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4.1 out of 5

"Beautiful property with excellent, great-communicating staff. We pulled up in front and I ran in for directions to parking, and Reception was ready wi ... " More

By a verified traveller on Sat 21 Nov 2020

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Hotel Description

A luxury stay in the heart of Townsville awaits you at Rambutan Resort. Within steps you'll find Museum of Tropical Queensland and Cultural Centre Townsville. Highlights at this resort include 2 bars/lounges, a restaurant, and an outdoor swimming pool.

You can enjoy TVs with cable channels, and all 42 rooms feature free WiFi, free newspapers, and hair dryers. Irons/ironing boards and free toiletries are also available.

The restaurant, Amarti's, serves barbecue and is open for dinner. The resort's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the free pool cabanas and pool loungers. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning full breakfast is served between 6:00 AM and 1:00 PM. There's also the convenience of free self parking.

With a stay at this 5-star Townsville resort, you'll be 0.6 km (0.4 mi) from Magnetic Island Ferry Terminal.

Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$80* Per night/room 1 Dec. - 2 Dec.

Queen Accessible Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

4 Bedroom 2 Bathroom Villa

Bed Count 1 King Bed Maximum Occupancy 9 Max

King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Rambutan Resort ratings based on 48 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Rambutan Resort

Everyone (24) Couples (10) Students (2) Family (3)
5 out of 5
Beautiful property with excellent, great-communicating staff. We pulled up in front and I ran in for directions to parking, and Reception was ready with a map and very clear, clearly-well-rehearsed instructions. Parking entry involves several turns, and there was a clear sign at every point that you started to say to yourself, "Now where is that turn?" The whole stay was like that, needs anticipated and well-prepared for. It's a lovely property and very well-run. Highly recommended.

Posted by , from FNQ on 21 Nov. 2020

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3 out of 5

Posted by on 20 Nov. 2020

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4 out of 5
Casual and relaxing environment the staff were friendly and accommodating during our stay.

Posted by , from Brisbane on 14 Oct. 2020

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4 out of 5
Hotel is in a convenient location. Rooms are clean. Top layer of bedding was a bit dusty. Staff were great - lovely customer service.

Posted by , from Cairns on 12 Oct. 2020

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3 out of 5
I liked the restaurants and location. Parking was a nightmare and because the rooms are around the pool it was noisy.

Posted by , from Brisbane on 11 Oct. 2020

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4 out of 5

Posted by on 26 Sep. 2020

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2 out of 5
Someone previously built a nice hotel, but now it’s rundown and particularly dirty. Lobby reception area is filthy and in a poor state. Staff simply don’t care boarding on rude. Room are clean but extremely basic. It’s like a glorified backpackers and there are many better hotels for your money.

Posted by , from Brisbane on 20 Sep. 2020

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4 out of 5
Really loved the atmosphere and ambience. Lovely pool and plenty of outdoor space to relax. Great service, as we were staying a few nights, our room was thoughtfully located In a quiet area away from the bar/restaurant areas Lovely meals, pizzas, good value specials, including the $8.50 egg and bacon burger and hot drink. Great pool, great location. Overall a wonderful stay and we would definitely return and recommend. The only negatives were: As an avid coffee drinker, my husband found the coffee disappointing. Our room was a little small. Could do with more hangers.

Posted by , from Redcliffe on 8 Sep. 2020

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4 out of 5
Clean and nice loved the pool bar great location for working in Townville

Posted by , from Brisbane on 24 Aug. 2020

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2 out of 5
Very noisy at night with people walking up and down the hall/path outside rooms yelling, laughing and knocking on doors/windows from 11:30pm to 5:30am. At 7:00pm we decided we would have a drink at the bar located within the hotel but were told we were unable to as we did not have a booking, even though we had a room booking. We were not advised upon check in that a booking was required. We were told by the bar staff we could drink in our rooms only. After a sleepless night we thought we would have breakfast downstairs, after waiting 40 minutes we asked where our order was, only to be told that our order had been misplaced with no real apology. Really disappointing experience.

Posted by , from Townsville on 9 Aug. 2020

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Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a poolside bar, and a bar/lounge. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury Rambutan Resort. Self parking is free. This 5-star Townsville resort is smoke free.

  • 42 guestrooms or units
  • 2 bars or lounges
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Lockers available

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Townsville Station (2.7 km / 1.7 mi)
  • Parking: Free self parking

Room Amenities

Rambutan Resort offers 42 air-conditioned accommodations with complimentary newspapers and hair dryers. Televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 1:00 PM.

Amarti's - This restaurant specializes in barbecue and serves dinner only. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 7:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

The private guestrooms are serviced every 3 days.

The 8 Bed Dorm guestrooms do not have lockers.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Cash or credit card deposit required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 18.50 for adults and AUD 18.50 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rambutan Hostel Townsville
  • Rambutan Hostel
  • Rambutan Townsville
  • Rambutan Resort Resort
  • Rambutan Resort Townsville
  • Rambutan Resort Resort Townsville

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't allowed at Rambutan Resort.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.