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3.8 out of 5

"Great value for money and superb location " More

By a verified traveller on Sat 02 Jul 2022

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Hotel Description

At The Palmer Collective you'll be within just a 10-minute stroll of Maritime Museum of Townsville and Perc Tucker Regional Gallery. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

The restaurant, Palmer's Bar & Kitchen, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the spa tub and pool loungers. Other amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available between 6:00 AM and 10:00 AM.

With a stay at this 4-star South Townsville hotel, you'll be 1.4 km (0.9 mi) from Magnetic Island Ferry Terminal.

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$100* Per night/room 1 Aug. - 2 Aug.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Palmer Collective ratings based on 141 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Palmer Collective

Everyone (104) Couples (13) Business (4) Family (7)
5 out of 5
Great value for money and superb location

Posted by on 2 Jul. 2022

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Comment from Hotel Management

2 Jul. 2022 by Jeanette and Peter

Hi Carl, Thank you for staying and taking the time to give us a review, looking forward to your next stay with us.

5 out of 5
Friendly staff & very convenient for my visit to Townsville.

Posted by on 26 Jun. 2022

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Comment from Hotel Management

26 Jun. 2022 by Jeanette and Peter

Hi Kent, Thank you for staying with us and we look forward to seeing you again, next time.

5 out of 5
The staff were extremely helpful and friendly. Wotif stuffed up our booking, but the staff at the Palmer Collective were excellent and got us all settled in. Nice room, very near and tidy and a great location

Posted by on 19 Jun. 2022

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Comment from Hotel Management

25 Jun. 2022 by Kylie

Hi Jarid, so grateful for your kind words regarding our friendly and helpful staff. Our staff are more than obliging to help our staff enjoy their experience from the moment you walk in and it is great to read we were able to assist with the issue with your booking. Hope to see you in the future.

5 out of 5
Newly renovated New carpet Fresh paint New shutters on windows Soft bed soft pillows Updated from the last time I stayed..new ownership. Good location

Posted by on 17 Jun. 2022

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Comment from Hotel Management

25 Jun. 2022 by Kylie

Thanks for taking the time to review your stay. NEW NEW NEW we have just had a complete refurbishment and the new beds and pillows noticed. Thanks again Chris

4 out of 5
The property has recently been renovated new beds are great. Close to dinning options

Posted by , from Yatala on 16 Jun. 2022

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Comment from Hotel Management

17 Jun. 2022 by Jeanette and Peter

Hi Cameron, We have just finished a complete renovation of the entire building and we agree with you that the beds are amazing, hope to see you again soon.

3 out of 5
No microwave avail, not a lot of parking

Posted by on 14 Jun. 2022

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Comment from Hotel Management

14 Jun. 2022 by Kylie

Hi Michael, thank you for your feed back on your stay. We do have microwaves however they do need to be requested. The parking is unfortunately a tricky one. with 118 rooms and approx. 50 car spaces on site this does make things difficult. We do have additional parking across the road. We apologise for the inconvenience

5 out of 5
It is walking distance to a lot of places, nice an handy, we really enjoyed our stay.

Posted by on 13 Jun. 2022

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Comment from Hotel Management

13 Jun. 2022 by Jeanette and Peter

Hi Carol Joy, Thank you for staying with us and we are glad your experience was a good one, we look forward to seeing you again soon.

4 out of 5
Staff were very friendly - great customer service. Clean and tidy rooms.

Posted by on 12 Jun. 2022

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Comment from Hotel Management

13 Jun. 2022 by Jeanette and Peter

Hi Karen, thank you for staying with us and taking the time to leave a review of your experience, which we are glad to hear was a good experience. Hope to see you again soon.

5 out of 5
Convenient for our stay. Will stay again as close to city centre and stadium. Staff were friendly and helpful. Bistro convenient and affordable.

Posted by on 6 Jun. 2022

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Comment from Hotel Management

10 Jun. 2022 by Jeanette and Peter

Hi Ross, we look forward to seeing you again.

5 out of 5
Unbelievable value. With the recent addition of the restaurant, there's no need to go anywhere else!

Posted by on 16 May 2022

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Comment from Hotel Management

18 May 2022 by Jeanette and Peter

Hi Andrew, The restaurant is something again, great food and service, thank you for staying with us and see you next time.

Property Features

The Palmer Collective offers its guests an outdoor pool and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly The Palmer Collective also features tour/ticket assistance, a garden, and laundry facilities. Self parking is free. A complete renovation of The Palmer Collective was completed in September 2016. This 4-star Townsville hotel is smoke free.

  • 1 building
  • 118 guestrooms or units
  • 4 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Newspapers for purchase
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Townsville Station (3 km / 1.8 mi)
  • Parking: Free self parking

Room Amenities

The Palmer Collective offers 118 air-conditioned accommodations with safes and coffee/tea makers. This Townsville hotel provides complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast from 6:00 AM to 10:00 AM.

Palmer's Bar & Kitchen - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 6:30 AM - 8:00 PM. If you arrive at the property after hours, you'll need to check in at an alternate location: Rydges Townsville - 23 Palmer Street, Townsville QLD 4810Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6:30 AM - 8:00 PM.
Guests arriving after hours will need to go to the following location to check in: Rydges Townsville - 23 Palmer Street, Townsville QLD 4810
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per stay.
  • Cribs (infant beds) are available for AUD 30.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast.

  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 14 and AUD 30 for adults, AUD 14 and AUD 30 for children (approximately)
  • Crib (infant bed) fee: AUD 30.0 per stay
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ibis Hotel Townsville
  • Townsville Central Hotel
  • Townsville Ibis
  • Townsville Central Hotel formerly Ibis Townsville
  • Central Hotel formerly Ibis
  • Townsville Central formerly Ibis Townsville
  • Central formerly Ibis
  • Townsville Central
  • Ibis Townsville
  • Townsville Central Hotel (formerly Ibis Townsville)
  • Townsville Central Hotel
  • The Palmer Collective Hotel
  • The Palmer Collective South Townsville
  • The Palmer Collective Hotel South Townsville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.