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4.7 out of 5

"This was a great place to stay with our family. The two bedroom, two bathroom, full kitchen unit was very quiet and comfortable. The beds were not ... " More

By a verified traveller on Sun 26 Jun 2022

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Hotel Description

At Jacana Apartments you'll be within steps of Tony Ireland Stadium and Riverway Lagoon. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features a flat-screen TV with a DVD player, along with free WiFi, a furnished balcony, and a living room. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A dining area, a coffee/tea maker, and a ceiling fan are also available. Weekly housekeeping is available.

This smoke-free aparthotel offers free WiFi in public areas, a terrace, and a garden. Other amenities include a conference center, a coffee shop/cafe, and laundry facilities. There's also the convenience of free self parking.

With a stay at this 4-star Thuringowa Central aparthotel, you'll be 0.9 km (0.6 mi) from Willows Shopping Centre.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Jacana Apartments ratings based on 136 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Jacana Apartments

Everyone (61) Couples (15) Family (58)
4 out of 5
This was a great place to stay with our family. The two bedroom, two bathroom, full kitchen unit was very quiet and comfortable. The beds were not very comfortable - I believe there were broken springs in the mattress, however this is my only complaint. We will definitely stay here again.

Posted by on 26 Jun. 2022

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4 out of 5
Loved the scenery, from the balcony looking out onto the Ross river, grounds were well maintained. Room was nice, attention to detail, a lot of dust in around hidden spaces for example the top of the fridge had a layer of dust and grime which appeared to be their for sometime. Overall a great stay.

Posted by on 11 Apr. 2022

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5 out of 5
Felt safe within the complex especially at night. Enjoyed the surroundings and walking trail. View from balcony was so restful and spacious. Unit was clean and inviting. Appreciated the fans and airconditioning for a very hot/humid October. Shops and eating places are close by.

Posted by on 26 Oct. 2021

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5 out of 5
Great location with welcoming and helpful staff.

Posted by on 11 Oct. 2021

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5 out of 5
Lovely apartment with beautiful views of the river, close to family friendly amenities and very secure parking

Posted by on 22 Sep. 2021

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5 out of 5
Beautiful spot by the river. Great sized apartment and well priced.

Posted by on 20 Jun. 2021

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5 out of 5
Close to all the shops and sports clubs we needed

Posted by on 16 May 2021

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4 out of 5
Clean and easy to check in. Helpful reception.

Posted by on 9 May 2021

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4 out of 5
Lovely river views. Apartment was clean. Didn't like that you had to get a key to access the pool in the other Itara apartment area. There was only 1 TV in unit (we like a bedroom TV). when in bed could hear the scraping of chairs on the balcony above. Other than that our stay was nice.

Posted by on 6 Jan. 2021

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4 out of 5

Posted by on 27 Sep. 2020

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Comment from Hotel Management

3 Oct. 2020 by Itara & Jacana Apartments

Thank you for staying with us. Hope to welcome you again soon.

Property Features

There's a coffee shop/cafe on site. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Jacana Apartments. Self parking is free. You'll have access to the outdoor pool and health club at a partner property. This 4-star Townsville aparthotel is smoke free.

  • 41 guestrooms or units
  • 4 levels
  • 3 buildings
  • Built in 2013
  • Conference center
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Parking: Free self parking

Room Amenities

Jacana Apartments offers 41 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. This Townsville aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Flat-screen televisions are featured in guestrooms. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Living room
  • Flat-screen television
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 20 per night.
  • Cribs (infant beds) are available for AUD 10.00 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property. Social distancing measures are in place. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.00 per night
  • Rollaway bed fee: AUD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jacana Apartments
  • Jacana Apartments Condon
  • Jacana Condon
  • Jacana Apartments Apartment Thuringowa Central
  • Jacana Apartments Apartment
  • Jacana Apartments Thuringowa Central
  • Jacana Apartments Aparthotel
  • Jacana Apartments Thuringowa Central
  • Jacana Apartments Aparthotel Thuringowa Central
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.