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City Oasis Inn Townsville, SureStay Collection by BW

4.0 star property
Hotel with free parking, 8-minute walk to Castle Hill

Photo gallery for City Oasis Inn Townsville, SureStay Collection by BW

Outdoor pool, pool loungers
Family Room
Sports facility
Reception
Executive Apartment, 1 Queen Bed | Private kitchen

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Hot tub
  • Parking available
  • Breakfast available
The current price is AU$148
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
143 Wills Street, Townsville, QLD, 4810
  • Place, Castle Hill
    ‪5 min walk‬
  • Place, The Strand Beach
    ‪11 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪20 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Standard Room, Multiple Beds (Pet Friendly)

Standard Room, Multiple Beds (Pet Friendly)

Standard Room, Multiple Beds (Pet Friendly)

8.8 out of 10
Excellent
(6 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Kitchenette

Executive Kitchenette

Executive Kitchenette

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Kitchenette
Fridge
HDTV
Ceiling fan
Blackout curtains
Hairdryer
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Apartment, 1 Queen Bed

Executive Apartment, 1 Queen Bed | Living area

Executive Apartment, 1 Queen Bed

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchen
Fridge
HDTV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
HDTV
Ceiling fan
Blackout curtains
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds

View all photos for Traditional Cottage

Traditional Cottage

Traditional Cottage

Highlights

Garden
Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Kitchen
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Apartment

In-room safe, desk, laptop workspace, blackout curtains

Standard Apartment

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Blackout curtains
3 bedrooms
Ceiling fan
Private bathroom
  • 3 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 2 Large Twin Beds and 2 Twin Beds

Executive Room

  • Sleeps 2

Standard Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Ceiling fan
Blackout curtains
Hairdryer
Shower/bath combination
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

1 Double Bed 1 Bunk Bed, Non-Smoking, Standard Room, Family Room, Kitchenette, Air-Conditioned

  • Sleeps 4

1 Double 1 Single, Non-Smoking, Pet Friendly Room, Work Desk, Wi-Fi, Walk In Shower, Air-Conditioned

  • Sleeps 3

1 Double Bed 2 Bunk Beds, Non-Smoking, Standard Room, Family Room, Walk In Shower, Air-Conditioned

  • Sleeps 6

2 Queen 1 Bunk Bed, Non-Smoking, Executive Room, Family Room, Wi-Fi, Air-Conditioned

  • Sleeps 6

Split Level One Bedroom Queen Bed Apartment With Full Kitchen Bathtub-Non Smoking

  • Sleeps 2

Executive 1 Queen Bed Suite Room With Kitchen Bathtub Wifi Non Smoking

  • Sleeps 2

1 Double 1 Single, Non-Smoking, Standard Room, Work Desk, Wi-Fi, Walk In Shower, Air-Conditioned

  • Sleeps 3

Loft

  • Sleeps 2

Deluxe Family Room

  • Sleeps 6

Standard Apartment

  • Sleeps 8

Standard Room, Multiple Beds (Pet Friendly)

  • Sleeps 3

Family Room

  • Sleeps 6

Traditional Cottage

  • Sleeps 4

About the area

Townsville

City Oasis Inn Townsville, SureStay Collection by BW puts you in the heart of Townsville, within a 20-minute stroll of Castle Hill and Maritime Museum of Townsville. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Sidewalk Cafe & Bar, is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub and pool loungers as well as access to a playground. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 9:30 AM. There's also the convenience of extended parking. .Sights within a 20-minute walk of this 4-property class Townsville hotel include Museum of Tropical Queensland and Queens Gardens.

What's nearby

  • Castle Hill - 5 min walk - 0.5 km
  • Queens Gardens - 8 min walk - 0.7 km
  • The Strand Beach - 11 min walk - 1.0 km
  • Strand Park - 18 min walk - 1.5 km
  • Magnetic Island Ferry Terminal - 20 min walk - 1.7 km

Getting around

  • Townsville Station - 6 min drive
  • Townsville, QLD (TSV) - 13 min drive

Restaurants

  • ‪City Life Cafe - ‬7 min walk
  • ‪Pedlar Project - ‬7 min walk
  • ‪Cafe Spuntino - ‬3 min walk
  • ‪Cowboys Leagues Club - ‬7 min walk
  • ‪The TapHouse Townsville - ‬7 min walk

About this property

City Oasis Inn Townsville, SureStay Collection by BW

Hotel with free parking, 8-minute walk to Castle Hill
City Oasis Inn Townsville, SureStay Collection by BW offers its guests an outdoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. Barbecue grills, tour/ticket assistance, and a garden are also featured at the business-friendly City Oasis Inn Townsville, SureStay Collection by BW. Self parking is free.

This 4-star Townsville hotel is smoke free.

  • 42 guestrooms or units
  • 2 levels
  • 3 buildings
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
City Oasis Inn Townsville, SureStay Collection by BW offers 42 air-conditioned accommodations with a safe and a hairdryer. This Townsville hotel provides complimentary wireless Internet access. Fridges and coffee/tea makers are provided. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Extended parking on site (AUD 7.50 per night)

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: AUD 8 to 25 for adults and AUD 5 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sidewalk Cafe & Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Playground

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: noon; check-in end time: 6:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 33 per night.
  • Cots (infant beds) are available for AUD 25 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 25 for adults and AUD 5 to 25 for children
  • Extended parking fee: AUD 7.5 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 25 per night
  • Rollaway bed fee: AUD 33 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

City Oasis Inn
City Oasis Inn Townsville
City Oasis Townsville
City Oasis
City Oasis Hotel
City Oasis Inn
City Oasis Inn Townsville SureStay Collection by BW
City Oasis Inn Townsville, SureStay Collection by BW Hotel
City Oasis Inn Townsville, SureStay Collection by BW Townsville

Frequently asked questions

Is parking available at City Oasis Inn Townsville, SureStay Collection by BW?

