All 11 rooms feature TVs, coffee/tea makers, and desks. Bathrooms are shared.
The bistro, Upper Ross Bistro, serves local cuisine and is open for lunch and dinner. Additionally, you'll find laundry facilities.
With a stay at this Rasmussen hotel, you'll be 22.5 km (14 mi) from Magnetic Island Ferry Terminal.
24 May 2019 by Elycia
Hi Geoff, Sorry for the delay in responding to your review. Thank you for bringing these issues to my attention, and for taking the time to give us some feedback. I do apologize for any inconvenience this has caused you. I would like to hear more about your experience so we can ensure things like this do not happen in the future. I would like to discuss these issue with you so please contact us at the hotel and I will be happy to talk. Thanks again for your feedback Geoff. Kind regards, Elycia (venue manager)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free self parking is available. This Townsville hotel is smoke free.
Free self parking
Upper Ross Hotel offers 11 accommodations with air conditioning. Refrigerators and coffee/tea makers are provided. Guests have access to shared bathrooms. Bathrooms include showers. Housekeeping is provided daily.
Upper Ross Bistro - This bistro specializes in local cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Special check-in instructions:
There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available.