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"One of the reasons that I choose this hotel was for the continental breakfast, but they gave me nothing. Also, the kettle was dirty with mould, so I ... " More

By a verified traveller on Thu 01 Aug 2019

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Hotel Description

At Upper Ross Hotel you'll be 4.8 km (3 mi) from Riverway Lagoon and 5 km (3.1 mi) from Tony Ireland Stadium. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

All 11 rooms feature TVs, coffee/tea makers, and desks. Bathrooms are shared.

The bistro, Upper Ross Bistro, serves local cuisine and is open for lunch and dinner. Additionally, you'll find laundry facilities.

With a stay at this Rasmussen hotel, you'll be 22.5 km (14 mi) from Magnetic Island Ferry Terminal.

Economy Double - Shared Facilities

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$80* Per night/room 25 May - 26 May

Upper Ross Hotel ratings based on 6 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Upper Ross Hotel

Everyone (4)
3 out of 5
One of the reasons that I choose this hotel was for the continental breakfast, but they gave me nothing. Also, the kettle was dirty with mould, so I couldn’t even drink a coffee.

Posted by on 1 Aug. 2019

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4 out of 5
When we got there the staff didn't know anything about it being booked through Wotif. We only stayed one night instead of 2 because the job was finished early, We paid for the one night but had to pay 100 dollars deposit for the key and they said it would be back in our account in 4 days. Its now been seven days and nothing. To top it of Wotif billed out account for 2 days after we got back so basically we have been ripped of. Will deal direct from now with Motels

Posted by , from Narangba on 14 May 2019

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Comment from Hotel Management

24 May 2019 by Elycia

Hi Geoff, Sorry for the delay in responding to your review. Thank you for bringing these issues to my attention, and for taking the time to give us some feedback. I do apologize for any inconvenience this has caused you. I would like to hear more about your experience so we can ensure things like this do not happen in the future. I would like to discuss these issue with you so please contact us at the hotel and I will be happy to talk. Thanks again for your feedback Geoff. Kind regards, Elycia (venue manager)

1 out of 5

Posted by on 31 Mar. 2019

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3 out of 5

Nice cheap hotel but the security bond is a pain

Pros: Handy & economical. Breakfast pack included.
Cons: Was dusty under bed and no water in the fridge to fill up the kettle. Had to take it to the communal bathroom. No cover in carpark. Current Road Works
Location: The pub had pokies and meals. Other shops were in same vicinity. Nearby Dam and close to major Kirwin Shops, Football Stadium and Golf Course.
Was handy to the Cowboys Stadium and booking in at the gaming room wasn't too inconvenient. Biggest issue was wanting the $100 security deposit in cash and not being able to get it back until 10am when the hotel opened. Not one for the early starter or the card user. Communal Bathroom was as expected for a Hotel.

Posted by , from Brisbane on 10 Aug. 2018

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2 out of 5

Shared bathroom and expensive

The room was average, no ensuite, expensive , they call it a motel but I'd describe it as a backpackers, had to leave a $100 key deposit and they had a computer problem and held the deposit as they didn't think I'd paid. I had to return 3 days later to collect the deposit once they'd sorted themselves out. I arrived it still took almost 30min to get the deposit back as nobody knew what was going on. Very poor experience.

Posted by , from w on 30 Jun. 2017

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1 out of 5

Accounting

Had a bad experience with dealing with the check in and charging system at the hotel. Paid for the booking on Wotif - has to pay 100$ key bond !!!! - and then got charged twice = $352 on my credit card !- which they refused to accept responsibility for until 2 weeks later. it is all fixed now.

Posted by , from C on 20 Aug. 2015

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free self parking is available. This Townsville hotel is smoke free.

  • 1 building
  • 1 floor
  • 11 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Self-service laundry
  • Pool or billiards table
  • No smoking on site

Parking

Free self parking

Transport

  • Airport: Townsville, QLD (TSV) (15.5 km / 9.6 mi)
  • Parking: Free self parking

Room Amenities

Upper Ross Hotel offers 11 accommodations with air conditioning. Refrigerators and coffee/tea makers are provided. Guests have access to shared bathrooms. Bathrooms include showers. Housekeeping is provided daily.

  • Bathrooms are shared
  • Television
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Desk
  • Air conditioning

Food & Drink

Upper Ross Bistro - This bistro specializes in local cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.

This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Caters to LGBTQ guests
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Host will greet you
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Hotel Names

  • Upper Ross Hotel Rasmussen
  • Upper Ross Hotel
  • Upper Ross Rasmussen
  • Upper Ross
  • Upper Ross Hotel Hotel
  • Upper Ross Hotel Rasmussen
  • Upper Ross Hotel Hotel Rasmussen

You should know

  • This hotel caters to LGBTQ guests.
  • Children 18 years old and younger aren't allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.