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4.4 out of 5

"Great location, close to the Country Bank Stadium and right on Palmer street short walk to lots Of restaurants etc. Room was partially refurbed with l ... " More

By a verified traveller on Wed 29 Sep 2021

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Hotel Description

A luxury stay in Townsville awaits you at Oaks Townsville Gateway Suites. Within a short 5-minute stroll, you'll find Maritime Museum of Townsville and Perc Tucker Regional Gallery. Highlights at this property include in-room free WiFi, free Internet, and balconies.

Each apartment features a TV, a hair dryer, and a phone. A refrigerator, an iron/ironing board, and a wardrobe or closet are also available.

Enjoy the outdoor swimming pool and gym. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Places within a 15-minute walk of this 4.5-star South Townsville property include Museum of Tropical Queensland and Cultural Centre Townsville.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$144* Per night/room 7 Nov. - 8 Nov.

Apartment, 3 Bedrooms

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Apartment, 1 Bedroom, River View (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms Kitchen (No Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Oaks Townsville Gateway Suites ratings based on 535 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Townsville Gateway Suites

Everyone (287) Couples (156) Business (1) Family (92)
4 out of 5
Great location, close to the Country Bank Stadium and right on Palmer street short walk to lots Of restaurants etc. Room was partially refurbed with lovely bedroom furniture although the bathroom was older. We had a “studio” which had a bar fridge and a sink - not even a microwave! So don’t expect cooking facilities in the studio rooms - opt for the 1bed apartments if that’s important to you. Suited us though for our short stay.

Posted by on 29 Sep. 2021

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Comment from Hotel Management

6 Oct. 2021 by Alagu

Dear Angela, Thank you for choosing to stay with us at the Oaks Gateway Suites. I am glad to receive your comprehended feedback. This surely assist the hotel in achieving better results and understanding our guest needs. I have taken your valuable feedback and ensure the team have received your feedback. Kind regards,

5 out of 5
Great location

Posted by on 5 Sep. 2021

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Comment from Hotel Management

30 Sep. 2021 by Alagu

Dear Shaelene, Thank you for choosing the Oaks Gateway Suites for your recent trip and taking the time to review us. Look forward to welcoming you back to stay with us. Kind regards,

4 out of 5
Good location. Clean and tidy

Posted by on 22 Aug. 2021

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Comment from Hotel Management

30 Sep. 2021 by Alagu

Dear Valued Guest, Thank you for choosing to stay with us at the Oaks Gateway Suites. We appreciate the time you have taken in reviews us. I am glad to read that you have enjoyed your stay and liked our location & facilities in particular. Look forward to seeing you next time you travel to Townsville. Kind regards,

5 out of 5
Central to town

Posted by on 10 Jul. 2021

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4 out of 5

Posted by on 20 Jun. 2021

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5 out of 5
The Oaks Gateway Suites provides a great, central location from which to explore Townsville and surroundings. Centrally located within walking distance of cafes and bars everything you need is on your doorstep.

Posted by on 16 Jun. 2021

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3 out of 5
Didnt want 2 songle beds pushed together for a king size , room was damp smelling and had a recent wall patching in the bathroom which wasnt sealed just poor standard for a hotel room

Posted by on 3 May 2021

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5 out of 5
This property was within walking distance from the Stadium and great places to eat and drink

Posted by on 27 Mar. 2021

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4 out of 5

Posted by on 24 Mar. 2021

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5 out of 5
Great location, close to everything, and with secure underground parking

Posted by on 17 Mar. 2021

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About the Oaks Townsville Gateway Suites

Location 2 Dibbs Street, South Townsville, QLD 4810

Property Features

Oaks Townsville Gateway Suites offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. The luxury Oaks Townsville Gateway Suites also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This 4.5-star Townsville apartment is smoke free.

  • 104 guestrooms or units
  • 9 levels
  • Built in 2009
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Townsville Station (2.6 km / 1.6 mi)
  • Parking: Free self parking

Room Amenities

Oaks Townsville Gateway Suites offers 104 accommodations with hair dryers and irons/ironing boards. Rooms open to balconies. Guests can surf the web using the complimentary wired and wireless Internet access. Bathrooms include showers. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available.

  • Private balcony
  • Television
  • Refrigerator
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the apartment include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:30 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:30 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This hotel’s reception is open 24 hours from Tuesday to Saturday and from 6 AM to 11 PM on Sundays and Mondays.

The front desk at this property is open daily from 7:00 AM - 9:30 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer.

  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 49.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gateway Oaks
  • Oaks Gateway
  • Oaks Gateway Palmer
  • Oaks Gateway Palmer Hotel
  • Oaks Gateway Palmer Hotel South Townsville
  • Oaks Gateway Palmer South Townsville
  • Oaks Gateway Palmer Apartment South Townsville
  • Oaks Gateway Palmer Apartment
  • Oaks Gateway Suites Apartment South Townsville
  • Oaks Gateway Suites Apartment
  • Oaks Gateway Suites South Townsville
  • Oaks Gateway on Palmer
  • Oaks Gateway Suites Townsvill
  • Oaks Gateway Suites
  • Oaks Townsville Gateway Suites Apartment
  • Oaks Townsville Gateway Suites South Townsville
  • Oaks Townsville Gateway Suites Apartment South Townsville

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.