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4.7 out of 5

"Very modern, right next to the river and grrat family friendly park especially if you have small kids. secure Carpark. I stayed in a 1 bedroom apartme ... " More

By a verified traveller on Mon 08 Jun 2020

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Hotel Description

At Jacana Apartments you'll be within steps of Tony Ireland Stadium and Riverway Lagoon. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features a flat-screen TV with a DVD player, along with free WiFi, a furnished balcony, and a living room. In-room dining is easy with a kitchen that comes equipped with a refrigerator and a microwave. A dining area, a coffee/tea maker, and a ceiling fan are also available. Weekly housekeeping is available.

This smoke-free apartment building offers free WiFi in public areas, a terrace, and a garden. Other amenities include a conference center, a coffee shop/café, and laundry facilities. There's also the convenience of free self parking.

With a stay at this 4-star Thuringowa Central property, you'll be 0.9 km (0.6 mi) from Willows Shopping Centre.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$164* Per night/room 3 Aug. - 4 Aug.

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Jacana Apartments ratings based on 126 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Jacana Apartments

Everyone (58) Couples (16) Family (54)
5 out of 5
Very modern, right next to the river and grrat family friendly park especially if you have small kids. secure Carpark. I stayed in a 1 bedroom apartment and was great size bathroom and balcony. Would definitely recommend for the price.

Posted by on 8 Jun. 2020

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Comment from Hotel Management

28 Jun. 2020 by Reception

Thankyou for your lovely review! We hope to welcome you on another stay soon.

5 out of 5
The location is fabulous. You are within walking distance to a lovely big shopping centre, lots of different eating places and best of all you are right on the river. Fantastic view from your own private balcony. A very tranquil setting.

Posted by on 23 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Jacana Apartments

Thank you for your kind review. It is simply delightful to see your recent stay exceeded your expectations. Our facilities and location really are second to none. We look forward to welcoming you back in the near future.

4 out of 5
The apartment was a great size, with everything needed for a short stay. There was a fair bit of wear and tear on the walls and doors in the apartment we stayed in, and the beds weren't comfortable, but the rest of the apartment made up for it. Wonderful view and a great location for swimming pool, walks around the river, and Cannon Park for eating.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

6 Mar. 2020 by Reception

Thank you for your review and feedback. Its been a busy year with many back to back stays since the floods in February, but we have done our best to get in to deep clean and detail our rooms in between. Hope to welcome you back in the near future.

5 out of 5
The location is awesome. Right on the river with wonderful views from your balcony.

Posted by , from Airlie Beach on 23 Feb. 2020

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Comment from Hotel Management

6 Mar. 2020 by Reception

Thank you for the great review and feedback Steve. We hope to welcome you back on your next visit to Townsville.

4 out of 5
Security of car park was great, found that the bathroom on arrival smelt like cigarettes but the smell went away after a day.

Posted by on 20 Feb. 2020

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Comment from Hotel Management

6 Mar. 2020 by Reception

Thank you for your review and our sincere apologies. We hope to welcome you back on another visit in the near future.

5 out of 5
Great location. Very relaxing feel about the place. We just love it.

Posted by on 31 Dec. 2019

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Comment from Hotel Management

3 Jan. 2020 by Reception

Thank you for your lovely review! We are delighted you enjoyed your stay and look forward to welcoming you back on your next visit to Townsville.

5 out of 5
Great for the price. Location is great. Family friendly.

Posted by on 24 Nov. 2019

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Comment from Hotel Management

26 Nov. 2019 by Reception

Thank you for the lovely review and letting us know how your stay was! Look forward to welcoming you back again in the future.

4 out of 5
The location of this property is excellent. Everything you could possibly need is only minutes away. Being right in the river is an add bonus. The view from your balcony is wonderful.

Posted by on 17 Oct. 2019

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Comment from Hotel Management

18 Oct. 2019 by Reception

Thank you for your lovely review! We certainly are spoilt with this picturesque and convenient location. We hope to see you on another stay in the near future.

4 out of 5

Posted by on 10 Oct. 2019

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Comment from Hotel Management

12 Oct. 2019 by Reception

Thank you for your review. We are pleased that you enjoyed your stay and we look forward to hopefully making your next stay 5/5.

5 out of 5

Posted by on 1 Oct. 2019

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Comment from Hotel Management

1 Oct. 2019 by Reception

Thank you for the 5/5 review. We are pleased your stay was so enjoyable and look forward to welcoming you back on your next visit to Townsville.

Property Features

There's a coffee shop/café on site. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Jacana Apartments. Self parking is free. You'll have access to the outdoor pool and health club at a partner property. This 4-star Townsville apartment is smoke free.

  • 41 guestrooms or units
  • 4 levels
  • 3 buildings
  • Built in 2013
  • Coffee shop
  • Conference center
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Townsville, QLD (TSV) (11.2 km / 6.9 mi)
  • Parking: Free self parking

Room Amenities

Jacana Apartments offers 41 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Townsville apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Living room
  • Flat-screen television
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 9:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 20 per night.
  • Cribs (infant beds) are available for AUD 10.00 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned, and disinfectant is used to clean the property.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Staffed front desk
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures
  • Gap period enforced between guests' stays 24 hours
  • Property uses a professional cleaning service
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 0 per stay (rates may vary)
  • Crib (infant bed) fee: AUD 10.00 per night
  • Rollaway bed fee: AUD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jacana Apartments
  • Jacana Apartments Condon
  • Jacana Condon
  • Jacana Apartments Apartment Thuringowa Central
  • Jacana Apartments Apartment
  • Jacana Apartments Thuringowa Central
  • Jacana Apartments Apartment
  • Jacana Apartments Thuringowa Central
  • Jacana Apartments Apartment Thuringowa Central
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.