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Upper Ross Hotel

Property class: 2.5

Photo gallery for Upper Ross Hotel

A bar area with a selection of beers, a coffee machine, and a variety of bottles on shelves.
An outdoor patio with metal tables and stools, brick flooring, and a metal roof structure.
A neatly made bed with a striped bedspread, a wooden nightstand with a lamp, and a window with curtains.
A pool hall with two pool tables, bar area, and multiple seating arrangements.
A hotel with a signboard advertising new menu and specials.

Reviews

6.0 out of 10

Popular amenities

  • Parking included
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room

Explore the area

View map
1209 Riverway Drive, Rasmussen, QLD, 4185
  • Place, Townsville Barra Fishing & Cable Ski Park
    ‪1 min drive‬
  • Place, James Cook University
    ‪7 min drive‬
  • Place, Willows Shopping Centre
    ‪7 min drive‬
  • Airport, Townsville, QLD (TSV)
    ‪22 min drive‬

Room options

View all photos for Economy Double - Shared Facilities

A neatly made bed with a striped bedspread, a wooden nightstand with a lamp, and a window with curtains.

Economy Double - Shared Facilities

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

Economy Room With Double Bed And Shared Bathroom

  • Sleeps 2
  • 1 Double Bed

About the area

Townsville

At Upper Ross Hotel you'll be within a 20-minute walk of Townsville Barra Fishing & Cable Ski Park and 4.8 km (3 mi) from Riverway Lagoon. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .The bistro, Upper Ross Bistro, serves local cuisine and is open for lunch and dinner. Other amenities include free Wi-Fi in public areas and laundry facilities. .Sights within a 10-minute drive of this Rasmussen hotel include Martial Art Academy and Riverway Stadium.

What's nearby

  • Townsville Barra Fishing & Cable Ski Park - 1 min drive - 1.1 km
  • James Cook University - 7 min drive - 7.2 km
  • Riverway Lagoon - 7 min drive - 6.9 km
  • Willows Shopping Centre - 7 min drive - 6.9 km
  • 1300SMILES Stadium - 7 min drive - 7.9 km

Getting around

  • Townsville Station - 23 min drive
  • Townsville, QLD (TSV) - 26 min drive

Restaurants

  • ‪Riverview Tavern - ‬6 min drive
  • ‪Twin City Hotel - ‬5 min drive
  • ‪Baker & Barista - ‬6 min drive
  • ‪Hog's Breath Cafe Cannon Park - ‬5 min drive
  • ‪Domino's Pizza - ‬5 min drive

About this property

Upper Ross Hotel

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Free self parking is available.

This Townsville hotel is smoke free.

  • 1 building
  • 1 floor
  • 11 guestrooms or units
  • Self-service laundry
  • Pool or billiards table
  • No smoking on site
  • Bar or lounge
  • Dining venue
Upper Ross Hotel offers 11 accommodations with air conditioning. Fridges and coffee/tea makers are provided. Guests have access to shared bathrooms. Bathrooms include a shower. Housekeeping is provided on a weekly basis.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Upper Ross Bistro

Things to do

  • Billiards/pool table

Conveniences

  • Laundry facilities

Guest services

  • Housekeeping (weekly)

Outdoors

  • On a river

Accessibility

  • No lift

More

  • 1 building
  • 1 floor
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shared bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 500 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. 

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Children 18 years old and younger aren't allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Upper Ross Hotel Rasmussen
Upper Ross Hotel
Upper Ross Rasmussen
Upper Ross
Upper Ross Hotel Hotel
Upper Ross Hotel Rasmussen
Upper Ross Hotel Hotel Rasmussen

Frequently asked questions

What is the cancellation policy at Upper Ross Hotel?

Upper Ross Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Upper Ross Hotel?

Yep, Upper Ross Hotel has a free self car park.

Are there any beaches close to Upper Ross Hotel?

The closest beach to Upper Ross Hotel is The Strand Beach (15.4 km).

Is there a free airport shuttle available at Upper Ross Hotel?

No, Upper Ross Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Upper Ross Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Upper Ross Hotel?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Upper Ross Hotel?

No, only service animals are allowed.

Upper Ross Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 10 out of 43 reviews
Rating 8 - Good. 9 out of 43 reviews
Rating 6 - Okay. 6 out of 43 reviews
Rating 4 - Poor. 6 out of 43 reviews
Rating 2 - Terrible. 12 out of 43 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great place to stay close to public transport minutes away from shops
Stayed 3 nights in Jul 2022
Verified review

8/10 Good

Hayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were good and very helpful and room was modern and clean.
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and facilities and a comfortable bed. No real complaints.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great large bed
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
The Manager looked after us very well. Thank you for ensuring a comfortable stay.
Stayed 1 night in Sep 2023
Verified review

6/10 Okay

BETTY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean but for old people it having to walk to toilet and to fill the jug had to go bathroom Had GREAT Meals and nice staff
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Apr 2025
Verified review

4/10 Poor

Anne

Disliked: Cleanliness, amenities, property conditions & facilities
I only stayed for one night
Stayed 14 nights in May 2025
Verified review

