4.7 out of 5

"Nice accomodation comfortable beds. Only downside was further from city than I thought, but great place to relax " More

By a verified traveller on Sun 26 Aug 2018

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Hotel Description

At Jacana Apartments you'll be within steps of Tony Ireland Stadium and Riverway Lagoon. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually furnished and features a flat-screen TV with a DVD player, along with free WiFi, a furnished balcony and a living room. In-room dining is easy with a kitchen that comes equipped with a fridge and a microwave. A dining area, a coffee/tea maker and a ceiling fan are also available. Weekly housekeeping is available.

This smoke-free apartment offers free WiFi in public areas, a garden and barbecues. Other amenities include a conference centre, a coffee shop/café and laundry facilities. There's also the convenience of free parking nearby.

With a stay at this 4-star Thuringowa Central property, you'll be 0.9 km (0.6 mi) from Willows Shopping Centre.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$155 per night

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Jacana Apartments ratings based on 112 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Jacana Apartments

Everyone (55) Couples (11) Family (47)
3 out of 5
Nice setting next to river. good location for sporting actinity

Posted by on 15 Jul. 2019

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4 out of 5
Position. On banks of river with good walking tracks.

Posted by on 2 Jul. 2019

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Comment from Hotel Management

5 Jul. 2019 by Management

Thank you for your review. We are happy that you have enjoyed your stay and found the position and walking tracks of use. We hope that you will stay again on your next visit to Townsville.

5 out of 5
Great position, very spacious and spotless apartment.

Posted by on 17 Jun. 2019

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Comment from Hotel Management

5 Jul. 2019 by Management

Thank you for your lovely review of the apartments. We are very glad that you enjoyed your stay with us and thought the positioning was great. We hope that you will stay with us again.

5 out of 5

Posted by on 6 Jun. 2019

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Comment from Hotel Management

13 Jun. 2019 by Management

Thank you for choosing Itara and Jacana apartments while visiting Townsville. We hope that you enjoyed your stay with us!

5 out of 5

Posted by on 20 May 2019

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Comment from Hotel Management

13 Jun. 2019 by Management

Thank you for choosing Itara and Jacana apartments while visiting Townsville. We hope that you enjoyed your stay with us!

4 out of 5
Great location and security. Great units & layout. Beds just need an upgrade in our unit.

Posted by on 19 May 2019

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Comment from Hotel Management

20 May 2019 by Management

Thank you for your lovely review of our apartments. We are glad that you enjoyed the location of the apartments and the security systems in place. We love that you loved your apartment and found it to have a great layout! We take all guest feedback very seriously and will pass this onto the appropriate management. We hope that you will consider staying with us again.

4 out of 5
Right on river, fully equipped unit, covered parking space, security gates, very quiet on river side but can be noisy on traffic side.

Posted by , from Nth Queensland on 17 May 2019

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Comment from Hotel Management

20 May 2019 by managemant

Thank you for your kind review! We are glad that you enjoyed your stay with us and loved the location and facilities provided and surrounding. We take all guest feedback very seriously and look forward to you next visit.

2 out of 5
I was extremely disappointed with the cleanliness of the apartment - dishes were greasy to the touch, both bathroom floors were filthy with dirt stains, the “king” size bed was two singles pushed together and were also different heights and the clothes dryer in the unit would only tolerate 4 items at a time and was constantly stopping. Also, considering that the apartments are right on the Ross River bank, there should be some sort of bug/insect control - mosquitos were very thick (Ross River virus carriers), and the midgies were so thick you couldn’t see through them resulting in lots of painful bites and rendering the balcony virtually unusable. There were no fitted sheets on any of the beds, no bedspreads or doonas just straight to the sheets and no spare blankets available, plus only one set of towels provided in a unit that is only cleaned once a week. I have stayed in 3star caravan parks that had better amenities for guests.

Posted by on 15 May 2019

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5 out of 5
There small pool is like a ice bath which is excellent as we where there for four days of sport and excellent for recovery.

Posted by on 5 May 2019

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Comment from Hotel Management

10 May 2019 by Management

Thank you for your review of the apartments. We are so glad that you enjoyed the pool and that it was helpful with your recovery sessions after a long day of playing sport! We look forward to the next time you stay!

5 out of 5
I love staying at these apartments. There's lots of amenities, restaurants near by. On this particular trip we were travelling with two small children. We were given a room at the end of the building (corner?). It was an excellent allocation, the room felt bigger and less enclosed. My only comments are that the room could have been cleaned a little more thoroughly. There were misc objects from previous occupants under the couch and even cheetos under the TV caninet. However I didn't feel like the room was unclean or unhygienic, maybe just that someone hadn't taken the time to check these area's.

Posted by on 26 Apr. 2019

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Comment from Hotel Management

10 May 2019 by Management

Thank you for your wonderful review of our apartments. We are so glad that you enjoy staying with us when in Townsville. Its awesome to here that you thought the room allocation was excellent and that the facilities in and around the apartment were of use to you and your family. We take all guest comments very seriously and will have a word with our housekeepers to make sure they are checking these areas. We cannot wait to have you stay with us again!

Property Features

There's a coffee shop/café on site. WiFi is free in public spaces. An outdoor pool, a BBQ, and a garden are also featured at Jacana Apartments. You'll have access to the outdoor pool and health club at a partner property. This 4-star Thuringowa Central apartment is smoke free.

  • 41 guestrooms or units
  • 4 levels
  • 3 buildings
  • Built in 2013
  • Coffee shop
  • Conference centre
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free parking nearby

Transport

  • Airport: Townsville, QLD (TSV) (10.9 km / 6.8 mi)
  • Parking:

Room Amenities

Jacana Apartments offers 41 forms of air-conditioned accommodation with washers/dryers and DVD players. Rooms open to furnished balconies. This individually furnished accommodation has separate living rooms. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Living room
  • Flat-screen television
  • Premium channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM - 8 PM.
If you are planning to arrive after 8 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 7 AM - 8 PM.
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 20 per night.
  • Cribs (infant beds) are available for AUD 10.00 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 0 per stay (rates may vary)
  • Crib (infant bed) fee: AUD 10.00 per night
  • Rollaway bed fee: AUD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jacana Apartments Apartment Thuringowa Central
  • Jacana Apartments Apartment
  • Jacana Apartments Thuringowa Central
  • Jacana Apartments
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.