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4.4 out of 5

"Nice, clean apartment, didnt like the fact that it says you cant have excess alcohol on premises ie carton of beer but it was ok for a group of 11 lad ... " More

By a verified traveller on Sat 18 Jun 2022

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Hotel Description

A luxury stay in Townsville awaits you at Oaks Townsville Gateway Suites. Within a short 5-minute stroll, you'll find Maritime Museum of Townsville and Perc Tucker Regional Gallery.

Each apartment features free WiFi, free wired Internet, and a balcony. A flat-screen TV, a refrigerator, and a coffee/tea maker are also available.

Enjoy the outdoor swimming pool and gym. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$179* Per night/room 17 Jul. - 18 Jul.

Apartment, 3 Bedrooms

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Apartment, 1 Bedroom, River View (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms Kitchen (No Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Oaks Townsville Gateway Suites ratings based on 559 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Townsville Gateway Suites

Everyone (295) Couples (161) Business (1) Family (98)
3 out of 5
Nice, clean apartment, didnt like the fact that it says you cant have excess alcohol on premises ie carton of beer but it was ok for a group of 11 ladies and 23 schoolgirls to take over the whole pool area for over 3.5 hours and each LADY had and drank a full bottle of wine each making a tremendous amount of noise the whole afternoon!

Posted by on 18 Jun. 2022

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4 out of 5
Location was very good and room size was great. Had very good views from our room. Outdoor spa wasn't working which was a bit disappointing.

Posted by on 1 Jun. 2022

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5 out of 5
Spacious and comfortable room, easy access to town. Heaps of restaurants and cafes

Posted by on 7 May 2022

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4 out of 5
Good service from reception staff, very welcoming .

Posted by on 8 Apr. 2022

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3 out of 5
Close to where we need to go

Posted by on 6 Apr. 2022

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3 out of 5
The outside of the oaks and the pool Look very impressive on arrival but once inside the decor is tired and need updating. We stayed in a one bed apartment and it needed a total refurb including the furniture. The outdoor furniture was dropping to bits. The staff were excellent, very friendly and professional. The location is excellent too.

Posted by on 4 Apr. 2022

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5 out of 5
This is a great location, easy parking, and we had lovely service from the lady at the front desk who went out of her way to see if our room could be ready a little earlier and who was very friendly and lovely. Air works a treat.

Posted by on 27 Mar. 2022

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3 out of 5
We booked 1 bed roomed apartments but we were assigned studios which did not have amenities that we needed for a week stay

Posted by on 22 Mar. 2022

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5 out of 5

Posted by on 19 Mar. 2022

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3 out of 5
Initial room we had booked was in poor condition, freezer was choked up with ice, fridge was leaking onto capret, aircon had broken blades and was mouldy, room smelt very bad on arrival. Went to reception, explained the problems and Stevn was wonderful in changing us to an equivalent but cleaner room.

Posted by on 27 Feb. 2022

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About the Oaks Townsville Gateway Suites

Location 2 Dibbs Street, South Townsville, QLD 4810

Property Features

Oaks Townsville Gateway Suites offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. The luxury Oaks Townsville Gateway Suites also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This 4.5-star Townsville apartment is smoke free.

  • 104 guestrooms or units
  • 9 levels
  • Built in 2009
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Townsville Station (3.6 km / 2.2 mi)
  • Parking: Free self parking

Room Amenities

Oaks Townsville Gateway Suites offers 104 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Flat-screen televisions are featured in guestrooms. Bathrooms include showers. This Townsville apartment provides complimentary wired and wireless Internet access.

  • Private balcony
  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the apartment include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:30 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:30 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 7:00 AM - 9:30 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer.

  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 49.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gateway Oaks
  • Oaks Gateway
  • Oaks Gateway Palmer
  • Oaks Gateway Palmer Hotel
  • Oaks Gateway Palmer Hotel South Townsville
  • Oaks Gateway Palmer South Townsville
  • Oaks Gateway Palmer Apartment South Townsville
  • Oaks Gateway Palmer Apartment
  • Oaks Gateway Suites Apartment South Townsville
  • Oaks Gateway Suites Apartment
  • Oaks Gateway Suites South Townsville
  • Oaks Gateway on Palmer
  • Oaks Gateway Suites Townsvill
  • Oaks Gateway Suites
  • Oaks Townsville Gateway Suites Apartment
  • Oaks Townsville Gateway Suites South Townsville
  • Oaks Townsville Gateway Suites Apartment South Townsville

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.