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4.4 out of 5

"The room and building are dated. Even though I rarely use a mini bar this was non existent, however you could purchase items IF reception is open !! ... " More

By a verified traveller on Sun 28 Jun 2020

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Studio Unit

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$114* Per night/room 7 Aug. - 8 Aug.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Economy Studio (Only One Weekly Service)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio with Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio with Courtyard View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

At Waters Edge The Strand you'll be within just a 15-minute stroll of Strand Waterpark and Castle Hill. Highlights at this beach hotel include an outdoor swimming pool, and in-room kitchenettes and free WiFi.

All 47 soundproofed rooms feature TVs with cable channels, and you can enjoy balconies, hair dryers, and phones. In-room dining is easy with kitchenettes that come equipped with refrigerators, microwaves, and stovetops. Irons/ironing boards, desks, and free toiletries are also available.

This smoke-free hotel offers free WiFi in public areas, a terrace, and a garden. Other amenities include a spa tub and laundry facilities. Each morning to-go breakfast is served between 8:00 AM and 1:00 PM. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4-star North Ward hotel include Museum of Tropical Queensland and Jezzine Barracks.

Waters Edge The Strand ratings based on 441 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Waters Edge The Strand

Everyone (232) Couples (137) Family (68)
3 out of 5
The room and building are dated. Even though I rarely use a mini bar this was non existent, however you could purchase items IF reception is open !! The room was sparse the bathroom very small. Even though it said ocean views it was more like tree view.

Posted by , from Charters Towers on 28 Jun. 2020

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Comment from Hotel Management

30 Jun. 2020 by jane - Manager

Hello L on Wotif, We are sad to hear that your stay was not up to your expectations. We are an above average 4 star motel at affordable prices. Our facilities in the room are standard and above average for many motels in the area. Unfortunately we cannot control the tree growth on The Strand which partially blocked your view of the ocean. The minibar service we provide at our reception, due to Covid-19 restrictions our reception desk hours are temporarily reduced. A minibar in your room is becoming very rare these days unless you are in a top class hotel, even then is limited and expensive. Beverages and snack are able to be pre-ordered prior to your stay to be placed in your room upon your arrival. Best wishes from the management team at Waters Edge The Strand

5 out of 5

Posted by on 23 Jun. 2020

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Comment from Hotel Management

24 Jun. 2020 by jane - Manager

Thanks for choosing to stay at Waters Edge The Strand. Hope to see you again soon. Best wishes from the management team

4 out of 5
Overdue for refurbishment, but clean and comfortable.

Posted by , from Cairns on 14 Mar. 2020

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Comment from Hotel Management

14 Mar. 2020 by Jane - Manager

Thanks for the feedback RossG, we appreciate your comments. We are pleased to hear that you had a comfortable stay. Hope to see you again next time. Regards from the management team at Waters Edge

5 out of 5

Posted by on 13 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by Jane - Manager

Thank you for choosing to stay at Waters Edge. We appreciate the feedback. Hope to see you again next time. Regards from the management team

5 out of 5

Posted by on 1 Dec. 2019

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Comment from Hotel Management

2 Dec. 2019 by Jane - Manager

Thanks for the feedback, we appreciate it. Hope to welcome you back soon. Kind Regards from the team at Waters Edge

5 out of 5

Posted by on 30 Nov. 2019

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Comment from Hotel Management

2 Dec. 2019 by Jane - Manager

Thanks for choosing to stay at Waters Edge, we appreciate your feedback. See you next time. Best wishes from the team at Waters Edge

5 out of 5

Posted by on 28 Nov. 2019

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Comment from Hotel Management

29 Nov. 2019 by Jane - Manager

Thanks for choosing to stay at Waters Edge - Happy to hear that you had an enjoyable visit. See you next time. Best wishes from the team at Waters Edge

5 out of 5
Well-run motel. Good value in a lovely area and each room has a view of the ocean.

Posted by on 18 Nov. 2019

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Comment from Hotel Management

18 Nov. 2019 by Jane - Manager

Thanks for the feedback Anonymous, it was good to hear that you had an enjoyable stay. Hope to see you again soon. Best wishes from the team at Waters Edge

5 out of 5

Posted by on 3 Nov. 2019

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Comment from Hotel Management

3 Nov. 2019 by Jane - manager

Thanks for choosing to stay at Waters Edge Anonymous, we appreciate your feedback. Hope to see you next time. Regards from the management team

5 out of 5
Great location. Staff were amazing. Very helpful and friendly. Room was great. Had everything we needed. Would return again.

Posted by on 23 Oct. 2019

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Comment from Hotel Management

23 Oct. 2019 by Jane - Manager

Thank you Anonymous, we appreciate your feedback. It's good to hear that you had an enjoyable stay. We look forward to welcoming you back next time. Best wishes from the team at Waters Edge

About the Waters Edge The Strand

Location 63 64 The Strand, North Ward, QLD 4810

Property Features

Waters Edge The Strand offers its guests an outdoor pool and a spa tub. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at Waters Edge The Strand. Self parking is free. This 4-star Townsville hotel is smoke free.

  • 47 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Townsville, QLD (TSV) (5.8 km / 3.6 mi)
  • Train station: Townsville Station (4.2 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

Waters Edge The Strand offers 47 air-conditioned accommodations with hair dryers and irons/ironing boards. Rooms open to balconies. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones.

  • In-room kitchenette
  • Private balcony
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Kitchenware
  • Rollaway beds (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 8:00 AM to 1:00 PM.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Saturday: 9:00 AM - noon
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Saturday: 9:00 AM - noon
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email before arrival with check-in information and key retrieval information. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are available for AUD 30.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • Private entrance
  • Guests will receive an email with special check-in instructions
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: AUD 10 for adults and AUD 10 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 30.0 per stay
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Reef International Hotel Townsville
  • Best Western Reef International Townsville
  • Waters Edge Strand Apartment North Ward
  • Waters Edge Strand Apartment
  • Waters Edge Strand North Ward
  • Waters Edge Strand
  • Waters Edge The Strand Hotel Townsville
  • Waters Edge The Strand Townsville
  • Waters Edge The Strand Hotel
  • Waters Edge The Strand North Ward
  • Waters Edge The Strand Hotel North Ward

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.