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4.4 out of 5

"Location was great Parking free and easy Room clean " More

By a verified traveller on Mon 20 Jun 2022

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Hotel Description

At Waters Edge The Strand you'll be within just a 15-minute stroll of Strand Waterpark and Castle Hill. Highlights at this beach hotel include an outdoor swimming pool, and in-room kitchenettes and free WiFi.

All 47 soundproofed rooms feature TVs with cable channels, and you can enjoy balconies, hair dryers, and phones. In-room dining is easy with kitchenettes that come equipped with refrigerators, microwaves, and stovetops. Irons/ironing boards, desks, and free toiletries are also available.

This business-friendly hotel offers free WiFi in public areas, a terrace, and a garden. Other amenities include a spa tub and laundry facilities. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4-star North Ward hotel include Museum of Tropical Queensland and Jezzine Barracks.

Studio Unit

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$148* Per night/room 30 Jun. - 1 Jul.

Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio with Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio with Courtyard View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Waters Edge The Strand ratings based on 494 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Waters Edge The Strand

Everyone (245) Couples (162) Family (76)
4 out of 5
Location was great Parking free and easy Room clean

Posted by on 20 Jun. 2022

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4 out of 5
very hard to get a better position. Situated right on the strand

Posted by on 18 Jun. 2022

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4 out of 5
An excellent location, good amenities and friendly pleasant staff. Road and air conditioning noise was a bit annoying but I got used to it.

Posted by on 11 May 2022

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Comment from Hotel Management

16 May 2022 by caroline

Thank you

5 out of 5
Great

Posted by on 24 Apr. 2022

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Comment from Hotel Management

6 May 2022 by caroline

Thank you

5 out of 5
great location

Posted by on 11 Apr. 2022

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Comment from Hotel Management

17 Apr. 2022 by Caroline

Thank you

4 out of 5
This property was opposite magnetic Island, just beautiful.

Posted by on 3 Apr. 2022

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Comment from Hotel Management

3 Apr. 2022 by Caroline

Thank you for your review.

4 out of 5
The only thing that wasn't my preference was the bed it was too soft other than that it was great.

Posted by on 30 Mar. 2022

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Comment from Hotel Management

31 Mar. 2022 by Caroline

Thank you for your review.

5 out of 5
We have stayed here before and love its convenience and wonderful outlook. I have a disabled Mother so to be close to cafes and be able to have a nice stroll along the watersedge was perfect.

Posted by on 21 Mar. 2022

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Comment from Hotel Management

22 Mar. 2022 by Caroline

Thank you hopefully we will see you in the near future

1 out of 5
I want to know why the male manager entered my room at 6am with out knocking or even sayings why he entered my room. I was a single female he booked in the afternoon beforehand so he knew what room I was in and that he presumed I was on my own in the room. My partner joined me after night shift so I think seeing him shocked him. I did not tell the manager but had booked the room fo 2. Reception was closed so we couldn't get an explanation to why the manager entered a room he believed was a sole female guest. I want to know why he entered with a master key with out even knocking.

Posted by on 14 Feb. 2022

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Comment from Hotel Management

15 Feb. 2022 by Thomas

Hi, Nicole, I tried to call you this morning, but nobody picked up the phone, Just wanted to explain what happened, unfortunately a mistake happened, I received a note in the morning to fix a tap in that room, and that it was unoccupied, it wasn't the intention disturb anybody.

4 out of 5
Clean Functional Great views Very good location

Posted by on 1 Jan. 2022

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About the Waters Edge The Strand

Location 63 64 The Strand, North Ward, QLD 4810

Property Features

Waters Edge The Strand offers its guests an outdoor pool and a spa tub. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Waters Edge The Strand. Self parking is free. This 4-star Townsville hotel is smoke free.

  • 47 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Townsville Station (4.2 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

Waters Edge The Strand offers 47 air-conditioned accommodations with hair dryers and irons/ironing boards. Rooms open to balconies. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room kitchenette
  • Private balcony
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Kitchenware
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Saturday: 9:00 AM - noon
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Saturday: 9:00 AM - noon
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email before arrival with check-in information and key retrieval information. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25 per day.
  • Cribs (infant beds) are available for AUD 25.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Private entrance
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 25.0 per stay
  • Rollaway bed fee: AUD 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Reef International Hotel Townsville
  • Best Western Reef International Townsville
  • Waters Edge Strand Apartment North Ward
  • Waters Edge Strand Apartment
  • Waters Edge Strand North Ward
  • Waters Edge Strand
  • Waters Edge The Strand Hotel Townsville
  • Waters Edge The Strand Townsville
  • Waters Edge The Strand Hotel
  • Waters Edge The Strand North Ward
  • Waters Edge The Strand Hotel North Ward

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.