Celsius Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy access to 2 outdoor tennis courts along with a kids' swimming pool and pool loungers. 7320 square feet (680 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Other amenities include free WiFi in public areas, a snack bar/deli, and coffee/tea in a common area. Buffet breakfast is available daily between 6 AM and 10 AM. There's also the convenience of free RV/bus/truck parking.

With a stay at this 3.5-star Currajong hotel, you'll be 6.5 km (4.1 mi) from Magnetic Island Ferry Terminal.

Superior Room King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$134 per night

Superior Room 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room 1 Queen 1 Single Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Mercure Townsville ratings based on 657 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Townsville

Everyone (348) Business (2) Couples (190) Family (117)
5 out of 5
The location is great, very friendly staff at reception. Room was good, would stay again.

Posted by , from Thursday Island on 17 Mar. 2019

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3 out of 5
My room was comfortable and clean. I have two recommendations. The area for making Tea/coffee is very dark, making it difficult even in the daytime. The coffee and sugar in the sachets had obviously not been changed and were quite solid. After a long trip the cup of tea/coffee on arrival is very welcome.It was disappointing to find it difficult to make.

Posted by on 25 Feb. 2019

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Comment from Hotel Management

1 Mar. 2019 by Nikola

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive and also constructive feedback. Thank you for sharing your thoughts on the tea & coffee area in the rooms. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

5 out of 5

Posted by on 31 Jan. 2019

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Comment from Hotel Management

9 Feb. 2019 by Nikola

Dear Guest, We very much appreciate your review regarding your stay at the Mercure Townsville as it is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

4 out of 5
A particular excellent service from food and drinks supervisor "Vauno" on Friday 25/01/2019

Posted by on 26 Jan. 2019

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Comment from Hotel Management

9 Feb. 2019 by Nikola

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team but most certainly to Siobhan as well. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nikola Murphy Rooms Division Manager

3 out of 5

Posted by on 24 Jan. 2019

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Comment from Hotel Management

9 Feb. 2019 by Nikola

Dear Guest, We very much appreciate your review regarding your stay at the Mercure Townsville as it is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

3 out of 5

Posted by on 21 Jan. 2019

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Comment from Hotel Management

9 Feb. 2019 by Nikola

Dear Guest, We very much appreciate your review regarding your stay at the Mercure Townsville as it is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

3 out of 5

Posted by on 20 Jan. 2019

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Comment from Hotel Management

9 Feb. 2019 by Nikola

Dear Guest, We very much appreciate your review regarding your stay at the Mercure Townsville as it is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

3 out of 5
Good hotel. Very cute and welcoming. Shame the lights didn't work in the actual room and the bathroom.

Posted by on 29 Dec. 2018

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Comment from Hotel Management

16 Jan. 2019 by Nikola

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Our rooms are unfortunately still on the old system of having a master switch which can be very confusing. I am very sorry this was an issue when you stayed but it is certainly something for future we will be changing in our rooms. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

5 out of 5
Excellent hotel, clean, comfortable and staff plesant and helpful. Would definitely stay again.

Posted by on 15 Dec. 2018

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Comment from Hotel Management

16 Jan. 2019 by Nikola

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had a comfortable stay at our hotel. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

4 out of 5
Room had been renovated which was good but shower water pressure was extremely poor, basically a dribble. Also the fridge door was on the wrong side making it difficult to get in to due to furniture being in front of it. Curtains could be darker as they let a lot of light in at night with lights on outside all night.

Posted by , from Gold Coast on 25 Nov. 2018

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Comment from Hotel Management

15 Dec. 2018 by Nikola

Dear Robbie, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive and constructive feedback. I will be sure to share your comments with our team. We appreciate your thoughts on the room and the issues you found and have had both our maintenance and housekeeping managers look into this further. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

Property Features

Mercure Townsville offers its guests an outdoor pool, outdoor tennis courts, and a kid's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 7320 square feet (680 square metres) and includes conference centres. Tour or ticket assistance, multilingual staff, and a garden are also featured at the family-friendly Mercure Townsville. Self parking is free. This 3.5-star Currajong hotel is smoke free.

  • 162 guestrooms or units
  • 2 levels
  • 7320 sq ft of conference space
  • 680 sq. m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Townsville, QLD (TSV) (3.2 km / 2 mi)
  • Train station: Townsville Station (3.9 km / 2.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Mercure Townsville offers 162 forms of air-conditioned accommodation with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Currajong hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Celsius Restaurant – This poolside restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Late-night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 27 for adults and AUD 0 for children (approximately)
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Townsville Hotel
  • Mercure Townsville
  • Mercure Hotel Townsville
  • Mercure Townsville Hotel Townsville
  • Accor Hotel Townsville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.