4.1 out of 5

"Staff were very friendly & it is in a great location close to The Strand and many food options. Although the rooms are old they are clean & perfect fo ... " More

By a verified traveller on Sat 18 Aug 2018

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Hotel Description

At Hotel Allen you'll be within just a 10-minute stroll of The Strand Beach and Queens Gardens. Highlights at this motel include a restaurant, an outdoor swimming pool and free self parking.

You can enjoy flat-screen TVs and coffee/tea makers, featured in all 51 rooms.

The bistro, Hotel Allen Bistro, is open for breakfast. At the motel's own bar/lounge, you can stop for a drink. Additionally, you'll find laundry facilities, luggage storage and a banquet hall.

With a stay at this 3-star North Ward motel, you'll be 1.6 km (1 mi) from Magnetic Island Ferry Terminal.

Standard Room, Non Smoking (Hotel with 2 single beds)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$69* Per night/room 19 Aug. - 20 Aug.

Standard Room, Non Smoking (Single Hotel Room)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Double Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Apartment, 3 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Family Suite, Multiple Bedrooms, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, Non Smoking (Motel Room)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Allen ratings based on 486 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Allen

Everyone (315) Couples (79) Students (2) Family (85) Other (2)
3 out of 5
The place was jaded and very noisy, mattresses were old and springs could be felt while sleeping

Posted by on 24 Jul. 2019

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Comment from Hotel Management

26 Jul. 2019 by carole

Thanks for your review,

4 out of 5
Not far from town easy to get around. Shame about the weather.

Posted by on 13 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by Carole

Thanks for your review

5 out of 5

Posted by on 2 Jul. 2019

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4 out of 5
not applicable to this review as it is unnecessary.

Posted by on 22 Jun. 2019

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3 out of 5
Property is old but is in an excellent location. Nothing more t add.

Posted by on 16 Jun. 2019

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3 out of 5
It is OK for a $60 hotel. At least I had my own bathroom. VERY noisy on my side of the hotel, so ask for an off street room. Also $100 key deposit was a surprise. I think should be shown much more prominently in the add. Maybe in the photos ..... instead of hidden away in the terms and conditions

Posted by on 15 Jun. 2019

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5 out of 5
Very convenient to CBD , The Strand and coffee shops . Friendly staff and overall great place to stay

Posted by on 27 May 2019

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1 out of 5

Posted by on 7 May 2019

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3 out of 5

Posted by on 29 Mar. 2019

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3 out of 5

Posted by on 29 Mar. 2019

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Hotel Allen also features an outdoor pool and laundry facilities. Free self parking is available.

  • 51 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Laundry facilities
  • Refrigerator


Free self parking


  • Airport: Townsville, QLD (TSV) (5.6 km / 3.5 mi)
  • Train station: Townsville Station (3.3 km / 2 mi)
  • Parking: Free self parking

Room Amenities

Hotel Allen offers 51 forms of accommodation with air conditioning. Flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Cots/infant beds (surcharge) and Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Cable channels
  • Fridge
  • Coffee maker
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Air conditioning

Food & Drink

Hotel Allen Bistro – This bistro only serves breakfast.Guests can enjoy drinks at the bar.

On-site venue No. 2 – sports bar. Open daily.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies


  • Check-in time starts at 1 PM
  • Check-in time ends at 8 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 8:30 PM.
If you arrive at the property after hours, you'll need to check in at an alternate location: Public or Gaming Bars
If you are planning to arrive after 8:30 PM, please contact the property in advance using the information on the booking confirmation.

Arrivals after midnight cannot be accommodated at this property. For more details, please contact the office using the information on the reservation confirmation received after booking.

The front desk at this property is open daily from 7 AM - 8:30 PM.
Guests arriving after hours will need to go to the following location to check in: Public or Gaming Bars
Guests arriving after 8:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 15 per night.
  • Cribs (infant beds) are available for AUD 15 per stay.


  • No pets allowed, but service animals are welcome


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 15 per stay
  • Rollaway bed fee: AUD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Allen North Ward
  • Allen North Ward
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.