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4.4 out of 5

"All good, very friendly staff will definitely stay again " More

By a verified traveller on Sun 16 May 2021

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Hotel Description

At Waters Edge The Strand you'll be within just a 15-minute stroll of Strand Waterpark and Castle Hill. Highlights at this beach hotel include an outdoor swimming pool, and in-room kitchenettes and free WiFi.

All 47 soundproofed rooms feature TVs with cable channels, and you can enjoy balconies, hair dryers, and phones. In-room dining is easy with kitchenettes that come equipped with refrigerators, microwaves, and stovetops. Irons/ironing boards, desks, and free toiletries are also available.

This business-friendly hotel offers free WiFi in public areas, a terrace, and a garden. Other amenities include a spa tub and laundry facilities. Each morning to-go breakfast is served between 8:00 AM and 1:00 PM. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4-star North Ward hotel include Museum of Tropical Queensland and Jezzine Barracks.

Studio Unit

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$128* Per night/room 12 Jul. - 13 Jul.

Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Economy Studio (Only One Weekly Service)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio with Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio with Courtyard View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Waters Edge The Strand ratings based on 447 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Waters Edge The Strand

Everyone (231) Couples (140) Family (70)
5 out of 5
was good

Posted by on 10 Jun. 2021

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Comment from Hotel Management

10 Jun. 2021 by Judy

Good Morning, Thank you for your kind words! Hope to see you again soon :-) Kind regards, Judith Graf Waters Edge Team

5 out of 5
All good, very friendly staff will definitely stay again

Posted by on 16 May 2021

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Comment from Hotel Management

17 May 2021 by Judy

Good Morning, Thank you for taking the time to review your stay. Happy to hear that you had a pleasant stay with us and looking forward to welcoming you again. Kind regards, Waters Edge Management

4 out of 5
The location was good in that it was close to cafes and the strand but we had a room with a water view and it was very noisy because of the traffic on the strand. The room needs a refurishment. Staff were helpful and friendly.

Posted by on 30 Apr. 2021

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Comment from Hotel Management

3 May 2021 by Judy

Good Morning, Thank you for taking the time to review your stay with us. We are sorry that the room was noisy during your stay. We will try to remedy in the near future the issues raised. Thank you for staying with us and looking forward to welcoming you again. Kind regards, Judith Waters Edge Team

4 out of 5
Good location

Posted by on 23 Apr. 2021

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Comment from Hotel Management

17 May 2021 by Judy

Thank you for staying with us. Looking forward to welcoming you again. Kind regards, Waters Edge Management

5 out of 5
Location was excellent and staff friendly

Posted by on 18 Apr. 2021

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Comment from Hotel Management

18 Apr. 2021 by Judy

Good Morning, Thank you for your kind review. We are glad you enjoyed your time staying with us. Looking forward to welcoming you again. Kind regards, Judy Graf Waters Edge Team

4 out of 5
Apartment overlooked the Strand with ocean view. Air conditioning was wonderfully cool during the day but could not be adjusted at night.

Posted by on 16 Apr. 2021

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Comment from Hotel Management

16 Apr. 2021 by Judy

Dear Guest, Thank you for staying with us. We are glad to hear that you have enjoyed your stay. Next time please come and report any problems at Reception and we will try to rectify them while you are staying with us. Looking forward to welcoming you again. Kind regards, Judy Graf Waters Edge Team

5 out of 5
Great location, friendly, welcoming manager and clean rooms

Posted by on 10 Apr. 2021

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Comment from Hotel Management

10 Apr. 2021 by Geoff Malone - Service Manager

Good morning and thank you for the kind review. We are very fortunate to be in such a great location and we have excellent house keepers who keep the motel spotless.

5 out of 5
An absolute treat, right on the strand in Townsville. This was such a cheap option and I was only in town for one night on business, so I had very low expectations, but Waters Edge is fabulous. Heaps of cafes and restaurants one block away (and a Coles), right on the Strand, pool and snack bar options downstairs, book exchange. The apartments are basic (I stayed in a studio) but it had a balcony overlooking the sea, small kitchen and large bathroom and tonnes of room to move around. Definitely would stay again.

Posted by on 8 Apr. 2021

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Comment from Hotel Management

9 Apr. 2021 by Geoff Malone - Service Manager

Good morning and thank you for the great review. We are very lucky to be in such a good location and we have excellent housekeepers who keep the motel spotless. If you return please enquire about our VIP program. Best wishes.

4 out of 5
Great location on the Strand, close to the Pub, takeaways, restaurants, cafes and taxi rank. Well priced. The studio was very clean and pleasing, comfy and clean bed and a small balcony. Free underground parking is great. Nice reception area. Unfortunately the shower didn't work well but hopefully that will be attended to. Will stay again.

Posted by on 25 Feb. 2021

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Comment from Hotel Management

25 Feb. 2021 by jane - Manager

Thank you Anonymous for the feedback, we appreciate your comments. Please do advise us of any issues during your stay so that we can resolve them at the time. We trust that did not detract from your enjoyment & we hope to see you again next time. Best wishes from the management team at Waters Edge

5 out of 5

Posted by on 6 Jan. 2021

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Comment from Hotel Management

7 Jan. 2021 by jane - Manager

Thank you for choosing to stay at Waters Edge The Strand Claire, we are happy to hear that you had an enjoyable stay. See you next time. Best wishes from the team at Waters Edge

About the Waters Edge The Strand

Location 63 64 The Strand, North Ward, QLD 4810

Property Features

Waters Edge The Strand offers its guests an outdoor pool and a spa tub. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Waters Edge The Strand. Self parking is free. This 4-star Townsville hotel is smoke free.

  • 47 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Townsville, QLD (TSV) (5.8 km / 3.6 mi)
  • Train station: Townsville Station (4.2 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

Waters Edge The Strand offers 47 air-conditioned accommodations with hair dryers and irons/ironing boards. Rooms open to balconies. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones.

  • In-room kitchenette
  • Private balcony
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Kitchenware
  • Rollaway beds (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 8:00 AM to 1:00 PM.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Saturday: 9:00 AM - noon
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Saturday: 9:00 AM - noon
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email before arrival with check-in information and key retrieval information. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are available for AUD 25.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Private entrance
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: AUD 10 for adults and AUD 10 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 25.0 per stay
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Reef International Hotel Townsville
  • Best Western Reef International Townsville
  • Waters Edge Strand Apartment North Ward
  • Waters Edge Strand Apartment
  • Waters Edge Strand North Ward
  • Waters Edge Strand
  • Waters Edge The Strand Hotel Townsville
  • Waters Edge The Strand Townsville
  • Waters Edge The Strand Hotel
  • Waters Edge The Strand North Ward
  • Waters Edge The Strand Hotel North Ward

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.