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Oaks Townsville Metropole Hotel

4.5-star property
81 Palmer Street, South Townsville, QLD 1800 796 370
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4.4 out of 5
Excellent!
See all 776 wotif Reviews

"Clean comfy and beautiful view! Would have liked to have had some form of restaurant or bar, but still it was close to other bars and restaurants. Gre ... " More

By a verified traveller on Sat 21 Oct 2023

Points Of Interest

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Hotel Description

A luxury stay in Townsville awaits you at Oaks Townsville Metropole Hotel. Within a 5-minute stroll you'll find Maritime Museum of Townsville and Perc Tucker Regional Gallery within a 15-minute walk. Highlights at this aparthotel include a restaurant, an outdoor swimming pool, and in-room kitchenettes.

You can enjoy a TV with cable channels, and each apartment features a washer/dryer, free WiFi, and free wired internet. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop. A balcony, a DVD player, and a hair dryer are also available.

The bistro, Metropole Hotel, serves local and international cuisine and is open for lunch and dinner. Other amenities include free WiFi in public areas, a gym, and laundry facilities. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4.5-star South Townsville aparthotel include Museum of Tropical Queensland and Cultural Centre Townsville.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$189* Per night/room 21 Apr. - 22 Apr.

Two Bedroom Dual Key

Bed Count 2 King Beds Maximum Occupancy 4 Max

Holiday Special, City Scape Studio (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mt Stuart Studio Breakfast for 1 Guest

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mt Stuart Studio (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 2 Max

City Studio Breakfast for 1 Guest

Bed Count 1 King Bed Maximum Occupancy 2 Max

Oaks Townsville Metropole Hotel ratings based on 776 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Oaks Townsville Metropole Hotel

Everyone (443) Couples (251) Business (2) Family (69)
5 out of 5
Clean comfy and beautiful view! Would have liked to have had some form of restaurant or bar, but still it was close to other bars and restaurants. Great , will be back

Posted by on 21 Oct. 2023

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Comment from Hotel Management

8 Nov. 2023 by Oaks Metropole Team

Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and look forward to seeing you again soon.Kind regards

5 out of 5

Posted by on 14 Sep. 2023

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Comment from Hotel Management

27 Sep. 2023 by Oaks Metropole Team

Thank you for your wonderful review, we are pleased you enjoyed your stay.Kind regards

4 out of 5
A bit away from the city.

Posted by on 27 Aug. 2023

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Comment from Hotel Management

12 Sep. 2023 by Oaks Metropole Team

Thank you for taking the time to review our hotel.Kind regards

3 out of 5
Needs a revamp fittings looking tired.

Posted by on 1 Aug. 2023

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Comment from Hotel Management

21 Aug. 2023 by Oaks Metropole Team

Thank you for your review of our property.Kind regards

1 out of 5
We paid top dollar and were rewarded with zero view (apart from the beercans in the gutter on the adjacent building)

Posted by on 27 Jun. 2023

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3 out of 5

Posted by on 11 May 2023

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Comment from Hotel Management

15 May 2023 by Oaks Metropole Team

Thank you for taking the time to review our hotelKind regards

4 out of 5
It would be great if all pay tv channels were available

Posted by on 10 May 2023

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Comment from Hotel Management

15 May 2023 by Oaks Metropole Team

Thank you for taking the time to review our hotelKind regards

5 out of 5
This property was a pleasant surprise. It's right on the harbour within walking distance of lots of restaurants and a grocery. Super quiet, and the bed was very comfortable. I had a wonderful nights sleep.

Posted by on 28 Mar. 2023

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Comment from Hotel Management

17 Apr. 2023 by Oaks Townsville Metropole Hotel Team

Thank you for choosing to stay with us, hope to see you again soon.

4 out of 5

Posted by on 21 Mar. 2023

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Comment from Hotel Management

17 Apr. 2023 by Oaks Townsville Metropole Hotel Team

Thank you for choosing to stay with us, hope to see you again soon.

4 out of 5
Nice area, friendly helpful staff, good clean room

Posted by on 14 Mar. 2023

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Comment from Hotel Management

15 Mar. 2023 by Oaks Metropole Team

Thank you for taking the time to review our hotelKind regards

About the Oaks Townsville Metropole Hotel

Location 81 Palmer Street, South Townsville, QLD 4810

Property Features

There's a restaurant on site. WiFi and wired Internet are free in public spaces. Oaks Townsville Metropole Hotel offers its guests an outdoor pool and a fitness center. Tour/ticket assistance, an arcade/game room, and laundry facilities are also featured at the luxury Oaks Townsville Metropole Hotel. Self parking is free. This 4.5-star Townsville aparthotel is smoke free.

  • 104 guestrooms or units
  • 11 levels
  • Built in 2008
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Elevator
  • No smoking on site
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Townsville Station (3.1 km / 1.9 mi)
  • Parking: Free self parking

Room Amenities

Oaks Townsville Metropole Hotel offers 104 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. Televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room kitchenette
  • Washer and dryer
  • Private balcony
  • Television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Metropole Hotel - Overlooking the ocean, this bistro specializes in local and international cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:30 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:30 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 9:30 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and debit cards. Cash is not accepted.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 9:30 PM
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks M
  • Oaks M Palmer
  • Oaks M Palmer Hotel
  • Oaks M Palmer Hotel South Townsville
  • Oaks M Palmer South Townsville
  • Oaks M Palmer Apartment South Townsville
  • Oaks M Palmer Apartment
  • Oaks Metropole Hotel South Townsville
  • Oaks Metropole South Townsville
  • Oaks Metropole
  • Oaks Metropole Townsville
  • Oaks Metropole Hotel
  • Oaks Townsville Metropole
  • Oaks Townsville Metropole Hotel Aparthotel
  • Oaks Townsville Metropole Hotel South Townsville
  • Oaks Townsville Metropole Hotel Aparthotel South Townsville

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.