Yep, City Oasis Inn Townsville, SureStay Collection by BW has a free self car park.

How much does it cost to stay at City Oasis Inn Townsville, SureStay Collection by BW?

As of 16 Dec 2025, prices found for a 1-night stay for 2 adults at City Oasis Inn Townsville, SureStay Collection by BW on 4 Jan 2026 start from AU$148.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to City Oasis Inn Townsville, SureStay Collection by BW?

Yep, City Oasis Inn Townsville, SureStay Collection by BW is a short 11-minute walk from The Strand Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Does City Oasis Inn Townsville, SureStay Collection by BW have a pool?

City Oasis Inn Townsville, SureStay Collection by BW has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does City Oasis Inn Townsville, SureStay Collection by BW have a waterslide?

No, there is no waterslide at City Oasis Inn Townsville, SureStay Collection by BW, but Strand Waterpark is a short 14-minute walk away.

Does City Oasis Inn Townsville, SureStay Collection by BW serve breakfast?

You bet, cooked-to-order brekkie is available on weekdays between 7:00 AM and 9:30 AM.

Is there a free airport shuttle available at City Oasis Inn Townsville, SureStay Collection by BW?

No, City Oasis Inn Townsville, SureStay Collection by BW does not offer an airport shuttle service.

Is there a bar or restaurant at City Oasis Inn Townsville, SureStay Collection by BW?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner. The dining venue is closed on Saturday and Sunday.

What time are check-in & check-out at City Oasis Inn Townsville, SureStay Collection by BW?

Check-in begins at noon. Check-out time is 10 AM.

Reviews

City Oasis Inn Townsville, SureStay Collection by BW Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 240 out of 532 reviews
Rating 8 - Good. 227 out of 532 reviews
Rating 6 - Okay. 40 out of 532 reviews
Rating 4 - Poor. 20 out of 532 reviews
Rating 2 - Terrible. 5 out of 532 reviews

Reviews

8/10 Good

Glenn

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Callum

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location friendly staff and clean tidy facilities
Stayed 2 nights in Aug 2025

8/10 Good

jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great little gem. I stayed in a standard room with a QB & SB. It was fine for the night. Ground floor with parking at front door. Comfortable bed. Gorgeous garden and pool area. Also free entry to Strand Gym and Tobruk Baths. Also has pet friendly rooms. Cafe open for breakfast has the basics needed. Friendly staff. Enjoyed my stay after a long flight. Have already booked to stay again. Good value for money
Stayed 1 night in Aug 2025

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we expected for the price. Thank you.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sio

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff
Stayed 1 night in Aug 2025

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, amenities
Quite and in walking distance to city centre
Stayed 3 nights in Jul 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean environment, great proximity to fun stuff in town.
Stayed 1 night in Jul 2025

10/10 Excellent

Marie-Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Clean and comfortable
Stayed 1 night in Jul 2025

10/10 Excellent

Jane

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Jul 2025

8/10 Good

Gareth

Stayed 1 night in Jul 2025

10/10 Excellent

Lawrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is so pleasing to see owners and staff who take pride in the appearance and maintenance of a property. This is spotlessly clean and you can see that maintenance is a high priority. Nothing was a problem and the location was ideal for my work. Value for money and such friendly service. Congratulations to everyone involved.
Stayed 3 nights in Jul 2025

4/10 Poor

Kelly

Travelled with group
Liked: Cleanliness
The staff were rather rude, told we couldnt have anyone but us in the room we paid for! There's NO elevator. Took two of us 45 minutes to get everything up to our room on the 2nd floor. The door at the top kept closing, it's a one way door, so had to walk around and go through from the front. The room onky had a tiny fridge & a kettle, no spoons, plates etc. A few small glasses in the fridge. Someone quietly slipped the "house rules" under out door. No knock just found it when we went to go out. We didn't hear anyone! Weird vibes.
Stayed 1 night in Jun 2025

6/10 Okay

Kylie-maree

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Reception friendly. Fan wasnt working, moved to a downgraded room from one we paid for.
Stayed 1 night in Jun 2025

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

YAJUN, Inala

Liked: Cleanliness, amenities, property conditions & facilities
very clean, staff & management very helpful with late check in, fully recommend
Stayed 1 night in May 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Kerry

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Lorean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional in assisting me with my needs.
Stayed 1 night in Apr 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pool and backyard area. Neat, tidy and helpful staff.
Stayed 3 nights in Mar 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 2 nights in Mar 2025

10/10 Excellent

Karri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and spa are great. The staff are warm, friendly and flexible
Stayed 2 nights in Feb 2025

4/10 Poor

Aaron

Travelled with partner
Felt like i was looked down apon and made to use money on bankcard for deposit on room when i had cash for deposit then to recieve cash deposit back..not use to be treated like that.....
Stayed 2 nights in Nov 2024

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient and very helpful staff. Lots of walking/hiking opportunities. Would like to see dining facility open more hours.
Stayed 2 nights in Feb 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Best Western hotel in Townsville city
Stayed 2 nights in Feb 2025

6/10 Okay

Emily

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was a lot smaller than I thought it would be with very few amenities (no toaster, cutlery etc). However, I loved the pool and the spa, and the staff were friendly and approachable.
Stayed 6 nights in Dec 2024