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4.4 out of 5

"Close to the footy But the room smelt of musky water and got worse when uou closed it up " More

By a verified traveller on Sat 21 May 2022

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Hotel Description

A luxury stay in Townsville awaits you at Oaks Townsville Metropole Hotel. Within a 5-minute stroll you'll find Maritime Museum of Townsville and Perc Tucker Regional Gallery within a 15-minute walk. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchenettes and washers/dryers.

You can enjoy a TV with cable channels, and each apartment features free WiFi, free wired Internet, and a balcony. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop. A DVD player, a hair dryer, and an iron/ironing board are also available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and dry cleaning/laundry services. Other amenities include laundry facilities, tour/ticket assistance, and luggage storage. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4.5-star South Townsville aparthotel include Museum of Tropical Queensland and Cultural Centre Townsville.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$159* Per night/room 26 Jun. - 27 Jun.

Two Bedroom Dual Key

Bed Count 2 King Beds Maximum Occupancy 4 Max

Holiday Special, City Scape Studio (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mt Stuart Studio Breakfast for 1 Guest

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mt Stuart Studio (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 2 Max

City Studio Breakfast for 1 Guest

Bed Count 1 King Bed Maximum Occupancy 2 Max

Oaks Townsville Metropole Hotel ratings based on 751 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Oaks Townsville Metropole Hotel

Everyone (430) Couples (245) Business (2) Family (69)
2 out of 5
Terrible location

Posted by on 6 Jun. 2022

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3 out of 5
Close to the footy But the room smelt of musky water and got worse when uou closed it up

Posted by on 21 May 2022

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5 out of 5

Posted by on 27 Mar. 2022

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5 out of 5

Posted by on 17 Mar. 2022

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5 out of 5

Posted by on 20 Feb. 2022

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4 out of 5
Nice clean room. Great facilities. Good location

Posted by on 13 Feb. 2022

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Comment from Hotel Management

10 Mar. 2022 by Oaks Management

Hi Andrew, Thank you sincerely for your valuable feedback and for choosing Oaks Townsville Metropole. We hope to see you again!!! Kind regards,

3 out of 5
Overpriced, terrible view, only one tea bag and no milk supplied,

Posted by on 1 Jan. 2022

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Comment from Hotel Management

7 Jan. 2022 by Oaks Metropole

Please accept my apologies that your overall experience did not living up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We hope to have the opportunity to welcome you back and improve on your experience in the near future. Best regards,

5 out of 5
Very quiet area more than beach front.

Posted by on 19 Dec. 2021

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Comment from Hotel Management

23 Dec. 2021 by Oaks Metropole

Thank You & we look forward to welcome you in near future

2 out of 5
The rooms smell musty - very off putting. No hot water in the shower. Won't stay there again.

Posted by on 16 Dec. 2021

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Comment from Hotel Management

31 Dec. 2021 by Oaks Metropole

Dear Justine, Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly .We apologize that our service did not satisfy your expectations. KInd regards,

2 out of 5
Friendly staff. Bad odour through floor and room carpet smelt wet and musty / mouldy. Mattress in room need replacing

Posted by on 6 Dec. 2021

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Comment from Hotel Management

23 Dec. 2021 by Oaks Metropole

Thank You & we look forward to welcome you in near future. We will look into the carpet smell.

About the Oaks Townsville Metropole Hotel

Location 81 Palmer Street, South Townsville, QLD 4810

Property Features

Oaks Townsville Metropole Hotel offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi and wired Internet. The luxury Oaks Townsville Metropole Hotel also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This 4.5-star Townsville aparthotel is smoke free.

  • 104 guestrooms or units
  • 11 levels
  • Built in 2008
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Townsville Station (3.7 km / 2.3 mi)
  • Parking: Free self parking

Room Amenities

Oaks Townsville Metropole Hotel offers 104 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. Televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room kitchenette
  • Washer and dryer
  • Private balcony
  • Television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:30 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:30 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 9:30 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks M
  • Oaks M Palmer
  • Oaks M Palmer Hotel
  • Oaks M Palmer Hotel South Townsville
  • Oaks M Palmer South Townsville
  • Oaks M Palmer Apartment South Townsville
  • Oaks M Palmer Apartment
  • Oaks Metropole Hotel South Townsville
  • Oaks Metropole South Townsville
  • Oaks Metropole
  • Oaks Metropole Townsville
  • Oaks Metropole Hotel
  • Oaks Townsville Metropole
  • Oaks Townsville Metropole Hotel Aparthotel
  • Oaks Townsville Metropole Hotel South Townsville
  • Oaks Townsville Metropole Hotel Aparthotel South Townsville

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.