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4.5 out of 5

"Excellent rooms in the city, will definitely be staying again! " More

By a verified traveller on Sun 02 Aug 2020

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Hotel Description

A luxury stay in the heart of Townsville awaits you at Clarion Hotel Townsville. Within a short 5-minute stroll, you'll find Catholic Diocese of Townsville and Castle Hill. Highlights at this hotel include a restaurant, free self parking, and a 24-hour health club.

Flat-screen TVs with satellite channels are featured in all 28 rooms, and you can enjoy free wired Internet, espresso makers, and safes. Minibars provide refreshments, and room service is also available. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. Pillow menus, hair dryers, and irons/ironing boards are also available.

The restaurant, Gossips, serves local and international cuisine and is open for breakfast, brunch, and lunch. For a drink, you can stop by the hotel's own bar/lounge. 646 square feet (60 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas, a fitness center, and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also the convenience of limited parking.

With a stay at this 4.5-star Townsville hotel, you'll be 1.6 km (1 mi) from Magnetic Island Ferry Terminal.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$118* Per night/room 21 Jan. - 22 Jan.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Clarion Hotel Townsville ratings based on 73 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Clarion Hotel Townsville

Everyone (51) Business (5) Couples (4) Family (13)
5 out of 5
Excellent rooms in the city, will definitely be staying again!

Posted by on 2 Aug. 2020

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Comment from Hotel Management

3 Aug. 2020 by Jai

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Jai Christensen Manager Clarion Hotel (07) 4431 1100

5 out of 5
Renovated modern rooms, comfy bed, quiet, very clean,with everything you need. Great location within walking distance to new stadium, cinema, Flinders street, Palmer street restaurants, leagues club and Woolworths. Free offstreet parking or free street parking on weekends.

Posted by , from Airlie Beach on 2 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Team Clarion

Thank you for your wonderful review we look forward to seeing you again.

5 out of 5
The service at the counter. The room conditions and location in town

Posted by on 20 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Reservations

Good Morning, Thank you for your review, Your feedback is very important to us. We are glad your stay was conformable and enjoyable.

4 out of 5
The room was big, the beds very comfortable. Airconditioner was awesome. But....no toaster in room, no plates or bowls, 2 cups, 2 glasses, 2 wine glasses and 1 teaspoon (no other cutlery). Breaky with the kids was a challenge.

Posted by on 16 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Reservations

Good Morning, Good Morning thank you for your review, unfortunately we are unable to have Toasters in the room due to fire hazards. We appreciate your review Regards Reservations

5 out of 5
It was a clean facility with friendly staff. *******

Posted by on 5 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Team Clarion

Thank you for your review we are glad the hotel met your expectations we look forward to seeing you again.

5 out of 5

Posted by on 22 Sep. 2019

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Comment from Hotel Management

11 Oct. 2019 by Team Clarion

Thank you for your wonderful review we look forward to seeing you again

5 out of 5
We had a twin room and there was lots of space in this room, fantastic for a family of four!

Posted by on 31 Aug. 2019

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Comment from Hotel Management

5 Sep. 2019 by Enrique

Thankyou very much for your review! We hope to see you again....

5 out of 5
The guy on duty his name was Jye he was excellent couldn't do enough for me and my daughter who was on crutches. My only negative was the parking limited space and limited access. Otherwise everything else was excellent.

Posted by on 31 Jul. 2019

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Comment from Hotel Management

2 Aug. 2019 by Team Clarion

Thank you for your feedback we will share the comments with the team

3 out of 5

Posted by on 31 Jul. 2019

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Comment from Hotel Management

2 Aug. 2019 by Team Clarion

Thank yo for your review

5 out of 5
Nice clean rooms, beautiful comfy beds and the position of the hotel right in the centre of town with everything within walking distance. Lovely restaurant downstairs serving delicious breakfasts!

Posted by on 15 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Team Clarion

Thank you for taking the time to review our hotel we look forward to seeing you again

About the Clarion Hotel Townsville

Location 201 Sturt Street, Townsville, QLD 4810

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 646 square feet (60 square meters) and includes conference space. A 24-hour health club, tour/ticket assistance, and laundry facilities are also featured at the luxury Clarion Hotel Townsville. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Townsville hotel.

  • 28 guestrooms or units
  • 5 levels
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers for purchase
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Townsville, QLD (TSV) (6.1 km / 3.8 mi)
  • Train station: Townsville Station (1.9 km / 1.2 mi)
  • Parking: Free self parking

Room Amenities

Clarion Hotel Townsville offers 28 air-conditioned accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily. Renovation of all guestrooms was completed in January 2016.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Gossips - This restaurant specializes in local and international cuisine and serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 7:30 AM - 8:00 PM
  • Sunday - Sunday: 8:30 AM - 6:30 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property's front desk is open during the following times:

  • Monday - Saturday: 7:30 AM - 8:00 PM
  • Sunday - Sunday: 8:30 AM - 6:30 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. The property affirms that it follows sanitization practices of Commitment to Clean (Choice) guidelines.

  • No cots (infant beds) available
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 12.00 and AUD 30 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarion Hotel Townsville
  • Clarion Townsville
  • Clarion Hotel Townsville Hotel
  • Clarion Hotel Townsville Townsville
  • Clarion Hotel Townsville Hotel Townsville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.