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4.7 out of 5

"Close to all the shops and sports clubs we needed " More

By a verified traveller on Sun 16 May 2021

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Hotel Description

At Jacana Apartments you'll be within steps of Tony Ireland Stadium and Riverway Lagoon. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features a flat-screen TV with a DVD player, along with a furnished balcony, a living room, and a dining area. In-room dining is easy with a kitchen that comes equipped with a refrigerator and a microwave. A coffee/tea maker, a ceiling fan, and a hair dryer are also available. Weekly housekeeping is available.

This smoke-free aparthotel offers free WiFi in public areas, a terrace, and a garden. Other amenities include a conference center, a coffee shop/café, and laundry facilities. There's also the convenience of free self parking.

With a stay at this 4-star Thuringowa Central aparthotel, you'll be 0.9 km (0.6 mi) from Willows Shopping Centre.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Jacana Apartments ratings based on 130 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Jacana Apartments

Everyone (60) Couples (15) Family (56)
5 out of 5
Close to all the shops and sports clubs we needed

Posted by on 16 May 2021

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4 out of 5
Clean and easy to check in. Helpful reception.

Posted by on 9 May 2021

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4 out of 5
Lovely river views. Apartment was clean. Didn't like that you had to get a key to access the pool in the other Itara apartment area. There was only 1 TV in unit (we like a bedroom TV). when in bed could hear the scraping of chairs on the balcony above. Other than that our stay was nice.

Posted by on 6 Jan. 2021

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4 out of 5

Posted by on 27 Sep. 2020

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Comment from Hotel Management

3 Oct. 2020 by Itara & Jacana Apartments

Thank you for staying with us. Hope to welcome you again soon.

3 out of 5
A lovely place to stay. Central to restaurants, shops and cafes. Apartment was clean and tidy. Unfortunately the beds were so uncomfortable we barely got any sleep.

Posted by on 8 Sep. 2020

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Comment from Hotel Management

20 Sep. 2020 by Itara & Jacana

Thanks for your sharing your feedback from your stay. We are happy to read that you enjoyed your stay with us. Our guest' comfort is our top most priority and we are glad that we have met your expectations on cleanliness and not to mention the convenience of our location. However we are saddened that you felt differently about the beds. We would have love to rectify the problem during your stay to ensure that you leave us feeling happy and relaxed. We look forward to having you again soon.

5 out of 5

Posted by on 26 Jul. 2020

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Comment from Hotel Management

27 Jul. 2020 by Reception

Thank you for the 5/5 review! We hope to welcome you back to the property sometime soon.

5 out of 5
Very modern, right next to the river and grrat family friendly park especially if you have small kids. secure Carpark. I stayed in a 1 bedroom apartment and was great size bathroom and balcony. Would definitely recommend for the price.

Posted by on 8 Jun. 2020

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Comment from Hotel Management

28 Jun. 2020 by Reception

Thankyou for your lovely review! We hope to welcome you on another stay soon.

5 out of 5
The location is fabulous. You are within walking distance to a lovely big shopping centre, lots of different eating places and best of all you are right on the river. Fantastic view from your own private balcony. A very tranquil setting.

Posted by on 23 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Jacana Apartments

Thank you for your kind review. It is simply delightful to see your recent stay exceeded your expectations. Our facilities and location really are second to none. We look forward to welcoming you back in the near future.

4 out of 5
The apartment was a great size, with everything needed for a short stay. There was a fair bit of wear and tear on the walls and doors in the apartment we stayed in, and the beds weren't comfortable, but the rest of the apartment made up for it. Wonderful view and a great location for swimming pool, walks around the river, and Cannon Park for eating.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

6 Mar. 2020 by Reception

Thank you for your review and feedback. Its been a busy year with many back to back stays since the floods in February, but we have done our best to get in to deep clean and detail our rooms in between. Hope to welcome you back in the near future.

5 out of 5
The location is awesome. Right on the river with wonderful views from your balcony.

Posted by , from Airlie Beach on 23 Feb. 2020

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Comment from Hotel Management

6 Mar. 2020 by Reception

Thank you for the great review and feedback Steve. We hope to welcome you back on your next visit to Townsville.

Property Features

There's a coffee shop/café on site. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Jacana Apartments. Self parking is free. You'll have access to the outdoor pool and health club at a partner property. This 4-star Townsville aparthotel is smoke free.

  • 41 guestrooms or units
  • 4 levels
  • 3 buildings
  • Built in 2013
  • Coffee shop
  • Conference center
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Townsville, QLD (TSV) (11.2 km / 6.9 mi)
  • Parking: Free self parking

Room Amenities

Jacana Apartments offers 41 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Flat-screen televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Living room
  • Flat-screen television
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 20 per night.
  • Cribs (infant beds) are available for AUD 10.00 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.00 per night
  • Rollaway bed fee: AUD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jacana Apartments
  • Jacana Apartments Condon
  • Jacana Condon
  • Jacana Apartments Apartment Thuringowa Central
  • Jacana Apartments Apartment
  • Jacana Apartments Thuringowa Central
  • Jacana Apartments Aparthotel
  • Jacana Apartments Thuringowa Central
  • Jacana Apartments Aparthotel Thuringowa Central
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.