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome service five star Thanks!
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Alberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like a home away from home I enjoyed it. The accommodation was comfortable. I would have liked single beds.
Stayed 6 nights in Aug 2023
Verified review

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very nice, modern and well equipped. The location of the property however was not in a very nice area of Townsville.
Stayed 1 night in Oct 2023
Verified review

4/10 Poor

Paul

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Room is clean and comfortable. The attached bistro had nice food. I stayed for a week but my room was never serviced. There was no hand cleaner in the men’s toilet. The whole time I was there for the worst thing is there’s no carpet in the holes and the doors. Bang and people are coming and going all night and I didn’t get any sleep. I’d never be able to stay here again.
Stayed 7 nights in May 2026
Verified review

8/10 Good

Caitlin

Liked: Cleanliness, property conditions & facilities, room comfort
You'll need $100 for a key deposit and the rooms are available for $70 a night you find out once you're there. Clean and neat rooms.
Verified review

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy
Stayed 1 night in Mar 2024
Verified review

2/10 Terrible

Charmaine

Disliked: Amenities, property conditions & facilities
I liked how they gave out the breakfast packs but didnt.like the shared bathroom amd toilets and there were smell of drugs through the hallway
Stayed 3 nights in May 2025
Verified review

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed before. Booked the room got turned away this time for being local. In a town ravaged by drugs FROM OUTSUDE OF TOWN, you dont look after your. Kindly, shut down.
Stayed 1 night in May 2023
Verified review

2/10 Terrible

Trent

Disliked: Amenities
Keys stuck in doors
Stayed 1 night in May 2024
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
One of the reasons that I choose this hotel was for the continental breakfast, but they gave me nothing. Also, the kettle was dirty with mould, so I couldn’t even drink a coffee.
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Geoff

Liked: Cleanliness, amenities, property conditions & facilities
When we got there the staff didn't know anything about it being booked through Wotif. We only stayed one night instead of 2 because the job was finished early, We paid for the one night but had to pay 100 dollars deposit for the key and they said it would be back in our account in 4 days. Its now been seven days and nothing. To top it of Wotif billed out account for 2 days after we got back so basically we have been ripped of. Will deal direct from now with Motels
Stayed 2 nights in May 2019
Verified review

6/10 Okay

Damian

Liked: Room comfort

Nice cheap hotel but the security bond is a pain

Was handy to the Cowboys Stadium and booking in at the gaming room wasn't too inconvenient. Biggest issue was wanting the $100 security deposit in cash and not being able to get it back until 10am when the hotel opened. Not one for the early starter or the card user. Communal Bathroom was as expected for a Hotel.
Stayed 1 night in Aug 2018
Verified review

8/10 Good

EVELYN

Liked: Cleanliness, property conditions & facilities, room comfort

Cheap accomodation

The motel was closeby wheremy friends partyis being held.
Stayed 1 night in Nov 2017
Verified review

2/10 Terrible

Tiny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor. $100 deposit for the key (cash or charged to your credit card, supposedly refunded on checkout). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from a communal shower. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key deposit tirned out to be just the saga that was accepted. You either need to stay until 10am to check out and get it done then. If you have to leave b4 10 you're at their mercy as to when/if they process the refund. I had to call and prompt them only to be told it will take 5-7 days gor me to see the money. Expedia should not be supporting this hotel. Bad practices are being imposed on Expedia customers.
Stayed 1 night in Jun 2017
Verified review

2/10 Terrible

Tiny

Disliked: Staff & service, property conditions & facilities, room comfort

It's all about them Jack.

I've never stayed at a hotel with such poor customer service.. $100 deposit for the key (cash or charged to your credit card. Actually deducted from your card.). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from shower. I'm not sure there were pillows in the cases, just seme-thick pillow cases I think. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key refund is something of a problem. You can't checkont until staff arrive at 10am but if you leave earlier they eventually pay you back. I had to phone up and regardless it'll take 5-7 days to see the money again. This hotel should not be on Expedia its a bad advert all round for the hospitality industry.
Stayed 1 night in Jul 2017
Verified review

4/10 Poor

Steve

Disliked: Cleanliness, property conditions & facilities, room comfort

Shared bathroom and expensive

The room was average, no ensuite, expensive , they call it a motel but I'd describe it as a backpackers, had to leave a $100 key deposit and they had a computer problem and held the deposit as they didn't think I'd paid. I had to return 3 days later to collect the deposit once they'd sorted themselves out. I arrived it still took almost 30min to get the deposit back as nobody knew what was going on. Very poor experience.
Stayed 1 night in Jun 2017
Verified review

2/10 Terrible

J

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Not what is stated on your site, you stated that breakfast is included and it didn't. Not happy about the fact that we had to go elsewhere to get breakfast when it said breakfast was included and that was the only reason we booked this place. Not happy to recommend this place to anyone. Not happy with the room either, was uncomfortable and only had a double bed not even a queen bed and was for 2 ppl? Will not be staying here again and I suggest you take it off your site